Archive for the 'Predictive Dialer' Category
Buzz …ers And Club …ers Beware: This IS The Game Changer
www.pushbuttondialer.com Dennis Bayne has some fun pulling the curtain back in Push Button Dialer.
Bryan Washington, a real estate agent from Pennsylvania, using the Mojo Sales Engine to do his real estate prospecting. Prospecting can be an ugly task, but Bryan handles it well and Mojo streamlines the process and allows him to keep an upbeat demeanor while doing it.
Video Rating: 3 / 5
Phone Broadcast: Your Profile Page In Push Button Dialer
www.pushbuttondialer.com Dennis Bayne reviews your Profile page in the Back Office Of Push Button Dialer.
Video Rating: 0 / 5
Video Rating: 0 / 5
No commentsPhone Broadcast: Create And Schedule A Campaign In Push Button Dialer
www.pushbuttondialer.com Dennis Bayne runs through creating a campaign and scheduling a campaign in Push Button Dialer
Video Rating: 0 / 5
www.pushbuttondialer.com Dennis Bayne digs into the fuzzy math per minute question in Push Button Dialer.
No commentsLinchpin Technologies of Call Center
Linchpin Technologies of Call Center
Linchpin Technologies of Call Center
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Technology > Linchpin Technologies of Call Center
Linchpin Technologies of Call Center
Posted: Nov 28, 2006 |Comments: 0
| Views: 377 |
]]>
New technologies are leading the way in the evolution of the contact center. By the revolution in communication and information technology have led to a boom in call centers across the world. Call centers use different technologies to join with a customer. As focal points of communications, contact centers were the first to integrate voice and data technologies, deploying interactive voice response (IVR) systems that linked caller information with database records to accelerate response and improve customer service.
Today’s challenge is providing personalized service that can handle both voice and multi-media contacts (fax, email, voice mail, Web interaction). Enterprises are also incorporating a new array of contact center services such as video, wireless access, and compatibility with personal digital assistants (PDAs) and other smart devices.
There are so many versions of software and upgraded technology in the market to fulfill the requirement of call center. Different major technologies are:
Email Management: Email is the most commonly used medium for customer contact.
IVR: In telephony, interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as “yes”, “no”, or numbers in answer to the voice prompts.
Guided speech IVR: The Guided Speech IVR approach for call centers is a hybrid model that integrates live call center agents with all the advancements of speech in a new real-time approach for callers. This new approach creates a “safety-net”, as the new role for the agent as a guide who assists the automation invisibly helps the caller using human intelligence and transcription to ensure the correct computerized service is provided.
CTI: Computer telephony integration is technology that allows interactions on a telephone and a computer to be integrated or co-coordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.
ACD: In telephony, an Automatic Call Distributor (ACD) is a device that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system.
Predictive Dialer: Predictive dialer systems are commonly used by telemarketing organizations involved in B2C (business to consumer) calling as it allows their sales representatives to have much more customer contact time.
Customer relationship management (CRM): CRM covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end.
WFM: Workforce Management encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems.
TPV: Third party verification is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product. By putting the customer on the phone (usually via transfer or 3-way call) TPV provider asks a customer for his identity, that he is an authorized decision maker and to confirm his order.
Virtual queue: Virtual queuing is a concept that is used in inbound call centers. Call centers utilize an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs are capable of holding queued calls in First In, First Out order until agents become available.
Voicemail: It is a centralized system of managing telephone messages for a large group of people. In its simplest form it mimics the functions of an answering machine, uses a standard telephone handset for the user interface, and uses a centralized, computerized system rather than equipment at the individual telephone.
Voice Recognition: VR is the task of recognizing people from their voices. Such systems extract features from speech, model them and use them to recognize the person from his/her voice.
VoIP: Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
Speech Analytics: Speech Analytics is a process of analyzing recorded human speech in order to collect information about what was said. In contact center environments, Speech Analytics is used to mine recorded phone conversations between agents and their customers. By carefully “listening” to hundreds or even thousands of calls, Speech Analytics automatically identifies important business intelligence that helps managers reduce contact center costs, increase customer retention and satisfaction, and improve agent performance.
Call Centers India is a Washington state corporation headquartered in Seattle which has India’s one and only end to end CISCO based IP network. Cisco Predictive, Preview, Outbound, 24/7 Dialer, Cisco call Manager as PBX, Cisco Unity Voice Mail, Cisco IVR.
Technologies are: —
1.India’s one-and-only, end-to-end CISCO based IP network. Cisco Platform:
2.Cisco Call Manager as PBX .
3.Cisco Unity Voice Mail .
4.Cisco IVR,Cisco Predictive, Preview , Outbound ,24/7 Dialer.
5.Ability to call and receive calls from over 30 Countries .
6.PCs: Compaq .
7.Phones: CISCO IP 7940 series.
8.Headsets: Plantronics .
Contact Us : Call Centers India
Email : sales@callcentersindia.com
Phone : 206.384.4669
Retrieved from “http://www.articlesbase.com/technology-articles/linchpin-technologies-of-call-center-75766.html”
(ArticlesBase SC #75766)
Liked this article? Click here to publish it on your website or blog, it’s free and easy!
Marketing Team –
About the Author:
About CCI
Call Centers India is known as CCI and has set up good building relationship in BPO industry and helping others to growth in industry, Call Centers India in consultancy since 5 years and in 2005 launched own delivery center by name of Vcare Call Center India (P) Ltd. and delivering many offshore projects successfully.
