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Redefining How the Call Center Industry Operates
Redefining How the Call Center Industry Operates
Redefining How the Call Center Industry Operates
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Home Page > Computers > Information Technology > Redefining How the Call Center Industry Operates
Redefining How the Call Center Industry Operates
Posted: Feb 01, 2008 |Comments: 0
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Redefining How the Call Center Industry Operates
By: Remy
About the Author
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
(ArticlesBase SC #321601)
Article Source: http://www.articlesbase.com/ – Redefining How the Call Center Industry Operates
First of all, what is a call center? The use of call centers is related to the practice of outsourcing, in that an organization (like a corporation) will outsource some functions or services to a call center either because it is cheaper to do that, or because a call center is more efficient at handling the job for the client organization. A call center (like its name implies) can either accept an incoming (or inbound) call or make an outgoing (or outbound) call. An inbound call is one where the client organization designates a telephone number or series of numbers for members of the public to call when they want to make inquiries or complaints – hence it is inbound because the calls are coming in. On the other hand, an outbound all is one where the call center staff are required to call up prospects and offer certain products or services to the prospect. Sometimes, the call center does this regularly and keeps calling up the same prospect to offer different products and services to that person while at other times the call center will call up the prospect for promotional offers only.
Promero can be said to be helping call centers become better at their work by providing different software applications which are applicable for use in the call center industry. Promero is presently part of the Oracle Partner Network as a Certified Partner. And Promero is now offering call centers a virtual call center solution called the Oracle Contact Center Anywhere.
Oracle Contact Center Anywhere is said to be a total call center solution because a call center of any size can use the Oracle Contact Anywhere product even when agents are in various locations throughout the world. Agents get to communicate more effectively with their customers due to the various functions of this call centre software (which make the product a unified call center solution for both inbound and outbound call purposes.)
If you have been doing research about the Oracle Contact Center Anywhere, you may have realized that it has the so-called Predictive Dialer Call Center Solution built into it. What this function does is help call center supervisors and managers transfer agents who are not busy on the inbound call tasks to pursue outbound calls as well, in the most efficient way possible. Productivity is said to go up when a Predictive Dialer Call Center Solution is employed because agents spend more time talking to customers. In addition, the Predictive Dialer solution permits call center executives to examine how many of actual calls are turned into successful sales for the call center through the Predictive Detailed Report.
Like any business, a call center has to prove it can provide additional value to the operations of a client – or else it will go out of business. The Oracle Contact Center Anywhere might be the call center solution that your call center needs to become more effective in the demanding call center business.
Retrieved from “http://www.articlesbase.com/information-technology-articles/redefining-how-the-call-center-industry-operates-321601.html”
(ArticlesBase SC #321601)
Remy –
About the Author:
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
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Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
F9 Group, Inc. provides marketing solutions and technology that immediately increase return on investment. Explore our products and then call us or download our free marketing plan to get detailed product information and pricing. F9 Group, Inc. is your marketing, call center, store locator, voice broadcast, live google map, business dashboard, transcription, toll free number, predictive dialer, television, direct mail, search engine marketing, custom software, marketing analytics, marketing reports, airtime buying, name and address capture, targus, experts. Our Marketing System may be just what you have been looking for.
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Inbound Call Center SoftWare
Inbound Call Center SoftWare
Inbound Call Center SoftWare
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Home Page > Technology > Cell Phones > Inbound Call Center SoftWare
Inbound Call Center SoftWare
Posted: Jun 18, 2009 |Comments: 0
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Inbound Call Center SoftWare
By: suman dey
About the Author
For More Details Visit :: http://www.freedomtelework.com/
22158 Appleton Drive, Boca Raton, Florida 33428 , USA
Phone :: (646) 649-3811
(866) 529-7620
(ArticlesBase SC #978836)
Article Source: http://www.articlesbase.com/ – Inbound Call Center SoftWare
Due to the current economic situation, Virtual Call Centers have become in tremendous demand. Virtual Call Centers are great “recession busters” mainly because they help companies save extensive amounts of money and also help employees by allowing them to work at home. But recently, Freedom TeleWork has further advanced a specific detail in Virtual Call Centers. They have simply put together a new online community of TeleWorkers, an exclusive term for Virtual Call Center agents.
