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Phoenix, AZ — May 31, 2006

Lori Fentem, president of Phoenix, Arizona-based Synergy Solutions, Inc., has been named to the Board of Directors of the American Teleservices Association. In her role, Fentem will focus on chapter development across the entire association including numerous U.S. regional chapters, as well as the ATA’s chapter expansion into India, Canada, and the Caribbean/Latin America. Fentem has been a member of the ATA since 1991, and her company, Synergy Solutions, was one of the original Platinum members. Fentem was recognized in 2004 as the recipient of the Fulcrum Award, the highest honor presented by the ATA in recognition of volunteerism. Prior to joining the National Board, Fentem founded the ATA Arizona Chapter and served for three years as the Arizona Chapter President, as well as, the co-chair of the National Chapter Presidents Committee. Fentem remains on the Arizona Chapter Board in the role of Sponsorship Chair and has been active in chairing the chapter’s philanthropic activities.

The American Teleservices Association (ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than 0 billion. The ATA represents members’ interests by advocating on Capitol Hill and in statehouses nationwide, providing advanced professional education opportunities, defending the teleservices industry in the public realm, and acting as the industry’s information clearinghouse.

The ATA Board is comprised of 14 volunteer members of the organization. The Board is chaired by Lisa DeFalco, Chairman of TPG Telemanagement and other elected members of the Board represent a variety of companies such as GE Consumer Finance, Verizon, AEGON Direct Marketing Services, SureFIND Telephone Data Products and Services, Call Compliance, Mutual of Omaha, Disney Direct Marketing, Inc., KPI Group, 1 2 1 Direct Response, and First National Bank of Omaha. “I am honored to have the opportunity to serve with a prestigious group of industry leaders,” commented Fentem, “The ATA Board is committed to developing and driving the strategy for the association which includes its unwavering commitment to industry advocacy at the state and federal level, as well as education on best practices in quality and ethical teleservices,” she added.

Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, Bemidji, MN, and International Falls, MN.

Synergy Solutions’ headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504. You may also visit www.synergysolutionsinc.com

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Santa Clara, CA — April 24, 2006 -–

SaleBuild, Inc., a leading provider of business process outsourcing services, announced it achieved sequential revenue gains of more than 125 percent in Q1’06 compared to Q4’05. The firm’s dramatic revenue increase comes both from growth within existing customer accounts and new customer contracts. SaleBuild’s customer base grew by 110 percent during the first-half of 2006.

“Traditional telesales and lead generation services are where we got our start and an area where we will continue to grow,” said Gurdeep Chimni, SaleBuild’s CEO. “But the long-term strategic plan is for us to find new opportunities to leverage our core competencies to create additional revenue streams. Example, our upcoming ’key decision makers’ service enables delivery of prospect contact data directly to our customers through our website download tool. Compared to other lead sources our database will be extremely accurate. Our business requires us to dial over ten thousand contacts daily and important data is therefore constantly cleansed and enhanced.

“Beyond unprecedented revenue growth, our business has also achieved numerous operational milestones this past year,” Chimni noted. “To accommodate our explosive growth and meet the needs of our diverse customer base, we recently opened a new 360 seat call center in Pune, India. The new call center is a monumental advancement for SaleBuild, enabling the company to better support its clients while bringing new jobs to the Pune area.”

The expansive facility can accommodate up to 400 employees including agents, supervisors and management personnel over three shifts. This state-of-the-art contact center offers multiple X-series IBM servers, redundant bandwidth, 100% back-up power-supply and the latest ambient sound suppressors.

About SaleBuild

SaleBuild, a privately-owned provider of sales-specific BPO services, specializes in outsourced telesales, inbound & outbound call center services, lead generation, renewal & maintenance sales, contact databases, and database services. SaleBuild’s team strives toward delivering qualified sales leads, delivering targeted sales and marketing campaigns, and selling products and services. SaleBuild utilizes a combination of India and US-based sales and marketing teams to help start-ups and well-established companies increase revenue while reducing cost-of-sales.

Contacts:

Oliver Deng

Chief Financial Officer / Corporate Communications

(888) 281-9427

Gurdeep Chimni

Chief Executive Officer

(888) 281-9427

(510) 604-1225

http://www.salebuild.com

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Phoenix, AZ — April 19, 2006

In its 13th year of recognizing companies with the MVP Quality Awards, Customer Interaction Solutions selected Phoenix-based Synergy Solutions, Inc. as the recipient of its MVP Silver Award.

