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www.altitude.com – Find out how you can increase the success of your campaigns with Altitude Award winning technology while complying with the most demanding legislation. Altitude Unified Dialer is the right technology for successful proactive contact as it automates and adds intelligence to the dialing process.
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Berlin, Germany — November 1, 2010

ESOMAR gave its first Best Presentation Award at the ESOMAR Online Research Conference in Berlin, (October 17- 19), and explored the role of Online and Social Media research in a changing global research environment

Online research…and all that Jazz!

The practical adaptation of old tunes to make new music

Steven Gittelman & Elaine Trimarchi – Mktg. Inc. USA

The competition was open to all presenters, who submitted a paper for the conference. Conference delegates voted for the winning presentation, allowing for a true democratic selection of a winner selected by peers.

The ESOMAR online congress was attended by over 220 delegates from 35 countries. Some eighty papers were submitted for presentation and fifteen selected. Preceding the Mktg, Inc. presentation was a keynote by Kathy Dykeman of Facebook which echoed some of the same themes so pronounced in the winning presentation. The determination of best presentation was made by ballots submitted by the attendees.

Gittelman’s reaction was one of surprise and resounding joy, he said: ”We are the mouse that roared. Now let’s make good music together.” He calls for all market research practitioners to become the ”Keepers of the Sampling Frame.” In his view, it is only when we can responsibly understand what our samples mean that we can convey to our clients how much they should rely on the data. ”The responsibility is not theirs to interpret but rather ours to explain.”

About Us:

The Sample Source Auditors?, a division of Mktg., Inc., has championed the need for standardized metrics for online research. We have analyzed over 200 panels in 35 countries. We provide unique online sample quality measures and solutions. Real ID? provides a stable sampling frame. Each respondent is demographically and behaviorally profiled with 10 segmentation models generated through the Grand Mean Project?. Real ID? verifies that respondents are real, engaged, distinct and Micro-Behaviorally Targeted? – you get to know your respondents! The Grand Mean Project? continues to analyze panels; Optimum Blending Solutions? gives you the right mix of sample sources; Consistent Track? measures panel predictability and consistency through time; QMetrics? identifies and deletes the “worst” online respondents; Cropduster? digital fingerprinting software for eliminating duplicate respondents.

Mktg. Inc. offers state-of-the-art programming, hosting and real-time reporting for all your research projects. We excel in data collection for both online and traditional telephone surveys. Our CATI facility has been in continuous operation since opening in 1979, and all of our 160 interviewing stations have predictive dialer capability.

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Iowa City, IA — November 3, 2010

4More Appointments, Inc. confirmed today their new marketing protocol for 2011 will be dubbed, “Call Center in the Box.” The format is a compilation of call center services, email extraction and high volume e contacts for business owners. “We would love to thank our Swedish counterparts Anders Person and Ake Johansson for their commitment over the past few months. There were several stamps in the passports getting Call Center in the Box off the ground,” said Richard Pamenius, executive VP, “but I think we have finally arrived at a solution that both maximizes penetration and provides a seamless CRM interface for our clients.”

The marketing format is designed to run on a VOIP (Voice Over Internet Protocol) service and provide the user a real time interface with their prospective new clients. The service will be able to extract emails by the thousands, send these prospects a simple introductory e contact and be loaded into a predictive dialer for call routing. The simple format will allow clients to choose marketing campaigns on a weekly, bi-weekly or monthly basis. “The new upgrade will improve performance in almost every dimension of our client’s business model, without raising our prices a dime,” Pamenius was quoted.

4More Appointments, Inc. is headquartered in Cedar Rapids, Iowa.

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Here is a locked safe I got from a business that closed. I put a machine called an “Auto Dialer” in it to figure out the combination. It will be for sale once I get it open.

Dallas, Texas (Vocus/PRWEB) November 16, 2010

In October, Certified Payment Processing (CPP) rolled out its new sales division, ISIS Direct (Isis). As part of the roll out, a new website has been created and launched: http://www.Isis-360.com.

Isis is a full-service provider of specialized merchant services and also leases point-of-sale terminals that quickly process all forms of payments: debit and credit card transactions, gift cards, checks and contactless cards. Isis products and services are designed to help businesses increase revenue, control costs, improve efficiency, enhance payment processing security and provide their customers with the most popular payment methods.

