Archive for the 'Inbound Call Center' Category
Call Center Ramshyam’s New Approach to Handling Irate Callers
Denver — December 10, 2008
Ramshyam has recently announced a new approach to handling irate callers. The company’s CEO laid it out in a blog post in 3 easy steps. It is not so much that this is a new technique for Ramshyam as much as it is a transparent explanation of their services.
In this economic day and age there is no end to the need for affordable high quality services. As the US economy slows down, business owners all over America have to find methods of offering high quality services at less cost to themselves.
The problems that are being faced come from a need for personnel but the lack of resources to hire them. This is why in the past year more and more business owners have been turning to outsourcing their call center and programming needs.
America is in the new economic era, one in which boarders and nationalities are being overcome by economic need. India has become one of the hot beds of highly educated affordable personnel. The question for most Western business owners is how to navigate these new international partnerships.
In fact, although this seems like a daunting task it is not as difficult as one might think. The fear about communication difficulties and the insecurities of dealing with a foreign company are becoming less and less founded in reality.
Call Center Ramshyam, stepping forward in this way to offer clear and concise information about their approach, puts them at the head of the pack of new outsourcing services.
The focus for outsourcing companies is to offer a safe and more sophisticated service then has been available before. Ramshyam is a company that offers a variety of services in the inbound call center industry. They are a good example of where the market is going.
Ramshyam has a laundry list of services to help any company that has a phone number and is involved with customer relations. Practically speaking this includes most businesses. Ramshyam is an example of an overseas company that not only offers phone answering services, the company offers order taking services, customer support, product support, IT support and back office service, just to name a few. They also offer multiple payment plans that help make their services available to a wide range of businesses, from very large to very small.
As things are getting tighter for businesses all over the western world it is important to find alternative solutions to overcoming traditional problems. The key to the current market is not sacrificing quality in that process. This recent detailed description of how Ramshyam will handle a troubled client is a show of transparency, designed to highlight the quality of service they offer.
To learn more go to http://callcenter.ramshyam.com/
Why do so many businesses use Ramshyam as their offshore call center? Perhaps its because there are multiple different facets that make up this incredible resource. A core resource at Ramshyam is their 24/7/365 service. How many companies in the world can boast they literally have around-the-clock phone services?
The company takes a great deal of pride in the time and energy taken to ensure that all information presented to each customer is correct and current.
If you are like most companies and do not enjoy dealing with upset or irate customers than that is one more reason to let Ramshyams’s professionals handle the situation. Ramshyam’s staff is trained to work with customers, no matter their emotional state.
One of the best perks of the company can be found in their customer analysis. Ramshyam is constantly tracking all interactions with the customers to gain greater insight into each customer’s buying patterns and behavior. Not only are you hiring an utterly professional call center but you are also receiving a complete analysis of your customer’s positive and negative feedback, in order to better understand your position in whatever industry you work in.
At a time when the world stands at the edge of an unprecedented financial crisis, Ramshyam is an asset resource in the world marketplace. Offering some of the most competitive prices in the market and multiple different service packages, such as per minute billing, which serves better for those with a low call volume or per agent billing for those with a high level of phone traffic. They offer a no minimum contract so, no matter the size of your business, take advantage of this reliable and affordable company.
In short, Ramshyam is a trusted Offshore Service provider offering low cost, 24/7 inbound call center services, data entry services & knowledge-driven services to enterprises in US, UK & Europe.
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Inbound Call Center, Inbound Call Center Services, Outbound Inbound Call Center At Ramshyam
Inbound Call Center, Inbound Call Center Services, Outbound Inbound Call Center At Ramshyam
Call centers are becoming increasingly popular all over the world today, especially with companies now having a centralized customer service and support center. Inbound Call center play a critical part in most modern companies, as they fulfill the need to create a strong link between a company and its customers. A call center is basically an office where inbound calls to the company are accepted and where outbound calls to customers and clients are made. Call centers are usually categorized into two types: inbound call centers and outbound call centers.
