Archive for the 'Virtual Call Center' Category
Ifbyphone Unveils Virtual Call Center Service
Chicago, IL (Vocus) June 30, 2009
Ifbyphone today introduced Call Distributor, a service that enables small and mid-size businesses (SMB) to create virtual call centers, complete with advanced automated call handling that enables customers to instantly route inbound calls to any phone, anywhere.
With the new Call Distributor service, SMBs pay only for the minutes consumed, avoid long term agreements and will not incur any capital expense as the Ifbyphone service eliminates the need to purchase expensive new business telephone equipment and software.
Ifbyphone’s Call Distributor also provides call center operators an array of additional call routing options, including the ability to expand their workforce to tap into the growing home-based agent segment by sending inbound calls to any phone.
“The days of SMBs missing customer calls and losing business because they don’t have access to an expensive PBX or a call center, like Fortune 500 companies have, are over,” said Ifbyphone CEO Irv Shapiro. “With Call Distributor, any business can now have a flexible call center service option that provides advanced call handling capabilities with central management to workers anywhere, using any existing phone.”
Call Distributor also includes several capabilities beyond advanced call routing, including interactive voice response and call queuing, both of which save time, reduce costs and create efficiencies and have been designed into Call Distributor to help SMBs thrive in today’s economy. All Call Distributor capabilities are instantly available to anyone on any phone eliminating the need for agents to use phones physically connected to dedicated systems, or a specific type of phone such as a traditional landline, VoIP phone or software client-based endpoint such as a PC or smartphone.
Call Distributor includes the following capabilities:
Agents are defined as available based on a schedule, a web interface or via a phone call from any phone;
Complete queue size and wait time control;
Support for customer-supplied audio prompts, queue messages and music on hold;
Callers may choose to leave a queue at any time and are routed to voice mail or an IVR application according to a web-based configuration;
A complete web-based agent dashboard with call notification which includes reverse lookups, integration with Salesforce.com and customer data options;
A sophisticated, web-based management dashboard, which displays agent status, call statistics, calls in queue and supports the transmission of messages to agents.
Consistent with Ifbyphone’s innovative service and feature model, SMBs pay only for actual minutes used as opposed to the expensive, commonplace practices of charging per-agent or per-seat license and/or fees for agent idle time. The virtual approach is in stark contrast to traditional call centers which use expensive PBX/ACD or key telephone systems to distribute calls to onsite agents in a central facility.
“Whether they’re considered big regional companies with multiple locations, or the popular sandwich shop around the corner at lunchtime, businesses of all sizes need high-power, low-cost, web-based and configurable tools for optimally managing their call volume,” explained Shapiro. “This is an essential business function because lost calls mean lost revenue.”
Call Distributor is just one component of a family of advanced telephone applications which all work with any phone. These applications include: virtual phone numbers with advanced routing, Hosted IVR, Voice Broadcasting, Call Tracking, Find Me, Click-to-Call, Google Analytics® Integration and more. To see the complete family of Ifbyphone’s services, please visit http://www.ifbyphone.com.
About Ifbyphone
Ifbyphone provides businesses a suite of phone automation services to enhance customer conversations, drive sales and lower costs. Leveraging Ifbyphone’s easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing solutions to advanced interactive voice response systems. For more information, visit www.ifbyphone.com.
###
Top 10 Tips for Identifying Legitimate Work-at-Home Opportunities
Top 10 Tips for Identifying Legitimate Work-at-Home Opportunities
Alexandria, VA — June 17, 2009
As telecommuting becomes a viable option for many workers, unfortunately work-at-home scams increase in numbers. Savvy workers, however, can avoid being taken advantage of by a work-at-home scam, while still finding great opportunities to earn money from the comfort of their own home office.
VIPdesk, the award-winning pioneer of virtual contact center services, has been working with home-based customer service representatives for over 10 years, and has identified the following 10 tips that can help a potential telecommuter identify legitimate work-at-home opportunities.
Top 10 Tips for Identifying Legitimate Work-at-Home Opportunities:
1- A legitimate work-at-home opportunity won’t ask you for any sort of “affiliation fee”–if you are asked to spend any money, it should be directly attributed to something you receive for the cost (i.e. training, background or credit check, “starter kit” for direct sales).