The way it works is by having these TeleWorkers sign up with Freedom TeleWork. They then go through extensive and meticulous testing and training. The goal of these tests and training is to ensure total quality assurance to the employers that hire out these TeleWorkers. After all the tests and training, the Virtual Call Center agents are now ready to work. Because this community of TeleWorkers is so personalized and customized, the employers now have a large selection of Virtual Call Center agents they can choose from. The preferences range tremendously in all categories. The employers can choose preferences that are more important to them, such as fluency, experience, time availability, competency, and other preferences. Obviously, all these preferences affect price, which in itself is also a unique preference. For example, if a certain company doesn’t need the most fluent or intelligent TeleWorker for a very basic campaign, they can hire a Virtual Call Center agent for very little, possibly even as low as 1 or 2 dollars an hour.
The TeleWorkers then work with their employers through a Hosted Call Center or a Virtual Call Center. They work with all the unique features that come with a Hosted Contact Center, such as Predictive Dialing, IVR (Interactive Voice Response), Voice Broadcasting and all the Hosted Call Center Supervisory tools. A Predictive Dialer helps TeleWorkers organize and save time by “predicting” the next call. Basically, the Predictive Dialer sorts out and filters the “bad” numbers and also moves the busy or unanswered calls to the bottom of the list to be called at a later time. The Predictive Dialer starts the next call at the end of the agent’s current call, consequently reducing any “wait” time for the TeleWorker. Predictive Dialing saves Virtual Call Center agents a lot of time. Interestingly enough, according to a 2002 survey, Virtual Call Center agents use almost 50 minutes of every hour working, as opposed to a regular agent not using a Predictive Dialer using only 20 minutes of every hour working. Predictive Dialing works extremely well with Voice Broadcasting and IVR for optimal results.
Besides for the huge benefits that companies receive from Virtual Call Center agents and Hosted Call Centers, the TeleWorkers themselves gain much benefit as well. The Virtual Call Center agents have a major advantage in that they can work from home. This reduces many hassles such as preparing for work, waking up early to travel to work, traveling to work and getting in stuck in traffic, as well as not having to pay for gas. TeleWorkers can also possibly work when they’re sick since they work from home. Besides for all these advantages that TeleWorkers have, the pay they receive is just as good or if not, even better than that of traditional call center agents.
Retrieved from “http://www.articlesbase.com/cell-phones-articles/inbound-call-center-software-978836.html”
(ArticlesBase SC #978836)
suman dey –
About the Author:
For More Details Visit :: http://www.freedomtelework.com/
22158 Appleton Drive, Boca Raton, Florida 33428 , USA
Phone :: (646) 649-3811
(866) 529-7620
]]>
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Source: http://www.articlesbase.com/cell-phones-articles/inbound-call-center-software-978836.html
Article Tags:
inbound call center software, outbound call center software, predictive dialer system
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For More Details Visit :: http://www.freedomtelework.com/
22158 Appleton Drive, Boca Raton, Florida 33428 , USA
Phone :: (646) 649-3811
(866) 529-7620
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Home Page > Business > Customer Service > Inbound Call Center SoftWare
Inbound Call Center SoftWare
Posted: Jul 08, 2009 |Comments: 0
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Inbound Call Center SoftWare
By: srijan dey
About the Author
For More Details Visit :: http://www.freedomtelework.com/
22158 Appleton Drive, Boca Raton, Florida 33428 , USA
Phone :: (646) 649-3811
(866) 529-7620
Email :: sales@freedomtelework.com
(ArticlesBase SC #1021738)
Article Source: http://www.articlesbase.com/ – Inbound Call Center SoftWare
Due to the current economic situation, Virtual Call Centers have become in tremendous demand. Virtual Call Centers are great “recession busters” mainly because they help companies save extensive amounts of money and also help employees by allowing them to work at home. But recently, Freedom TeleWork has further advanced a specific detail in Virtual Call Centers. They have simply put together a new online community of TeleWorkers, an exclusive term for Virtual Call Center agents.
