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Burlington, MA — August 25, 2009

OnState Communications, the leading provider of on-demand business presence™ communications and virtual call center solutions, announced today the release of its Summer ’09 product enhancements. OnState’s communications solutions use patented business presence technology to improve communication and collaboration with customers. With business presence, customers are connected to the employee that can best serve them regardless of location–in the office, in a branch office, working from home, or on the road. OnState applies its business presence intelligence, then manages the connection while allowing customers and employees to use the network and device of their choice, including mobile phones, PC phones, desk phones, existing telephony equipment, and collaborative solutions such as Skype and Google. Enhancements to OnState’ssolutions in the Summer ’09 release include those made to the OnState autodialer, business chat, multi-tier tenant support, and reporting and analytics.

OnState AutoDialer

AutoDialer enhancements made to OnState’s communications solution improve agent interaction with the autodialer, making the program more efficient and automatic. Call center agents using the autodialer capability now have the convenient option to seamlessly open documents, questionnaires, and other scripted and collaborative online information from the OnState dashboard. This seamless integration also extends to on-demand CRM solutions such as Salesforce.com and collaboration tools like Google Docs.

Business Chat

OnState’s business chat feature is now more configurable than ever, allowing it to easily adapt to the unique needs of your business. Adding business chat to your website as part of the OnState business presence communications solution, which includes both chat and voice components, enhances your customer support and provides additional convenient forms of contact in its blended voice, chat, click-to-call, and click-to-callback options. With fields that can be customized to suit your company’s needs, including logos, greetings, foreign language options, and delay and after-hours announcements that contain an option to leave a message for call- or chat-back, OnState’s business chat feature makes collaborating with your customer an easy and hassle-free experience. OnState’s business chat can also be configured to automatically ask questions when a user engages chat, saving valuable employee time while providing the proper information needed to enhance service and support.

Multi-tier Tenant Support

In the Summer ’09 release, OnState now allows for complex deployments where customers and their outsource providers want to share the same system. Traditionally companies have been forced to allocate volume to their partners in a rudimentary fashion. Now using OnState to operate in the same instance, customers and their partners can dynamically manage call and chat traffic based on volume and the requirements of individual callers. And unlike other call routing solutions that are very expensive and complex to manage and deploy, OnState turns the network into the call center. In this fashion, all resources can be managed as virtual pools, independent of location, and now independent of to where the agent reports.

Reporting and Analytics

The reporting and analytics component of OnState’s solution has expanded as part of the Summer ’09 release. In the new release, call center operational statistics are broadcast to all agents. Traditional call center solutions rely on costly and bulky reader boards to keep all agents informed about call center activities. OnState uses the power of the web to freely disseminate key performance metrics to all users. This new feature, along with other new reporting additions, help managers and agents ensure in real-time that defined service-level goals are being satisfied.

Other enhancements made in the Summer ’09 release include additions to the supervisor dashboard, agent availability settings, and agent force-off requirements and associated reporting. For more information on OnState’s business presence communication solution, please call +1.617.934.0381 or visit http://www.on-state.com.

About OnState Communications, Inc.

OnState provides real-time on-demand, business presence virtual call center solutions that are highly-functional and scalable. Using the company’s patented technology, OnState’s solutions ensure that your customers connect with the proper employee on the first try, every time, independent of location or device, including existing telephony infrastructure, hard phones, soft phones, mobile phones, and communications collaboration tools. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState’s mission is to reduce business communication costs dramatically with its software-only, on-demand solutions. For more information, email: sales(at)on-state.com, call: +1 617-934-0381, toll-free 866-532-5036, or visit OnState on the web at http://www.on-state.com.

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Learn how this privately held bank took their communications to a new level by developing a virtual contact center using Interactive Intelligence’s Customer Interaction Center platform.

Arise Virtual Solutions CEO Angela Selden appears on MSNBC to talk about job creation, home shoring, and the opportunities for virtual call center workers in the United States
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Nurture Connect provides work-at-home jobs for seniors in virtual call centers.

Sandy, UT — June 26, 2009

Seniors are quickly becoming the worst-hit demographic sector in the US economic woes. An analysis from the Consumer Bankruptcy Project shows that the bankruptcy rate for older Americans 55-plus has soared and the older the age group, the worse the statistics get. Jobs for seniors are scarce, but one company is helping to create new opportunities and part-time jobs for seniors that fit their lifestyles. Nurture Connect, Inc. has launched a national network of “virtual call centers” that allow seniors to work at home providing customer support services for companies that are quickly finding value in the talents that mature Americans have to offer.