2- Do an Internet search on any company that you are speaking with about working at home, and see what is being said about the company in blogs, on twitter, and in the mainstream media.
3- If the company promises unrealistic salaries (such as k/week with no experience!), it is too good to be true.
4- Most legitimate organizations don’t advertise work-at-home opportunities via informecials, a sign-taped to a lamp-post, stop sign, or other such venue, or via spam e-mail!
5- Always check with the Better Business Bureau and other consumer advocacy organizations.
6- Look for a job with a defined job description and scope of work.
7- Ensure that the company is a corporate entity with a physical address, phone number, and business history. If there is no headquarters office, be wary.
8- If the company can’t provide employee or customer names, or you have no direct contact within the company or otherwise can’t speak with a “real person”, stay away!
9- Utilize resources such as the Telework Coalition (http://www.telcoa.org), Women For Hire (http://www.womenforhire.com) and Rat Rate Rebellion (http://www.ratracerebellion.com) for honest, unbiased advice.
10- Always trust your gut. If intuition (and common sense) tells you that the opportunity is too good to be true, it probably is.
“Working from home is a great way that allows hundreds of thousands of people every year to make money, even if they live in an economically depressed area. Telecommuting is also a great way to save money on fuel costs due to a lack of commute,” said Mary Naylor, CEO of VIPdesk. “Working with virtual call centers, doing direct sales, and medical transcription are three areas in which someone can successfully work from home, but it is absolutely imperative that anyone interested in working from home do their due diligence.”
Founded in 1997, VIPdesk is an innovator in the use of a home-based workforce. For more tips on finding legitimate work-at-home opportunities, or for more information on VIPdesk call 703-837-3507.
About VIPdesk
VIPdesk specializes in delivering virtual contact center solutions and concierge services to premium brand leaders. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.
###
©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Using A Virtual Call Center
Using A Virtual Call Center
Using A Virtual Call Center
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Business > Customer Service > Using A Virtual Call Center
Using A Virtual Call Center
Posted: Mar 22, 2010 |Comments: 0
|
]]>
Ask a question
Ask our experts your Customer Service related questions here…200 Characters left
Related Questions
How can i write a ship marine service business dovelopment letters
Professional Photographer with 16 years of vast experience. Offers services for Product, Advertising, Interior, Architecture, Industrial, Jewellery, Model, & Food Photography in delhi best services…
Can you make money with Herbalife purely by internet maketing? Because from what I’ve heard, Herbalife is a ‘high touch’ business which customer service is highly important for this business
What crieteria are most important when choosing a web ad network for a small service business with a limited budget?
Using A Virtual Call Center
By: Kurt Duncan
About the Author
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
(ArticlesBase SC #2029778)
Article Source: http://www.articlesbase.com/ – Using A Virtual Call Center
A growing number of businesses are functioning as virtual storefronts, offering ordering, customer service and other products online and over the phone. A call center is a hugely expensive addition to any business. It will require state of the art telecom equipment, trained personnel, office space and a stream of business substantial enough to make those, and other, expenses worth the cost. This can be avoided, however, while still providing your business with a viable call center. A virtual call center combines the advantages of a full-fledged telecom center with the cost-effectiveness of outsourcing.
These businesses are set up to offer what’s best about a call center to a variety of clients. Some of them have specialty personnel, as well, who can handle the complex and specific needs of industries such as the medical field. This means that most anyone can find a provider who offers the services they need. What makes these companies work, however, is not their equipment. The people who work at these offices are highly-skilled and trained professionals whose only task is to provide telephone services. They are always available and know how to handle most any contingency that comes their way.
A virtual call center will have a variety of employees available. They learn the specifics of each client’s business, the scope of service they’re expected to offer and receive basic training in how to handle crises related to any particular client. This means that offering your customers the best possible service doesn’t have to mean hiring, training and maintaining a staff of your own telephone experts. This job does require real skill and finding people who can handle the pressure can be tough. Fortunately, these contractors have already done that work for their clients.