The way it works is by having these TeleWorkers sign up with Freedom TeleWork. They then go through extensive and meticulous testing and training. The goal of these tests and training is to ensure total quality assurance to the employers that hire out these TeleWorkers. After all the tests and training, the Virtual Call Center agents are now ready to work. Because this community of TeleWorkers is so personalized and customized, the employers now have a large selection of Virtual Call Center agents they can choose from. The preferences range tremendously in all categories. The employers can choose preferences that are more important to them, such as fluency, experience, time availability, competency, and other preferences. Obviously, all these preferences affect price, which in itself is also a unique preference. For example, if a certain company doesn’t need the most fluent or intelligent TeleWorker for a very basic campaign, they can hire a Virtual Call Center agent for very little, possibly even as low as 1 or 2 dollars an hour.
The TeleWorkers then work with their employers through a Hosted Call Center or a Virtual Call Center. They work with all the unique features that come with a Hosted Contact Center, such as Predictive Dialing, IVR (Interactive Voice Response), Voice Broadcasting and all the Hosted Call Center Supervisory tools. A Predictive Dialer helps TeleWorkers organize and save time by “predicting” the next call. Basically, the Predictive Dialer sorts out and filters the “bad” numbers and also moves the busy or unanswered calls to the bottom of the list to be called at a later time. The Predictive Dialer starts the next call at the end of the agent’s current call, consequently reducing any “wait” time for the TeleWorker. Predictive Dialing saves Virtual Call Center agents a lot of time. Interestingly enough, according to a 2002 survey, Virtual Call Center agents use almost 50 minutes of every hour working, as opposed to a regular agent not using a Predictive Dialer using only 20 minutes of every hour working. Predictive Dialing works extremely well with Voice Broadcasting and IVR for optimal results.
Besides for the huge benefits that companies receive from Virtual Call Center agents and Hosted Call Centers, the TeleWorkers themselves gain much benefit as well. The Virtual Call Center agents have a major advantage in that they can work from home. This reduces many hassles such as preparing for work, waking up early to travel to work, traveling to work and getting in stuck in traffic, as well as not having to pay for gas. TeleWorkers can also possibly work when they’re sick since they work from home. Besides for all these advantages that TeleWorkers have, the pay they receive is just as good or if not, even better than that of traditional call center agents.
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For More Details Visit :: http://www.freedomtelework.com/
22158 Appleton Drive, Boca Raton, Florida 33428 , USA
Phone :: (646) 649-3811
(866) 529-7620
Email :: sales@freedomtelework.com
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No commentsGaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
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Home Page > Technology > VoIP > Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
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Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
By: Gaytes
About the Author
Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.
(ArticlesBase SC #1172256)
Article Source: http://www.articlesbase.com/ – Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution : Call Accounting Software
Gaytes Information Systems Private Ltd. is a leading provider of technology products and services for business, education, healthcare ,and Government. Established in 1997, GAYTES has been helping our customers achieve their goals by providing them with the technology, advice, services and support they need – when they need them. We strive to provide the right balance between quality and cost in order to deliver the best value in our industry.
We have more than 12 years of experience providing CTI Solutions to our clients globally. We provide wide range of products with required customizations.As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.
Our Products Information :
Call Accounting Software
Today, in most businesses, telecom data services are not monitored and controlled – and it’s eating into the bottom line. Call Accounting software generates reports of all call; incoming or outgoing, to the attached PC in a proper format.
Gaytes Information Systems Private Ltd Providing Call Accounting Software Such As :
· Z.Link Lite 11.0
· Z.Link Gold 11.0
· Z. Link Gold Centralized
· Z.Link Gold IP based
Call Center Solution
The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The Z CCS System can be integrated within the existing communications infrastructure.
Gaytes Information Systems Private Ltd Call Center Solution Such As :
· Out bound : The Z.PDS GOLD 6.6 – Call Center software which ensures better productivity and efficiency from your outbound call center The GAYTES auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600).
· Inbound : An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business.
· Blended : This software solution is blend of both Inbound and outbound call center solution.
· Server Based : Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer solutions using this new concept product.
Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed.
Dialers such as :
Auto Dialer are leaders in complete call center software solutions and offer the most versatile and result-geared automated dialing. Progressive Dialer refinement of the above will have the additional capability to detect the call progress, automatically. Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact’ is established.
Voice & Unified messaging
Voice & Unified messaging solution is the concept of bringing together all messaging media such as voice messaging, email, and facsimile into a combined communications experience.