The Consumer Bankruptcy Project report published in Harvard Law & Policy Review revealed that individuals 65 and older became twice as likely to file bankruptcy in the sampling period of 2001-2007, and among seniors 75 and older the rate more than quadrupled. Protecting and developing part-time and full time jobs for senior citizens is not currently being given top priority in the national dialogue and stimulus plan.

“A significant number of Americans are entering their elder years with a large amount of debt and often are still incurring debt to meet their medical needs,” said Shana Duthie, founder and CEO of Nurture Connect. “They are struggling to survive on fixed incomes that in many cases have taken a tremendous hit due to investments losing value. Many seniors are coming out of retirement to find employment again, and the tight labor market is challenging for them at best.”

Nurture Connect is an inbound customer support service provider that specializes in providing customer and technical support to the 65+ demographic , and has found a promising niche market creating win-win scenarios for both seniors seeking jobs and companies struggling to keep customer service levels high while keeping costs low. Because senior customers prefer to use the telephone as primary means of communication, they often represent a disproportionate number of inbound calls, and many seniors express frustration in dealing with offshore customer support teams – particularly in tech support calls. Talking to another senior who can walk them through common tech support and device setup scenarios provides a higher level of satisfaction and increases loyalty to brands that care enough to support their demographic. And with aging boomers becoming a significant purchasing sector for electronics and gadgets, Nurture Connect expects to be very busy in the years to come.

“We understand that older individuals have special challenges and limited patience with technology,” Duthie said. “We also know that there are many older Americans who need to continue working to supplement their retirement or even just to survive. At Nurture Connect we are proud that we are able to provide jobs for seniors where they can utilize their existing skills, or learn new ones and continue to feel valued.”

Nurture Connect makes it easier for senior employees to work with technology themselves, by partnering with MyGait, a manufacturer making specialty computers just for seniors. In fact, MyGait is a Nurture Connect customer – callers to MyGait’s support center will find a fellow senior on the line who has personal experience with the product. Nurture Connect outfits each call center employee with their own MyGait so they can work at home and still have seamless access to the company network. The virtual nature of the business model means that Nurture Connect can set up custom call centers for any company easily, and even employ local seniors for added give-back to a community.

About Nurture Connect, Inc.

Nurture Connect, Inc. was founded by Shana Duthie, a founding management team member with Jitterbug Cellular Phone, and Mike Kennedy, a 30 year call center veteran with companies such as a Convergys and Healthrider. The company is centered on providing high-touch “white glove” customer service for companies while employing those that are 65 years and older, primarily focused in the technology space. Nurture Connect, Inc. is headquartered in Sandy, UT. To find out more about Nurture Connect and its superior customer service solutions visit www.nurtureconnect.com.

About MyGait, LLC

Founded in March 2000, MyGait LLC created a reliable PC coupled with innovative software in order to provide an easier way for older adults to communicate, play games, and surf the Web. MyGait has been successful in providing turn-key computer services to senior living communities throughout the United States. The success of its easy to use computer backed by friendly, helpful support has contributed to the launch of a new PC that is available for any individual wanting a simple computing solution. MyGait, LLC is located in Houston, TX with more information available at www.mygait.com

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The Voice of Customer Interactions

Chicago, IL — July 26, 2010

Ifbyphone, a leading customer interaction company, announced today that its CEO and founder, Irv Shapiro, will be a panelist at LeadsCon East on July 27th in New York, NY. He is participating in the session, “How to Contact: Man vs. Machine” which will explore using lead generation technologies to reduce customer contact costs and increase sales response time. The panel session will be led by Sammy James, CEO of Speak2Leads.

“In today’s increasingly competitive lead generation space businesses are seeking technology to assist them in connecting with their prospects more effectively,” said Shapiro. “At Ifbyphone, we help lead generation companies gain competitive advantage by enhancing their platforms with voice routing and reporting capabilities and I’m looking forward to sharing our latest insights with the panel and participants at the show.”

LeadsCon is the pioneering conference and expo dedicated to increasing the effectiveness of those operating in the lead generation industry. Held twice a year, the event brings together thought leaders from around the world to share innovative, effective ways to improve the results of money spent on online and offline marketing efforts.

To learn more about Ifbyphone’s applications, including Call Tracking, Hosted IVR, Call Distributor for home bases workers and Click-to-Call, for the lead generation industry, visit www.ifbyphone.com.