There are plans in place at these organizations to deal with disasters, as well. Your virtual call center will not be taken offline when disaster strikes. In most cases, your calls will just be routed to another call center, which keeps the lines of communication open for everyone. This means that you can rest assured that your client’s are taken care of when there are problems in any part of your business process. This sort of professionalism will be remembered by your clients and, of course, will likely result in your company having the best possible image with those you depend upon for your livelihood.
Retrieved from “http://www.articlesbase.com/customer-service-articles/using-a-virtual-call-center-2029778.html”
(ArticlesBase SC #2029778)
Kurt Duncan –
About the Author:
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
]]>
Rate this Article
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Source: http://www.articlesbase.com/customer-service-articles/using-a-virtual-call-center-2029778.html
Article Tags:
telemessaging, business answering services, answering service, professional answering service
Latest Customer Service Articles
More from Kurt Duncan
How Planners Charge for their Services
In this Finance Video learn how a financial planner will charge you for their services. (03:17)
Starting a Business – Positioning Statement Part 2
Business Tips – What if I have more than one product or service? (02:42)
Computer Service Company Profit Secrets
Own a Computer Services Company? Watch 3 ways to build your business with great, steady, high-paying clients. (04:59)
Looking at Cost Cutting in US Mail Service
In this issue of Kiplinger’s Forecast, David Muhlbaum explains how the end of postal service deliveries on Sundays would affect business and how it happened. (01:10)
How to Sell IT Service Contracts to Your Small Business Clients
Learn how to focus your business around IT service contracts and the great value-proposition that they offer to you and your small business virtual IT clients. Don’t settle for one-shot-deal customers. This video gets you started building a more stable, profitable business. Then learn more proven IT service contracts secrets now at http://ITServiceContractSecrets.com (05:37)
Disaster Recovery Services for Medical Professionals
In a medical office, disaster recovery services are very essential to provide clients with customer service backup in all conditions, which helps customers, have faith towards the company. Disasters can happen anytime anywhere so it’s necessary at least for the people in the medical field to stay prepared for such situations.
By:
Kurt Duncannl
Business>
Customer Servicel
May 25, 2010
While email is used at incredible rates, people still rely on the telephone for the most important things in life. This means that your business has a need to have a telemessaging service. Your options are to make this a position at your firm or to go ahead and outsource the service.
By:
Kurt Duncanl
Business>
Customer Servicel
Mar 22, 2010
Is Your Telemessaging Service a Threat to Your Customers?
Communications is the key to success in any business. If you are unable to answer your customers and clients’ phone calls, then they will find a company that can. Therefore, you need to ensure that you have the right communication infrastructure to ensure success. For more and more businesses, this means making use of an outsourced telemessaging company.
By:
Kurt Duncanl
Business>
Customer Servicel
Dec 22, 2009
Use a Phone Answering Service for Order Processing
Telemessaging or phone answering services are most often thought of as a service to answer your phone when you’re not available. However, these services have expanded their service offerings to include appointment setting, disaster recovery solutions, customer service, and even order taking and order processing.
By:
Kurt Duncanl
Business>
Customer Servicel
Jul 21, 2009
A Telemessaging Service Helps Your Business Thrive
What can a good telemessaging service do for your company? As a business owner, you know just how important it is to make sure that you are always able to keep in contact with your clients and customers, and one of these services can help you do that.
By:
Kurt Duncanl
Business>
Customer Servicel
Jun 15, 2010
Add Hours to Your Day with a Telemessaging Service
There are never enough hours in a day for a person to get all the work they want done, completed. Outside factors they do not expect interrupt both personal and business schedules on a daily basis, multiple times. In a business setting, this happens all too often and can result in lost sales and unhappy clients.
By:
Kurt Duncanl
Business>
Customer Servicel
Dec 07, 2009
Technology and Modern Answering Services
Imagine being a physician with a large number of patients, a few different offices and numerous full-time and part-time staff to manage. You would more than likely have a laptop computer, cell phone and other mobile devices that kept you in constant contact with everyone, particularly office assistants and nurses.