Fax Server allow inbound and outbound fax calls, allow of the members of the organization to send and receive faxes at their personal workstations. Voice Mail Solution is a centralized recording facility that records voice messages when you are unable to take a call. IVRS (Interactive Voice Response System ) is an automated telephony system which responds by way of pre-recorded voice messages. Information and services can be achieved through any touch-tone telephone.
CTI Applications
CTI (Computer telephony integration), also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.
Operator Console : The GAYTES phone systems software-based operator console interface has been designed to simplify common tasks of an operator attendant. Screen Pop-up
Gaytes design and development team can create any screen pop-up applications which can work with any TAPI compliant switches Soft Phones are software based telephones where user can make a call, maintains individual call list and use it to dial a call on single click of a mouse. MMC ‘Meet Me Conference’ software provides you a bridge of teleconferencing between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice conference is bejeweled with voice-prompts to create live conference atmosphere.
Voice Loggers
Voice Logger can be used at its best to monitor and control the business. Voice Logger is a software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for analysis and many other purposes.
Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be implemented without disturbing the existing infrastructure.
SMS Solutions
SMS Solutions computer based system, wherein individualized or bulk messages can be sent and receive immediately on mobile devices.
GSM Router
Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled GSM based-messaging solution, provides the industry’s highest level of capacity, reliability, scalability and flexibility. Web based using gateway
Gaytes launch of customized web based SMS gateway solutions for organizations in the region. Organizations that need to communicate via SMS to their clients and prospects can directly send personalized SMS messages from their web site.
Hotel Management Software
Hotel management software is a versatile solution for all kinds of hospitality industries. With intelligent engineering customized software provide efficient and simplified working solutions.
Availability of the Z.LINK Hotel Lite Software :
• Z.LINK Hotel Lite – Standard
• Z.LINK Hotel Lite – Client/server
• Z.LINK Hotel Lite – With COS( ext. lock/unlock)
• Z.LINK Hotel Lite – Web based
• Z.LINK Hotel Lite – PMSI Module
Attendance Management
Gaytes Attendance Management solution would be one which is able to automate the tabulations of staff time clocking, calculate working hours and interface with payroll, requiring minimal human resources to achieve this objective.
Card Based
Gaytes card based attendance system is popular nowadays at most organizations. Their main aim is to determine that attendance and hours spend by each employee at work. Finger print
Gaytes Finger print Attendance System is based on biometric technology and generates reports that provide better management and information on employee time tracking.
CRM Applications
CRM, Customer Relationship Management is a business strategy that enables organizations to get closer with their customers, to better serve their needs
Complaint management System
Complaint Management System is a solutions-product designed for use for various organizations mid-size to large-sized organizations, whose customer base and service and complaint handling plays an important role of their business process. Disaster Management System
DMS :: Disaster Management System was designed for many such locations, where immediate and instant information can be sent out by just a click of a button.
Outsourcing Services
Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.
Business Process Outsourcing
As a BPO company, we provide systematic and benchmarking process involved in strategic development of business. Knowledge Process Outsourcing
Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based skills with cost effective domain practices.
(ArticlesBase SC #1172256)
Gaytes –
About the Author:
Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.
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call accounting, operator console, voicemail, voip, call center solutions, crm, blended, unified communication, dialer, predictive dialer, conference software, voice loggers, fax servers, sms solutions, screen pop up, cti, ivr, epabx, telecommunication
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Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution
Gaytes Information Systems Private Ltd., a company that provides adaptable state of the art technology that fulfills all customers’ requirement in real time. Over 14 years of experience with comprehensive communication package designed to meet extensive telecom solutions allowing easy scalability with unbeatable price performance.
By:
Gaytesl
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Sep 16, 2009
Gaytes Information Systems Private Ltd., a company that provides adaptable state of the art technology that fulfills all customers’ requirement in real time. Over 14 years of experience with comprehensive communication package designed to meet extensive telecom solutions allowing easy scalability with unbeatable price performance.
GAYTES expertise in providing the complete range of telecom products starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions.
By:
Gaytesl
Technology>
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Aug 28, 2009
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Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.