Isis will use CPP?s operational infrastructure, including the predictive dialer/call center, payroll, training, marketing/communications, website design/development, application processing and human resources. And while Isis will focus almost exclusively on ?self-generated? sales calls, consultants will also be given pre-set sales appointments from the CPP call center.

In addition to highlighting the many products and services offered by Isis, the new website will focus on recruiting Account Consultants throughout the country, as well as training and development for the sales teams. In the future, an extensive recruiting portal will be added to the site, showing the many reasons that working for Isis is different than other industry sales positions. Isis is looking to hire an additional 350 account consultants and 50 field managers in the next year. Isis account consultants are offered uncapped compensation potential, flexible hours, a generous bonus package and comprehensive benefits.

Account consultants will have the ability to recruit their own field sales team members to work directly with them to acquire new merchant accounts. When one of these account consultants is ready, they can also begin to recruit and train their own sales people. As Isis account consultants build their teams, the potential for income increases.

?This sales model is unique in our industry,? says Tony Norrie, General Manager for Certified Payment Processing. ?Isis is not the traditional ISO/agent model which is so familiar to most in our industry. With the ability to personally recruit and build a team, the Isis sales channel incorporates a hierarchical, down-line structure. We believe this personalized approach will build a strong relationship bond and greatly impact retention of team members.?

Those interested in learning more about working with ISIS Direct are encouraged to call 800-581-7303 or e-mail Isis recruiting at careers@isis-360.com.

CPP now has three direct sales entities?TransTech Merchant Group, Summit Merchant Solutions and ISIS Direct, the newest venture. Together, they employ nearly 500 sales associates all across the country, supported by 300+ office employees at two facilities in Dallas.

About Isis Direct/Certified Payment Processing

Isis Direct is the newest sales entity for Certified Payment Processing (CPP), a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks and online purchases, in addition to a range of other specialized merchant services. For nearly 20 years, CPP has helped businesses increase revenue while controlling costs. Now with three sales entities?TransTech Merchant Group, Summit Merchant Solutions and Isis Direct?CPP has more than 30,000 active merchants and transactions of $ 3 billion. CPP is headquartered in Dallas, Texas.

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Melville, NY — December 7, 2010

CosmoCom, the global leader in Contact Center Consolidation 2.0, today announced that PharmMD has chosen CosmoCom?s industry leading, virtual contact center technology to advance their Medication Therapy Management (MTM) Services to improve patient outcomes and lower healthcare costs.

?Unintentional medication misuse is a major healthcare issue that jeopardizes patient safety and is costly to consumers and healthcare providers alike,? says Bo Bartholomew, CEO of PharmMD. ?We are always looking for ways to better improve the services that we offer our clients, and through our partnership with CosmoCom, we are doing just that.?

PharmMD connects patients with pharmacists across the country in order to educate and help patients understand their prescriptions. PharmMD?s vendor research, backed up by referrals from other healthcare leaders, led PharmMD to select CosmoCom?s CosmoCall Universe? contact center software.

CosmoCom?s state-of-the-art predictive dialer enables engagement mangers at PharmMD?s corporate office to proactively reach out to patients to schedule consulting sessions with pharmacists. The CosmoDesk web agent solves the problem of pharmacists being geographically dispersed across the country, by enabling them to use a browser-based softphone and Voice over IP (VoIP). Simply by using their PC at home with a headset attached, pharmacists can consult with patients as their schedule allows.

?There is no difference if our users are in the office or at their home anywhere in the country,? says Bartholomew. ?CosmoCom?s technology facilitates a virtual workforce of very professional talent we could not have otherwise reached.?

Bill Frazier, Regional Sales Director for CosmoCom, explains, ?All pharmacist interactions are reported upon and recorded for compliance. Each user can see the status or ?presence? of all other users on the system or chat with managers if they need assistance. CosmoCall Universe allows a highly extended workforce to operate as if they were in the same room.?

?PharmMD is another great example of redefining the use of contact center technology to improve healthcare and the lives of patients,? shares Ari Sonesh, CosmoCom CEO.