By:
Kurt Duncanl
Business>
Customer Servicel
Jun 17, 2009
The Four Best Traits of a Quality Answering Service
When you begin looking for an answering service that will meet the needs of your business, then you will want to look for certain traits. These qualities will point you in the right direction to find a professional and helpful call center that will go above and beyond to provide you with the service your business deserves.
By:
Kurt Duncanl
Business>
Outsourcingl
Sep 30, 2009
Translation Services is Appropriate for You
Communication is an essential factor of interacting to different individuals which can affect the relationship we have with other individuals. In everything that involves words, conversation and interaction, whether in business or in relationships, proper communication is very crucial. We all know that a proper relationship and a productive business start from having a proper understanding.
By:
Vlad Hegerl
Business>
Customer Servicel
Nov 14, 2010
Moving to Europe – trust the removal professionals
Thinking about moving abroad? Lots of us Brits do, especially after a great holiday. Work is increasingly global and mobile, so it’s more and more common to up sticks and do a stint overseas. No matter where you’re planning on relocating to, you might be thinking about moving to France or maybe moving to Germany, it will be a fantastic adventure.
By:
Nick Campbelll
Business>
Customer Servicel
Nov 14, 2010
Dont make moving abroad even more stressful than it already is
Moving house is one of the most stressful things you ever have to deal with. It’s bad enough just moving down the road, never mind leaving the UK entirely and heading abroad. No matter how far you’re going, whether you’re moving to France or moving to Switzerland, or just a few streets over, you want to settle quickly and start to make the most of your new environment.
By:
Andrews Alzbergl
Business>
Customer Servicel
Nov 14, 2010
Where to Find Paid Surveys That Make Good on the Paid
One of the perks of the increasing trends today in this technologically advanced world is knowing how to make wealth in the web. Especially now that practically everyone has his own individual machine or notebook computer, it is indeed very convenient to utilize the time you pay surfing the net in more useful and beneficial ways.
By:
Richy Rallodl
Business>
Customer Servicel
Nov 14, 2010
Avoid delays when you move to Europe – get expert help
Sometimes people get the itch to leave the UK and move abroad after a holiday somewhere sunny like Spain or Portugal. In some cases, a new job or a promotion might mean a stint somewhere exotic overseas or just a short hop away in Europe. Even if you are only relocating just over the channel, moving to Belgium or moving to Holland and you’re only a short boat or plane ride away, it won’t all be plain sailing.
By:
Allisionl
Business>
Customer Servicel
Nov 14, 2010
Specialized Answering Services Meet Doctor’s Needs
A doctor’s office can make good use of a specialized answering service.
By:
Henry Brennanl
Business>
Customer Servicel
Nov 13, 2010
Cheapest car insurance | Car Insurance
Cheapest car insurance,Cheapest car insurance online quotes,Free Cheapest car insurance quotes,Cheapest car insurance in US,Cheapest car
By:
yaktpuryadshel
Business>
Customer Servicel
Nov 13, 2010
Dr. Tohme Tohme Had Big Plans for Michael Jackson’s Comeback
Dr. Tohme fondly remembers that Michael was very excited to set foot on stage and to be performing again.
By:
Travis Vinsonl
Business>
Customer Servicel
Nov 13, 2010
Using a Medical Call Answering Service for Your Growing Practice
If you’re wondering how to meet the growing needs of your busy practice, a medical call answering service is a great option. When your staff is busy helping patients in your office, you can have a service that will make sure incoming calls are answered.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 08, 2010
A Live Answering Service to Boost Your Customer Service
A busy medical practice can be inundated with incoming calls, making it difficult to give the level of service you need to keep your patients happy. The cost of hiring new staff to handle calls can be impossible for a growing business to afford.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 08, 2010
Choosing the Right Medical Answering Service
A medical answering service is a great way to give your patients access to the help they need around the clock. Since your patients’ wellbeing is your top priority, you’ll want to make sure help is just a phone call away even when you can’t be there.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 08, 2010
The Role of HIPAA Training in Your Medical Answering Service
Hiring a medical answering service is a great way to make sure your patients get the care they need even if you can’t be there. A professional staff with the proper training will be able to alleviate the pressure of high call volumes and give your patients access to answers 24 hours a day.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 02, 2010
How Can an Answering Service Benefit Your Office?