All applicants for this award must present a 16-point essay describing an actual and verifiable case study of a specific teleservices program and its results, detailing policies on quality, core values and procedures, including human resources, technologies, customer services, ergonomics and public image that are used to establish, sustain and measure the program’s quality. Judging involved assigning a numerical point value from 1 to 10 for each of the 16 evaluation points.

This is the second year in a row Synergy has been recognized for its exceptional quality. “The award application process was arduous,” remarked Synergy president, Lori Fentem, “but it challenged us to think through how and why we do what we do for our customers — things like how we measure customer satisfaction, what makes it easy to do business with our firm, what we do to demonstrate our commitment to quality, and an in-depth case study of how we implemented a creative quality solution for one of our clients.” Synergy’s case study focused on a strategic and innovative solution the company developed for a large national financial services company that was offering services to an extremely high profile customer segment.

“Through the entrants’ essays, we learned that there are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companies’ marketing via phone practices to the forefront of the industry,” stated the award presentation article. Synergy Solutions, Inc. is certainly worthy of such high praise.

Synergy Solutions was also recently ranked as part of the “Top 50” Teleservices Agencies by CIS for both Inbound and Outbound teleservices. “Customer Interaction Solutions is committed to being the industry’s leading source of in-depth information on teleservices/call center products, solutions and innovations. Our editors determine the ‘Top 50’ rankings based on objective, verifiable criteria to make our readers’ purchasing decisions as easy as possible,” notes Nadji Tehrani, Founder and Executive Group Publisher of Customer Interaction Solutions.

About the company:

Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, Bemidji, MN, and International Falls, MN.

Synergy Solutions’ headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504. You may also email at info @ callsynergy.com or visit www.synergysolutionsinc.com

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Outsourcing Outbound Call Center Services And Its Benefits

In the cold economy of today, you may be seeking for effective ways to meet up against the difficult times. The rising cost is a major concern and it is quality that stands significant all the way for any businesses. No business would like to compromise on the quality. This is where the importance of the call center outsourcing matters the most. In the current scenario, it is through the help of the offshore outbound contact center that you can organize all your essential non core business services and thereby experience your profits to grow.

These days, you will get many companies that specialize in offering customers with the top-notch outbound call center services. With their improved proficiency in offering diverse services, most outsourcing companies have earned the global clientele. Selection of a right firm will ensure proven and result oriented approach and process that brings forth a guaranteed value for the money invested.

Hiring outbound call center services is not just all about money. Many a times, the outbound business process outsourcing service provider functions as extensions of their client companies producing outstanding results at a relatively low cost. Being a service based industry, outbound call centers offer advanced and latest technology that supports various business operations

Services on offer:

Outbound call centre services as offered at any business firm include a number of specialized services. These include direct mail follow up services, database selling services, telemarketing services, market intelligence services, appointment setting and lastly the lead generation services.

Areas served:

The call centre professionals engaged in outbound sales include expertise in the following areas like product launches, order fulfillment, sales support, product sales, order taking, sales lead generation, customer satisfaction surveys, conference and registration.

The benefits in outsourcing outbound call centre services:

•    Through outsourcing, a person can save up to 60% on the total operating costs. This is something that will create a great difference to your own investment.

•    With resort to the high quality infrastructure, most BPO firms make sure that the possibility of the system breakdown remains close to zero.

•    Most call centers record and monitor each and every call for the reference of their business clients.

•    You get access to a dedicated team comprising of outbound call center representatives who are dedicated to work on 24x7x365 basis.

•    The service providers go through a rigorous training only to make sure that you are well versed to meet your business goals.

Being in service of many years, most experienced BPO firms bring you trained and efficient resource in the form of the agents those who work for the customer day in and day out. Today, you will find that a typical agent imbibes a range of characteristics. These include:

•    Proficiency in marketing, selling and communication
•    Experienced and well trained in offering clients with the best outbound contact center services
•    Ensuing safety and security of your business

If your aim is to improve the profit margins of your company by availing the best outbound services then select one of the distinguished contact centers in the world. This is the way you can ensure quality services.

Phoenix, AZ — March 17, 2006

Synergy Solutions, Inc. a premier provider of outsourced customer contact solutions, recently hired 18-year veteran teleservice professional, Jay Hammans, as Vice President of Sales.

