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Mountain View, Calif. — September 8, 2005

The conference will feature presentations from industry thought leaders on emerging trends and paradigms in the customer service and contact center domain, as well as success stories and best practices from eGain customers. Attendees will also get to learn about eGain’s vision, and have the opportunity to network and share best practices with peers. In addition, John Ragsdale, VP and Research Director of Forrester and a noted industry expert in customer service and CRM, will deliver a keynote speech and moderate managerial and executive roundtable sessions, focused on the strategies, pitfalls and best practices in the next generation of multichannel customer service and process automation.

“Our customers have consistently shown great interest in participating at our annual customer summit,” said Ashu Roy, CEO of eGain. “We are pleased with the interest level they have shown this year as well ? attendees will include marquee companies across a broad array of industry sectors including retail, financial services, telco, ebusiness and others.”

Registration

Attendees can register online at the URL: http://www.egain.com/news/customer_summit_2005.asp or alternatively call 650 230 7451 for information.

About eGain

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and Web customer service operations into multichannel customer interaction hubs, and extend their service-based competitive advantage.

eGain Service? 7, the company’s software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; UK/Europe: 1753-464646.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group bull’s eye reports on customer service

eGain contact:

Karen Thrash

Tel: 650-230-7528

Email: PR@eGain.com

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