About CosmoCom

CosmoCom? provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today – and tomorrow. CosmoCom’s Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel ? including outsourcers and home agents ? on a single unified customer communications platform that is Virtual by Design?. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom’s unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world’s largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

About PharmMD

PharmMD is the quality leader in Medication Therapy Management Solutions. Based in Brentwood, Tenn., PharmMD works with employers and health plans to prevent medication related health problems through the application of the best pharmacist and physician knowledge using their proprietary MTM software. Founded in 2006, PharmMD improves coordination and communication among physicians, pharmacists, payers and patients by analyzing pharmacy and medical claims information and clinical decision making. Because PharmMD focuses exclusively on MTM, the company is able to analyze both aggregate and patient-specific data to identify trends and conflicts to positively impact patient health and contain costs. More information at http://www.pharmmd.com

All product and company names herein may be trademarks of their registered owners.

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Leesburg, VA — January 11, 2011

Square 1 Bank is pleased to announce the extension of a one million dollar debt facility to TelStar Hosted Services Inc., a premier provider of state-of-the-art, VOIP-based hosted contact center services delivered in the cloud.

TelStar?s industry proven contact management solutions are innovative and based on leading edge technologies, and have been used by Small and Medium Businesses (SMBs) and enterprises for over 10 years. TelStar?s solution offers more features and functionality than its hosted counterparts, including intelligent predictive dialing, true blended call center services, and automated messaging service. TelStar?s hosted solution is highly cost effective, allowing clients to minimize capital expenditure and use at-home agents; scalable, stable and reliable with restoral capabilities; and delivered competitively and proficiently by a highly professional team. In addition, TelStar provides personalized training, high quality, in-house customer support, and is housed in a world class, SAS70 compliant, secure facility.

?We?re impressed with TelStar?s progressive business model and we?re pleased to help grow a business that shares the visionary, creative approach valued by Square 1,? stated Alan Spurgin, Square 1 Bank Executive Vice President.

?Square 1 Bank has been proactive at identifying and supporting innovative small businesses, and we?re proud to be included as one of their clients. We?re so pleased to have Square1 Bank supporting our growth and working capital needs, and look forward to a lasting relationship as we continue to grow,? said James P. Dunn, CEO, TelStar Hosted Services Inc.

About Square 1 Bank

Square 1 Bank is a full service commercial bank dedicated exclusively to serving the financial needs of the venture capital community and entrepreneurs in all stages of growth and expansion. Square 1’s expertise, focus and strong capital base provide solid support for its clients’ needs. The bank offers tailored products and solutions aided by the latest in technological innovations. To serve its relationships, Square 1 has offices coast to coast in Austin, Boston, Boulder, Durham, McLean, New York, San Diego, Santa Monica, Seattle, and Silicon Valley. For more information, please contact Kristin Beyer, Marketing and Communications Officer, KBeyer(at)square1bank(dot)com, 919.314.3126 or visit square1bank.com.

About TelStar Hosted

TelStar Hosted Services Inc., ?Your Call Center in the Cloud,? is a leading communications-as-a-service technology provider offering blended call center services, predictive dialer capabilities, and automated messaging via the cloud. Our offerings, housed in a world-class, SAS70 compliant, secure data center, allow clients to avoid large capital expenditures and benefit from competitive long distance rates. Our feature rich, sophisticated call center services are deployed quickly and affordably across a distributed environment. We are service based culture with a highly motivated and skilled organization. For more information, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.766.1965 or visit TelStarHosted.com.

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Leesburg, VA (Vocus/PRWEB) January 20, 2011

TelStar Hosted Services, Inc. is ?Your Call Center in the Cloud!,? a leading Communications-as-a-Service technology provider offering blended call center services, predictive dialer capabilities, and automated messaging via the cloud, is pleased to add seasoned marketing, finance and information technology executives to its leadership team.

?We are very pleased at the caliber of the management team we have been able to attract, and look forward to their contribution to our future growth and development,? remarked James P. Dunn, CEO, TelStar Hosted Services, Inc.

Meghan Harris, Senior Vice President and Chief Marketing Officer, has over 15 years of sales and marketing experience in telecommunications, technology, internet and managed services. Most recently, Ms. Harris was principal of Harris Consulting LLC and co-founder of Wambo Media, an SEO and social media internet start-up. Ms. Harris?s prior experience includes Marketing Director for Nextel Communications, Inc.?s North East region, a $ 1.8 billion profit center, and Nextel?s New York Tri-State Area, a $ 600 million profit center. Prior to Nextel, at SkyTel Communications, Inc., Ms. Harris was Director of Market Planning and Strategy for the reseller channel, and negotiated international joint ventures in Europe and Canada as Director of Business Development. She has prior experience in international economic consulting and was a U.S. Foreign Service Officer. Ms. Harris holds an AB from Princeton University cum laude, an MA from Stanford University, and an MBA from Harvard University.

