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Outbound Telemarketing With Predictive Dialer

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Home Page > Business > Customer Service > Outbound Telemarketing With Predictive Dialer

Outbound Telemarketing With Predictive Dialer

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Outbound Telemarketing With Predictive Dialer

By: Duke Smith

About the Author

www.freedomtelework.com
22158 Appleton Drive,Boca Raton, Florida 33428
Phone :: (646) 649-3811
Email :: sales@freedomtelework.com

(ArticlesBase SC #1285363)

Article Source: http://www.articlesbase.com/ – Outbound Telemarketing With Predictive Dialer

Freedom Telework is the recognized leader in delivering cutting edge, real time, high quality Voice Call Center campaign technology. Renowned for its ease of use and intuitive setup and execution, this solution may be deployed for various implementations, enabling service providers, Telephone Companies and Organizations to differentiate, produce new sources of revenues, decrease costs and increase customer satisfaction.
Freedom TeleWork has created the most comprehensive yet easy to use and economical tool to deliver advanced call center technology to your business. Our commitment is to achieve excellence in fulfilling your customer communication needs. As a company we take our commitment seriously and pledge the following to our Community of Customers.
Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction.
Predictive dialing is the perfect technology to increase agent productivity by maximizing their talk time. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
It all started out as a dream by an elite group of telecommunications and business process experts that they could create a customer service and sales superhighway that would propel their corporate customers businesses to new heights.
A dream that at home workers could join this revolution and have the opportunity to receive training and to fulfill their potential as TeleWorkers.
Freedom TeleWork has created the most comprehensive yet easy to use and economical tool to deliver advanced call center technology to your business. Our commitment is to achieve excellence in fulfilling your customer communication needs.
Freedom TeleWork makes it easy to either upload your own calling lists or to purchase and deploy certified lists of leads. Instantly Source, Select, and Order Lists from the leading Business and Consumer Databases available
Progressive dialer enables an agent to view a record before the dialer launches the call and is used in Business to Business Campaigns where you most likely all calls will be answered, Progressive dialing gives the agent a chance to see who they are calling next.
Predictive dialing is the perfect technology to increase agent productivity by maximizing their talk time. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
TeleWorkers are asked whether they prefer to handle inbound or outbound calling jobs or whether they prefer answering Chat and e mail requests.  This is important to know as there are many global workers who can write fluently and in beautiful prose for a particular language who would be excellent chat or email agents but who speak that language with an accent which may not be helpful in selling products or services over the phone.
Freedom TeleWork gives you the ultimate flexibility in choosing call routing for your organization. Skills based routing allows you to specify the order in which inbound calls are routed to particular TeleWorkers. This is specified based on the inbound phone number called in on or the response that the customer provided to the Interactive Voice Response (IVR) system associated with the call in number. For example, if the caller has indicated by pressing the selection indicated for Technical Support, the system will first try to deliver that call to the first agent indicated as a Technical Support TeleWorker. If that TeleWorker is busy, the Call Routing system will then go on to the next designated agent, and so on. If you choose, you can also have a voicemail prompt if there are no specified TeleWorkers with the appropriate skill sets currently available.
Intelligent Scripting further enhances the Call Routing Process. Once the call arrives to  the proper TeleWorker the appropriate script is served up to the TeleWorker with the Callers name and any other information from the database merged into the script to allow for an easy and smooth delivery of the message being communicated, whether it be sales, collections, or customer service.

