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NEW YORK, NY — October 16, 2004

Webster Bank has engaged The Edcomm Group to deliver its Call Center Skills program throughout the bank?s inbound and outbound call centers.

Call Center Skills is a call center training course that teaches customer service representatives how to effectively manage and control their calls. Call Center Skills, an eLearning training program, offers participants a new set of skills, tools, tips, and techniques to ensure their call handling will meet business goals. The course is recommended for customer service, technical support and sales representatives, as well as their supervisors and managers.

Founded amidst the Great Depression in 1935, today Webster Bank has over 17 billion in assets and more than 100 bank locations. The Connecticut-based institution provides consumer banking, insurance, and investment management services. The Webster Financial Corporation owns Center Capitol Corporation, an equipment financing company headquartered in Farmington, Connecticut and is the majority owner of Duff & Phelps, a leader in investment banking and financial advisory services based in Chicago.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many industry specific off-the-shelf products that have proven themselves effective in organizations around the world.

The Edcomm Group is a 17-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service, and market share ? providing bottom-line results.

The Edcomm Group (http://www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

The Edcomm Group offers educational programs for banks and other financial institutions. To learn more, visit http://www.bankersacademy.com

For more information, please contact:

Linda Eagle, President, The Edcomm Group

1-888-4EDCOMM

linda.eagle@edcomm.com

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Related Outbound Call Center Press Releases

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Toronto, Canada — November 6, 2004

TigerTel/UTR (TigerTel Communications Inc.) is pleased to announce that four of its locations have received several awards for outstanding service and achievement in the call centers Canada industry.

TigerTel/UTR Toronto, Montreal, Oshawa and London locations have been awarded with the Call Center Award of Distinction by CAM-X, the call centers Canada industry trade association for providers of call center services including Inbound Order Desk/Help Desk, and Web-Enabled Customer Assistance. The Award of Distinction was developed by CAM-X to “celebrate excellence in Customer Service for those call centers responding to the more complex requirements of e-commerce and consumer response”.

TigerTel/UTR Toronto has won the prestigious Call Center Award of Distinction over the past three consecutive years. The TigerTel/UTR Montreal location has won the coveted award over two consecutive years. In addition, TigerTel/UTR Oshawa and London locations (first time entrants) were awarded Call Center Awards of Distinction. All four locations ranked among the top ten final scores across all Canada call centers, with TigerTel/UTR Toronto finishing among the top five scores for outstanding customer service in the call centers Canada industry.

In addition, the TigerTel/UTR Toronto location has been an awarded with an exclusive, Diamond Award of Excellence, also by CAM-X. This is the 12th consecutive year the Toronto location has done so. The Award of Excellence each year celebrates call handling techniques and customer service for Canada call centers and message centers. The Calgary branch, a first time entry, was also awarded with the prestigious CAM-X Award of Excellence.

“TigerTel/UTR’s showcase of top-notch customer service serves as a benchmark for all message service companies,” states Lillian Lyle, CAM-X President. “In an industry that relies on person-to-person communications… the Award of Excellence serves as a testament to their training methods and we congratulate their employees for their achievements.”

“The TigerTel/UTR representation of excellence in the industry is unprecedented,” says Sue Coetzee, Vice President of Sales and Marketing for TigerTel/UTR. “As a Canada call centers company, these awards represent the achievement of a high level of standardized service delivery, spanning the entire country. We are tremendously proud of the systems we have built and the people who deliver this service excellence throughout our call centers across Canada.”

About TigerTel/UTR

Canada call centers organization TigerTel/UTR specializes in inbound and outbound call center solutions and services for clients throughout North America. With multiple call centers in Canada, TigerTel/UTR has built an infrastructure that provides personalized services to our clients while at the same time delivering world class results at every level. >From traditional message center services to sophisticated customer relationship management applications, our range of call centers and voice messaging solutions support and enhance the business strategies of TigerTel/UTR clients!