“I am thrilled to add someone of Jay’s expertise and experience to the Synergy Solutions team,” commented Synergy Solutions president, Lori Fentem, “I’ve known Jay in the industry for many years and he comes to us with vast experience in all areas of client services, account management, and sales and his commitment to excellence blends perfectly with the Synergy Solutions culture.”

Prior to joining Synergy Solutions, Hammans began his teleservices career with Idelman Telemarketing, where he spent 8 years opening and operating call centers and serving as Call Center Manager. Jay also worked with Sitel Corporation and assisted their early efforts towards international services to U.S. companies. In 1996 he joined ProMark One as director and soon became their Vice President of Client Services. When ProMark One was acquired, Hammans moved to the consulting side of the teleservices industry working with TPG Telemanagement and Concentra Solutions, assisting a number of companies to identify, initiate and manage outsourced service opportunities for customer care, sales and support.

In his new position, Hammans will be called upon to increase awareness of Synergy’s inbound calling services and continue to position Synergy as the customer contact company of choice across the country. “Synergy has a great culture, fantastic leaders, and they’re really making a difference in the industry by providing responsible, customer-focused solutions,” commented Hammans, “Synergy is the kind of company that I would be completely comfortable having represent my brand to my customers for so many reasons, and I’m excited to get the opportunity to share those with our future clients,” he added.

Hammans will be based in Omaha, Nebraska, where he lives with his wife and four children. Hammans is involved in the community through a number of service oriented civic groups and religious organizations.

About the company:

Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, Bemidji, MN, and International Falls, MN.

Synergy Solutions’ headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504 or visit www.synergysolutionsinc.com

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Services provided by inbound and outbound call centers in India

With the advancement in technology the way business functions has changed drastically. Companies can reach large number of customers by opting for business process outsourcing services. Business process outsourcing for outbound as well as Inbound Call Center processes have grown rapidly to provide services to those companies where labor cost is higher.
We can classify the voice service provided by Call Centers Indiainto inbound and outbound. Outbound services consist of credit management, telemarketing, credit market survey, sales lead generation, verification services, etc. Outbound call center generally means that maximum calls will be made by the voice executives to achieve major business objectives such as credit management, sales, telemarketing, etc.
Services provided by inbound call centers include answering services, computer technical support, customer support, etc. It is different from services offered by outbound call centers. Inbound services basically involve calls initiated by the clientele. Many organizations in the list of Fortune 500 companies are dependent on the Inbound Call Center services from India. It provides them many advantages apart from cost-cutting. Other advantages include 24/7 customer support, services from well trained professionals, free from tension of hiring and retaining call center executives, etc. Inbound call centers facilitates strong relationships with the customers.
Some reputed Indian call centres provide one stop solution for inbound and outbound call centers. They have done this by offering world class infrastructure backed by new and latest training methods. High phone call traffic is managed effectively by world class infrastructure as the telecom services are well developed in India.
Outbound Call Centers carries out telemarketing & promotion of product effectively. Basically, in these call centers; employees are responsible for making cold sales calls and product promotion requests. The call center executives are required to explain the features of the products. Many customers get the advertisement calls because their contact information has been saved in the database of the call center. Debt collection services are also provided by BPO services India; it involves calling the customers and reminding them about the dues that are outstanding.
Availing services from outbound call centers have become very essential for the major companies, especially Fortune 500 companies. They depend on outbound and inbound call centers for carrying out major business operation. Sales, market research, credit management, debt collection, telemarketing, etc. are few among the major business operations which are outsourced to help desk service in India.
A reliable call center in India has state of art infrastructure and highly skilled workforce. They provide both inbound and outbound call center services. They act as one stop solution for all the requirements.

More Outbound Call Center Articles

Iowa City, IA — November 2, 2005

(http://www.tmone.com) TMONE has made Customer Interaction Solutions illustrious Who’s Who in Teleservices list for 2005. Each year the editors of Customer Interaction Solutions (http://www.tmcnet.com) compile the popular resource to provide readers a guide to top teleservices providers including those whose specialties includes inbound, outbound, multilingual, interactive, e-mail and text chat capabilities.