]]>
Questions and Answers
Ask our experts your Technology related questions here…
200 Characters left
Rate this Article
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Source: http://www.articlesbase.com/technology-articles/linchpin-technologies-of-call-center-75766.html
Article Tags:
call center, call center technology
Latest Technology Articles
More from Marketing Team
Pro Tips with Tsquared – Call of Duty: World at War
Tom ‘Tsquared’ Taylor brings you gaming tips and tricks for ‘Call of Duty: World at War’. Get sniper cheats including raising the flag in Banzai, using the pipes in Corrosion and jumping the platform in Sub Pens.
(02:15)
Call of Duty: Classic Game Review
Adam Sessler reviews the new downloadable game Call of Duty: Classic for the Xbox 360 and PlayStation 3. Is this remake of Infinity Ward’s PC classic worth playing? Find out in this review of Call of Duty: Classic. (01:43)
Harvard Medical School Swine Flu iPhone App Review
Doctors at Harvard Medical School have condensed their tens of thousands of pages of research into an easy to use iPhone app called HMS Mobile Swine Flu Center. (02:33)
The Five Elements in Tai Chi Meditation
Bring forth new life as you indulge in an exhilarating Tai Chi wake-up call that will center your thoughts and revitalize your entire being. Join acclaimed instructor, Scott Cole, as he move you through graceful Tai Chi postures. (04:24)
Performing Tai Chi Guided Meditation
Bring forth new life as you indulge in an exhilarating Tai Chi wake-up call that will center your thoughts and revitalize your entire being. Join acclaimed instructor, Scott Cole, as he move you through graceful Tai Chi postures . (05:38)
Inbound Call Center Incorporates Ivr Technology
Inbound call center is using the innovative IVR technology for maintaining the quality of its service.
By:
jems hugl
Business>
Business Opportunitiesl
Feb 16, 2010
I Want To Work In A Virtual Call Center: Call Center Jobs
I Want To Work In A Virtual Call Center http://www.callcenteraddict.com Whether you are need a second job, a part time job fast or need a call center job from home, virtual call centers are always hiring.
By:
Freedoml
Careersl
Sep 03, 2010
Call Centers Terms and Technology
Are you new to call centers or thinking of carving a career path for yourself in the industry? Before you head out the door for your first interview, get acquainted with some of the terms and technologies you will be faced with. Call centers employ a wide variety of different technologies. This article covers the most common terms and technologies agents are expected to understand and use.
By:
Rob Danielsl
Business>
Online Businessl
Sep 10, 2007
lViews: 358
Call center – Systems and Technology
A call center is a company or an office that makes or receives a call, or in some companies, does both.
By:
Danneill
Arts & Entertainmentl
Sep 08, 2010
Contribution of Call Center Technologies
The growing concept of consumerism and globalization has led to initiation of the call center services. Today, call center as a concept is undergoing a change rapidly. With the continuous growth of the business services, each and every organization aim to handle customers with utmost care. In this respect, call centers have emerged as an invincible concept that sees no close alternative in this current business competition.
By:
jems hugl
Business>
Customer Servicel
Apr 22, 2010
Call Center Consultants for your Business – Business Ideas
Call centers are part of the dynamic business process, a company can acquire valuable information from its customers by hiring a call center to deliver front line customer services.
By:
ICl
Businessl
Oct 31, 2007
lViews: 569
lComments: 1
Call Center Consultants for your Business
Changes in technology and call center models make it necessary to hire a call center consultant. A good call center consulting firm can be your lifesaver and answer many important questions.
Greatest Headphones For Working and Jogging
The great information is always that you will discover unique headphones developed specially for sports and working out. You will discover several distinctive forms of headphones which might be constructed for getting used all through bodily activity. Quite a few physically energetic persons have gone as a result of set immediately after set of headphones and wasted a huge selection of dollar on headphones that just don’t operate for working.
By:
BartNortonnl
Technologyl
Dec 23, 2010
Receiving the perfect Juicer That is certainly Suitable for your Need to have – How is It ?
Why obtain your own personal most effective juicer? The two massive components are expense and efficacy. Even when you might have been healthy and also have been shunning .65 lattes for that previous 10 a long time, a pay a visit to for the juice bar can set you again 5 or six bucks, no difficulty.
By:
BartNortonnl
Technologyl
Dec 23, 2010
Titania Ceramic Ultrafiltration Membranes for Water Purification – CSIR – NIIST Technology
NIIST has developed a process for making ultra filtration membranes in which a thin layer about 100 nm titanium is coated on porous alumina of (1000-1500 nm thickness) substrate. A pilot plant for treatment of industrial water has been fabricated and is under evaluation in BHEL,Bangalore. Advantages are enhanced mechanical strength and structural stiffness, corrosive and thermal resistance, stability of opening characteristics during long service and the possibility multiple regeneration.
By:
Sambasiva Raol
Technologyl
Dec 23, 2010
Tips on how to Design and style and Construct a Lazy Susan Pantry Cabinet
We checked in any way the regional hardware retailers and have been not delighted with each of the wasted spaces they left from the cabinet, so we decided to perform a kitchen diy undertaking. I talked with my son and spouse about a six shelf Lazy Susan pantry cabinet style with corresponding back again shelves that utilized every one of the room and wasted really minor.
By:
BartNortonnl
Technologyl
Dec 23, 2010
The pros and cons of e-readers over traditional books
Compact, low cost and convenient, e-readers seem like an obvious choice over traditional books. But potential disadvantages like screen resolution are worth considering before buying one.