If you’re running a busy medical office, you’ll want to make sure your patients can reach you to get the help they need anytime. An answering service will allow you to be there for your patients even 24 hours a day.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 02, 2010
The Function of a Call Center in the Medical Field
A call center is used in a variety of industries. Designed to handle high call volumes, these centers are cost effective ways of alleviating the burden of large numbers of incoming calls. Today, the medical field is enjoying the benefits of specialized answering services that can be provided by these types of centers.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 02, 2010
Disaster Recovery and Your Medical Practice
Being there for your patients in any situation is your responsibility. Since it’s hard to predict when something like a natural disaster might occur, it’s important to have a plan in place to ensure that your patients are taken care of in the event of a situation like that.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 02, 2010
Considerations for Selecting a Medical Call Answering Service
If you’ve decided to use an answering service in order to take care of your patients outside of normal office hours, that’s a great decision. You’re on the right track to providing your patients with excellent care at all hours of the day.
By:
Kurt Duncanl
Business>
Customer Servicel
Sep 23, 2010
Add new Comment
Your Name: *
Your Email:
Comment Body: *
Verification code:*
* Required fields
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
Kurt Duncan has 306 articles online
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Judaism
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Agriculture
Ask an Expert
Business Ideas
Business Opportunities
Corporate
Customer Service
Entrepreneurship
Ethics
Franchise
Fundraising
Home Business
Human Resources
Industrial
International Business
Leadership
Management
Negotiation
Networking
Non Profit Organizations
Online Business
Organizational
Outsourcing
Presentation
Project Management
Public Company
Public Relations
Sales
Six Sigma
Small Business
Strategic Planning
Team Building
Training
]]>
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
List of Inbound Call Centers Part 2
Inbound Call Centers Work From Home www.callcenteraddict.com Inside information on virtual inbound call centers and virtual work at home call center jobs. Free call center job posting and call center inbound services guide.
Video Rating: 0 / 5
Our employees put the misconceptions of working in Ascend One’s virtual call center to rest.
No commentsList of Inbound Call Centers Part 1
List of Inbound Call Centers www.callcenteraddict.com Inside information on virtual inbound call centers and virtual work at home call center jobs. Free call center job posting and call center inbound services guide.
No commentsREMAX signs Smart8 Call Routing Agreement With Promero
Pompano, FL — October 9, 2007
REMAX Regional Services serving Georgia, Kentucky, Tennessee and Southern Ohio signed a Smart8 Call Routing agreement announced today by Promero.
Promero’s ProStar Smart8 http://www.promero.com/smart8.asp intelligent call routing will provide REMAX the ability to route inbound Toll Free calls automatically to its network of REMAX agents and locations. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules. Browser based, self-administration tools allow administrators to manage calls in real time.
“We are very pleased that REMAX Regional Services selected Promero’s Smart8 service to handle its inbound traffic,’ commented Gregg Troyanowski, president of Promero. “Routing calls to the right agent on the first call is very important. With Smart8, call delivery will be seamless.’
About Promero, Inc
Founded in 2001, Promero www.promero.com is a Certified Partner in the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero’s products include Oracle’s Contact Center Anywhere (a hosted virtual call center/predictive dialer software), ProStar CRM, Smart8 Call Routing and ProStar Lead Manager. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Email: sales(at)promero.com
###
OnState
Ben’s busy. See how OnState’s virtual call center and virtual PBX solutions for Google Apps make Ben’s life easier by allowing full customer collaboration, finding the right employee at the right time no matter where they are or what device they’re using. OnState is available in the Google Apps Marketplace – www.onstate.com
Video Rating: 5 / 5
Get Virtual Call Center in 40countries as virtual extension. Features include voice driven auto attendant, call forwarding, voicemail (with transcription), audio conferencing, extensions and subextensions. Coverage includes 40 countries.
Video Rating: 0 / 5
Unveiling of new Cloud Call Center
www.callfire.com CallFire’s Cloud Call Center has some great new User Interface features that can help Millions. Watch the video to hear a description of new features by CallFire experts!