Call centers provide two types of services: inbound and outbound. The inbound call centers service the enquiries of customers who want to obtain information regarding their personal problems, or ask for a solution or any other help. Large, multinational organizations are constantly trying to expand their business locally as well as internationally. That means an increase in workload for customer support services. These large businesses require a large workforce to handle the customer support services, which are the backbone of the successful functioning of any business. An inbound call center services are generally utilize by a small or large organizations which offers services, support or product selling business. Generally when a business attains some point where they can not handle the large volume customer query or requests with their limited resources, on that point of time it is likely to require an inbound call center services. To grow and nourish any business it is very important to satisfy the customer’s or consumers with ultimate customer satisfaction services.
When a business reaches the point where they can no longer handle all of their customer requests it is likely that an inbound call center will be used. An inbound call center is often made up of a group of individuals who answer phone calls that come into their work station. When a contract is set up between a business and an inbound call center, the call center representatives working there will handle customer calls. Having a call center is fast becoming a necessity for any business. Whether you are a one-man business operating at home or a multinational company spanning across the globe, having a call center can help boost your business immensely.
Call centers are created by organizations to receive inbound calls for varied day-to-day business reasons. Since companies invest tremendous amounts of money into customer- care relationships, they carefully monitor customer perceptions of their efforts to serve them. There’s a growing awareness in the business community that customers are unhappy dealing with computerized message delivery systems.
Ramshyam is an Indian outsourcing company operating in the Contact Center / BPO services like Inbound Call Center, Outbound – Inbound Call Center services, space providing high-quality, cost-effective solutions to Small & Medium Enterprises.
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No commentsTalent Tree to Recruit for Over 175 Call Center Employees Through Live Electronic Job Fair
Phoenix, AZ — April 11, 2008
Talent Tree (www.talenttree.com)] announced today they will be holding a live electronic job fair to be held on April 15th, 2008 from 12pm to 5pm. Talent Tree is recruiting on behalf of their inbound call center client to fill over 175 open temporary positions, both full-time and part-time, in Mesa. To help them recruit and screen candidates for these positions quickly they have contracted with eJobFairs.net to host, market and manage a live electronic job fair. Job seekers will be able to login to www.ejobfairs.net between the hours of 12 and 5pm on Tuesday April 15th and interview with Talent Tree recruiters live, one-on-one, right from their computer’s desktop. “We have over 175 full-time and part-time temporary positions available for this inbound call center. These positions cover various shifts, including evenings or weekends only,” stated Talent Tree Vice President of Corporate Connections Ruth McCurdy. “We encourage anyone looking for a new primary or a new secondary customer service or sales job to log on and interview with one of our recruiters.”
Founded in Houston, TX in 1976, Talent Tree began with the singular aim of becoming one of the most reputable, forward-thinking staffing companies around. Over 30 years later, they continue in this tradition by taking the charge in leading the staffing evolution with innovation and vision while providing comprehensive staffing services for a wide variety of industries, including banking and finance, communications, healthcare, manufacturing and retail. Today Talent Tree employs more than 35,000 temporary associates and approximately 250 staff employees annually through a network of over 65 offices in 23 states. These resources, as well as strategic corporate partnerships, enable our 4,000 active clients nationwide to increase staff productivity, concentrate on core competencies and maximize financial efficiency.
The electronic job fair is operated by the innovators of the format, eJobFairs.net, LLC. eJobFairs.net has been developing and conducting the electronic job fair format since early 2005. Offering employers “freedom from the booth™”, their software and website allow employers and job seekers to meet online and interview live on specific dates and times for specific areas and industries or demographic interests. “These are not virtual job fairs, they are live and fully interactive electronic job fairs. We offer real events where job seekers and employers meet and interview one-one-one with each other in real time,” says Jason Vrane, Chief Marketing Officer for eJobFairs.net LLC. Talent Tree’s McCurdy adds “We are excited to be using ejobfairs’ cutting edge technology to help us recruit for our client.”
For more information, please contact Lauren Thomas, Branch Manager for Talent Tree at lauren.thomas @ talenttree.com or Jason Vrane, Chief Marketing Officer of eJobFairs.net at jvrane @ ejobfairs.net
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company
listed above.