By:
Janine Barclayl
Technologyl
Dec 23, 2010
There are actually also car or truck beds for preemies as well as other incredibly compact newborns if there is a problem that a vehicle seat might not give a safe match or that it could exacerbate breathing difficulties. In addition, you’ll find specifically developed motor vehicle seats for little ones with bodily disabilities.
By:
BartNortonnl
Technologyl
Dec 23, 2010
‘Tis the season…for webOS apps
Depending on whether you’re a glass-half-empty kind of person or more of the glass-half-full type, you’re either relieved that you survived Cyber Monday, Black Friday, and (if you can think back that far) Thanksgiving, or you’re looking forward to the next month with a twinkle in your eye.
By:
Charlotte Rivingtonl
Technologyl
Dec 23, 2010
Stevia – Sweetner for Diabetics – CSIR – IHBT Technology
IHBT developed stevioside technology – a sweetner for diabetic and other diseases patients. These platn leaves are dried and made it like sweetnet for patients. At IHBT, research done on stevio, frequent irrigation after transplanting and then at weekly interval. Fertilized through organic manures by applying 25- 30 ton/ha/Yr at the time of field preparation. First harvest taken 75-90 days after transplanting and subsequent harvests after 60- 75 days of the first harvest – economic life: 3-4 yr
By:
Sambasiva Raol
Technologyl
Dec 23, 2010
How to Keep your Employees Happy Without Paying Them More
Throwing money at staffers isn’t always the answer. Neither is throwing a party every few months. Having fun at work and creating a organized team is just one element. The most successful companies also realize flexibility, values, career development and providing meaningful experiences are also important elements to minimizing turnover. The interesting thing is that many of the companies that value having a good time usually incorporate those other elements too.
By:
Marketing Teaml
Businessl
Dec 20, 2007
The Changing Customer Centric Approach of Customer Care
The customers are always looking for quick reply so it’s very important to give them the correct information on right time. Now the next question comes that Why is this important? Costs typically increase five-fold if the issue is not dealt with at the first call, staff become demotivated and disenchanted customers vote with their feet. All of these can now readily be addressed and the ‘holy grail’ of win-win achieved.
By:
Marketing Teaml
Business>
Customer Servicel
Dec 18, 2007
Customers Expectations are Very High From of Call Centers
Customers never expect to deal with poorly trained and ill-informed employees. Due to this mostly call centers are now hiring the well educated agents to give the support to their better educated consumers. It is becoming much more of a challenge to organizations. New developments are creating the need for a new breed of call center professional.
By:
Marketing Teaml
Business>
Customer Servicel
Dec 17, 2007
lViews: 262
Do you Know Success of Call Center Depends on Agents “sound” Affects
The agents are the first person to make a contact with the customers. The sound or voice of agents has a direct result on the degree of satisfaction that customers rate your company. The success of call center the job satisfaction of agent staff and company’s customer image are dependent on the ability to attain VOCAL EMPOWERMENT for agents.
By:
Marketing Teaml
Business>
Customer Servicel
Dec 13, 2007
lViews: 120
Call Center Night Shift: Effects on Health
People who work nights are more prone to a dangerous heart condition – possibly because of the chronic stress caused by their work patterns. A research suggests that “employees who worked in day shifts are more safe then the night shift employees. The chances of heart attack are very high for the night shift employees few more reasons are lack of sleep, continue stressing etc, chronic stress is cited as the main reason.”
By:
Marketing Teaml
Healthl
Dec 07, 2007
lViews: 2,332
lComments: 2
Help Desk Services: in Demand Now
The priority of the business is always to cost-cutting and to improve their bottom lines methods. Help Desk Services are giving this favor to companies.Accuracy and on time delivery of the project is two major factor for other client and the organization to get the more projects in future. Help desk service is suitable for the companies and processes which is huge and the client wanted the delivery in less time. Help desk services provided by the offshore contact centers 24/7×365 days.
By:
Marketing Teaml
Business>
Customer Servicel
Dec 03, 2007
Few Important Ways to Protect Sensitive Data While Outsourcing
The data protection is the major concern for the companies who are giving their information to the outsourcing. Outsourcing companies are also putting their best effort to protect the data. It is important to know the safe guard methods of the outsourcing before hand over your information for outsourcing.
By:
Marketing Teaml
Business>
Customer Servicel
Nov 27, 2007
Be Careful Before Choosing a Bpo
Keep the following important point in mind, while choosing the BPO from any franchises or consultant for your business. Consultants are very smart in their business they will say anything just to impress you.
By:
Marketing Teaml
Business>
Customer Servicel
Nov 26, 2007
Add new Comment
Your Name: *
Your Email:
Comment Body: *
Verification code:*
* Required fields
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
Marketing Team has 30 articles online
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Cable and Satellite TV
Cell Phones
Communication
Electronics
Gadgets and Gizmos
GPS
Satellite Radio
Video Conferencing
VoIP
]]>
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.
About CCI
Call Centers India is known as CCI and has set up good building relationship in BPO industry and helping others to growth in industry, Call Centers India in consultancy since 5 years and in 2005 launched own delivery center by name of Vcare Call Center India (P) Ltd. and delivering many offshore projects successfully.
www.pushbuttondialer.com Dennis Bayne gets you fired up with Push Button Dialer.
Video Rating: 0 / 5
Related Predictive Dialer Articles
No commentsPush Button Dialer: How YOU Make Money With A Phone Broadcast
www.pushbuttondialer.com Dennis Bayne introduces the Push Button Dialer Compensation Plan and guides you through the common sense behind this auto dialer.
Video Rating: 0 / 5
Do You Know Predictive Dialing?
Do You Know Predictive Dialing?