I need a job right away! www.callcenteraddict.com how to get a call center job? Many people are still faced with unemployment in 2010. Today we are offering FREE help To People Who want to find work.
Video Rating: 5 / 5
International Cloud Call Center
www.callfire.com CallFire’s international cloud call center is now live! It allows agents to be located anywhere in the world, and dial out to anywhere in the world.
Video Rating: 5 / 5
A video tutorial demonstrating how to open and log in with the Telax Call Center Agent, the phone agent’s desktop application from Telax’s Virtual Call Center service.
Video Rating: 5 / 5
Boost Your Business With A Virtual Call Center
Boost Your Business With A Virtual Call Center
Boost Your Business With A Virtual Call Center
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Business > Customer Service > Boost Your Business With A Virtual Call Center
Boost Your Business With A Virtual Call Center
Posted: Aug 11, 2009 |Comments: 0
|
]]>
Ask a question
Ask our experts your Customer Service related questions here…200 Characters left
Related Questions
I need panasonic interactive whiteboards, for setting up a business in ME as a sample in starting, but for permanent dealership as well. Please send me different quotations Thanks
I am looking for specific marketing appointment letter that will convince the client to set up an appointments
Hi,I’am a salaried employee byt iam venturing into setting up a wholesale business. Do you have any advise as to how i can set up a successful operation?
Why do companies want to set up online casino business?
Boost Your Business With A Virtual Call Center
By: Kurt Duncan
About the Author
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
(ArticlesBase SC #1118320)
Article Source: http://www.articlesbase.com/ – Boost Your Business With A Virtual Call Center
When you think of a call center, you may think of rows of international call agents who ring you up during dinner and try to sell you long distance, insurance, or siding. However, these are not the only call centers in the business world. Inbound call centers work to handle customer inquiries, appointment setting, and customer service issues, and offering one of these centers to your clients can really boost your business.
However, it is very expensive to set up a call center of your own. In addition to the hard money costs, there is also the opportunity cost as you will need to spend days hiring and training your call center staff when you need to be focusing on business development. A more affordable way to leverage the skills of a call center like this is to partner with a virtual call center.
A virtual call center is staffed by professionals who have been hired and trained on someone else’s time, allowing you to have a solid team on your side from their first day as your partner. They will be able to answer the phones with your business name, so that your clients will feel as though they have reached a real member of your staff. They will also be able to answer almost instantaneously, preventing your clients from hanging on hold and getting frustrated.
Instead, customers calling your office will be immediately greeted by a professional voice welcoming them. This helps get things off to a smooth start and to diffuse any customer who is unhappy. The virtual call center can then move on to serving the customer according to your policies and sending them on their way satisfied with your service.
The net result is that you will be able to focus on attracting new clients and delivering value to your customers instead of the administrative details. You will be able to boost your bottom line by putting your talents to use in the right place. Winning new clients will be easier when you are not stressing over routine tasks.
Your virtual call center will also ensure that once you have landed a new client, you won’t lose them due to poor customer service. This will give you confidence to approach clients as you will know that you won’t lose them later. You will get the back end business boost of loyal clients, and enjoy the full profitability benefits of working with a quality call center service.
Retrieved from “http://www.articlesbase.com/customer-service-articles/boost-your-business-with-a-virtual-call-center-1118320.html”
(ArticlesBase SC #1118320)
Kurt Duncan –
About the Author:
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
]]>
Rate this Article
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Article Tags:
telemessaging, appointment setting
Latest Customer Service Articles
More from Kurt Duncan
Handing Out Your Business Card Is Not Selling
Selling is about being proactive. (01:21)
How to Cold Call for Appointments
How to Find New Clients and Business is what seperates the great businesses from the mediocre. The ability to have at lease 10 strategies for finding new clients – referrals, cold calling, getting to decision makers, internet marketing and much more. (06:25)
How to Find New Business and Clients
How to Find New Clients and Business is what seperates the great businesses from the mediocre. The ability to have at lease 10 strategies for finding new clients – referrals, cold calling, getting to decision makers, internet marketing and much more. (08:28)
Small Business Stories – Canyon Calling
Inspired by the power and beauty of the outdoors, Cheryl Fleet started Canyon Calling, adventure trips especially for women.