For more information about call centers Canada industry leader TigerTel/UTR services and capabilities, email us at Media@TigerTelUTR.com or call toll-free 1-888-737-7667.

Media Contact:

Sue Coetzee

TigerTel/UTR

1-888-737-7667

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This shows how system logs are to be maintained

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Hoboken, NJ — November 15, 2004 – e-

Glue Software Technologies, a leading provider of call center productivity solutions, today announced that the company will host a series of Web seminars for the insurance and financial call center industries on November 17th and 18th, 2004. Hosted by Shay Grinfeld, CEO of e-Glue Software Technologies, these informative, complimentary sessions explore a variety of issues, strategies and techniques for increasing efficiency, profits and value in the call center.

On Wednesday, November 17, 2004, e-Glue will present ?Insurance Call Centers ? High Touch Service and a Transition to Value,? which examines the challenges that insurance call centers are confronted with on a daily basis. As more and more potential customers and policyholders turn to their phones for transactions and information, insurance companies must provide a high-touch experience for the caller that is equal to or exceeding a face-to-face experience. Yet the vast knowledge base of information that varies from state to state, by customer and product, creates an extremely challenging environment even for the most experienced agent. e-Glue?s webinar will address how insurance companies can provide the tools and knowledge for call center agents to more easily access correct information and focus more of their time identifying quality sales prospects and reducing overall risk.

The following day, e-Glue will host ?Financial Call Centers ? Transition to Profit Center,? which looks at the mounting pressure within financial service-based call centers to slash costs, yet provide strategic value to the organization. The conversion of a traditional service center into a profit-making entity requires a great deal of sales training and re-training, which often sends operating costs rocketing. e-Glue?s webinar discusses how financial organizations can leverage their call base to convert service calls into sales opportunities by equipping their agents with targeted, just-in-time sales assistance, while deploying strategies to maximize the efficiency of the call center through reduced handling times.

Webinar registration

To register for either of these web seminars, attendees can visit the Events page on e-Glue?s web site at http://www.e-glue.com/events.htm for a complete description of each webinar and registration instructions. Or alternatively, contact e-Glue by phone at (201) 217-0022.

About Shay Grinfeld

Shay Grinfeld is CEO, U.S. Operations of e-Glue Software Technologies, where he is responsible for North American sales, marketing and product support. Prior to joining e-Glue, Shay was VP of Product Development at ALFY, an interactive media and education company. Shay holds a B.A. in General Studies/Computer Science and an Executive MBA from Columbia University.

About e-Glue Software Technologies

Founded in 1996, e-Glue Software Technologies is a leading provider of intelligent call center productivity solutions. e-Glue?s ?just in time? performance support solutions are designed to address the needs of enterprises that utilize CRM or ERP systems?organizations such as inbound and outbound call centers?to handle complex tasks efficiently while using mission-critical applications. The company maintains offices in Hoboken, New Jersey with R&D facilities in Israel. For more information about e-Glue Guideline, visit the company?s Web site at http://www.e-glue.com or contact e-Glue at (201) 217-0022 or sales@e-glue.com.

Copyright © 2004, e-Glue Software Technologies

79 Hudson St. Suite 506

Hoboken, NJ 07030

(201) 217-0022

Eric Lonsinger

e-Glue Software Technologies

(201) 217-0022 ericl@e-glue.com

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— December 1, 2004

Now located at 33 Alderney Dr. in Dartmouth the new contact center presents a completely renovated facility and a new state of the art predictive dialer. Scott Wilson, Eastern Regional Sales Director of TigerTel/UTR, announced plans to grow the outbound call center presence and create a even larger contribution to the Nova Scotia economy and business community.

Equipped with state of the art predictive dial technology, some of the industry’s most talented and creative outbound experts and a solid history of excellence in agent recruitment and training, the TigerTel/UTR Halifax call center has a stellar reputation among all of its clients of meeting and exceeding campaigns or project objectives. Notes Douglas Swift, President and CEO of TigerTel/UTR, “All of our facilities have demonstrated continuous success with outbound call center services. Our flagship is now our dedicated outbound, 90-seat call center in Halifax with over 50,000 hours of outbound capacity and plenty of room to grow!”