Do You Know Predictive Dialing?
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Technology > Do You Know Predictive Dialing?
Do You Know Predictive Dialing?
Posted: Oct 12, 2010 |Comments: 0
|
]]>
Predictive dialing uses a computer-based process that automatically dials groups of telephone numbers, and then passes telephone calls to readily available operators or agents in a calling center once the telephone calls are connected. The most typical use of predictive dialing is in get in touch with centers which make big amounts of telephone calls, for example those run by telemarketing firms. Predictive dialing was introduced for the purpose of increasing efficiency within calling centers.
Prior to its development, most phone centers utilized devices known as autodialers, which were merely computers equipped with telephony boards that could dial a range with out a caller having to manually enter it on a keypad.Predictive dialing is far a lot more advanced than employing an autodialer mainly because it monitors calls made to see how they’re answered. If the call goes unanswered, is met with a busy signal or answering machine, or reaches a fax machine, the predictive dialer instantly ends the call.
Only phone calls which are answered by a dwell man or woman are put by means of to an operator. Therefore, productivity is increased due to the fact callers don’t have to listen to unanswered telephone calls or wait for someone to pick up.Predictive dialing is so named due to the fact it predicts when callers will become offered to take a new call, and dials phone calls in advance. When an individual answers the mobile phone, predictive dialing puts the decision through to an agent, although there’s sometimes a brief delay because the predictivedialer attempts to determine whether the person’s voice is a recording, in which case the call is ended.
The process essentially predicts how many of the dialed calls will be answered and how a lot of callers will likely be free to take them. The objective in making use of predictive dialing is to steer clear of having agents in a calling center sitting idle.These predictions are based mostly on statistics collected by the predictive dialer as it monitors calls, including what percentages of telephone calls are answered.
The predictive dialer then places a variety of telephone calls centered on a predetermined parameter, which include the ratio of obtainable phone lines to readily available operators. Due to the fact these numbers are constantly changing, pc algorithms incorporated into the predictive dialer will boost or decrease the number of calls dialed as this ratio shifts. Predictive dialing systems are judged on how effectively they maintain callers from sitting inactive and how nicely they avoid silent phone calls — telephone calls in which a dwell human being answers the decision but there is no agent to take it, and so the predictive dialer ends the decision.
Retrieved from “http://www.articlesbase.com/technology-articles/do-you-know-predictive-dialing-3459735.html”
(ArticlesBase SC #3459735)
Liked this article? Click here to publish it on your website or blog, it’s free and easy!
wpanti –
About the Author:
Please visit www.predictivedial.info For the perfect predictive dial.
Questions and Answers
Ask our experts your Technology related questions here…200 Characters left
I have a windows vista basic,it will shut the internet off while im using it,it is very slow,i know dial up is slow.how do i know if a cleaner is reputable,what virus protecter is good?
For twins(2 min) no change in planets till half an hour. I got to know from a astorloger who says that for prediction the lagna of first born will be the same but for second it will be 3 rd house ?
]]>
Rate this Article
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Source: http://www.articlesbase.com/technology-articles/do-you-know-predictive-dialing-3459735.html
Article Tags:
predictive dialing
Latest Technology Articles
More from wpanti
Predictive Dialing, Dialing for Dollars
Call Centers didn’t have much variation or flexibility up until recently, they were brick and mortar facilities with aged, clunky technology and typically weren’t any more savvy than a home office telephone setup – just a multiple of them. With the onset of VOIP technology, companies have expanded options in establishing their contact center.
By:
giovanni castrol
Business>
Customer Servicel
Mar 27, 2007
Predictive Dialing – for Enhanced Productivity
Predictive dialing systems are beneficial for telemarketing or telesales businesses. Predictive dialing system allows proper functioning of various business operations with diverse contact number lists
By:
Angelinal
Computers>
Softwarel
Nov 29, 2007
How can Voice Broadcasting turn your company or organization into a multi-million dollar enterprise? If you have never heard of voice broadcasting also know as auto dialing keep reading! This article will teach 2 things about auto dialing that will blow your mind!
By:
mattft0sdel
Financel
Jul 20, 2010
Predictive Dialing Call Centers
For companies and employees, there are many new innovations to broaden their options in regards to employment, be it hiring or working…
By:
Peter Meltonl
Business>
Customer Servicel
Jul 20, 2009
Lead Generation and Predictive Dialing
Predictive dialing is a definite way to haul up lead generation. This article explains how this feature is a must-have in a call center.
By:
jems hugl
Businessl
Aug 26, 2010
If you are searching for automatic dialer services make sure to read this. It can save you 1000’s of bucks on your auto dialer billing.
By:
randf7vccal
Financel
Aug 20, 2010
If you are searching for automatic dialer services be certain to see this first. It could save you 1000’s of dollars on your autodialer bill.
By:
chris2w0ztel
Financel
Aug 20, 2010
Geothermal Energy – CSIR – NGRI Technology
I really wondered that there is an energy called geothermal energy i.e. energy from steam/heat or hot water inside the earth. Electricity can be generated from this steam from hot water’s steam. Geo (Earth) + thermal (heat) — energy can be and is accessed by drilling water or steam wells in a process similar to drilling for oil. NGRI has found the hot water springs inside earth in Ladakh(less oxygen is a problem to work) and Tattapani in Chattisgarh State, India. Thermal energy is ecofriendly
By:
Sambasiva Raol
Technologyl
Dec 19, 2010
Mesophase Pitch for Advanced Carbon Product – CSIR- NPL Technology
NPL, New Delhi, has developed Mesophase Pitch for Advanced Carbon Product and it is a high purity pitch made from coal tar pitch/petroleum pitch with suitable softening point, high coking value and high mesophase content. They shown the pictures of Optical micrograph of mesophase pitch and mesophase pitch. Mesophase Pitch for Advanced Carbon Product is used also as an excellent precursor for Pitch based carbon fibres, Matrix of C-C composites,
High density – high strength isotropic graphite,etc
By:
Sambasiva Raol
Technologyl
Dec 19, 2010
High Density – High Strength – Isotropic Graphite – CSIR – NPL Technology
Isotropic graphite is having high bending strength and compressive strength. NPL has developed this High Density – High Strength – Isotropic Graphite. It is high quality isotropic graphite with high density, high strength, high degree of isotropy and fine micro structure.