(04:12)
Small Business Stories – Women Mentoring Programs WIPP
Women Impacting Public Policy (WIPP) has launched a mentoring program to assist women in Afghanistan in opening and growing their own businesses. WIPP calls it Peace Through Business.
(03:39)
Even A Small Office Can Outsource Appointment Setting
When you’re a smaller firm, it can be hard to manage all of your customer service responsibilities by yourself. At the same time, you may feel as though the outsourcing solutions available to larger companies aren’t open to you. This couldn’t be further from the truth.
By:
Kurt Duncanl
Business>
Customer Servicel
Aug 11, 2009
The Advantages Of Outsource Appointment Setting
You’re probably hearing a lot these days about the dangers of outsourcing for the economy, but not all outsourcing is naturally bad. A lot of business – small business and large businesses alike – outsource some of their functions to companies or individuals inside the United States.
By:
Kurt Duncanl
Business>
Customer Servicel
Feb 08, 2010
Four Reasons You Should Outsource Appointment Setting
As a business owner, more than likely, you have plenty of things to worry about. While you have to find ways to juggle all of your responsibilities without spending every waking hour at work, you could do much for yourself and your business by moving any of those responsibilities away from yoursel
By:
Kurt Duncanl
Business>
Customer Servicel
Oct 12, 2009
What are the Reasons to Outsource Appointment Setting?
Many people often have misgivings when it comes to outsourcing, and they are not fully aware of all of the benefits that come from hiring an appointment setting company to handle their needs.
By:
Kurt Duncanl
Business>
Customer Servicel
Apr 26, 2010
Add Outsourced Appointment Setting to Your Business’s Priority List
When you own your own business, the list of priorities and things to be completed never ends. Supplies need to be ordered, staff needs to be trained and appointments need to be set.
By:
Kurt Duncanl
Business>
Customer Servicel
Dec 02, 2009
Some Fine Reasons to Order Outsource Appointment Setting
Ever thought about the option of an outsource appointment setting company? If you are running a business then setting (and keeping) appointments is essential to your survival.
By:
Kurt Duncanl
Business>
Customer Servicel
Sep 21, 2009
How Outsource Appointment Setting Works
In the past, small businesses considered it a huge accomplishment when they got their first office space set up. Today, small businesspeople are more likely to see an office as a huge expense. Businesses today tend to be more entrepreneurial, leaner and more directed toward saving money while delivering excellent services than they are toward projecting an image.
By:
Kurt Duncanl
Business>
Customer Servicel
Mar 08, 2010
How to Outsource Appointment Setting Tasks
Your business is built on sales of your products and services, but to sell those things you need to speak with potential customers. Getting appointments can take a lot of time, time that would be better set actually working with customers.
By:
Kurt Duncanl
Business>
Customer Servicel
Jul 13, 2009
Maricopa tile cleaning process
Once bead blasting is finished, we wipe down the tile surface by hand to remove any additional residue that might still be on the tiles. At this time, you will be able to see how the pool tile cleaning process has completely freed your pool tiles of any stains and/or residue. After residue has been removed and the tile has dried we apply a sealant to protect tile from further water damage. The pool tile surface will be clean and glossy.
By:
Rinka yadavl
Business>
Customer Servicel
Nov 11, 2010
Hydraulic Car Lifts: Things you must know
There are certain important safety measures that need to be implemented before you consider hydraulic car lifts fully operational. The person who is operating the lift must be thoroughly certified and professionally well trained.
By:
Lift Super Storel
Business>
Customer Servicel
Nov 11, 2010
Private detective agency- helping hand in revealing hidden information
They offer a range of services to their clients, ranging from kidnapping, theft, premarital and extra martial affairs. One can gain upper hand in court cases that requires evidence or proof.
By:
Sanjay Singhl
Business>
Customer Servicel
Nov 11, 2010
Essex escorts are the hottest among all the escorts in London
The prostitution as a professional is very old and it is indeed the oldest profession of the world. In present times the concepts of escorts have come up who offer pleasure to the customers in return of money.
