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Roswell, GA — July 18, 2011

LeadMaster, a leading provider of lead management, CRM and sales force automation solutions, today announced the free 30-day trial for its Voice-Leads software solution. Sign up is easy: Clients fill out a quick questionnaire, click submit, and their Voice-Leads test drive is on its way.

LeadMaster?s Voice-Leads, which was introduced earlier this year, operates to improve and accelerate connections with prospects. When activated, Voice-Leads enables an immediate phone connection with leads coming into the LeadMaster Lead Management CRM system. This functionality extends across various workflow and marketing automation platforms, online inquiry forms, web forms, landing pages, email leads, leads from lead generators (HTTP post) and even existing records. Leads from all of these sources flow seamlessly into the LeadMaster system ? in real-time.

As leads flow into the LeadMaster system, they are captured and converted into a phone call. 74 percent of leads that convert will do so with the first business that calls them back. Voice-Leads immediately calls the designated sales representative, providing details about the lead and the option to connect with the prospect. The instantaneous functionality of Voice-Leads improves lead conversion ratios, as the system has generated increases of up to 300 percent in client?s conversion rates. This removes the possibility of missed leads, which results in maximizing sales opportunities.

?When only half of your leads are being followed up, it effectively doubles the cost of your lead generation programs,? said Andy Brownell, LeadMaster CMO. ?It’s easy to cost justify Voice-Leads when you move your lead follow-up rate from 50 percent to 100 percent.?

LeadMaster?s Voice-Leads provides clients with various calling options to ensure maximal lead response potential for their business. These calling functions include: Jump Ball, Step Ring, Round Robin, After Hours and Call Backs.

????Jump Ball – ring all of your sales reps? phones simultaneously and the first person to answer the phone gets the lead.
????Step Ring – rep A gets 30 seconds to answer their office phone. If they don’t answer then they have 30 seconds to answer their cell phone. If it remains unanswered, then rep B gets 30 seconds to answer, and so on. You pick the phones and you pick the durations.
????Round Robin – rep A gets this lead, rep B gets the next one and rep C gets the one after that. You can have multiple round robin queues.
????After Hours – you can schedule when you want after hours leads delivered by time zone. You set the priority, so fresh leads are delivered first.
????Call Backs – if you were unable to connect with the prospect, you can specify as many reattempts as you want.

The free trial allows clients to further explore the software system and to test many of these connection possibilities.

Clients interested in testing this lead management software solution have the opportunity to leverage the power of online lead generation with the phone via Voice-Leads. Completing a simple web form on the LeadMaster website is all it takes to activate the system.

About LeadMaster

LeadMaster offers a variety of cloud-computing software solutions:

????Sales Lead Management CRM Software – Everything you need in one easy-to-use online web-based application.

????Lead-Xpress – A revolutionary new way for sales reps to receive and update sales leads.

????Lead-Xtreme – It?s like caller-ID for your website. Website visitor info flows into LeadMaster CRM in real-time.

????LeadMaster Voice – Click to call, power dialing and virtual phone switch integrated with LeadMaster CRM.

????Call Center Solutions – Combining LeadMaster solutions provides a complete virtual call center system.

LeadMaster?s on-demand customizable SaaS solutions combine sales lead management software, lead tracking solutions, sales force automation tools (SFA), customer relationship management features (Sales CRM), LeadMaster Voice solutions and virtual call center solutions. This powerful web-based application has helped companies large and small from virtually every industry.

The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-time lead capture, lead distribution, lead tracking, lead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source – landing page, call center, webinar, sales lead suppliers and more.

The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile access, CRM analytics and now improved Outlook integration.

LeadMaster products and services are available through a global network of value-added resellers, consultants and system integrators.

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Related Virtual Call Center Press Releases

A Virtual Stepladder To Success: How To Make Your Business Grow

Loyalty is not something that is valued by customers these days. Because of the multiple options they have now, customers have become demanding and selective when it comes to their needs. And also because of the internet, consumers and producers alike are using the technology to their advantage looking up products and comparing them to other similar products.

Although the hype is to choose price over quality, there is no denying that the ability of the company to deliver its services in a professional and smooth manner is still the most admired service by customers. Assisted by s and other internet based services; companies have sought innovation and modernization of the company’s services like positive communication; flexible and constructive customer service, proper management and delivery of expected services and many more.

The challenge for s is to function with a company’s mindset, performing the finest and most excellent service even in limited costs, and to maintain the quality expected of them regardless of the difficulties. And how do you expect to work with so little? The trick is to make solutions even before the problem is created. Here are a few annotations that should remind you of what you should be able to do.

First, distribute work; make use of the many talents and skills that are in the office. Take note of the productivity of each employee and be sure to monitor them as well. Second, also be wary of the needs of your customers. Be ready for unexpected questions and be ready to address their needs no matter how difficult it may seem to you. Remind your team that the customers are your lifeline so it is wise that you would make them the first priority.