This graphite is having the utility and advantages like electrodes for Electric Discharge Machines (EDM). It is also used for Heaters, Crucibles, Seals & Bearings, Nuclear graphite, Rocket nozzles and casting of metals&alloys;
By:
Sambasiva Raol
Technologyl
Dec 19, 2010
Sound And Vision Christmas Ideas For Dads Who Have Everything
If you are looking for something unique this Christmas have a look at some Christmas present ideas within the Sound and Vision Seasonal sales. Within the Sound and Vision Christmas sales there is an excellent Christmas presents to accommodate any relation. There are plenty of items offered by Sound and Vision that could are actually excellent presents this Christmas. As its Christmas we would like you to definitely receive the best affordability, so buy Xmas presents inside the Soun…
By:
Christmas Presentsl
Technologyl
Dec 19, 2010
Nikon D3100 14.2MP Digital SLR Camera
My initial impression, is that it’s not an easy camera. this can be my initial DSLR since using an FM (all manual) 35mm SLR at school, concerning twenty years ago. My degree was in photography and cinema, however I don’t use it professionally. So, with that said, it’d build a lot of sense to inform you I perceive f-stops, shutter speed, depth of field and lots of a lot of of the relevant technical problems with photography, however solely employing a film camera.
Even with this data,
By:
David P. Bakerl
Technologyl
Dec 19, 2010
Samsung BD-C6500 1080p Blu-ray Disc Player Review
This player is connected to an analog TV like several different player, therefore it’s an honest one to shop for for currently, and then later once you update your TV, you’re able to go. This player is wi-fi prepared straight from the box. It connected immediately to our neighbor’s wi-fi, since our wi-fi is protected. I went into the wi-fi settings to feature our router’s password, however still couldn’t access our wi-fi as a result of our second line of defense
By:
David P. Bakerl
Technologyl
Dec 19, 2010
Samsung WIS09ABGN LinkStick Wireless LAN Adapter
I recently purchased the samsung blu ray home theater (samsung ht bd1250) as a result of it had the aptitude of streaming blockbuster, netflix, and pandora (youtube is included, too, however i am undecided why you’d wish to look at youtube on your tv…). i used to be told after I purchased the system that the streaming capabilities needed the samsung wireless adapter (this product), that was not in stock in stores, however can be purchased on-line.
By:
David P. Bakerl
Technologyl
Dec 19, 2010
Motorola SB6120 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem
As I realize it, this is often a good modem to use if you’ve got a awfully expensive, very high speed net package. the explanation for this is often that it’s bonded channels technology that allows you to induce additional bandwidth (at high speeds) than the Motorola Surfboard 5120 or 5101. thus if you’ve got the highest of the road net package, and a awfully quick laptop, and if the cable net in your space supports DOCSIS three.0, this factor might work screaming quick for you.
By:
David P. Bakerl
Technologyl
Dec 19, 2010
Indoor Fountains: Improve your Inside Décor with Wall Fountains
With the capability to buy a pre-designed fountain for the interior that mimic commercial copper, tempered and glass wall fountains, it is possible to benefit from the tranquility of water flow inside a work of artwork!
By:
wpantil
Home and Familyl
Oct 12, 2010
Do You Know Predictive Dialing?
Predictive dialing uses a computer-based process that automatically dials groups of telephone numbers, and then passes telephone calls to readily available operators or agents in a calling center once the telephone calls are connected. The most typical use of predictive dialing is in get in touch with centers which make big amounts of telephone calls, for example those run by telemarketing firms. Predictive dialing was introduced for the purpose of increasing efficiency within calling centers
By:
wpantil
Technologyl
Oct 12, 2010
Purchase from Fredericks of Hollywood from Australia
Using the Aussie dollar strengthening, there is no far better time to acquire from Fredericks of Hollywood. The Fall assortment has just been added to their site and you can find also loads of sales and discounts still available on a large vary of Frederick’s merchandise. I recently put by means of an order for clothes, sneakers and lingerie through our Fredericks of Hollywood Private Shopping service
By:
wpantil
Shopping>
Clothingl
Oct 12, 2010
Cat Litter Box Methods for Special Requirements Kitties
You don’t usually hear about or see details for exclusive requirements kitties. These may well be blind, really old (with limited mobility), or disabled in some way. Disabled cats may possibly be amputees, or even paralyzed. There are distinctive mobile devices you can buy to your paralyzed cat.
By:
wpantil
Home and Family>
Petsl
Oct 12, 2010
The Stunning Piece Of Beauty Of A Dawn Spring Wall Fountain
The Sunrise Spring Wall Fountain is a one among a type wall mounted water fountain hand created within the USA. With this lovely fountain, you get to pick either the traditional rounded edges or newer squared edges.