Outbound call center services cover both business-to-business and business-to-consumer approaches in the areas of direct sales, lead generation, direct response TV, up-selling/cross-selling, customer satisfaction surveys, confirmation services, market research, database enhancement & management, fundraising and lotteries/ticket sales.

About TigerTel/UTR

Canada call centers organization TigerTel/UTR specializes in inbound and outbound call center solutions and services for clients throughout North America. With multiple call centers in Canada, TigerTel/UTR has built an infrastructure that provides personalized services to our clients while at the same time delivering world class results at every level. From traditional message center services to sophisticated customer relationship management applications, our range of call centers and voice messaging solutions support and enhance the business strategies of TigerTel/UTR clients!

For more information about call centers Canada industry leader TigerTel/UTR services and capabilities, email us at Media@TigerTelUTR.com or call toll-free 1-888-737-7667.

Media Contact:

Sue Coetzee

TigerTel/UTR

Media@TigerTelUTR.com

1-888-737-7667

http://www.TigerTelUTR.com

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This explains the various components of C-Zentrix IVR, Conference and IPBX reports. (For more information contact www.tvtworld.com)
Video Rating: 5 / 5

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This explains the method of diagnosis of the system
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www.welive2care.com Want to keep the sales pipeline filled up? Watch the video and learn the best ways to outsource and how to take advantage of the great benefits of outsourcing telemarketing services, inbound call center, and outbound call center.
Video Rating: 0 / 5

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— March 4, 2005

Training in US Accounting and US Taxation Get trained from Bridge21 Inc the largest trainers in QuickBooks in America now in India with Cosmic Technologies an ISO 9001 2000 certified BPO Company. First batch starts from 20th March 2005. Assistance will be provided in Job placement. Visit http://www.qbnetworks.net http://www.cosmictechnologies.biz

About the company:

Cosmic Internet Technologies Solutions Pvt. Ltd. is an ISO 9001:2000 certified BPO company based in Bangalore, India focusing mainly on providing IT & ITES Solutions in the areas of Financial Accounting, US Taxation, Book keeping, HR Payroll Processing, Data Entry, Web Development and range of related IT & ITES services to our clients by leveraging process, domain and people management expertise.

Services we offer:

Financial Accounting:

Cosmic offers the following complete and end-to-end range of services in Financial Accounting And Bookkeeping.

Business process Mapping, Migrating from Legacy Accounting / any Accounting system to US Accounting software and Taxation software like QuickBooks, Peachtree Accounting System, Creative Solutions, Ultra Tax, Turbo Tax, Lacerte Tax and Pro series Tax software’s. Backlog clearance and updating all accounts.

Tax Compliance????

I. US Tax:

a) Individual Taxation -(1040)

Software: Ultra Tax, Turbo Tax, Pro-series, Lacerte Tax Etc. The process of US Individual Tax return preparation starts with analyzing and preparation of US tax returns. The source documents is then analyzed by the professionals. Preparation of 1040 return will be done by our professionals and will be completed by using relevant Tax software. Once the returns are completed professionals will start self assuring the work based on the Self-assure check list provided to them. Print preview of the return. Communication to the CPAs.

II. APEC Tax:

In the modern business environment, high quality tax advice and planning can give your business a distinct competitive advantage

Cosmic provides a full range of Indonesian Tax Services which is designed to help our clients to apply the best and most cost-effective business solutions. We are committed to delivering this on a global basis and surpassing even your highest expectations.

a)Indonesia Tax:

Personal Tax Consulting.

Personal Tax Compliance.

Calculation of monthly tax payments.

Year end tax status report for all expatriate employees.

Review of the monthly tax deductions at year end for any tax shortfall.