Thirdly, be up to date with the latest tools that will enable you to deliver better and faster services. May it be in the form of emails, chartrooms or even in telemarketing. Provide your virtual contact centers with the proper equipment, this will give you an advantage over other contact centers.

Next, be able to maintain a work-friendly environment. This will show in the performance of your employees and it will rub off on the customers and clients you serve. Appear friendly to everybody, from the CEO down to the lowest man in the floor. This will ensure a high satisfaction rate among employees and lower turnover rates. Another thing to consider is a well organized and balanced advertising system. This will not only allow your company to be recognized, but it will be given the advantage of being known for its quality service. The internet is a vast place, but these small tips will slowly but surely place you on the map.

BEAVERTON, OR — April 2, 2004 –

? Strategic Contact is a new, independent consulting firm focused on maximizing the strategic business value of customer contact. Strategic Contact is led by contact center technology and operations expert Lori Bocklund, who has 16 years? experience?11 as a consultant?successfully applying contact center technologies to business needs.

Strategic Contact helps companies optimize the value of their call center?and customer interactions?to achieve their goals. Clients include businesses such as banks, insurance companies, utilities, healthcare providers, retailers, associations, nonprofits, and governments seeking to define and execute customer contact strategy; and contact center/CRM vendors seeking independent insights to product planning, technology trend analysis, and education. Any company can now get efficient and cost-effective help with customer contact and technology strategy and achieve defined business goals. More information about the services offered is available at http://www.strategiccontact.com.

“Companies today recognize the need to be more strategic in their approach to technology and operations planning and implementation,? said Lori Bocklund, Founder and President, Strategic Contact. ?With so much change in business and technology, and the need to spend scarce time, resources, and money wisely, strategic, objective thinking is imperative. Strategic Contact delivers valuable consulting services companies need to realize higher levels of business performance.”

?Lori is a true thought leader in the call center community, and Strategic Contact will deliver excellent technology and operations insights to their clients and our industry,? said Brad Cleveland, President and CEO of Incoming Calls Management Institute (ICMI). ?We are excited about working with Strategic Contact. Along with providing educational services through ICMI channels, Lori will be leading the Technology Professional Interest Area (PIA) of ICMI membership services. She’ll be part of a team that provides our members with access to the industry’s top professionals.?

Strategic Contact is offering ?Jump Start? projects to help companies that are ready to do call center business and technology planning but have limited resources to get started. These services enable clients to achieve their goals through such projects as voice over IP migration, call center outsourcing, information technology planning and realignment, and virtual call center design. Strategic Contact?s web site contains more information on these and other services, as well as important information for companies thinking about strategic call center planning and execution.

About Lori Bocklund

Lori Bocklund is a prominent speaker at leading industry events, and has presented seminars and tutorials to thousands of contact center professionals around the world. She frequently contributes articles on technology and operations to leading publications, including Network World, ICCM Weekly and Call Center Management Review, and is co-author of the book Call Center Technology Demystified (Call Center Press, 2002). She has a B.S. in Electrical Engineering from South Dakota State University and an M.S. in Electrical Engineering from The George Washington University.

In 2004, Lori will be speaking at ICMI Knowledge Exchange (http://www.incoming.com), Purdue?s Call Center Campus (http://www.callcentercampus.com), the Direct Marketing Association?s Teleservices Conference (http://www.the-dma.org/dmatelephone), and CMP?s Annual Call Center Exhibition (ACCE; http://www.ccdemo.com/CCw4/).

About Strategic Contact

Strategic Contact is an independent call center consulting firm that helps companies optimize the strategic value of their customer contact technology and operations. Strategic Contact?s services help clients achieve their business goals through planning and execution of projects such as voice over IP migration, call center outsourcing strategy, information technology planning, and virtual call center design.

Strategic Contact? is protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.

Contact:

Strategic Contact

Lori Bocklund, President

(866) 791-8560 or (503) 579-8560

lori@strategiccontact.com

Home

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BEAVERTON, OR — April 2, 2004 –

? Strategic Contact is a new, independent consulting firm focused on maximizing the strategic business value of customer contact. Strategic Contact is led by contact center technology and operations expert Lori Bocklund, who has 16 years? experience?11 as a consultant?successfully applying contact center technologies to business needs.

Strategic Contact helps companies optimize the value of their call center?and customer interactions?to achieve their goals. Clients include businesses such as banks, insurance companies, utilities, healthcare providers, retailers, associations, nonprofits, and governments seeking to define and execute customer contact strategy; and contact center/CRM vendors seeking independent insights to product planning, technology trend analysis, and education. Any company can now get efficient and cost-effective help with customer contact and technology strategy and achieve defined business goals. More information about the services offered is available at http://www.strategiccontact.com.