Inclusion in the listings is a positive sign of traction within the industry and consummates a year of accomplishment and expansion for the burgeoning Iowa direct marketing company. Specializing in new customer acquisition for VoIP internet phone service providers TMONE has chiseled a niche in the budding VoIP industry and established itself as an authority in its field. TMONE offers providers a fully integrated direct response marketing solution that centers on the companies inbound / outbound contact center. Strategic database marketing, E-mail, direct mail, radio, television and a powerful internet marketing strategy (http://www.broadband-phone-company.biz) (http://www.voip-phone-service.org) augment telemarketing efforts and ensures maximum market penetration for TMONE clients.

“The TMONE solution has presented itself to the VoIP community at a time when new and existing providers are in search of fresh ways to efficiently expand their customer base.” States TMONE C.O.O. John Burchert.    “Our approach has proven its effectiveness and has the capacity to deliver millions of subscribers over the next 5 years.”

Large VoIP service Providers such as Packet8 have already entered into contracts with TMONE and inquiries into TMONE’s marketing solution are pouring in from providers around the world wanting VoIP market share. “We have been accommodating both facility based and non-facility based telecom and information service providers for several years. Developing our VoIP marketing strategy was the natural next step based on the positive predictions for VoIP growth over the next 5 years.” Says Anthony Marlowe, President

About TMONE

Located in eastern Iowa, TMONE (http://www.tmone.com) has multiple locations that serve as the hub for the companies marketing list (http://www.discount-lists.com), call center services, reseller and project management divisions. TMONE is a leading provider of inbound and outbound call center services. Specializing in new customer acquisition, the call center consults and provides services to MSO’s, ESP’s, Cable Co’s, ILEC’s, RBOC’s, UNEP CLEC’s, ISP’s and VOIP providers in search of new customer acquisition. The companies’ project management division is unique in its ability to execute and coordinate mass marketing efforts utilizing database marketing, inbound and outbound tele-sales, opt-in e-mail, internet marketing and direct mail. [1-877-868-2586]

All Inquiries: Ethan Z. Davis 1-877-868-2586

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Phoenix, AZ — May 20, 2005

Synergy Solutions, a Phoenix-based inbound and outbound teleservices firm, recently launched the enhanced version of their web-based proprietary contact management system, under the new name SPOT Â? Synovative Power of Technology. SynergyÂ?s mission is based on their culture of Synovation which is defined as combining Synergy (The Power of Team) and Innovation. The SPOT name truly reflects this commitment to Synovation. Â?With the new upgrades, additional features and enhancements made to the system, we wanted to develop a new name that better reflected the power of this technology and our excitement for the future,Â? commented Synergy Solutions president, Lori Fentem.

The SPOT proprietary technology was initially developed by a group of highly talented founding members of the Synergy Solutions team. They developed the web based application that is written in JAVA and runs on Oracle and today gives Synergy Solutions a unique competitive advantage. Because the system and technology was developed in-house, additional features and enhancements can be continuously developed and added.

SPOT was launched amidst much excitement company wide. Throughout the launch week, employees in all five locations were treated to black and white balloons, Dalmatian pencils, stuffed animals, beach balls, black & white M&MÂ?s, cakes and each center manager across the country was dressed in Dalmatian ears, whiskers and tail. Â?The capabilities afforded to us through SPOT has been one of the cornerstones of our success, so we wanted to celebrate the new version in a fun, exciting and creative way,Â? added Fentem.

The objectives that SPOT was built on include: empowering the front end account managers, speed to market and increased flexibility. SPOT enables an account manager to set up a client program, run ad hoc queries on the database, provide customized client reports, and load and manipulate data for maximum performance enterprise wide. Tasks that were historically reliant on Information Technology experts are now automated for maximum efficiency and profitability. Call center operations also benefit by having access to a myriad of database driven tools and reports to provide real-time analysis of call activity and performance, which are key pieces of information for clients, and because the system is web-based, can be accessed from anywhere. This proprietary system also houses a fully robust incident tracking and change management system, a workforce management module, a human resources information module and interfaces with SynergyÂ?s proprietary online Quality Management system.

About the company:

Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, and Bemidji, MN.

Synergy Solutions’ headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504. You may also email at info@callsynergy.com or visit www.synergysolutionsinc.com

Contact: Lori Fentem

Phone: 602-296-1600

Email: llfentem@callsynergy.com

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Find More Outbound Call Center Press Releases

Phoenix, AZ — May 5, 2005

In its 12th year of recognizing companies with the MVP Quality Awards, Customer Interaction Solutions recently selected Phoenix-based Synergy Solutions, Inc. as the recipient of its MVP Gold Award.

