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Colorado Springs, CO — November 3, 2004

Colorado Call Center Management a professional call center consulting firm located in Denver, CO, will host a seminar “Increase Call Center Efficiency Quickly, Guaranteed!”, on November 19, 2004 at Homewood Suites Colorado Springs — Airport. This seminar will be in an effort to enhance call center managers, and give them insight to save money, increase production, and overall efficiency in their call center.

Attendees will leave this seminar having learned new tips and received guidance pertaining to improving their call center. “It’s exciting to help call center managers, owners, and operators see how they can better their organization. So many call centers are in disarray and need help perfecting their process flows, scorecards, benchmarking, and more,” says Edward Basquez, the seminars main speaker, and CCCM Corporation’s owner. The seminar will feature scorecard demos, call center efficiency, benchmarking, call center agent performance, and more!

For more information on this seminar, please contact Edward Basquez at 303.667.2903 or through email at edbasquez@cccmcorp.com. To immediately RSVP for this seminar please email your information to seminarrsvp@cccmcorp.com. Please visit CCCM Corporation’s website at www.cccmcorp.com.

About Colorado Call Center Management Corporation

CCCM Corporation was started to help call centers worldwide better themselves through consulting services. CCCM focuses on performance scorecards, efficiency analyzing, process integration, setting up strategic framework with relevant process flow and Gant charts. Call centers acquire advice to save them redundant overhead and increase their performance by at least 20%. CCCM Corporation is also acknowledged for its pay-for-performance incentive programs.    

Edward Basquez, CCCM Corporations owner and head consultant has experience with AT&T Broadband, Mile High Telecom, USURF Communications, Public Service Company of Colorado, Excel Energy, Alliance Data, and more. He has successfully saved failing call centers, corrected call centers that were having many different issues and slowing loosing revenue and direction, and helped those that just desired some advice to take their call center to the next stage. Colorado Call Center Management is headquartered in Denver, CO.

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