About Ifbyphone

Ifbyphone, a leading provider of Voice Applications for Customer Interactions, helps businesses reduce costs and improve customer satisfaction by automating call handling and management with solutions for outbound notifications, call tracking and analytics, voice self-service and virtual call centers. Through its Cloudvox service developers and entrepreneurs can create their own Asterisk-compatible apps in any programming language or simple HTTP. For more information, visit www.ifbyphone.com

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Pompano, FL — August 2, 2007

Promero, a member of the Oracle Partner Network today announced the successful integration of Oracle’s award winning call center software, Contact Center Anywhere with Promero’s ProStar CRM, ProStar Lead Manager and Nexogy’s VOIP softphone solution. Promero markets the integrated turnkey solution as ProStar OnDemand www.promero.com/ondemand.asp

Contact Center Anywhere is a web based virtual call center software that offers a complete inbound, IVR, ACD, call recording, whisper coaching along with outbound predictive dialer and preview dialer.

ProStar CRM and Lead Manager are Promero’s customer relationship management and proprietary intelligent lead distribution software titles.

Nexogy is a Promero preferred channel partner that has worked closely over the past year to certify and provide a cost effective VOIP call delivery solution that enables small to medium size call centers the ability to rapidly expand with the addition work-at-home or remote agents with the system.

“The successful certification of the unified platform provides call center owners and managers with access to best of breed award winning technology for a fraction of the cost of other hosted solutions,” said Gregg Troyanowski, president of Promero. “In the past, poor voice quality via VOIP has been a recurring an issue. With Nexogy and Oracle, the voice quality is exceptional and the stability is virtually 100%.”

About Promero, Inc

Founded in 2001, Promero www.promero.com is a member of the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800.

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Plano, Texas (Vocus) January 22, 2010

The Dallas chapter of SOCAP (Society of Consumer Affairs Professionals) appointed Jason Rodriguez as President for 2010. Rodriguez is employed by Working Solutions, the global leader in home agents, where his role is Senior Customer Strategy Specialist, US & Foreign Markets.

Rodriguez specializes in evaluating and delivering customer experience strategies and initiatives for Fortune 500 companies. His extensive experience in enterprise call centers across multiple industries has positioned him to be one of the most respected authorities on remote home agent programs. In his position at Working Solutions, Rodriguez also spearheads global expansion efforts in Canada, Europe, and Latin America.

“My affiliation and experience with SOCAP has allowed me to meet some of the brightest executives in the customer service industry, representing some of the world’s greatest brands,” said Rodriguez. “It Is an honor to serve as our chapter leader to help improve our industry.”

Rodriguez has been a SOCAP member for four years, previously serving on the board. He took office on January 7.

About Working Solutions

Since 1996, Working Solutions has helped corporations control costs while improving the customer experience. Working Solutions partners with forward-thinking companies that understand the value of aligning the contact center with the organization’s objectives. A pioneer in the virtual call center industry, Working Solutions, along with affiliate companies WS Live and WS iNet, continues to be the industry leaders with experienced agents, proven technology, and comprehensive processes. For more information, visit www.workingsolutions.com.

About SOCAP

Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.

Media Contact:

Aaron Kannowski

(972) 202-5680

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A Day in the Life of an Ascend One Employee

Scottsdale, AZ — September 7, 2004 –

ContactTracking.com a subsidiary of Elixir Business Support Systems a privately held company in the contact management software field today announced the eight year anniversary of Contact Tracking their contact management software.

Contact Tracking software evolved directly from the needs of sales and marketing. In the late 1980Â?s their software developer was working in Â?field marketingÂ? and developed an outbound calling database that generated quality leads. He was very disappointed to discover that the leads were not being followed up on by the sales staff. They were quite content to just fulfill their quotas. He was determined to figure out a way to make the sales staff accountable and ensure follow up of all leads. This led to the development of a lead management tool that would also handle customer relationships. This was the product that evolved into Contact Tracking.

Contact Tracking is now a state of the art web-based contact management solution that enables companies to close the loop between marketing and sales and provide top-notch online CRM.

The true test of any software is that people use it and they use it to truly get the job done. Often organizations invest a great deal of money for software that is never used or never used to its full potential. Contract Tracking is aimed at being an alternative to some of the major players in the field whose products are often very expensive and very complicated to use

Contact Tracking includes state of the art Contact Management, Sales Force Automation, Marketing Automation and Virtual Call Center capabilities. These integrated capabilities offer a complete sales-driven online CRM solution for any business.