By:
wpantil
Home and Familyl
Oct 11, 2010
You are not able to consider how glad I am that cable and DSL exist. Are you 1 of individuals guys retaining their dial up service going? You will need to be insane then.
By:
wpantil
Technologyl
Oct 11, 2010
In 1946, when Frederick Mellinger started his mail order corporation for underwear, it is unlikely he imagined that fifty years after, his business would own over 200 stores operating within the US, together with the mail order business accounting for some 47% of revenues, and distributing as quite a few as fifty million catalogues per annum.
By:
wpantil
Shopping>
Clothingl
Oct 11, 2010
Love Your Cat with Cat Litter Furniture
Anyone who has a pet cat also has at least one litter field. Nonetheless, the standard litter compartment, even one particular with a cover, leaves a lot to be desired from the way of fashion. If somebody loves his or her cat, he or she has to tolerate its litter compartment, there is just no other selection. Every person can benefit from the advent of cat litter pieces of furniture. Never heard of it? Preserve reading – you might be pleasantly surprised.
By:
wpantil
Home and Family>
Petsl
Oct 11, 2010
Add new Comment
Your Name: *
Your Email:
Comment Body: *
Verification code:*
* Required fields
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
wpanti has 61 articles online
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Cable and Satellite TV
Cell Phones
Communication
Electronics
Gadgets and Gizmos
GPS
Satellite Radio
Video Conferencing
VoIP
]]>
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.
Please visit www.predictivedial.info For the perfect predictive dial.
UNLIMITED RAPID-FIRE DIALING Prospect Fountain is a hosted rapid dialer that gives you unlimited calls to unlimited prospects. There’s no special hardware to buy or software to install – it works with your computer and existing phone. There are no additional long distance fees or lists to buy. For just per month, you’ll never buy any lists or leads. You can use Prospect Fountain from anywhere that you have an internet connection and phone. It’s perfect for home business people, small businesses and network marketing professionals. Prospect Fountain makes it easy to talk to more people in less time with zero restrictions. We’re not an auto dialer or predictive dialer, we’re a rapid dialer that makes it easy for you to call unlimited prospects. Yes, that’s right… unlimited!
Video Rating: 5 / 5
Find More Predictive Dialer Articles
No commentsThe New Face Of Telemarketing
The New Face Of Telemarketing
The New Face Of Telemarketing
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Technology > The New Face Of Telemarketing
The New Face Of Telemarketing
Posted: Apr 19, 2010
|
]]>
Telemarketing has changed a great deal over the past few years. With innovative technologies being released such as Spitfire predictive dialers and other call center software and products, your telemarketing team can now be more productive than ever. Computerized telemarketing tools and the recent integration between the Internet and telephone systems enable your telemarketers to spend less time dialing and more time actually giving their presentation to potential customers.
Below are some unique telemarketing services and products that have revolutionized the way telemarketers conduct their businesses.
Predictive Dialers
A predictive dialer was developed to dial phone numbers automatically and then monitor calls and the types of answers it receives when dialing. It then connects telemarketing agents to the call once it recognizes that a real person is on the line. Predictive dialers are used in many call centers today, and have helped thousands of telemarketers maximize their efforts and waste less time dialing non-responsive numbers.
How It Works
With a hosted predictive dialer system, you’ll only need a computer, Internet connection, and a telephone line for each telemarketing agent. With a Spitfire Predictive Dialer, for example, you’ll receive outbound and inbound dialing capabilities, and can integrate the system with your T1 or analog lines without having a separate database server. Other features include query-based dialing, and time zone sensitivity. You’ll also have the capability to run multiple campaigns simultaneously, alternate number dialing, and monitor and record calls. This setup is an easy-to-use system and requires minimal effort to get started.
This amazing CRM (customer relationship management) software drastically reduces the number of answering machines, voice mails, busy signals and hang-ups that your telemarketers may encounter during the workday.
Auto Dialers
Auto dialers were available prior to predictive dialers. These can dial telephone numbers automatically for your call center agents, but do not use algorithms such as the predictive dialer to connect the agent to only successful calls. The auto dialer is a handy tool if you have a limited budget but want to automate your telemarketing efforts.
Monitoring Systems
A monitoring system enables you to monitor calls for testing, training, motivation and assistance. You can ensure better quality service by keeping an “ear” on your telemarketers during their training.
Amplifiers
Amplifiers are great for ensuring good sound quality for each telephone call. With an amplifier, you can control the volume and enable muting. With some amplifiers, you can switch from your telephone to your computer easily.
Headsets
With headsets, your telemarketers can have free hands to write, type or do anything else while talking with potential clients. This prevents dropping of the receiver or the need to hold the receiver in an odd position while trying to write or type the client’s information. There are many types of headsets including voice tubes, in the ear, over the ear, noise canceling, wireless, and convertible.
These are just a few of the basic tools every telemarketer should have to be successful. In today’s ever-changing marketplace, you have to stay ahead of the game with innovative call center software and products like predictive dialers to be a success. Telemarketing is still a great way to contact potential customers once you have all the tools you need.
Retrieved from “http://www.articlesbase.com/technology-articles/the-new-face-of-telemarketing-2184022.html”
(ArticlesBase SC #2184022)
Liked this article? Click here to publish it on your website or blog, it’s free and easy!
Jeremiah Slivka –
About the Author:
Find tips about menstruation, menstruation during pregnancy, menstruation after menopause, seizure symptoms, mini seizures , what causes seizures and other information at the Health And Nutrition Tips website.
Questions and Answers
Ask our experts your Technology related questions here…200 Characters left
Can i monitor cell phone and lap top if there is a number for cell phone and one for a lap top
What are the best cell phone companies ?