Tax advisory.

b) Malaysia Tax:

Business Tax Services

Corporate and Business Tax Consulting.

Corporate and Business Tax Compliance.

Personal Taxation Services

Personal Tax Consulting.

Personal Tax Compliance.

Specialist Taxation Services

Tax Audits.

Investigations.

c) Singapore Tax:

Business Tax Services

Corporate and Business Tax Consulting.

Corporate and Business Tax Compliance.

Personal Taxation Services

Personal Tax Consulting.

Personal Tax Compliance.

Specialist Taxation Services

Tax Audits.

Investigations.

Web Development:????

Cosmic also provides web development Solutions for company implementing web-projects of any complexity. We develop unique web solutions to improve performance and have competitive advantage of companies by enabling web technologies for their businesses.

In Cosmic, we use advanced technologies for secure and reliable web development. Our projects feature with performance, great look and feel, documentation and support. Cosmic’s development expertise is a mark of quality, competent and rapid execution of web projects – from small simple web sites to complex web solutions.

Cosmic team is built of art directors, graphic artists, web designers, copywriters, database experts and programmers who have creative talent, knowledge, experience and technical resources to complete any web design or development challenges your organization may have.

If you need customer-focused Web development, graphic design, multimedia, or programming professionals, contact us for a free initial consultation, and a proposal for your consideration.

Inbound Call Center Service:????

Cosmic can provide in-depth customer service support 24 hours per day. we offer flexible resources and operational process implementation to clients

Order taking

Insurance care services

Credit card orders

Database Management.

Outbound Call Center Service

We have an effective list of service offering specializing in Outbound solutions including:

Sales

Up selling/Cross selling

Appointment Setting Mail Follow Up

Service & Market research

Save time & money

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Montreal, Canada — April 4, 2005

Internet Merchandising Systems Inc. announced today, two new features are available as standard on all new releases of their IMS Voyager Hotel & Tour Reservation Software System.

The first is the ?Sales Agent? (Call Center) Desk module that allows the website owner to utilize internal sales agents or inbound/outbound Call Center Agents to book or make reservations on behalf of a client. The Sales Agent can create a new customer or third party profile or use a clients existing customer profile from the IMS Voyager Reservation Software database.

This allows sales agents to take orders by telephone, fax or email and enter them directly into IMS Voyager via their browser to create room reservations or book tours using the clients profile selected from the client list.

IMS Voyager already has another powerful feature that allows owners to create Reseller (Travel Agent) groups and assign them differing or unique commission rates. (There is no limit to the number of Reseller groups they can create.)

As such, you are able to create unique commission groups to assign your Agents. Each commission group can have its own commission structure. This enables you to reward ?high performers?, ?managers and executives?, or even create ?special terms bonus? agents.

IMS Voyager Hotel & Tour Reservation Software can dramatically expand the use of outside companies and agencies and/or agents, including travel agents and third party resellers to book an owner?s reservation products and services.

This dynamic and powerful module includes commissions, discounts and tracking by outside sales agency and/or individual agents within agencies.

The second new feature is the integrated ?Guest Access Module? that allows a guest to login to Voyager Hotel or Tour reservation Software and cancel a booking they have made, allowing them to make reservations on new dates, etc. Access to Voyager is gained via a login link using their original and unique username and password that was used at their time of booking.

The booking is removed from the reservations database and written to the cancelled reservations database. The rooms will then be returned to Voyagers room or tour availability database. The administrator, property owner/tour operator and guest will receive an email stating that the reservation has been cancelled.

IMS Voyager Hotel & Tour Reservation Software is designed for hotels & tour companies of all sizes, allowing hotels & tour companies to manage directly their online bookings and rates distribution to all market segments including Internet users, travel agents and corporate clients.

It also provides instant confirmation of reservations made through their website, and will notify the Reservation Department though automatically generated e-mail messages.

The software includes many other standard features and capabilities to promote and grab attention such as: travel agent booking, corporate booking and wholesaler booking.

