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Heading: Predictive Dialers Bring Productivity And Profit

Constantly upgrading the technology as per the ever-changing market place is not only the need of the hour, but also the secret to reap maximum profits. Companies who have switched over innovative call center software and products like predictive dialers, auto dialers, interactive voice response (IVRs) among others.
Merger of two technologies namely internet and telephone system has ushered in a renaissance in the world of telemarketers. It has enabled the companies to scale unprecedented heights on the profit graph. These software’s and technologies have facilitate the working of agents and reduced drastically the time they spend on dialing and thus the telemarketers have more time to give their presentation to more potential customers.
Incorporation of hosted predictive dialer system does not call for grand expenditure on set up. It is easy-to-use system and requires minimal effort to get started, one just needs a computer, internet and dedicated telephone line for every agent. Dialing phone numbers automatically a predictive dialer even monitors calls and connects to telemarketing agent only when it is cent per cent sure that real person is online. It even facilitates outbound and inbound dialing capabilities. In case of more advanced predictive dialers query-based dialing, and time zone sensitivity.
Profits increase because predictive dialers lessen wastage of time by checking the number of answering machines, voice mails, busy signals and hang-ups that telemarketers may encounter during the workday. Besides, they empower the call centers to run multiple campaigns simultaneously.
Besides, Interactive Voice Response (IVR) is a blessing for call centers as they can easily turn into profit centers by reducing cost of hiring live agents. Hosted IVR services also add on to profit by bringing down the company’s expenditure on hardware, software, administration and maintenance costs.

Companies that have a major budget constraint, but still look forward to automate telemarketing to facilitate working for their employees auto dailer is a perfect tool. These can dial telephone numbers automatically for call center agents, but do not use algorithms such as the predictive dialer to connect the agent to only successful calls. Besides, monitoring systems, amplifiers, headsets are some other tools that bring success for telemarketers.
So with all its distinctive features, predictive dialers are a blessing for telemarketers as it enhances their productivity and give boost to telemarketing profits!
With this predictive dialer you will receive both outbound and inbound dialing capabilities, and can incorporate the system with your analog lines without having a separate database server.

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Ensurity Group Agent Tools, this is our Predictive Dialer, ONLY TALK TO LIVE CLIENTS, no more waiting on ringing phones, answering machines, hang ups, ONLY TALK TO LIVE CLIENTS and we help you get the data

Boost Your Telemarketing Profits With Predictive Dialer

Over the past few years, with innovative technologies being released the scenario of telemarketing has changed a great deal. Your telemarketing team can now be more productive than ever with the use of predictive dialers and other call center software and products. It is a big triumph and a history in the field of telemarketing where telemarketers spend less time dialing and more time actually giving their presentation to potential customers and all this has been possible due to programmed telemarketing tools and the recent amalgamation between the Internet and telephone systems.

There are several exclusive telemarketing services and products that have been modernized the way telemarketers carry out their trade. And they are Auto Dialers, Monitoring Systems, Amplifiers, Headsets and Predictive Dialers. Auto dialers as the name suggest can dial telephone numbers automatically for your call center agents to connect the agent without any extra features. It is a versatile tool that comes within affordable range helps to automate your telemarketing efforts. To monitor calls for testing, training, motivation and assistance monitoring system is there for you. To ensure good sound quality for each telephone call amplifiers are really useful. You can control the volume and enable muting and you can even switch from your telephone to your computer easily with some amplifier. Headsets another tool for telemarketing helps the telemarketers to have free hands to write type or do anything else while talking with potential clients. In few words it could be said that this tool helps to work hassle free. It prevents dropping of the receiver or the need to hold the receiver in an odd position while trying to write or type the client’s information. You can write while you listen to client at the same time. You will come across many types of headsets including voice tubes, in the ear, over the ear, noise canceling, wireless, and convertible all of which are excellent in their own field.

Last but not the least is the predictive dialer that has successfully revolutionized the way telemarketers conduct their businesses. Like the auto dialers it was developed to dial phone numbers automatically but gradually with time some new features were added to make it more efficient. Besides dialing calls automatically it can also monitor calls and the types of answers it receives when dialing which was lacking in auto dialer. Unlike auto dialers that do not use algorithms to connect the agent to only successful calls predictive dialers connected telemarketing agents to the call once it recognizes that a real person is on the line. For such useful features predictive dialers are used in many call centers today, that have assisted thousands of telemarketers to maximize their hard work and dissipate less time dialing non-responsive numbers.

You will need a computer, internet connection and a telephone line to host a predictive dialer. With this predictive dialer you will receive both outbound and inbound dialing capabilities, and can incorporate the system with your analog lines without having a separate database server. Among the other features that you will enjoy with this dialer is query-based dialing, time zone sensitivity and will also have the capability to run multiple campaigns simultaneously, alternate number dialing, and monitor and record calls. So it could be concluded that predictive dialer helps you to boost your telemarketing profits effectively.