A Call Center Is The New Touch Point With Customers
A Call Center Is The New Touch Point With Customers
A Call Center Is The New Touch Point With Customers
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Home Page > Business > A Call Center Is The New Touch Point With Customers
A Call Center Is The New Touch Point With Customers
Posted: Aug 02, 2006 |Comments: 0
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A Call Center Is The New Touch Point With Customers
By: Abigail Franks
About the Author
Abigail Franks writes on a variety of subjects which include family, travel, and Home. For more information on predictive dialers and call centers visit the site at http://www.predictive-dialer.rsaweb.org
(ArticlesBase SC #45576)
Article Source: http://www.articlesbase.com/ – A Call Center Is The New Touch Point With Customers
Contact centers, commonly known as call centers have become the touch point for customers and business. These contact centers have grown from simple telephone sales to full customer service organizations. From billing issues and quote requests to full sales teams, the call center has delivered on the promise of lower overall costs to many businesses.
Call Centers, from a practical standpoint are actually a technology center that can be used for many things. These include:
Direct telephone answering. Customers call into the center with specific issues or problems.
Support Calls. Any technological product that needs technical support are now using call centers.
Outbound Calling: Calls to existing customers can be placed throughout the world from a centralized contact center.
Outbound Pre-Sales: Prospect calling to develop potential sales opportunities
Quotes: Customers can call in for rate quotes on products
Sales: Handling sales generated from a direct mailing, television or other advertising program
Email: Many call centers now offer direct email processing. Customers can email for specific problems or questions and have them answered usually within 24 hours.
IVR: Interactive Voice Response. Customer interaction with a computer system to obtain information or route the call to the correct department.
The opportunities for a business to benefit from a call center operation are only limited by their imagination. Contact centers are constantly being upgraded with the latest in technology. A good example is the recent growth in the use of voice over Internet protocol or VOIP. This is telephone service over the web.
One of the biggest technological features of many call centers is the predictive dialer. The technology behind a dialer is used for outbound calls like cold calling or pre-sales offerings. Instead of having individual employee-agents dialing numbers, the predictive dialer can manage the number of calls being made at any given point in time and adjust based on the number of available people to accept the call.
This tool is a call management system that is based on logic rules to deliver maximum efficiency.
A Predictive Dialer Can:
Can make and manage hundreds of calls at a time.
Has the ability to monitor the number of agents available to take a call
Can detect call status and route the call based on that status. Busy signals get called again, bad numbers are flagged or removed, a live person is auto routed to an agent, etc.
Auto adjusts the number of calls being dialed based on when an agent is expected to be free to accept the call. The predictive dialer is programmed with basic rules that determine the number of calls being made at any one time. The idea is to have everyone on the phone all the time but also have the process appear seamless to any potential customer. More agents available = more calls. Fewer agents available = less calls.
To much time between calls and the call center cost per call go up, increasing the operating expenses. To little time and the potential customer is held up and is likely to end the call without hearing the offer. Many of the newer predictive dialers actually can learn and adjust the original rules based on how the specific call center is operating. Overall, the call center has made customer support and customer relationship management easier, cheaper and faster.
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(ArticlesBase SC #45576)
Abigail Franks –
About the Author:
Abigail Franks writes on a variety of subjects which include family, travel, and Home. For more information on predictive dialers and call centers visit the site at http://www.predictive-dialer.rsaweb.org
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How to create a call list for your autodialer or predictive dialer using Voicent software.
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Home Page > Technology > Communication > Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution
Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution
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Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution
By: Gaytes
About the Author
Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.
(ArticlesBase SC #1237846)
Article Source: http://www.articlesbase.com/ – Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution
Gaytes Information Systems Private Ltd. is a leading provider of technology products and services for business, education, healthcare ,and Government. Established in 1997, GAYTES has been helping our customers achieve their goals by providing them with the technology, advice, services and support they need – when they need them. We strive to provide the right balance between quality and cost in order to deliver the best value in our industry.
Our Products Information :
Call Accounting Software
Today, in most businesses, telecom data services are not monitored and controlled – and it’s eating into the bottom line. Call Accounting software generates reports of all call; incoming or outgoing, to the attached PC in a proper format.