Visit Us :: http://www.freedomtelework.com

Retrieved from “http://www.articlesbase.com/customer-service-articles/outbound-telemarketing-with-predictive-dialer-1285363.html”

(ArticlesBase SC #1285363)

Duke Smith –
About the Author:

www.freedomtelework.com
22158 Appleton Drive,Boca Raton, Florida 33428
Phone :: (646) 649-3811
Email :: sales@freedomtelework.com

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Source:  http://www.articlesbase.com/customer-service-articles/outbound-telemarketing-with-predictive-dialer-1285363.html

Article Tags:
virtual call center, hosted call center, progressive dialing, predictive dialing, call center software, call center services, work at home agent, call centers, work at home agents, call center service, predictive dialer, autodialers

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A step-by-step demo of the power dialing solution that helps dial 250 leads per hour, talk to 80 leads, track them better, email and close more sales. Our sales engine software is used by several Inc. 500 Companies. We have helped these fast growing companies to double and triple their sales. Triple your calls, Triple your sales Our sales engine software is used by hundreds and hundreds of Insurance agents, Realtors, Mortgage brokers, and time share companies all around the world.

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We are in the Team Building Business at Safesoft solutions www.safesoftsolutions.com we want YOU to get ahead of the game. We want your team to IMPROVE and we believe your company and our tools… can make a difference. http Predictive Dialers with a difference.
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Applied Materials’ SmartSched system is the semiconductor industry’s first predictive scheduling solution for optimizing the movement of wafers through the lithography cell. Permalink: www.businesswire.com

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While sales are dropping and competition is increasing, an SMB (small or medium sized business) is bound to have a difficult time remaining afloat. That’s why the number one solution is to cut costs and increase profits. Make an appointment today :: www.freedomtelework.com // created at animoto.com

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Review of Contact Center Software Hosted Predictive Dialer Systems

The primary functions within a call center is a aggregation of data control and voice related systems, There are many different dialing systems on the market today, and many of these allow the users to control the differing schedules and data recording systems, but very often they are a combination of programs and need administering constantly. This Hosted Predictive Dialer Systems is very up to date in its design and creates many benefits to the agents using the system and the people administering it. And these systems take you to the next level of predictive dialers making it indispensable in its design.

As many predictive dialers operate with VOIP gateways, PBXs digital recordings and ACDs which work in a performance based system that allows access to all these necessary tools for the modern call center. Hosted systems work with one goal in mind, and that is to enhance the overall performance of the agents that currently use these multi faceted systems on a daily basis and creating a user friendly environment for them to operate from. This one aim is crucial to your success as a customer service center which has the need for up to date communications systems to work all day every day.

The improvement of these systems is crucial to maintaining the predictive dialer goals that are a requirement of your business; simply put you must have access to the latest and most up to date equipment and systems to make the organization run smoothly and efficiently. With targets in mind for the following your systems must give the very best in performance, telemarketing campaigns, debt collection, teleprospection, and for telesales, without a good predictive dialer system you could be missing the boat, and a good system should be able to screen out the desired calls to be able to stay at the forefront of these issues.

The Hosted Predictive Dialer should and can deliver increases of up to 70% on your base productivity and this should start to pay for itself very quickly. Also the system will negotiate between differing time zones and the like, also keeping the agent on top of quotas to help them remain productive. As part of the system it should also create a do not call list for those customers you do not need to call back, as well as call blending being a strong part of the overall management tool selection.

You have the option to specify which management campaigns you wish to utilize with your system as well, this is done as an independent part of the system allowing for the criteria to be modified suiting your current campaigns. The software will only allow successful calls to be made and when it does so it utilizes the TSRs thereby maximizing the hourly talk time and there again increasing the productivity of your agents.

So you can get the idea that the Hosted Predictive Dialer systems are very much a tool to enhance your business statistics and allowing the agents to be operating more efficiently which is their function. This tool will greatly enhance the overall productivity of your organizations bottom line.

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The role of progressive dialers and the predictive dialers in the modern call centers

In the modern time, no doubt call centers play a pivotal role in the business world and in order to provide the clients with high quality services the modern-day call centers are adopting advanced technologies, progressive dialer and predictive dialer are the two latest additions in the comprehensive range tools and technologies through which the contemporary call centers operate.

Both the progressive dialers and the predictive dialers are used to increase the outbound call efficiency.  In the earlier times, the call center agents had to make calls through a pre-set database and they had to wait for a long time for a person to attend the call. But, all those days are simply gone, no more need to waste precious time in waiting for a long time to make a call.

