Predictive Dialer | Compare Call Center Software

Predictive Dialing is a call center tool used to generate higher margin talk time for teleworkers. The predictive dialer works by using a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available. This article was prepared to educate the differences and postivies and negatives.

Traditional predictive dialers use auto dialing with voice messaging, with teleworkers who are prepared to handle calls initiated by the dialer. Answering machines, busy signals, and no answer calls are processed in a manner similar to that of a new-age hosed predictive dialing system. However, when a ‘live’ answer is detected, the dialer plays an introductory recorded message, giving the call recipient the option to talk with an agent to complete the transaction. This message is a consistent greeting that identifies the caller, the nature of the call, and the option to speak with an agent. This process requires a more sophisticated predictive algorithm to ensure that a phone agent is available when the call recipient asks to speak with an agent. Analyzing the pros and cons of the traditional predictive method and then further delving into the hosted variety of predictive dialing you can see which method is right for you.

Pros of Traditional Predictive Dialing:

. Call lists are pre-qualified without the introductory need for an agent

. Fewer agents are required to handle far more calls

. Agents are only speaking with interested callers

. Call list processing is far less expensive

Cons of Traditional method:

. Overall list performance may be less due to call recipient resistance to recorded messages

. Certain U.S. states do not allow recorded messaging (unless prior business relationship has been established). This may limit the use of this technique to only certain types of business or consumer campaigns in certain geographical areas.

Hosted predictive dialers

Hosted predictive dialers (aka Virtual Predictive Dialers, Web-Enabled Predictive Dialers, VoIP Predictive Dialers) use the Software as a Service (SaaS) model to provide organizations and individuals with a predictive dialer capability. Typically, the only requirement for a firm to use a hosted predictive dialer system is a computer with an Internet connection and a telephone line for each agent.

Pros:

. No required investments in computer or telephone hardware

. No required investments in software or licenses

. Administration and support are handled by the service provider

. Links into the system are remote, enabling agents and supervisors to connect from any location

Cons:

– Service is dependent on an Internet connection; when the Internet goes down, so does the service.

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Jennifer Hanna Gross –
About the Author:

Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.

By Jennifer Gross

Freedom TeleWork
www.freedomtelework.com

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Is Skype Ready For Business?

December 15th, 2010 | Category: Predictive Dialer

Is Skype Ready For Business?

Is Skype Ready For Business?

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Is Skype Ready For Business?

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Is Skype ready for business? The answer is a solid Yes if you count Skype Extras – third party products that can be used to enhance the basic calling features of Skype. For example, customer relationship-management software vendor Salesforce.com (CRM) has integrated Skype into its application.

The Basic Skype Calling Service According to Skype, more than 30% of Skype users are already tapping the service for business. About 97% of them pay for SkypeOut, which allows for calls from a PC to a phone. Among the business users, about 31% list a SkypeIn number on business cards. That service lets people call into a PC from an outside phone.

Compared with fixed landline, one great advantage of using SkypeIn is that you can answer the call anywhere in the world. Your customers simply call a local phone number (SkypeIn number), and Skype routes the call to your computer, such as your laptop computer while you are waiting for your fight in an airport. Similarly, non-U.S. companies can get U.S. numbers and send their incoming calls to agents anywhere in the world.

The baisc Skype calling service, however, lacks some critical business features, such as music on-hold, auto attandent, automated outbound calls, and customizable IVR capabilities.

Skype Public API The Skype solution for the lack of business features is its open Skype API, which allows third party developers to create products that work with Skype. Since its inception, there are thousands of developers in Skype developer programs, and hundreds of software and hardware products created based on Skype API.

Setup Auto-Attandent As shown in the following video demo, it only takes a few minutes to set up an auto-attandent system for your SkypeIn number using Voicent IVR Studio. The vidio demo can be accessed at Voicent’s website.

Setup Custom Support IVR System To design a customer support IVR system normally takes more work. For example, an IVR system might present different options to different callers based on their purchasing history, which normally stored in a company-wide customer database. With IVR Studio, developers can easily implement these features using the tool’s extension methods. More information can be found in IVR Tutorial.

Automated Outbound Calls Whether for service reminders, emmergency notifications, or lead generations, you can take advantage of another tool called Voicent BroadcastByPhone Autodialer. To use the product, all you need to do is create your call list, record your voice message, and click dial. The software takes care of the rest, such as leave a message on an answering machine or a voice mail system. It also allows call transfer to any phone number, such as your cell phone number. So when the person called is interested in your offering, he or she can press a key to have the call transferred to you.

Download and Give it a Try

You can download the whole software package and give it a try. There is no time limit on the trial version.

Greg Parrish – Technology evangelist for automatic phone technologies, including Autodialer, IVR, and Predictive Dialer.