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Call Center Services India,Call Center Outsourcing,Inbound C
International Services Outsourcing offers Inbound Call Center India, Call Center India, Call Center Services, Inbound Call Center, Call Center India, Outsourcing India, Order Taking Service, Outbound Call Center, Technical Support, Telemarketing Call Center, telemarketing call center, Call…
No commentsTexas Call Center Hires Leading Internet Marketing Consultant to Boost Rankings
Dallas, TX — September 11, 2009
A Better Answer Inbound Call Centers recently hired SEO 1 Services, Dallas-based internet marketing consultant to ensure its position as the most award-winning call center of its kind. A Better Answer, which has locations in Dallas, Houston, and Fort Worth, provides a wide variety of call center services such as telephone answering, executive secretarial services, mail services, order entry services, and voice mail services. A Better Answer also employs live, bilingual telephone receptionists to meet the growing and varied needs of the community. And each of its regional offices specializes in services unique to the needs of its community.
In addition its numerous awards from the Association of TeleServices International, A Better Answer was recently named one of the Best Places to Work by the Dallas Business Journal. Given the wide recognition of its achievements, A Better Answer decided to team up with SEO 1 Services in order to create more visibility and make the public increasingly aware of the diversity of services it offers.
‘We provide such a wide range of services for our customers that we felt that we needed to let our potential customers know both what we do and the kind of service they can expect from us,’ says Jessica Janosko of a Better Answer. “SEO 1 Services has the expertise that we are looking for in SEO consultant as we seek to let our potential customers know just how much we can do for them.”
SEO1 Services specializes in organic search engine marketing strategies, the kinds of strategies that A Better Answer needs in order to spread the word about its areas of expertise and its award-winning services. While many online businesses choose to use Pay-Per-Click (PPC) advertising, SEM is a long-term strategy focused on a creating global visibility to potential customers. A Better Answer is confident that this strategy will draw customers to their services.
About A Better Answer:
A Better Answer call services is a award wining answering services provider specializing in telephone answering, executive secretarial services, mail services, order entry services, and voice mail services.
http://www.abetteranswer.com
About SEO 1 Services:
SEO 1 Services is a search engine marketing company specializing in online visibility solutions by increasing its clients’ ranking and positioning in popular search engines. Leveraging over three decades of combined internet marketing know-how, SEO 1 Services’ integrated approach creates highly targeted optimization campaigns that deliver online visibility, web traffic and internet business objectives. SEO 1 Services’ certified consultants drive the innovation, the proprietary technology and optimization methodologies that have delivered our clients’ success.
http://www.seo1services.com
Tel: 888-751-1114
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Related Inbound Call Center Press Releases
No commentsGet competitive through Inbound Call Center
Get competitive through Inbound Call Center
Inbound call center are the primary solution providers for reducing cost due to non-core functions. Proper inbound call centers have experience to work with numerous diverse customers. This makes them find better solutions for the same activity so that the cost of activity is reduced, substantially. Inbound call center is one of the necessities, now days. Off-shore clients have started recognizing their worth. They have started outsourcing non-core functions like inbound activities from Call Center India.
Inbound call center is equipped with dedicated team of officers, trainers, client servicing unit and executives. Customer satisfaction is one of the most important inbound activities. Most companies consider it as a futile exercise. They have to consider this exercise to keep their customer’s happy and satisfied. Inbound activities maximize customer satisfaction by providing 24×7 phone answering services. Inbound call center services include order-taking, customer-services, help-desk support, and inbound appointment scheduling, customer-query-resolving and similar other activities related to client and their customers.
Each and every inbound service is customized to meet customer requirements. These services go a long way in building customer-base, increase revenue and ensure customer retention and loyalty. An effective inbound call center always thrives to provide better customer satisfaction. It is through the cost-cutting technology and cutting edge over their competitors, world-over that inbound call center India are gaining high importance amongst International clients. When a customer wants unbeatable knowledge, flexibility and expertise in business, then they outsource their non-core but essential activities through inbound call center.
This enables them to compete in terms of cost, effort and time. Inbound contact centers provide customized solutions to your business needs. Therefore, they are always the best in International market. The cost of activities is quite low due to low-cost manpower and higher manpower efficiency, round the clock. Customer satisfaction is equally necessary for effective customer-retention. Retaining customers is less costly as compared to building new customer-base. Moreover, present customers are already well-equipped with product or service details. They can compare the advantages and disadvantages and reach to an unbiased solution.
Inbound call center India are aimed at customer retention and maintaining customer loyalty to increase profits and diminish cost.
For more details on Inbound Process visit on www.vishnusolutions.com
Jack Morkel is well known author has written article on BPO Outsourcing, Call Center Services, Data Process Outsourcing, Business Process Outsourcing and many other subjects.