Gaytes Information Systems Private Ltd Providing Call Accounting Software Such As :
· Z.Link Lite 11.0
· Z.Link Gold 11.0
· Z. Link Gold Centralized
· Z.Link Gold IP based
Call Center Solution
The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The Z CCS System can be integrated within the existing communications infrastructure.
Gaytes Information Systems Private Ltd Call Center Solution Such As :
· Out bound : The Z.PDS GOLD 6.6 – Call Center software which ensures better productivity and efficiency from your outbound call center The GAYTES auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600).
· Inbound : An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business.
· Blended : This software solution is blend of both Inbound and outbound call center solution.
· Server Based : Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer solutions using this new concept product.
Dialers
Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed.
Dialers such as :
· Auto Dialer are leaders in complete call center software solutions and offer the most versatile and result-geared automated dialing.
· Progressive Dialer refinement of the above will have the additional capability to detect the call progress, automatically.
Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact’ is established.
Voice & Unified messaging
Voice & Unified messaging solution is the concept of bringing together all messaging media such as voice messaging, email, and facsimile into a combined communications experience.
Fax Server allow inbound and outbound fax calls, allow of the members of the organization to send and receive faxes at their personal workstations. Voice Mail Solution is a centralized recording facility that records voice messages when you are unable to take a call. IVRS (Interactive Voice Response System ) is an automated telephony system which responds by way of pre-recorded voice messages. Information and services can be achieved through any touch-tone telephone.
CTI Applications
CTI (Computer telephony integration), also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.
Operator Console : The GAYTES phone systems software-based operator console interface has been designed to simplify common tasks of an operator attendant. Screen Pop-up
Gaytes design and development team can create any screen pop-up applications which can work with any TAPI compliant switches Soft Phones are software based telephones where user can make a call, maintains individual call list and use it to dial a call on single click of a mouse. MMC ‘Meet Me Conference’ software provides you a bridge of teleconferencing between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice conference is bejeweled with voice-prompts to create live conference atmosphere.
Voice Loggers
Voice Logger can be used at its best to monitor and control the business. Voice Logger is a software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for analysis and many other purposes.
Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be implemented without disturbing the existing infrastructure.
SMS Solutions
SMS Solutions computer based system, wherein individualized or bulk messages can be sent and receive immediately on mobile devices.
GSM Router
Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled GSM based-messaging solution, provides the industry’s highest level of capacity, reliability, scalability and flexibility. Web based using gateway
Gaytes launch of customized web based SMS gateway solutions for organizations in the region. Organizations that need to communicate via SMS to their clients and prospects can directly send personalized SMS messages from their web site.
Hotel Management Software
Hotel management software is a versatile solution for all kinds of hospitality industries. With intelligent engineering customized software provide efficient and simplified working solutions.
Availability of the Z.LINK Hotel Lite Software :
• Z.LINK Hotel Lite – Standard
• Z.LINK Hotel Lite – Client/server
• Z.LINK Hotel Lite – With COS( ext. lock/unlock)
• Z.LINK Hotel Lite – Web based
• Z.LINK Hotel Lite – PMSI Module
Attendance Management
Gaytes Attendance Management solution would be one which is able to automate the tabulations of staff time clocking, calculate working hours and interface with payroll, requiring minimal human resources to achieve this objective.
Card Based
Gaytes card based attendance system is popular nowadays at most organizations. Their main aim is to determine that attendance and hours spend by each employee at work. Finger print
Gaytes Finger print Attendance System is based on biometric technology and generates reports that provide better management and information on employee time tracking.
CRM Applications
CRM, Customer Relationship Management is a business strategy that enables organizations to get closer with their customers, to better serve their needs
Complaint management System
Complaint Management System is a solutions-product designed for use for various organizations mid-size to large-sized organizations, whose customer base and service and complaint handling plays an important role of their business process. Disaster Management System
DMS :: Disaster Management System was designed for many such locations, where immediate and instant information can be sent out by just a click of a button.
Outsourcing Services
Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.
Business Process Outsourcing
As a BPO company, we provide systematic and benchmarking process involved in strategic development of business. Knowledge Process Outsourcing
Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based skills with cost effective domain practices.
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Gaytes –
About the Author:
Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.