It is important to emphasize that the productÂ?s development came about naturally through the requirements of sales and marketing. This productÂ?s development is not based purely on technology but rather takes into account that the human element is so important. This is the continuing philosophy of Contact Tracking and is the basis of what makes the software successful.

ContactTracking.com now offers the latest version of Contact Tracking the contact management software system. For more information visit http://www.contacttracking.com or call 602-321-9968.

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Scottsdale, AZ — August 19, 2004 –

Â? ContactTracking.com a subsidiary of Elixir Business Support Systems a privately held company in the contact management software field announced today that it now offers an email tool as part of their total software package. This powerful email tool is complete with mail merge and email history logging for each contact. Â?We are delighted with this addition to our product. We have a product that is continually on the leading edge of online contact management and sales force automation.Â? said Fionn Downhill, Director of Sales for Elixir Business Support Systems. Contact Tracking is a web-based contact management solution that enables companies to close the loop between marketing and sales and provide top-notch online CRM.

Contact Tracking offers state of the art Contact Management, Sales Force Automation, Marketing Automation and Virtual Call Center capabilities. These integrated capabilities offer a complete sales-driven online CRM solution for any business.

Unlike many of its competitors, Contract Tracking is a software system that includes serious customer support. And it is easy to use. Often people turn to Contract Tracking because they are frustrated with their current software which is often complicated to use or requires extensive training.

Contact Tracking offers all the benefits of a powerful state of the art product combined with first rate personalized service. In fact ContactTracking.com prides itself on customer service. Unlike many large companies in the software industry they are easy to contact and communicate with.

ContactTracking.com now offers the latest version of Contact Tracking the contact management software system. For more information visit http://www.contacttracking.com or call 602-321-9968.

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IRS Call Center Agents with Disabilities Deliver Quality Work, Find Quality of Life

Boston, MA — November 2, 2010

Individual agents working from home in “virtual” call centers once again prove they can compete effectively and economically with agents located in traditional corporate contact centers. Agents answering calls to the IRS Forms and Publications Toll-Free Hotline just turned in a second consecutive error-free month. This despite the fact that all of its geographically dispersed agents work remotely due to disabilities that prevent them from working outside their homes. They were also recruited, trained, and now answer calls without ever having met anyone at their employer, NTI, a nonprofit organization that finds jobs for Americans with disabilities in contact centers.

After awarding NTI an initial five-year contract to employ Americans with disabilities preventing them from taking jobs outside the home, the IRS renewed NTI’s contract in 2009. The agents, all of whom undergo screening and training from their homes before being certified to take live calls, are working NTI’s seventh tax season. They’re also preparing for the inevitable surge of calls in January 2011, and are intent on maintaining their 100% quality score. M.J. Willard, NTI’s Executive Director, enthusiastically points out the win-win outcome. “Americans answering calls in a variety of distinctly American accents help other Americans obtain the tax information they need. And without a mistake for the last two months. As NTI likes to say, ‘We manage Quality.’”

Despite the pressure to maintain their quality record while confronting the daily challenges imposed by a wide range of disabilities, NTI’s agents enjoy their jobs, and the work/life balance having a legitimate work-from-home income allows. Many find their NTI jobs through the vocational rehabilitation agencies in their states, after years of deleting suspect work-from-home spam offers arriving in email.

Americans with disabilities like Dan Stogsdill, a remote agent with five years of experience on the IRS hotline, explain: “If you want to work for an honest day’s pay, without welfare, go for it. It’s the best thing I’ve ever found. I spent years and years looking for work. When I received my first paycheck with taxes withheld I knew I had a legit job. I value my job greatly.”

For over 15 years, NTI has placed Americans with disabilities in contact center jobs for both Federal Agency and commercial clients as an employer and a contract staffing agency. It expects to employ more than 1000 agents by January 2011, providing all of them with the opportunity to enjoy a similar positive work/life balance as NTI employees in 2011.

About NTI:

NTI, a 501(c)(3) non-profit disability organization, pioneered staffing virtual call centers with Americans with disabilities who work from home. It provides highly qualified “NTI Certified TM” American-speaking agents to both commercial and government organizations, such as the IRS. For more information, visit http://www.NTIcentral.Org.

Contact:

Alan W. Hubbard, COO

National Telecommuting Institute, Inc.

Tel:    800-619-0111 X-307

http://www.NTIcentral.Org

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