For web promotion the software also includes as standard an integrated newsletter & email engine, automated affiliate program, a full ecommerce gift shop capability, P2P (Product to Product) up-sell display linking and merchandising plus a powerful coupon discount module.

Pricing and Availability

The full software package for individual hotels, property or tour websites is available from only $ 595.00 US fully installed and includes training. Current owners may upgrade for a small fee.

Internet Merchandising Systems Inc. (http://www.imscart.com) was founded on a commitment to develop innovative products and services to meet the needs of their hotel and tour partners in improving profitability and productivity and the IMS Voyager Hotel & Tour Reservation Software System helps companies build connected enterprises to capture more market share, communicate effectively and operate competitively.

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Los Angeles, CA — April 15, 2005

LadatelUSA.Com, a leading provider of international telecommunications services to Spanish-speaking consumers, today announced the completion of a new service customized for the fast growing Hispanic population, the largest ethnic marketing group according to U.S. Census Bureau statistics.

The new service includes an enhanced “LadatelUSA,” a toll-free access service that lets callers in Mexico place collect calls to customers in the U.S., Canada or Mexico using an automated attendant. This innovative service is only 25c per minute (2.5 Pesos MXN), an unheard of innovation in the highly competitive traditional collect call services, and now works from any phone in Mexico, including pay phones, without the need of a prepaid card.

According to Jorge Delgado, a spokesman of LadatelUSA.Com, a strong focus on the Hispanic market clearly differentiates our company from the competition. “Unlike other providers that try to be all things to all people, we want to establish LadatelUSA.Com as the preeminent phone company for Spanish-speaking consumers by supporting their special calling needs and preferences,” says Delgado. “We feel that our unheard of low-cost services and in-language support further distinguishes us in this burgeoning market.”

According to a recently published report prepared by Insight Research Corp., Hispanics will spend more than $ 65 billion on local, long distance and related telecom services this year (see: http://www.insight-corp.com/reports/ethnic2.asp) (http://www.insight-corp.com/reports/hispanic04.asp). The report also reveals that Hispanics are heavy users of local, long distance and international calling programs in addition to spending more than the general market on value-added features. These trends are reinforced by LadatelUSA.Com’s regular customer surveys, demonstrating that more than 90 percent make frequent calls to Mexico, more than 20 percent receive collect calls from Mexico and more than 70 percent use prepaid cards to lower their monthly telecom expenditures.

All LadatelUSA.Com service recordings are provided in Spanish, which ensures that its customers, the majority of whom speak Spanish at home, fully understand system prompts and messages. In addition, LadatelUSA.Com’s customer service efforts are built around a team of more than 150 bilingual professionals with offices in Los Angeles California, Longview Texas and Monterrey Mexico. Outbound call centers in Mexico are also staffed with bilingual professionals who appreciate the cultural nuances of Hispanics from different countries of origin.

For those of Hispanic origin in the USA, Canada, Puerto Rico, Jamaica, Bahamas, Bermuda, the U.S.V.I. or the Cayman Islands, a similar toll free service number is available by simply dialing 1-866-238-2929. The same rates and service applies.

About LadatelUSA.Com

Los Angeles-based LadatelUSA.Com is a competitive carrier with a comprehensive set of local, long distance, international and enhanced calling services for more than 100,000 local and more than 300,000 long-distance Spanish-speaking customers nationwide. With a strong focus on the Hispanic marketplace, the company serves many of the top Hispanic markets including Los Angeles, New York, Miami, San Francisco, Houston, San Antonio, Dallas, McAllen (Texas), Los Angeles, and San Diego. LadatelUSA.Com employs more than 150 bilingual professionals and specializes in delivering competitive telecommunications services to a growing base of residential and small business customers. For more information visit the company’s web site at http://www.LadatelUSA.Com.

Contact:

LadatelUSA.Com

Jorge Delgado

jorgedelgado@ladatelusa.com

213.255.2077

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