“Companies today recognize the need to be more strategic in their approach to technology and operations planning and implementation,? said Lori Bocklund, Founder and President, Strategic Contact. ?With so much change in business and technology, and the need to spend scarce time, resources, and money wisely, strategic, objective thinking is imperative. Strategic Contact delivers valuable consulting services companies need to realize higher levels of business performance.”

?Lori is a true thought leader in the call center community, and Strategic Contact will deliver excellent technology and operations insights to their clients and our industry,? said Brad Cleveland, President and CEO of Incoming Calls Management Institute (ICMI). ?We are excited about working with Strategic Contact. Along with providing educational services through ICMI channels, Lori will be leading the Technology Professional Interest Area (PIA) of ICMI membership services. She’ll be part of a team that provides our members with access to the industry’s top professionals.?

Strategic Contact is offering ?Jump Start? projects to help companies that are ready to do call center business and technology planning but have limited resources to get started. These services enable clients to achieve their goals through such projects as voice over IP migration, call center outsourcing, information technology planning and realignment, and virtual call center design. Strategic Contact?s web site contains more information on these and other services, as well as important information for companies thinking about strategic call center planning and execution.

About Lori Bocklund

Lori Bocklund is a prominent speaker at leading industry events, and has presented seminars and tutorials to thousands of contact center professionals around the world. She frequently contributes articles on technology and operations to leading publications, including Network World, ICCM Weekly and Call Center Management Review, and is co-author of the book Call Center Technology Demystified (Call Center Press, 2002). She has a B.S. in Electrical Engineering from South Dakota State University and an M.S. in Electrical Engineering from The George Washington University.

In 2004, Lori will be speaking at ICMI Knowledge Exchange (http://www.incoming.com), Purdue?s Call Center Campus (http://www.callcentercampus.com), the Direct Marketing Association?s Teleservices Conference (http://www.the-dma.org/dmatelephone), and CMP?s Annual Call Center Exhibition (ACCE; http://www.ccdemo.com/CCw4/).

About Strategic Contact

Strategic Contact is an independent call center consulting firm that helps companies optimize the strategic value of their customer contact technology and operations. Strategic Contact?s services help clients achieve their business goals through planning and execution of projects such as voice over IP migration, call center outsourcing strategy, information technology planning, and virtual call center design.

Strategic Contact? is protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.

Contact:

Strategic Contact

Lori Bocklund, President

(866) 791-8560 or (503) 579-8560

lori@strategiccontact.com

Home

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Welcome to Dial-IQ Probably the most intelligent outbound dialing software available today Brought to you by Leads360… the market leader in lead management software. So what is Dial-IQ? Simply put, Dial-IQ is a comprehensive, cloud-based dialer system that is built inside of Leads360’s lead management platform. And because it’s cloud-based, you can access it anywhere. It is ideal for companies that wish to set up a virtual call center. However, what makes Dial-IQ really revolutionary in the dialer and call center management marketplace is the dialer’s sophistication and intelligence Much of the sophistication of Dial-IQ comes from leveraging Leads360’s proprietary distribution engine, workflow capabilities and lead prioritization methodology… Ultimately offering a dialer that is… Lightening fast at calling leads Flexible enough to accommodate the most complex sales process that leverages superior intelligence to make sure that your sales team is always calling the right leads And that provides a level of integration that is only possible with a dialer that is built directly within your CRM or lead management platform. OK, before we explore what the Dial-IQ Suite does, to clear up any confusion, let’s quickly review the various outbound dialer options available in the market today There are 3 types of outbound dialer The most basic is click-to-dial, which is sometimes also called click-to-call. With click-to-call installed users of a lead management or CRM system …

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Veteran Vocational Technical Institute or VVTI.org provides virtual call center and help desk job training for combat wounded and disabled veterans.

View this Lecture for FREE by signing up at www.prolibraries.com Viewany number of our other 28000 sessions from over 280 conferences by going to www.prolibraries.com Speaker(s) Cynthia Patterson, RNC Telephone Nursing in a Virtual World: Lessons Learned in the Development and Implementation of a Virtual Call Center Program/Challenges of the Multi-generational Workforce – American Academy of Ambulatory Care Nursing AAACN 31st Annual Conference 2006 Leading in a Culture of Change The contact hours for this conference have expired. b512f560f8b163ab410939ce7a49367e
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Meet your new receptionist! Welcome to Constant Link, the professional alternative to telephone answering services, call centers, and expensive traditional receptionists. At a fraction of the cost, our receptionists will professionally answer and screen your business lines 24 hours a day, 7 days a week. They will seamlessly connect just the calls you want to your office, home, cell phone – or any other contact point around the world. Constant Link truly is your “everywhere” business receptionist.
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