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Gaytes Information Systems Private Ltd providing :: CTI Solutions : Call Center Solution
Gaytes Information Systems Private Ltd., a company that provides adaptable state of the art technology that fulfills all customers’ requirement in real time. Over 14 years of experience with comprehensive communication package designed to meet extensive telecom solutions allowing easy scalability with unbeatable price performance.
By:
Gaytesl
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Sep 16, 2009
Gaytes Information Systems Private Ltd., a company that provides adaptable state of the art technology that fulfills all customers’ requirement in real time. Over 14 years of experience with comprehensive communication package designed to meet extensive telecom solutions allowing easy scalability with unbeatable price performance.
GAYTES expertise in providing the complete range of telecom products starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions.
By:
Gaytesl
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Gaytes Information Systems Private Ltd is providing telecom products, range starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo and other CTI Solutions.
Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
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Home Page > Technology > Communication > Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
Posted: Sep 23, 2010 |Comments: 0
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Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
About the Author
To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and application of my broad skills and expertise in delivering the right results consistently.
A dynamic professional with over 6.6 years of rich extensive experience in client servicing, sales and Team Management in IT & Telecom(Value Added Services) industry.
(ArticlesBase SC #3324833)
Article Source: http://www.articlesbase.com/ – Call Center and Enterprise Software Solution Provider-Predictive Dialer, ACD, IVR, SMS, CTI, IP PBX, Voice Recording, VAS and e Applications
It is my pleasure to introduce eHorizons, a company which offers Total Telecom Contact Center Management solutions and also offers total Information Technology solutions for diverse business environments.
eHorizons (Galaxy) is a leading provider of IP Contact Center and Enterprise Communication Applications, build innovative and powerful software technology to offer enhanced customer experience and higher operational efficiency and control to the enterprises keeping the total cost of ownership of technology minimal.
Throughout our 6 years history, CUBE has built success by searching out the best new technologies available and delivering them to a wide range of businesses, government agencies and non-profit organizations.
We have the highest regard for our Customer’s satisfaction (By after sales support) and to achieve this we have a team of engineers dedicated for our valued customers for their day to day support. We have geared up ourselves with following aspects, which automatically rate our service standards at the top across the country.
eHorizons (Galaxy) is a premier telecommunications and electronic commerce consulting firm. We provide particular expertise around business redesign and multichannel integration for the telecommunications and other sectors. We offer Software, telecommunications expertise to our clients in India and overseas. eHorizons (Galaxy) provides a wide range of services to business houses – both large and small industries, trading houses and public sector undertakings. We help organizations take advantage of new communication technology.
Products/Services
Call Center Solution Suites
Galaxy Predictive/ Progressive/ Preview and Manual DIALER-Inbound, Outbound & Blended (for both Domestic and International)
Voice Logger
ACD and IVR System
CRM
IP PBX- ehs office UCS-Single location or multiple locations
SMS Application- Pull & Push
Existing Application integration with SMS
Custom SMS Application
SMS & Voice Blasting
CRM/WEB/SMS/CHAT/email/Database Integration Solutions
Application Development
E-commerce Solutions
Enterprise solutions
Consulting Services on Asterisk
Our Other services include – ERP,Business consulting, Application Development, e-commerce, Software re-engineering and Enterprise solutions for Travel/Properties company
We believe that working with partners, offers an opportunity to increase the value offered to customers, creating a win-win environment for the both of them.
For any queries regarding the same please feel free to contact me to the details mentioned below.
Please contact us if you have any suggestions/ Ideas or you want customized Services.
(ArticlesBase SC #3324833)
Abhijit Singh EHS –
About the Author:
To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and application of my broad skills and expertise in delivering the right results consistently.
A dynamic professional with over 6.6 years of rich extensive experience in client servicing, sales and Team Management in IT & Telecom(Value Added Services) industry.
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How to Distribute applications using Symantec’s Endpoint Virtualization
Symantec Endpoint Virtualization Suite
Symantec Corp.
The suite covers three separate products that have been acquired over the years by Symantec for applications delivery via streaming or virtual layers and a connection broker technology that allows enterprises to manage the way their applications are packaged and delivered to users’ desktops.