Does at&t cell phone work in mexico ?
]]>
Rate this Article
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Source: http://www.articlesbase.com/technology-articles/the-new-face-of-telemarketing-2184022.html
Article Tags:
communication, cell phones, technologies, phones, telephones, cdv, telecommunication
Latest Technology Articles
More from Jeremiah Slivka
Cold sales calling, learn how to perform telesales confidently, telesales and telemarketing, ,telephone sales, overcome fear of the phone. (02:13)
Know Your Rights: Telemarketers
Is it legal for just anyone to call you at home? Stefanie Schaeffer has the answer. (02:06)
How to Get Traffic Info to your Phone
Comprehensive tech news and reviews from GetConnectedMedia. This video focuses on how to get the latest traffic information to your phone. (02:23)
The Evolution of Mobile Phones
As we’ve been in a nostalgic kind of mood recently, we decided to create this little movie illustrating the evolution of the mobile phone.You’re bound to recognise a few mobile phones from your past as we take you from 1985 to the present day. (03:05)
This Tech video will give you helpful tips and advice when looking to buy a new cell phone. (01:15)
Phone cards are small cards that are decorated with pictures and logos and can be bought to operate public telephones. It is an easy way to make calls on a national and international basis. They are the cheapest source available that offers you to stay in touch with your family and friends.
By:
Jeremiah Slivkal
Technologyl
Apr 19, 2010
Universal Mobile Telephone Service
UMTS (Universal Mobile Telephone Service) is a third generation (3G) cellular technology, which provides data speeds up to 2 Mbps making portable videophones a reality. UMTS was developed and standardized by ETSI (European Telecommunications Standard Institute) within the ITU’s IMT-200 framework. The
By:
Jeremiah Slivkal
Technologyl
Apr 19, 2010
The Wonderful World Of Communications
As history has progressed and technology has continued to advance, life has become full of more and more good things. Without a doubt, one of the best things that our society has gained from the advances of technology is communications.
By:
Jeremiah Slivkal
Technologyl
Apr 19, 2010
Introducing The Internet Telephone
Years ago, a telephone was dialed manually and it featured a handset that we used to talk to our friends and family. While that telephone still exists today, the internet phone is changing the way people talk – literally. An internet phone is a process by which voices are routed via the internet for, what
By:
Jeremiah Slivkal
Technologyl
Apr 19, 2010
An Overview Of Cordless Phones
Cordless phones, also known as portable telephones, use a wireless handset in order to communicate with the phone’s base, which is connected to a telephone landline. In order for cordless phones to function properly, they must be used within a specified proximity to the base. Most individuals find that they can
By:
Jeremiah Slivkal
Technologyl
Apr 19, 2010
International Communication In A Multi-Ethnic World
When I was growing up in a small town in Washington State, I thought there were only around 5 or 6 nationalities of people who had major populations in the United States.
By:
Jeremiah Slivkal
Technologyl
Apr 19, 2010
Ushering In A New Age Of Telecommunications
When you have a need for telecommunications, broadband satellite Internet is the only way to go. You need a high-speed connection to use the video equipment properly. If you have a DSL or cable hook up, you might find the telecommuting with video a little lapsed in time. You want real time conferencing without a
By:
Jeremiah Slivkal
Technologyl
Apr 19, 2010
Inexpensive Alternatives To The Cell Phone
The old concept that cellular phones are merely luxurious toys is now dismissed by the growing need for it. Cellular phones now became a very essential tool for everyone including parents who want to know where their kids are on a real time basis. Business executives do business more effectively with a
By:
Jeremiah Slivkal
Technologyl
Apr 19, 2010
Reverse Mobile Telephone Number Search – How That Trace A Cell Number
How a weighty deal are you willing with the aim of splurge, plus how a significant deal point are you willing with the purpose of spear shopping around with the intention of acquire accurate information a propos the bing? The truth is we every assess bits and pieces on or after uncommon perspectives; in addition to that is why people who place high premium about quality particulars would give virtually every they have possession of that get quality particulars.
By:
billyesimmeinl
Technologyl
Dec 18, 2010
Top Business Applications for the Blackberry Torch
RIM’s latest phone, the BlackBerry Torch, has provided consumers with several applications that have both improved the overall functionality of the phone, as well as enhance it. Users may easily access the applications through its brilliant capacitive touch screen with high resolution and response times. There are currently about 800 different business and finance applications designed specifically for the Torch. Users can find applications through the Blackberry App World.
By:
MandrynCitrusl
Technologyl
Dec 18, 2010
Bricks from Industrial Wastes – CSIR – CBRI Technology
Bricks are making from inferior soils and agro industrial wastes. Bulk utilization of fly ash is for wasteland development and agriculture. CBRI Technology is for pollution control in brick kilns. Energy/coal can be saved in firing upto 30% as compared to traditionally clay bricks. Waste utilization helps in disposable of waste (flyash) which poses a serious threat to environment. Estimated investment (30,000 bricks per day) for manual process is Ra.15 lakhs & 75 lakhs for semimechanised process
By:
Sambasiva Raol
Technologyl
Dec 18, 2010
Reverse Lookup For Cell Numbers – Uncover One Using Telephone Number
That goes with the intention of show how large the google is, with how to an intense extent specifics people may possibly access barely with playing around plus the computer mouse. One factor to facilitate keeps attracting other people with the aim of this service is it can be force with the purpose of provide quality specifics by the side of minimal loss.