Â?The award application process was arduous,Â? remarked Synergy president, Lori Fentem, Â?but it challenged us to think through how and why we do what we do for our customers – things like how we measure customer satisfaction, what makes it easy to do business with our firm, what we do to demonstrate commitment to staff quality, and an in-depth case study of how we implemented a creative solution for one of our clients.Â? SynergyÂ?s case study focused on a powerful and innovative solution the company developed for ScriptSave, a leading provider of a nationwide prescription discount card that is co-marketed through several national insurance providers. SynergyÂ?s solution immediately enabled ScriptSave to offload an excess of 3000 complex calls from seniors per day.

All entrants were judged on a 16-point essay which described a specific teleservices program and its results, and explained their overall policies and procedures, including human resources, technologies, customer services, ergonomics and public image that are used to establish, sustain and measure the programÂ?s quality. Judging involved assigning a numerical point value from 1 to 10 for each of the 16 evaluation points. Award recipients were recognized at the Gold, Silver and Bronze levels based on this detailed evaluation system.

Â?Through the entrantsÂ? essays, we learned that there are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companiesÂ? marketing via phone practices to the forefront of the industry,Â? stated the award presentation article. Synergy Solutions, Inc. is certainly worthy of such high praise.

About the company:

Synergy Solutions, Inc., headquartered in Phoenix, AZ, specializes in providing innovative customer contact solutions including inbound and outbound call center services on behalf of Fortune 1000 companies in a variety of industries, including financial services, health care, insurance and publishing. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions also operates call centers in Redfield, SD, Milbank, SD, Johnson City, NY, and Bemidji, MN.

Synergy Solutions’ headquarters are located at 4451 East Oak Street in Phoenix, Arizona, 85008. For more information about Synergy Solutions, contact Lori Fentem at 1-800-547-0504. You may also email at info@callsynergy.com or visit www.synergysolutionsinc.com

Contact: Lori Fentem

Phone: 602-296-1600

Email: llfentem@callsynergy.com

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Find More Outbound Call Center Press Releases

Hoboken, NJ — December 1, 2004

e-Glue Software Technologies, a leading provider of call center productivity solutions, today announced that the company will continue its successful Web seminars for insurance call centers. Hosted by Shay Grinfeld, CEO of e-Glue Software Technologies, these informative, complimentary sessions explore a variety of issues, strategies and techniques for increasing efficiency, profits and value in the call center.

On Tuesday, December 14, 2004, e-Glue will present Â?A Gift for 2005 Â? Increase Your Qualified LeadsÂ? which examines the challenges that insurance call centers are confronted with on a daily basis. As more potential customers and policyholders use their phones for transactions and information, insurance companies must provide a high-touch experience for the caller that is equal to or exceeding a face-to-face experience. Yet the vast knowledge base of information that varies from state to state, by customer and product creates an extremely challenging environment even for the most experienced agent. e-GlueÂ?s webinar will address how insurance companies can provide tools and knowledge for call center agents to more easily access correct information and focus more of their time identifying quality sales prospects and reducing overall risk.

Webinar registration

To register for this web seminar, attendees can visit the Events page on e-GlueÂ?s web site at http://www.e-glue.com/events.htm for a complete description of the Webinar and registration instructions. Or alternatively, contact e-Glue by phone at (201) 217-0022.

About Shay Grinfeld

Shay Grinfeld is CEO, U.S. Operations of e-Glue Software Technologies, where he is responsible for North American sales, marketing and product support. Prior to joining e-Glue, Shay was VP of Product Development at ALFY, an interactive media and education company. Shay holds a B.A. in General Studies/Computer Science and an Executive MBA from Columbia University.

About e-Glue Software Technologies

Founded in 1996, e-Glue Software Technologies is a leading provider of intelligent call center productivity solutions. e-GlueÂ?s Â?just in timeÂ? performance support solutions are designed to address the needs of enterprises that utilize CRM or ERP systemsÂ?organizations such as inbound and outbound call centersÂ?to handle complex tasks efficiently while using mission-critical applications. The company maintains offices in Hoboken, New Jersey with R&D facilities in Israel. For more information about e-Glue Guideline, visit the companyÂ?s Web site at http://www.e-glue.com or contact e-Glue at (201) 217-0022 or sales@e-glue.com.

Copyright © 2004, e-Glue Software Technologies · 79 Hudson St. Suite 506 · Hoboken, NJ 07030 · (201) 217-0022

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