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Profit And Productivity Multiplier ?Predictive Dialers

Predictive dialer is a call center solution that has enhanced productivity of agents manifold by saving on their precious time. It has liberated agents from tedious process of selecting and dialing a number, listening to busy signals, wasting time on wrong numbers or answering machines.
Step ahead from auto dialers that merely dial the numbers, predictive dialers only connect agents to calls that are actually answered by people and thus save time and open an opportunity for agents to give their product presentation for more clients. Besides in case of inbound call centers , as soon as a customer calls, Automatic Call Distributor, acting on the instructions given to handle the call, distributes it to agents or IVR response system after filtering on factors like number of the caller, country of origin, agent availability, agent with special skill set among others. A call reaches live agent only when the query is complicated, otherwise the calls are transferred to Interactive voice response (IVR) , where the query of customer is smoothly resolved by directing him through various menu options via pre-recorded messages.
An ideal prediction about ‘when to dial’ is made by predictive dialers using a complex mathematical formula. It also takes into count many factors like the average phone call length, average number of rings before a customer picks up the phone, percentage of dialed phone calls that are answered, average length of talk time on each phone call, number of telemarketers using the system and desired abandonment rate.
The technology that works behind predictive dialers is completely computerized. The dialer is connected to multiple agents and has several outbound lines. It calls several numbers in one and predicting time ensure that telemarketer and customer get connected without any wastage of time on either side. Christened as a blessing for telecallers, predictive dialers are a great help when it comes to keeping phone calls, leads and appointments in order. Besides, they are a blessing for a customer who gets the desired information quickly.
A basic system is ideal for call centers that just wish to increase the productivity of telecallers and they need not spend extra money and opt for predictive dialer with advanced features. But then, large call centers often wish to have all possible advantage. They can install predictive dialers with digital recording, IVR, branched scripting, in-depth reporting abilities, inbound/ outbound/ blended features, wage calculators, etc. It has been proved time and again that companies that have opted for predictive dialers have increased their sales and live contacts by 300 per cent., besides with them companies can run multiple campaigns simultaneously.

Predictive Dialers

The Efficiency of Call Center Software

Call center software is like a productive support for BPO industry. It is an essential part of every call center which wants proficiency and productiveness. Nowadays, people are frequently looking for some kind of reliable solution for their business that can take them to a high level of success. However, it can be possible if they employ some kind systematic procedure. And it is here that call center software plays a important role.

This systematic software generally comes in different forms and varieties. Although, all forms of this software performs with their standardized quality but their features are almost different. The most unique feature of call center software is concerned with its implementation or execution from any location. For example, you can persuade your BPO agents to work from home, this will save your lot of money and will provide you quality work. Moreover, it can easily scrutinize work if you want to keep a close watch on your agents performance. This whole process will increase your business in terms of both money and clients.

Following are some kind of call center software which utilized in BPO industry:

• Predictive dialer

• IVR ( Interactive Voice Response )

• CTI ( Computer Telephony Integration )

• Voice mail & PBX

• Auto dialer

This software can be operates in many other industries also, where customer is considered as a top priority. Apart from this, it can also handle call tracking process to data analysis and can maintain both inbound and outbound calling processes.

Call center software can systematize voice messaging for straight marketing procedures, leaving computerized messages on voice mail and answering machines. When a call is transferred to an agent it can save a lot of time and ultimately enhance the productivity.

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Predictive Dialers – Maximizing Human Interaction

Predictive dialers are many steps removed from their predessors,
the automatic dialers of the past. Whereas automatic dialing
allowed callcenter agencies to dial numbers quickly and
efficiently, predictive dialing also processes and makes use of
a whole range of information, linking callers to live voices
every single time. In fact, with predictive dialing, agents’
‘talk time’ has increased from an average of twenty minutes per
hour to fifty minutes per hour. This is a fabulous rate of
improvement – instead of wasting more than half of their time on
listening to busy signals and answering machine messages, agents
now spend the majority of their time engaged in producting
interaction. The dialer also manages the line to agent ratio by
pacing the call rate at the desired level. In this way, quotas
are met, and agents are neither idle nor overwhelmed. In other
words, because the hardware and software does its job, agents
are able to spend much more time doing theirs. And of course,
increased contact time means that the center’s goals are reached
much more quickly.

In many ways, it is still true that the real value of a call
center depends on its ‘human capital’ – the agents who interact
with clients and potential clients. The more the center’s human
capital is brought to the forefront, the more everyone benefits.
The aim of technology, therefore, is to maximize the time that
agents are able to spend doing what only they can do –
conversing, communicating, interacting. Predictive dialing and
other call center technology represents a perfect symbiosis
between person and machine.