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Greg Parrish –
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What would be the best method for local auto repair shop to promote services to employees of local businesses?
I have system with net connected. I feel to earn without any investment. I am ready to work hard. I am well in English also. Can you guide me. But I should be paid immediately for work finished

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Press 1 pro , you can earn $850 per sale.414-759-1055

December 13th, 2010 | Category: Predictive Dialer

yhampton.com Yahchanan Hampton 414-759-1055 begin_of_the_skype_highlighting end_of_the_skype_highlighting Press 1 basic 7.00 a great way to get started , phone broadcast club basic 0.00,scraper pro basic 7.00 earn 0.00, Press 1basic Gold $ 447.00 up grade to scraper pro gold your earn 0 per sale, Press 1 pro / Gold 7.00 up grade to pro and gold levels phone broadcast club pro $ 500.00 scraper pro gold $ 297.00,earn 0.00 per sale ,PRESS 1 PRO / PREMIUM 47.00 OUR BEST SYSTEM PHONE BROADCAST CLUB PRO $ 500.00,SCRAPER PRO PREMIUM 7.00,0 TO MEMBER 7.00 ONE TIME TO ADMIN ,EARN 0 PER SALE Professional Services 2010, We offer Premier One & 400/brands 30000 products at 20-70% off. Free leads – Earn 0’s Daily Extreme Bonuses Limited Time Offer,Easy & Cheap With Setup In Minutes. No Equipment Or Software. Web Based,100% Payout, Only 0 To Start… free leads, bonuses, and more!,You are minutes away from being able to have the wheels rolling on your own incredibly profitable business using Phone Broadcast Club,Home · Review of the Phone Broadcast Club · My Story … Simply enter your Email address, Name, and phone number below to Take the Free Test-Drive,The Phone Broadcast Club Pro is a broadcasting automatic predictive dialer caller software, The most effective tool ever used,Update on the PBC and how we are having great success using the product, plus how to recognize internet scams and other get Discover How To Pocket More Than 0s/day …

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Push Button Dialer {Truth Out Of The Bag}

December 12th, 2010 | Category: Predictive Dialer

Call Mark Stephens 909-748-5705 www.ibuzzman.com Mark Will Show you HOw to get a leads problem and start building your business asap. Mark also has training every tuesday and wednesday night. Blessings,
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Phone Broadcast: Your Introduction To Push Button Dialer

December 10th, 2010 | Category: Predictive Dialer

www.pushbuttondialer.com Dennis Bayne delivers an Introduction to Push Button Dialer

www.mydialers.com This is a short video that will explain how to get a free guide that wiil help you learn how to buy the right predictive dialer or predictive dialing system for your company

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What Does the on Demand Virtual Call Center Solution Have to Offer Customers?

December 09th, 2010 | Category: Predictive Dialer

What Does the on Demand Virtual Call Center Solution Have to Offer Customers?

What Does the on Demand Virtual Call Center Solution Have to Offer Customers?

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Home Page > Computers > Information Technology > What Does the on Demand Virtual Call Center Solution Have to Offer Customers?

What Does the on Demand Virtual Call Center Solution Have to Offer Customers?

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What Does the on Demand Virtual Call Center Solution Have to Offer Customers?

By: Remy

About the Author

About Promero,

Inc Founded in 2001, Promero www.Promero.com is

a Certified Partner in the Oracle Partner Network and is a

leading application service provider of Internet-based call

center, CRM and lead management software. Promero’s

products include Oracle’s Contact Center Anywhere

[a hosted virtual call center/predictive dialer software],

ProStar CRM, Smart8 Call Routing and ProStarLead M

(ArticlesBase SC #321597)

Article Source: http://www.articlesbase.com/ – What Does the on Demand Virtual Call Center Solution Have to Offer Customers?

It would be more correct to describe the Promero On Demand virtual call center solution as a combination of the different software than to cal it just one call center software solution in itself.

As an integrated call center product suite, the Promero ProStar On Demand actually fuses together the functions of three products into an integrated hosted platform. The three different software used here are the ProStar CRM, the ProStar Lead Manager, and the Contact Center Anywhere from Oracle. The ProStar On Demand is geared for use by call center operators because it combines the functionalities of a customer relationship management software, a call center software product, lead management plus sales analytics software in just one cohesive system.

If a call center operator opts to get the Promero ProStar On Demand, he stands to receive a complete turnkey blended call center application (inclusive of VOIP, Recordings, the Outbound Predictive Dialer, and Inbound IVR/ACD, among others.) The Promero ProStar On Demand also grants the customer an integrated CRM application, Lead Distribution functionality coupled with Lead Management functionality, Sales Analysis and Marketing Metrics Reporting, a Call Announcement capability, and the ability to Record and Monitor.

There are further benefits you can derive from this integrated and inexpensive software like the reduced start-up cost since there is no complex hardware to purchase; and the fact that it can be integrated with any pre-existing telephone system.

If you look at the three component software carefully, you will find that the ProStar CRM actually permits your agents to focus more on sales than on just entering data into their desktops. The ProStar CRM is based on the Open Source system of SugarCRM, though this ProStar CRM is an amended version of the original SugarCRM system.

