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Home Page > Business > Customer Service > Sales Tips for Inbound Call Centers

Sales Tips for Inbound Call Centers

Posted: Nov 10, 2010 |Comments: 0

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Sales Tips for Inbound Call Centers

By: Scott Miller

About the Author

InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.

(ArticlesBase SC #3639125)

Article Source: http://www.articlesbase.com/ – Sales Tips for Inbound Call Centers

You need to know that customers purchase stuff for emotional reasons and then give good reasons for those purchasing decision based on logical facts. Inbound call center reps need to know that paying attention to customers, assessing their situation and providing them with options with utmost sincerity; they can as a matter of fact boost their total sales potential.

Remember, outbound call center technique is usually different from the inbound calling technique. Here are 3 top sales tips for inbound call centers:

• You may possibly need to ask the customer a number of questions in order to gain information. For the love of god! Do not let the process seem like you are interrogating him or her – this can annoy anyone! Engage the customer by simply taking the conversational approach. You should place a statement in front of a question in order to gain a favourable response. For instance, by stating you name before you ask for the caller’s name will make you become a real person to the customer and not just a nameless, faceless voice.

• Yes, outbound call center representatives lead the conversation, and you most likely feel that inbound call center operatives have no business leading the conversation because the customers are the ones calling in – well, you are wrong. You need to understand that having an established process of handling calls will allow you to successfully guide customers through the sales process. The elements of successfully guiding a customer to the sales process will include:

– Greeting
– An effective method of engagement
– Developing a strong desire for the product and or service
– Presenting a solution
– Closing the sale
– Reinforcing the customer’s purchasing decision

• Be very polite. Always remember that the customers are calling you, so you will need to express appreciation for the opportunity to gain their business. A really great way to do this is by saying “please” and “thank yours” often during the conversation. It is pertinent that you realize that not doing so might give the appearance of condescension which may actually annoy the customer and immediately reduce your chance of making a sale.

If you need to outsource your inbound call center department, it is important that you choose a company that knows all there is to know about getting great results. InSO International Call Center is the best at delivering ONLY top results in not just Inbound but outbound call center management as well.

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(ArticlesBase SC #3639125)

Scott Miller –
About the Author:

InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.

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inbound call center, customer service call center, offshore call center, call center outsourcing, offshore outsourcing

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InSO offers inbound and outbound call center services through a skilled team of professionals. The expert team at InSO is skilled at providing turn-key Offshore Outsourcing Call Center Services and solutions, which makes the services more than just that of a call center. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.

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Need for Outbound and Inbound Call Center Services

November 28th, 2010 | Category: Inbound Call Center

Need for Outbound and Inbound Call Center Services

Need for Outbound and Inbound Call Center Services

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Home Page > Business > Outsourcing > Need for Outbound and Inbound Call Center Services

Need for Outbound and Inbound Call Center Services

Posted: Dec 21, 2009 |Comments: 0
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Outbound and Inbound Call Center Services

Need for Outbound and Inbound Call Center Services

By: infosearchbpo

About the Author

For innovative Call Centre service provider in India, including Offshore Inbound & Outbound Call Center process, BPO Services, Chat/Email Support, Technical Support, Help Desk Services, B2B/B2C Lead Generation and much more.

View InfosearchBPO:
http://www.infosearchbpo.com/

(ArticlesBase SC #1606560)

Article Source: http://www.articlesbase.com/ – Need for Outbound and Inbound Call Center Services

Call centre is one of the Outsourcing services which act as a hub to receive the calls from the customers (Inbound) and to call the customers for various promotional motives of the business (Outbound). Inbound call centre facilitates inbound calls that are made by the customers to acquire information, report a malfunction, or ask for help which are commonly called as Customer service or Customer Support. Similarly, outbound Call centre is where the agents call the customers to service them with updated facilities and information and with the purpose of selling their client’s products.

The call centre outsourcing service helps the client in several ways to progress and cherish their business among the competitors.

There are various types of Outbound and Inbound Call centre services provided based on their functions and operations. Some of the major outbound services mentioned below:

OUTBOUND CALL CENTRE SERVICES:

Telemarketing:
Telemarketing refers to the business of marketing goods or services via telephone. It is the act of selling, promoting a product or process to the prospective customers over phone. Telemarketing includes the use of persons trained in conversational skills to enhance sales, promote new products and update the customers with current available services. And in some cases, recorded sales pitches are used over the phone by automatic dialers which are known as automated telemarketing. Thus, the outbound telemarketing services can increase the profits of the business by using the best of personnel, process and development technologies.