Price: 0 (concurrent license), 0 (per node) for entire suite (04:46)
Apple iPad Dominates the Enterprise 2.0 Expo Floor 06/18/2010
Several companies exhibiting used the iPad in different ways. Some enticed show goers to hand over their business card information for a chance to win one of the tablets. (02:20)
How Social Web Platforms Are Replacing Email
At the Enterprise 2.0 conference in San Francisco, Clara Shih, CEO of Hearsay Labs and author of “The Facebook Era,” explains how social web platforms, such as Twitter and Facebook, are impacting businesses. She says email is slowly being replaced by social networking applications, a shift driven by young people. (04:00)
How to use Secure Firewall to protect your network
As enterprises depend more on Internet-based applications, it becomes harder to defend your network against blended exploits and attacks that target your specific applications. You need something like this product which is more than a standard firewall that typically relies on intrusion prevention and signature based defenses. Secure Firewall is a network and application security device with numerous protective features built-in that are especially useful for protecting your critical applicatio (06:04)
How to Encrypt emails using Voltage Security Network
Learn how to use VSN, a plug-in for Outlook/Outlook Express that makes for sending and receiving encrypted emails literally a snap. There is a Web portal for users outside the enterprise, and a secure file transfer application add-on to Windows Explorer as well.
http://voltage.com/products/vsn.htm
(05:32)
The Features of Samsung LN46C630 Online
This time, you don’t have to connect each of your devices separately anymore. Basically, this product allows multiple connections.
By:
Jessie Moorel
Technology>
Communicationl
Nov 11, 2010
The Indian Telecom is at cross roads. While there is a great opportunity with huge customer acquisitions, 3G and BWA launch, the industry is besieged with issues like competition, low margins, declining revenue, high borrowing and interest etc.
By:
VS Monil
Technology>
Communicationl
Nov 11, 2010
Improve Efficiency and Reduce Cost with Proper IT Infrastructure Management
Any organization without an efficient IT infrastructure management is like a clogged information artery. IT infrastructure management plays an important role for effectively managing IT resources.
By:
Nit Infrastructurel
Technology>
Communicationl
Nov 11, 2010
Cordless phones Freedom from wires
Cordless phones are gaining momentum and as a result they are becoming favorites of many.
By:
Raina Kelseyl
Technology>
Communicationl
Nov 11, 2010
Mobile Upgrades rising the level to pinnacle
Mobile Upgrades is one of the best facility which you can avail with the Contract deal in which you can have the best offers and plans
By:
Raina Kelseyl
Technology>
Communicationl
Nov 11, 2010
Recycle Mobiles save environment by complying your duty
There are some practices of daily life which can pollute environment as well as can help keep environment clean and clear. If you want keep atmosphere clean then go for mobile phone recycling.
By:
Tomy Nasteyl
Technology>
Communicationl
Nov 11, 2010
World Smart Card Market worth US.6 Billion By 2015
The total global smart card market is expected to be worth US.6 billion by 2015, out of which the Telecommunication sector will account for nearly 53.8% of the total revenues. The global market is expected to record a CAGR of 7.3% from 2009 to 2014.
By:
ReportsandReportsl
Technology>
Communicationl
Nov 11, 2010
Translation Services Excellent Way to Make Money Online
Are you fluent in two or more languages? Then setting up an online translation business may be appropriate for you. Many people are not fluent in multiple languages, so they have no choice but to outsource their translation activities to an outside firm.
By:
Francis Davidl
Technology>
Communicationl
Nov 11, 2010
eHorizons (Galaxy) is a leading provider of IP Contact Center and Enterprise Communication Applications, build innovative and powerful software technology to offer enhanced customer experience and higher operational efficiency and control to the enterprises keeping the total cost of ownership of technology minimal.
By:
Abhijit Singh EHSl
Technology>
Communicationl
Sep 23, 2010
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To work in a stimulating and challenging work milieu that would facilitate the maximum utilization and application of my broad skills and expertise in delivering the right results consistently.
A dynamic professional with over 6.6 years of rich extensive experience in client servicing, sales and Team Management in IT & Telecom(Value Added Services) industry.
How to Add a Campaign to your AUGUTECH Dialer Part 1
This video explains how to add or modify a campaign on your AUGUTECH Predictive Dialer. This video is part 1 of 2 so please view both videos before proceeding with this task. For more info, please visiti www.augutech.com
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