Progressive dialing is highly effective automated dialing system. This system helps the call center agents by displaying with all the contact information before making every call. In this way the system helps them to communicate with the clients more personally.

On the other side, the predictive dialing system another effective call center tool that helps the call center agents to make maximum calls while saving their valuable time and effort. The predictive dialing actually is an innovative way of computerized predictive dialer that route only those calls answered by real persons. The system is designed in such a manner that if a call comes busy and any call is unanswered then the dialer drops the call.

This modern calling tool dials contact numbers from the database. The predictive dialer automatically drops busy lines, fax machine replied lines, busy lines and unanswered calls and it routes all these types of calls to the call center agents and in this way all the call center agents stay busy all the time. The predictive caller is designed in such a way that when the call centers are not available at a certain time then after a little time of silence the system drops the calls.

The predictive dialers are categorized into two parts – software based and hardware based. The hardware based dialers comes power-packed with plethora of features, like high capacity line handling, faster in call switching and many more.

With the advancement of all these technologies call center operations have become absolutely hassle-free now for which the businesses can also expect high quality services from the modern call centers.

Successful insurance sales business owner covers impact of use of his voip based telemarketing/call center solutions has on his company’s income. How it handles any “dryspells” of lack of contact and keeps his staff busy.

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Predictive Dialer Software

Today’s in the current competitive market in which the provision of satisfactory customer care and support has become inevitable requirements for business success, the use of predictive dialers can be rewarding. The predictive dialer can be described as a computerized telephone dialing system or software that characteristically has more outbound lines for connecting multiple call center or telemarketing agents. So, the predictive dialer software is used in telemarketing and call centers to make automatic phone calls. With the call center software, the telemarketer is not required to manually dial each phone number. Instead, with predictive dialing, a computer does the dialing. There are different types of predictive dialers that are software platforms, hardware platforms, and hosted platforms.

Predictive Dialer Software is often used in conjunction with hardware platforms such as telephony boards. The telephony board equipment can detect answering machines, and will then either hang up or leave a recorded message. This can be eliminates the need for the agent to process the call. This helps prevent nuisance or silent calls. A silent call is when the auto dialer calls too many numbers at once, and there is not an agent available to talk when someone answers the call. Predictive dialer software also captures data on the calls made.

A hosted platform is an Internet-based predictive dialing system. This method employs an Internet link connected to the agent’s telephone. The hosted platforms are beneficial for smaller companies because the upfront cost of computers or telephony board equipment is not necessary. The Predictive Dialer Software is provided as a service, and as long as the agent is connected to the Internet the auto dialer will work. In this calling data and demographics are provided by the host service, and requested changes to call ratios and geographic regions are made through the service provider.

A major benefit offered by predictive dialers is quality customer care at a relatively lower cost. The benefits of a Predictive Dialer are that one of the basic applications used in the call center to control cost is the predictive dialer. Not only do they also ensure cost effective customer care, they also help to increase productivity. There’s only Oracle, a provider of predictive dialer systems, says the use of the telesales facility can increase productivity by 70%.

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www.safesoftsolutions.com – we believe in people… we believe in your team . We believe our predictive dialer solution is perfect for your team and for “normal” people to use. You don’t need to be an expert… 😉 Just give us a go http
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Employing Predictive Dialers to improve Product sales

Together with the advancement in technology, a lot of new locations have been honed to a far more polished look and made using for your benefit of human beings in several industries for that goal of generating profit and earnings as very well as accomplish a high modicum of success. So much so, that in recent years numerous efforts are actually manufactured to skilfully develop numerous areas so as to have the goals set by us. As the digital age converges, the availability of recent software’s and state in the art equipment and its access has been opened for the use of these purposes. Get in touch with centres are actually growing in range for your past couple of years and also have turn out to be a profitable company venture. Numerous people today are already working at such centres plus the employees transcend all boundaries of age, class and race. Most from the time students are also seen working at contact centres, sometimes full and often part-time to either assist purchase studies or just create a extra productive use f their time.

