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Medford, N.J. — November 23, 2009

Steel Media, LLC today announced the opening of Philly AdWords, a new advertising agency serving small to medium sized businesses.

Gary Steel, Owner and Founder of Steel Media, LLC, is a former Clear Channel Executive with 28 years in the advertising industry. ?Our roots are in sales. That very simple statement is our biggest difference,? said Steel. ?The others are about advertising your business. We are about generating business. The others are about gross impressions, clicks, and click through rates. We are about getting people to call, email, or visit your website for the purpose of buying your product or service. When the others stop at the click. Philly AdWords? work continues until we’ve helped you to complete the sale.?

?I?ve worked with hundreds of advertising vehicles from newspaper to radio to TV, but AdWords is one of the most immediate results-oriented products that I?ve ever experienced. Though, it can be complicated,? Steel said. Philly Adwords was formed in order to provide consultation and management of clients? pay-per-click programs. Each campaign is monitored daily and is fine-tuned to maximize revenue at the most efficient investment.

Additional services offered by Philly Adwords include web-hosted telephony that can track individual advertising programs. By assigning a unique telephone number to each campaign, Philly AdWords can produce in-depth reports to determine the success of each of its programs as well as set up virtual call centers for clients? sales and customer service departments. Ultimately the mission of Philly AdWords is to generate new business and sales for its client customers though its full portfolio of new and traditional media offerings.

AdWords is Google’s flagship advertising product with $ 21 billion in revenue in 2008. AdWords offers pay-per-click (PPC) advertising, and site-targeted advertising for both text and banner ads. The AdWords program includes local, national, and international distribution. In 2005 Google introduced the Google Advertising Professionals Program in order to certify individuals and companies who have passed an exam and managed AdWords accounts. Steel anticipates receiving his certification in December.

About Philly AdWords

Philly AdWords (http://www.phillyadwords.com) a division of Steel Media, LLC is a full-service advertising agency specializing in sales-oriented strategies for small to medium sized businesses. Core products and services include, Pay Per Click Management, Online Branding, Online Media Buying, Traditional Media Buying, Social Media Strategies, Web Hosted Telephony, E-Commerce Consultation, Sales Training, and Sponsorship Sales.

About Steel Media, LLC

Steel Media is a New Jersey Limited Liability Corporation formed in 2009 to own and operate advertising, promotional and event companies. Its first Division is Philly AdWords, a full-service advertising agency specializing in sales-oriented strategies for small to medium sized businesses.

About Gary Steel

Gary Steel has held Executive Advertising Positions in National, Regional, and Local Sales. After working in Local Radio Sales and Sales Management from 1981-1986, Mr. Steel joined Clear Channel Radio’s Katz Communications where he served in various positions from Account Executive to Vice President of National Sales. In Philadelphia, he worked as VP Sales Christal Radio Division from 1994-2002. In June 2002, Mr. Steel transferred to the ?station-side? of the Radio Business, and joined Clear Channel?s Cluster of 6 Radio Stations in Philadelphia. During his tenure there, he was responsible for launching 2 new stations and their associated internet brands including a Hispanic Station WUBA-AM Rumba 1480. Prior to launching Philly AdWords and Steel Media, LLC, Steel was General Sales Manager for Clear Channel Philadelphia Total Traffic Network Sales and Online Sales .

Gary received his Bachelor of Arts Degree from Binghamton University in Binghamton, NY, and resides with his wife Linda and 2 children in Medford, NJ.

For More Information Contact:

Gary Steel

Steel Media, LLC

P.O. Box 772

Medford, NJ 08055

http://www.phillyadwords.com

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SAN DIEGO — October 30, 2008

“I am very pleased to have Maynard join our advisory board,” said Jim Collas, president and CEO of ideaEDGE. “His experience in scaling operations and IT systems in high growth corporations will be invaluable.”

LiveOps is a best-in-class provider of on-demand call center technology, as well as virtual call center services to hundreds of companies in both direct response and enterprise markets. Prior to LiveOps, Maynard served as Chief Operating Officer at eBay. He directed engineering and technology operations, product development, customer support, trust and safety, global billing, human resources, and legal functions. Maynard joined eBay from Gateway, Inc., where he held the position of senior vice president and chief information officer. He has also held management and leadership positions at Bay Networks, Quantum Corporation, Thomas-Conrad Corporation and IBM. A respected member of the Silicon Valley technology community, Maynard sits on the boards of several successful companies.

ideaEDGE, Inc. (OTCBB: IDAE) (through its operating subsidiary Socialwise, Inc.) is developing a new proprietary Social Network Enable Group Gifting (SNEGG) platform that will enable multiple individuals to conveniently contribute to a group gift. The SNEGG platform seeks to combine the $ 100 billion gift card market with the fast-growing phenomenon of online social networks. The Company is headquartered at 6440 Lusk Blvd., Suite 200, San Diego, CA 92121 and can be contacted at 858-677-0080.

Certain statements contained in this press release are “forward-looking statements” within the meaning of federal securities laws, including, without limitation, anything relating or referring to future financial results and planned business activities. Such statements are inherently subject to risks and uncertainties, which include, without limitation, those in Company reports filed with the SEC. The Company can give no assurance that such expectations will prove correct. Future events and actual results could differ materially from those statements.

Note to Editors: Please contact Jan Strode for interviews, photography requests or any additional information: (619) 890-4040 or janstrode@aol.com.

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Alexandria, VA — August 28, 2009

VIPdesk Connect is holding an online information session on Monday September 14, 2009 at 2:00 p.m. ET. This hour-long session will educate attendees on work-at-home customer service and inside sales opportunities with VIPdesk Connect as “Brand Ambassadors,” representing VIPdesk Connect clients via phone, email, and online chat customer support.

