Compare Call Center Software

www.callfire.com Cloud Call Center – A hosted power dialing solution by CallFire. 100% pay-as-you-go, starting at only /hour/agent. No setup fees or contracts. Call us: 877.897.FIRE Visit us: www.CallFire.com Features include: Power Dialer (4:1 call ratio) Script & data popup Call transfer Call recording Call dispositions & statistics MachineSkip answering machine avoidance SmartDrop answering machine messaging 6am-6pm live customer care 24×7 email support Campaign, list & sound mgmt DTMF passthrough Customer history & notes DNC / FTC compliance info Remote / home agents Real time reporting APIs to control campaigns CRM integration support Agent monitoring barge (silent) Upload contacts in Excel Agent reports & statistics

Contact center managers need tools to organize their contact center services and campaigns. Check out Altitude Unified Routing that provides multiple options for routing interactions that ensure customers will receive the right level of service from the most appropriate agent in the optimal time frame, regardless of the media used.