Woman Owned Call Center Re-Certification Leverages Corporate Supplier Diversity Programs
Glen Burnie, Maryland — December 14, 2005 –
TeleRep – A Division of ATS Call Centers, Inc., a business specializing in inbound call center services, received national recertification as a Women’s Business Enterprise by the WPEO, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). WBENC’s national standard of certification implemented by the (regional partner organization) is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women.
By including women-owned businesses among their vendors, corporations, and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier/vendor diversity programs. To learn more about TeleRep, please visit http://www.telerep.com.
“This is our second year of certification by WBENC. This certification is very valuable to our company. It provides a real asset in our efforts to reach corporate America. The value really comes from and expanding our company’s visibility among real decision makers in corporate supplier diversity and procurement,” said Sandra Olson, TeleRep Owner and President. “Although we’ve been certified as a Woman Business Enterprise (WBE) through the State of Maryland since 2000, our certification gives us a national presence that many corporate supplier diversity programs require from women owned businesses.”
“Our corporate clients have asked us to provide specialized call center services that will help them focus on their core business. We have continually adjusted our services to meet the needs of our diverse client base. Our growth and service expansion allows us to truly offer total customization to meet today’s corporate outsourcing objectives and provide business intelligence reporting to assist customers with optimizing their outsourcing investment.”
Mrs. Olson started her business in 1976 as a modest business answering service. TeleRep now employs over 50 TeleReps, serving nearly 300 Maryland area and 50 National companies. TeleRep uses state-of-the-art call center technologies and provides an extensive array of award-winning call center outsourcing services. Some of the awards include, Customer Inter@ction’s Solutions MVP Quality Award, The Association of TeleServices International Award of Excellence, the DiversityBusiness.com awards, ‘Top Diversity Owned Businesses in Maryland’ and ‘Top Small Business in Maryland.’
ABOUT TELEREP
TeleRep is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS Call centers, Inc. provides 24/7 inbound call center services for companies that need specialized customer support, complex call handling or high-end call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency typical of a smaller business.
Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep’s location in Glen Burnie, Maryland.
For more information about TeleRep, its services and capabilities, contact Joe Simpkins, Business Development Director, at (410) 761-2424 / (800) 638-2000, http://www.telerep.com.
About WBENC
The Women’s Business Enterprise National Council is the nation’s largest third party certifier of businesses owned and operated by women in the United States. WBENC is a resource for the more than 700 US companies and government agencies that rely on WBENC’s certification as an integral part of their supplier diversity programs.
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Inbound Call Center Tip for Infomercials
www.MajorLeagueVideo.com and http You have beautiful infomercial (or you are about to create an infomercial), but you realize there are other costs, including a call center. But do you need a call center? Check out the video, then www.MajorLeagueVideo.com and http
No commentsTele-SalesForce.com Announces Informative Webinar Available to Public
— July 23, 2005
Tele-SalesForce.com, world class telesales people, world class results, today announced the educational webinar scheduled on Thursday, August 4, 2005 at 8 am MST. This interactive meeting allows potential clients to learn more about the services TSF has to offer. The forty-five minute webinar supplies participants with a brief background of the company and even encourages questions. The presentation will incorporate actual success stories and will show viewers how their company could benefit with help from TSF.
Chad Burmeister, chairman of the board, is thrilled to offer this webinar to the public. He states that, Â?Not only does this meeting allow me to explain some of our services, it creates an atmosphere where people actually feel comfortable asking questions. I am able to communicate directly with possible clients and get the feedback I need to provide better service to my customers.Â? He continues on to state that the meeting will cover as variety of topics including lead generation and the benefits of outsourcing.
Seats are still available for the webinar, and to attend, you must first register for it. Please go to www.Tele-SalesForce.com for more information and to register for the meeting.
About Tele-SalesForce.com Â? Tele-SalesForce.com, world class telesales people, world class results, helps companies build a successful marketing campaign, monitor the campaign, and insure the best possible results. Additional services include complete outbound telesales campaigns, inbound call center support, and additional strategic marketing services. The company is based in Southern California, and has regional offices across the United States, and offshore offices in India and other international locations.
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Call Center Jobs and CallCenterCrossing.com
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