This information session will cover everything a potential applicant wants to know about VIPdesk Connect’s Brand Ambassador program. Questions covered include:

What is VIPdesk and VIPdesk Connect?
What is a Brand Ambassador?
What are VIPdesk Connect’s screening, qualification, and certification processes?
What are the realities of working as an independent contractor?
Why are Brand Ambassadors the “best of the best” in the call center industry?
Current Brand Ambassador opportunities

“VIPdesk Connect is recruiting for many Brand Ambassadors to support our clients in industries including retail, consumer products, and financial services” said Mary Naylor, CEO of VIPdesk. “We hope that everyone interested in working as a Brand Ambassador attends this session in order to better educate themselves prior to starting the application process.”

Space is limited — Register online today at http://vipdesk.wufoo.com/forms/vipdesk-connect-brand-ambassador-info-session/. For more information, email OpenHouse (at) vipdesk.com.

About VIPdesk and VIPdesk Connect:

VIPdesk and its wholly-owned subsidiary VIPdesk Connect specialize in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.

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Telax Hosted Call Center delivers advanced hosted call center solutions with more functionality than traditional hardware at a fraction of the cost.

Alexandria, Va — September 23, 2009

The Telework Coalition (TelCoa) and VIPdesk will co-present a Webinar titled “Implementation of a Virtual Customer Care Program: How to Guarantee Success” on Wednesday September 30, 2009 at 2:00 p.m. ET. This free, live Webinar will discuss the growth of virtual customer care and its ability to help organizations improve customer interactions while reducing overhead and increasing employee retention rates.

Presenters Jack Heacock, Senior Vice President and Co-Founder of the Telework Coalition and Sally Hurley, President of VIPdesk will review steps to guarantee success when implementing a virtual call center, including the following:

Virtual customer care: in-house or outsource?
Hiring, training, retaining, coaching and supervising a virtual workforce
Workforce management
Industries best suited for virtual customer care
Best practices and case studies
And more!

All attendees will receive a copy of TelCoa’s “Top 10 Reasons for Virtual Work.”

Space in this Webinar is limited to the first 100 registrants. Registration information is available online at http://vipdesk.wufoo.com/forms/implementation-of-vcc-how-to-guarantee-success/. For more information, call 703-837-3507.

About the Telework Coalition

Based in Washington, D.C., The Telework Coalition, (TelCoa), (http://www.TelCoa.org) is a not-for-profit organization that brings together a diverse array of organizations and individuals with the common interest of promoting awareness and adoption of existing and emerging telework and telecommuting applications. TelCoa’s mission is to “Enable and Support the Advancement of Virtual, Mobile, and Distributed Work through Research, Education, Technology, and Legislation”.

About VIPdesk

VIPdesk specializes in delivering virtual contact center solutions to premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.

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VoIP Contact Center: Why Shrinkage is Your Worst Nightmare

Whether you run an on-premise or virtual contact center, you know that shrinkage is your worst nightmare. This time that your agents spend doing anything other than interacting with customers is a drain on your overall budget. The biggest challenge for you is that some of the activities they are completing are necessary to the overall job. If yours is a VoIP contact center, you likely made that change to streamline your costs and keep everything running on the same platform. Why not leverage those same capabilities to ensure you can minimize shrinkage and use your agents to their full potential?

Knowlagent recently completed its own survey on shrinkage in the overall call center industry and published its findings in the Contact Center Shrinkage Survey. In their examination of the VoIP contact center industry, Knowlagent discovered that shrinkage can actually take up a considerable amount of an agent’s workday if it is not properly managed within the overall environment. What does it mean to your VoIP contact center budget if your agents lose 30 percent of their time to shrinkage?

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Perhaps the most frustrating thing for your VoIP contact center managers is the reality that primary losses are outside of their control. In fact, the survey determined that 54 percent of all shrinkage has to do with activities such as lunch, tardiness, absenteeism, etc. While it is true your managers can offer incentives to try and combat shrinkage in these areas, some amounts you cannot avoid. The good news is, there are manageable activities that are also contributing to loss, including training, project work, social learning, etc. While these losses contribute to 46 percent of shrinkage and 12 percent of an agent’s day, they can still be controlled and minimized, while ensuring the VoIP contact center receives the most benefit.

There are some levels of shrinkage that will exist no matter what methods you put in place to avoid it altogether. The best method is to try to implement tools that allow you to minimize shrinkage, while focusing on optimizing the performance of the center. The good news for those of you running a VoIP contact center, the lowest percentage of time in shrinkage is reported in this area simply because the methods put in place are designed to optimize time usage. The industry in which you operate can contribute to your shrinkage numbers somewhat, as regulations and compliance can dictate the processes you put in place. With careful planning of the VoIP contact center, however, you can minimize the overall impact.

The reality is that shrinkage does not have to be your worst nightmare in the VoIP contact center environment. Look to key providers in this space to learn best practices and benchmarks to determine the best strategies to put in place to maximize the amount of time your agents spend interacting with customers. Look to automated platforms that capture information and CRM systems that ensure all information on each customer is available across the enterprise. This will minimize the amount of time the agent has to spend cleaning up an account, allowing them to immediately go to the next call. You will not only reduce shrinkage, but also deliver a better experience for your customers.

For more call center articles, visit: insidecallcenter.com

Working Solutions mentioned in this GMA segment. www.workingsolutions.com

Working Solutions featured in a work-from-home story on News 12 The Bronx. www.workingsolutions.com
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Working Solutions featured on WCCO news segment about working from home. www.workingsolutions.com
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MPG is a Super Virtual Services Corporation providing a work-at-home business opportunity to fit the needs of your lifestyle, while ensuring that your success is our #1 priority.
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