Justin Kulesza, Director of Financial Operations, is a seasoned CPA and business professional with over ten years of experience in auditing, accounting and post-merger integration. Most recently as the Manager of Acquisition Integration for IHS, Inc., Justin coordinated the successful integration of $ 450 million in acquisitions covering 1300+ employees in 17 countries. As Senior Auditor with PricewaterhouseCoopers LLP, Justin managed audit teams on clients such as Storage Technology Corporation, Newmont Mining Corporation, Vail Resorts, Big O Tires, Inc., American Medical Response, Inc. and Plasmon PLC. Justin has a BSBA in Finance and a BSBA in Accounting from Boston University.

Aravind Natarajan, Chief Information Officer, joined TelStar in May of 2010 and is an accomplished information technology executive with over 15 years of demonstrated success in designing and executing key IT initiatives. Most recently as the CTO of Apex CoVantage, an IT services organization with over 2,500 employees, Aravind led several key strategic technical projects to completion. Aravind also served as the Director of Technology for Apex CoVantage where he managed over 3,000 human resources worldwide for an $ 80 million complex development project for one of the largest telecommunications providers in the United States. Aravind is an Oracle certified DBA and is fluent in a wide array of technologies. He holds a BE in Computer Engineering from the University of Bombay and an MS in Computer Science from the University of Maryland.

About TelStar Hosted

TelStar Hosted is ?Your Call Center in the Cloud!? It takes, ?people, process, and technology working in concert? to acquire, retain, and service customers in a virtual communications environment. TelStar Hosted delivers state-of-the-art call center solutions via the cloud so that our clients can focus on their core competencies to expand the value of their business, replace large capital expenditure with comfortable monthly operating costs, and enjoy a scalable infrastructure in a SAS70 secure environment that can be deployed upon demand. TelStar Hosted Services provides state-of-the-art Communications-as-a-Service (?CaaS?) via the cloud to companies with significant call center or contact center operations. Our innovative services and solutions are based on leading edge technologies from best-of-breed providers. Our services are scalable, stable and reliable, delivered competitively and proficiently by a highly professional team. For more information, please contact Meghan Harris, SVP and CMO, Telstar Hosted Services Inc., 571.252.3013 or visit http://www.TelStarHosted.com.

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Rockville, MD — March 1, 2011

3CLogic, provider of cloud based contact center service, announced today that MCS (Management Communication Services, Inc.), a top solution provider for large corporations and small to medium businesses across the U.S., has launched successful sales campaigns using 3CLogic contact center service, enhancing its sales growth.

Management Communication Services, Inc. is a reliable provider of management solution services to businesses and corporations all across the U.S. With over 14 years of professional services provided to companies nationwide, MCS delivers quality services at reduced cost.

MCS is experiencing increased sales from campaigns that are running on 3CLogic. With features such as Intelligent Dial Plan (IDP), MCS has increased the number of customer contacts per hour making their sales agents more productive. MCS benefits from 3CLogic?s on demand call center capabilities with predictive dialing and agent interactions to efficiently and easily connect with their customers. Using 3CLogic?s contact center software helps MCS enhance its marketing efforts and gain lasting relationships with customers. Secure customer interaction is easily ensured with 3CLogic?s secure and highly accessible platform running on Amazon Web Services (AWS).

?To ensure our clients have the best systems management solutions to achieve their business objectives, we partner with the best of breed companies to interact with our customers,? said Gene Beckman, president of Management Communication Services, Inc. ?3CLogic?s contact center service deployed on Amazon Web Services (AWS) provides us with customer interaction tools that are scalable, secure, and highly available. We are able to reach 53% more customers than before.?

Raj Sharma, president and CEO of 3Clogic said, ?The fact that MCS is leveraging 3CLogic?s cloud based contact center services to enhance customer interaction goes to show how businesses of all sizes can utilize cloud based contact center services. You just can?t ignore the economics of cloud based contact centers anymore. The business case for cloud based contact center services is just too compelling.?

3CLogic?s Inbound Call Center and Predictive Dialer features, combined with their cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. 3CLogic connects businesses with their customers with high quality multi-channel services such as voice, e-mail and Texting all at a reasonable price.

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