The ProStar Lead Manager, on the other hand, allows sales leads to be produced then delivered via the Internet. The ProStar Lead Manager functions as a complete turnkey system, so that instantaneous lead generation, lead management, and lead delivery to multiple agents, distribution systems and even franchises can be conducted.

And the Oracle Contact Center Anywhere product is a scalable call center solution which can be employed for all sizes of call centers.

With so much going for it, a medium- to large-sized call center would probably find it good to purchase and use this system that can incorporate the good points of all those three software systems into one wholistic call center application

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(ArticlesBase SC #321597)

Remy –
About the Author:

About Promero,

Inc Founded in 2001, Promero www.Promero.com is

a Certified Partner in the Oracle Partner Network and is a

leading application service provider of Internet-based call

center, CRM and lead management software. Promero’s

products include Oracle’s Contact Center Anywhere

[a hosted virtual call center/predictive dialer software],

ProStar CRM, Smart8 Call Routing and ProStarLead M

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Upload Leads.wmv

December 08th, 2010 | Category: Predictive Dialer

How to uploads leads on Vioteck Solution’s Predictive Dialer
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CONTAQUE:offers Predictive Dialer,Predictive Dialers, VOIP Predictive Dialer, Contact Center Solutions for more info visit www.contaque.com

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Does Your Business Need Automatic Phone Software?

December 07th, 2010 | Category: Predictive Dialer

Does Your Business Need Automatic Phone Software?

Does Your Business Need Automatic Phone Software?

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Home Page > Technology > Communication > Does Your Business Need Automatic Phone Software?

Does Your Business Need Automatic Phone Software?

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Does Your Business Need Automatic Phone Software?

By: Ron Subs

About the Author

Ron Subs works with Voicent.com as a public relations consultant, more information about Voicent.com can be found at http://www.voicent.com

(ArticlesBase SC #574797)

Article Source: http://www.articlesbase.com/ – Does Your Business Need Automatic Phone Software?

The volume of calls received by a business every day has increase an enormous amount. For business today to keep up with the large number of calls, businesses need to invest in good automatic phone software. Software, which will eliminate some of the time consuming duties of their employees, such as listening the phone ring or a disconnect notice on the line. Businesses are moving to work smarter not harder.

One way to work smarter instead of harder is with the AgentDialer. This automatic phone software is a predictive dialer. This software will automatically dial the next number on the phone list, leave messages on voice mail and answering machines, and deal with the disconnects and the no answer phone calls. If a live human answers the phone the dial will automatically transfer the call to a live agent. Your agents will no longer have to sit and manually make 100 calls in order to talk to 25 or 30 people. If your agents are working at home or even in another country, the predictive dialer can still transfer phone calls to them. The only requirement is a broadband Internet connection for the agent. The AgentDialer require no additional hardware to function. It is easy to install, user friendly, adaptable and inexpensive to own.

Another solution is the IVR, which is short of Interactive Voice Response. The IVR will offer you a point and click flow design, handle all inbound and outbound phone calls, and by gathering information from the caller will transfer the caller to the most appropriate agent to handle the request of the caller. Your customer service department will be able to remain functioning 24/7 because IVR will transfer phone calls to your cell phone. If a customer is looking for information, the IVR can convert text to speech in order to give the caller the information they are looking for, such as movie time schedules. This software is inexpensive to own, easy to install and user friendly.

Another solution is the Telephony CRM, or customer relationship management. This software is designed specifically to manage all telephone conversations with customers. The CRM allows you to create a clear picture of customers in order for your business to be more productive and more profitable. This software is automatic, user friendly and inexpensive to own. The Telephony CRM allows agents to access customer information quickly on any inbound or outbound calls. Any calls received with caller ID are automatically saved, so if that customer calls back the Telephony CRM will immediately bring up the customers information onto the agents computer screen.

These are just some of the business solutions offered to increase business production and bottom line. If your business could use the help, you might want to look into the available automatic phone software to see what is right for your business. There are several websites on the Internet who have these softwares and will be happy to explain their functions and how they can help your business.

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Ron Subs –
About the Author:

Ron Subs works with Voicent.com as a public relations consultant, more information about Voicent.com can be found at http://www.voicent.com

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Predictive Dialers: Reason 33

December 07th, 2010 | Category: Predictive Dialer

at www.safesoftsolutions.com we believe in the value of time. In Fact we want your company to save time … to use your resources better and manage to obtain better results. http Predictive Dialers that work

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Push Button Dialer: Why We Do What We Do

Call Center Efficiency

Is Skype Ready For Business?

Press 1 pro , you can earn $850 per sale.414-759-1055

Push Button Dialer {Truth Out Of The Bag}

Phone Broadcast: Your Introduction To Push Button Dialer

What Does the on Demand Virtual Call Center Solution Have to Offer Customers?

Upload Leads.wmv

Does Your Business Need Automatic Phone Software?

Predictive Dialers: Reason 33

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