A predictive dialing system is able to keep track of which
agents are available, while monitoring the responses to the
outgoing calls that it makes. Numbers that are busy,
disconnected, fax lines, or calls that are answered by machines
or voicemail systems are not connected to an agent. Only the
calls that are answered by a live voice are put through to an
agent, which means that the agent spends almost all of his or
her time on the line with a live person. Facilitating and
maximizing talk time is the goal of every call center.

The hidden benefit in all this is the fact that the agent is
much less likely to get bored or disheartened. Human contact is
important to everybody, and particularly to those who select
careers that highlight communication. Many of the agents who
choose to work in call centers are there precisely because they
are attracted to the work due to the fact that they have
excellent communication skills and enjoy interacting with
people. An endless stream of answering machines or busy signals
is bound to frustrate them. When they are able to spend fifty
minutes out of each hour actually interacting with clients,
however, the agents find that time goes by much faster and their
workday is more varied and interesting. Furthermore, they know
that their skills are valued, and that their company supports
them by investing in the appropriate technology.

Predictive dialing technology is improving all the time. One
problem that we occasionally still encounter is a short lag
between the time the outgoing call is answered and the time the
agent gets on the line. Generally, this is only a matter of a
few seconds, and some systems play a short recorded message
during this time. Nevertheless, any sort of lag time increases
the possibility that the potential client will become confused,
and that part of the agent’s talk time will be spent sorting out
the confusion. There is also the chance that the client may hang
up. Therefore, measures are being taken to speed up voice
connects and minimize this lag time to the point where it may
become imperceptible.

Predictive dialing has revolutionized call centers, and has the
potential to continue doing so. Calls are made much more
efficiently, employees are happier, and the goals of the call
center are likely to be me much faster. Now that this technology
is readily available (and improving all the time) it would be
almost unthinkable for any sizable call center not to invest in
predictive dialers.

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www.phonebroadcastclub.com Terry Anderson: 804-379-8329 Voice Broadcast Systems Broker
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Predictive Dialers ? Maximum Human Interaction in Minimum Time

It is completely an undeniable fact that the real value of any call centre is with its ‘human capital’ that is their agents who interact with the clients and the potential clients. In other words it could be said that the real value of a call centre is directly proportional to the size of the human capital that is more the human capital is brought to the forefront the more everyone benefits. And to achieve this target technology has gifted us with Predictive dialers that aims to maximize the time that the agents are able to spend doing what only they can do – conversing, communicating, interacting.

Predictive dialers has increased the ‘talk time’ of agents from an average of twenty minutes per hour to fifty minutes per hour which is considered as one of the biggest improvement over those busy signals and answering machine messages. Agents now spend the majority of their precious time engaged in producing interaction thus enjoying the hidden benefit of not getting bored that would have aroused due endless stream of answering machines or busy signals.

Those who have good communication skills and enjoy interacting with people particularly selects call centre jobs and they enjoy and find their workday is more varied and interesting when they are able to spend fifty minutes out of each hour actually interacting with clients. So you can realize how important and useful is dialer in a call centre that does not let go waste the energy and effort of an agent. Maintaining a perfect symbiosis relationship between person and machine predictive dialer helps the agent make maximum contact with their clients. Predictive dialer increases the work efficiency of the agents by avoiding those numbers that are busy, disconnected, fax lines, or calls that are answered by machines or voicemail systems. They only deals with those calls that are answered by a live voice which means that agents spend almost all of their time on the line with a live person.

In short it could be said that predictive dialer aims at facilitating and maximizing talk time in every call center thus keeping the agent always engaged in their work. Besides this the predictive dialing system also keeps the track of agents that are available while observing the responses to the outgoing calls that it makes. The combined work of the hardware and the software in the predictive dialer enables the agent to spend more time in juggling their works efficiently thus making the maximum in minimum time. In fact it can be said that predictive dialing has revolutionized any sizeable call centers to achieve their goal of satisfying their customers. Attention is paid to speed up voice connects. Attention is also given to minimize the lag time that is occasionally still encountered to the point where it may become faint. Though it is a matter of few seconds but it creates confusion among the potential clients

WI: Denny Lauer, USW Local 2-1279, phone banks using one of five predictive dialers in the USW District 2 office. (Video credit: Casie Yoder)
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This is the February 2009 version of the Hello Hunter Hosted Predictive Dialer interface. Sign-up for a demo of the latest version of our dialer at www.hellohunter.com. Unlimited predictive usage starts at 9 The administrator interface is similar to the agent interface. Contact information will automatically pop on screen. Predictive dialer campaign mode supports from 1-5 telephone lines per agent, or use our dynamic algorithm. Compare against other cloud call center applications and save! Hello Hunter makes both a Predictive Dialer and a Voice Broadcasting system. The platform is based on FreeSWITCH and Adobe Flash. International call centers welcome!

For a live demo of this technology please call 1-877-MY-NUXIBA or 801-255-6398.