Software’s are actually around all of the time along with the use of these within the call centre business is a massive accomplishment. Their launch into the marketplace has not only created waves but produced the lives of numerous entirely uncomplicated to deal with. Predictive dialer software’s, as they’re duly referred to as would be the principal approach of employing reliability and ease into this business enterprise. They operate inside form of your placement of calls; a set amount at a particular schedule as a way to keep up with the decision centre agents busy and to make maximum use of their time. Moreover, consumers do not have to wait on the line for his or her turn to talk to an offered employee and if this happens, they’re far more likely to say goodbye instead of wait for a long period to become able to get attached to an idle operator. In addition to the numerous advantages associated with predictive dialer software program, you’ll find some disadvantages as effectively. These are mostly to do with all of the poor software package top quality which is often manufactured available from the marketplace place which can corrupt a system and destruct the call centre organization.

Using the using this kind of application, sales and validity of the decision centre organization is increased because by way of this objective people today do not need to watch for somebody to get the phone because the calls are being automatically generated to get received by idle get in touch with centre agents. It’s important to make sure time calls in a very particular way so that every time a person calls, the staff is able to talk to them. The pc software needs to be installed in a very correct method to avoid poor top quality and reduced service further decreasing the quota of customer satisfaction. Hosted predictive dialer application works by controlling the amount of telephone numbers it dials. Making use of an equation of algorithms and previously gathered data from the employees function at the decision centres enables the software to produce a schedule of when and hoe numerous calls to place inside a certain time set that will be sure that employees is available to discuss to all of the buyers.

This helps in achieving a balance of function limit of the call centre agents and in ensuring a lucrative and a successful enterprise and to improve earnings and gross sales. Given that more time is put in talking to the clients, agents grow to be skilled inside the art of conversing professionally and are capable of note the likes and dislikes of purchasers. Productivity increases as properly and makes positive the decision centre is running smoothly. The elevated efficiency provided bys such software also increases reliability and also the company facet of the call centre so that much more purchasers are happy for connecting to such an organization that values the time of the clients and makes them feel important. Buyer satisfaction is an important aspect in any business and profit and accomplishment can only be achieved if this kind of a objective is kept in mind when dealing with the organization.

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Local Entrepreneur Cuts Cost and Improves Efficiency with Predictive Dialer Lists

With almost every business in the world feeling the crunch of the economic decline, they are constantly on the prowl for a marketing method that can cut costs and improve efficiency. This need is especially strong in call centers across the globe.

Local Entrepreneurs are Getting Creative

They have jumped on the automation bandwagon. By combining an automated sofware with dialer leads lists prospecting could not be easier or more efficient!

Wish Every Call Was a Qualified Lead?

Now there is a way for you to make sure that your call center representatives do not waste hours of precious time trying to reach potential leads. Predictive dialer lists when used in conjunction with dialing systems can screen out all unnecessary calls and route only live leads to your call centers. Learn more about how you can earn thousands more each month with this unique method.

Stop Wasting Time

You save a great deal of time and subsequently money as well when you put a predictive dialer into use. Your call center agents will no longer have to spend hours waiting for a live person to get on the phone. With predictive dialer lists, your dialing system is automatically fed thousands of leads to sift through.

There is NO Need to Buy Expensive Lists!

You can save money by purchasing a lower cost targeted list from a company that is trusted in the field and automates the purchase for maximum savings. A failure rate of 30 percent is bound to happen with a cheaper product, but the dialer system will catch the failed calls so it will not cost you a penny to try them, and you can save thousands of dollars over the higher priced lists. You need to look at the cost per lead in order to get a better idea of value where lists are concerned.

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Vmukti.com Contact Center Solutions, Outbound predictive Dialeronline meeting place, live video streaming and Voip service. For more info : www.vmukti.com contact@vmukti.com
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