By:
billyesimmeinl
Technologyl
Dec 18, 2010
with to facilitate is why many throng reverse cell phone number lookup directories virtually each minute. You are conception this as you call for so at what time to subsist on the right track as soon as it comes to facilitate this service, as well as how to finish it. So after to is why only people who have possession of time with the purpose of read writing, in addition to reviews execute fewer mistakes when they find name plus address by means of mobile phone number
By:
billyesimmeinl
Technologyl
Dec 18, 2010
“Cartroad EVERY Act Your Relative, Employee or Youngster is Making Using Our Superhuman Cell-Phone Monitoring Discipline!”
By:
Madeleine Incentl
Technologyl
Dec 18, 2010
Reverse Cellular phone Search – How With the purpose of Trace A Cell Cellular phone Number
Trust is lone of the basic elements of genuine friendship, production, as well as of course, marriage. Whilst this basic element is lacking, the center can no longer have possession of; leading that each kinds of trauma. With the intention of is why people whose spouses are suspected of committing infidelity go complete much of emotional challenges, that could lead that divorce in various cases.
By:
billyesimmeinl
Technologyl
Dec 18, 2010
Nokia Corporation (Finnish pronunciation: [?n?ki?]) (OMX: NOK1V, NYSE: NOK, FWB: NOA3) is a Finnish multinational communications corporation that is headquartered in Keilaniemi, Espoo, a city neighbouring Finland’s capital Helsinki. Nokia is engaged in the manufacturing of mobile devices and in converging Internet and communications industries, with over 123,000 employees in 120 countries, sales in more than 150 countries and global annual revenue of EUR 41 billion and operating profit of €1.2 b
By:
gauravamitmqwl
Technologyl
Dec 18, 2010
New media jobs are opening every day for women of all ages and backgrounds such as media sales jobs, media relations jobs, and many others. Magazine jobs are especially popular among women. Career women often enjoy the thrill of working on a busy magazine editing staff, photography staff, or working as a
By:
Jeremiah Slivkal
Technologyl
Apr 20, 2010
When it comes to choosing which kind of TV to buy, whether it’s LCD TV or Plasma TV, consumers always have a hard time deciding. That’s why we will break down everything in order to prove to consumers that an LCD TV is the much better choice over a Plasma TV.
By:
Jeremiah Slivkal
Technologyl
Apr 20, 2010
When people fail to write things down, some serious consequences can occur. People lose productivity time, they waste funds, and they create stress for themselves and all of those in the environment around them. Most people fail to write things down because they believe they will be able to remember all of
By:
Jeremiah Slivkal
Technologyl
Apr 20, 2010
Pre-Paid International Calling Cards
People connect and converge lives through several means and ways. The fast-paced technology and the people rolling with the times have made “connecting” and keeping in touch a lot easier and convenient. With ease and convenience in mind, phone calls are even among, if not the top of the list.
By:
Jeremiah Slivkal
Technologyl
Apr 20, 2010
IVR solutions, as they grow more complex in their capabilities, are assuming a more prominent role in enterprises. Once merely a front line for call centers, IVR has now evolved into a tool that facilitates not only customer service, but also other processes that are ripe for automation such as workforce
By:
Jeremiah Slivkal
Technologyl
Apr 20, 2010
A Look At Rear Projection Television
What is rear projection television? The term comes from the fact that the rear projection TV sends the image onto the viewing screen from behind the screen. When you are in a movie theater, the image in projected onto the front of the screen. That is why the projector is behind the audience in a movie theater.
By:
Jeremiah Slivkal
Technologyl
Apr 20, 2010
Basic Facts About Multilayer Pcb
A Multilayer PCBs consist of multiple layers of electronic components placed over each other.
By:
Jeremiah Slivkal
Technologyl
Apr 20, 2010
What are prepaid calling cards? Prepaid calling cards are telephone minutes which are purchased in advance.
By:
Jeremiah Slivkal
Technologyl
Apr 20, 2010
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
Jeremiah Slivka has 101 articles online
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Cable and Satellite TV
Cell Phones
Communication
Electronics
Gadgets and Gizmos
GPS
Satellite Radio
Video Conferencing
VoIP
]]>
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.
Find tips about menstruation, menstruation during pregnancy, menstruation after menopause, seizure symptoms, mini seizures , what causes seizures and other information at the Health And Nutrition Tips website.
Phone Broadcast: Your Personal Details in Push Button Dialer
www.pushbuttondialer.com Dennis Bayne walks you through the Affiliate side of your Back Office in Push Button Dialer.
We are here to hep you out with all kind of BPO solutions. We provide CLI, VOIP, DID, Hardware Dialer, Software Dialer, Predictive Dialer, Manual Dialer, VOIP Gateway, and all kind of harware and software for BPO and small Businesses To get more details please write me on arvindkumarjakhar@gmail.com or have a look on arvindkumarjakhar@gmail.com for direct contact call me on +9195909007140
Video Rating: 5 / 5
Push Button Dialer: General Overview/Quick Start Video
www.pushbuttondialer.com Dennis Bayne delivers a quick run through on the ease of setting up a voice broadcast campaign in Push Button Dialer.
No commentsPhone Broadcast: Processing A Payment Outside The Push Button Dialer System
www.pushbuttondialer.com Dennis Bayne runs through how to process a payment made outside the Push Button Dialer System.
Video Rating: 0 / 5
How collection agencies can increase productivity and ROI using IAT SmartDial Solutions. IAT provides the dialing solutions you need — predictive dialer, smart auto dialers and IVR messaging.Find the option that’s right for you: Hosted dialer services, site-premised systems or a combination of both.
Video Rating: 0 / 5