By:
Private Moneyl
Business>
Customer Servicel
Nov 11, 2010
Got an unusual item – use a courier
If you have a pretty regular item to send, you can just parcel it up and send it in the mail yourself, without any help from anyone else. However, if you want to send something larger or more unusual think again.
By:
Homer Thomsonl
Business>
Customer Servicel
Nov 11, 2010
Escorts in Gatwick know the tricks to please their customers
Well at the very outset it must be said that the prostitution as a professional is very old and it is indeed the oldest profession of the world. In present times the concepts of escorts have come up who offer pleasure to the customers in return of money.
By:
Ardel Leel
Business>
Customer Servicel
Nov 11, 2010
Escort agencies provide an array of sensual option to choose from
If you are in a different city and looking to have a perfect time with a female companion then the Luton escorts are available at your service the moment you alight form your flight.
By:
Mahala Istasl
Business>
Customer Servicel
Nov 11, 2010
Angel escorts take London by storm
Is it necessary to introduce Angel in the realm of London? Surely it is not for inhabitants of this capital and largest city of England; positioned on the Thames in southeastern England but for those who are visiting this nerve center of Britons for the first time.
By:
Brent Carltonl
Business>
Customer Servicel
Nov 10, 2010
Using a Medical Call Answering Service for Your Growing Practice
If you’re wondering how to meet the growing needs of your busy practice, a medical call answering service is a great option. When your staff is busy helping patients in your office, you can have a service that will make sure incoming calls are answered.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 08, 2010
A Live Answering Service to Boost Your Customer Service
A busy medical practice can be inundated with incoming calls, making it difficult to give the level of service you need to keep your patients happy. The cost of hiring new staff to handle calls can be impossible for a growing business to afford.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 08, 2010
Choosing the Right Medical Answering Service
A medical answering service is a great way to give your patients access to the help they need around the clock. Since your patients’ wellbeing is your top priority, you’ll want to make sure help is just a phone call away even when you can’t be there.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 08, 2010
The Role of HIPAA Training in Your Medical Answering Service
Hiring a medical answering service is a great way to make sure your patients get the care they need even if you can’t be there. A professional staff with the proper training will be able to alleviate the pressure of high call volumes and give your patients access to answers 24 hours a day.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 02, 2010
How Can an Answering Service Benefit Your Office?
If you’re running a busy medical office, you’ll want to make sure your patients can reach you to get the help they need anytime. An answering service will allow you to be there for your patients even 24 hours a day.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 02, 2010
The Function of a Call Center in the Medical Field
A call center is used in a variety of industries. Designed to handle high call volumes, these centers are cost effective ways of alleviating the burden of large numbers of incoming calls. Today, the medical field is enjoying the benefits of specialized answering services that can be provided by these types of centers.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 02, 2010
Disaster Recovery and Your Medical Practice
Being there for your patients in any situation is your responsibility. Since it’s hard to predict when something like a natural disaster might occur, it’s important to have a plan in place to ensure that your patients are taken care of in the event of a situation like that.
By:
Kurt Duncanl
Business>
Customer Servicel
Nov 02, 2010
Considerations for Selecting a Medical Call Answering Service
If you’ve decided to use an answering service in order to take care of your patients outside of normal office hours, that’s a great decision. You’re on the right track to providing your patients with excellent care at all hours of the day.
By:
Kurt Duncanl
Business>
Customer Servicel
Sep 23, 2010
Add new Comment
Your Name: *
Your Email:
Comment Body: *
Verification code:*
* Required fields
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
Kurt Duncan has 306 articles online
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Judaism
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Agriculture
Ask an Expert
Business Ideas
Business Opportunities
Corporate
Customer Service
Entrepreneurship
Ethics
Franchise
Fundraising
Home Business
Human Resources
Industrial
International Business
Leadership
Management
Negotiation
Networking
Non Profit Organizations
Online Business
Organizational
Outsourcing
Presentation
Project Management
Public Company
Public Relations
Sales
Six Sigma
Small Business
Strategic Planning
Team Building
Training
]]>
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