Lead Generation:
Lead Generation is not a new form of gaining new business, but it now has a new approach of generating business. Lead Generation is gathering information of the customers (customer profile) and to create an interest into the business products or services. Lead Generations are through various means which includes Online Lead Generation, Telemarketing, Direct mail, etc. Lead generation could work for any business, but most industries using this type of marketing include insurance agencies, education institutions, office suppliers, and furniture stores, etc. Trends show that lead generation will become even more popular in the future, especially for service oriented businesses. Lead generations are performed for sales and marketing purposes, to create customer’s list and other various purposes based on the objectives of the business.

Surveys:
Survey process over telephone has great significance in outbound call centre outsourcing services as they performed to know the percentage customer satisfaction about the process or products. These surveys benefit the companies so as to improve their business by obtaining the customer’s feedback, to research the demands and enhance their offerings such that they satisfy the customer’s needs and ultimately profit their business. They also carry out survey process to analyze the customer needs and for advertising / marketing purposes.

Debt Collection:
This is one of the outbound outsourcing processes performed to follow and ensure the payments on debts owed by individuals or businesses. This collection processes are commonly found in the mortgage, insurance and financial markets. Thus, it saves the money and time of the companies in debt collection when it is outsourced. The agents should convince the debtors to pay their debts in a right manner and not through unfair practices.

INBOUND CALL CENTRE SERVICES:

Customer Service:
Customer Service is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing customers before and after a purchase of the product or service to ensure the customers satisfaction. Customer service has great significance in any business as they build a good customer relationship through interaction and bringing back the customers to the business (repeated customers). Thus, the agents in the inbound call centers are trained well to service the customers to deal with their complaints and mal functions of the product and to take immediate actions to solve their problems. Good Customer Service will bring good customers and ultimately profits the business.

Help Desk:
Help Desk is a service provided by the agents who assists, guides, trouble shoots and offers solutions to computer problems and IT related products. Help desks have quite a lot of responsibilities and functions. They supply the users with vital information on computer issues and queries. The help desk in call centres not only provide the technical answers but also evaluate the problem. Help desk is indeed a very important part of each company as it is essential to help and support the clients and customers in all possible ways. Keeping customers happy is one of the most important objectives of the company. Having an excellent help desk service can resolve any inquiries are the first step to keep them loyal to the company.

Technical Trouble shooting:
Technical trouble shooting is the repair or advice service provided to the customers over phone for their IT related issues. The role of tech support has expanded to include telesales – pre and post-sales technical support, product support, technical applications and support, network tech support, onsite tech support, remote support, remote IT infrastructure management services. The goal of tech support call centers is to provide product information and technical assistance that are accessible 24 hours a day. Thus, the technical support is significant in delivering greater value to the business.

Order Taking:
Order taking service will help the customers to place their orders directly via telephone to the Order Taking agents. The agents will process the order and answer the customers to their doubts that may have about the products. Order taking service has become a major part of the inbound call centre services as they have too many advantages and the most important is increasing the sales of the product. The offshore order taking service includes taking the order and shipping information. This makes the process much easier and thereby increases the sales and profits the business.

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(ArticlesBase SC #1606560)

infosearchbpo –
About the Author:

For innovative Call Centre service provider in India, including Offshore Inbound & Outbound Call Center process, BPO Services, Chat/Email Support, Technical Support, Help Desk Services, B2B/B2C Lead Generation and much more.

View InfosearchBPO:
http://www.infosearchbpo.com/

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Article Tags:
call center services, bpo services, outbound call center, inbound call center, offshore business process outsourcing, business process outsourcing, bpo inbound call center, telemarketing services

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Bpo Service Provider In India

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Feb 23, 2010

BPO Services in India are the most sought after location for cost effective and quality services. BPO service providers in India offer a host of outsourcing solutions. BPO Service Providers offer inbound and outbound services take care of new customer acquisitions and service. BPO can be utilized by educational institutions and public & private sector companies.

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Internet Marketing For Dummies – Outsourcing Advantages Part 1

November 25th, 2010 | Category: Inbound Call Center

Free Twitter Widgets Download @ www.joeguty.com Join the widget revolution now before is too late… Outsourcing – WHOA, I am not going to outsource. I don’t want my customer dissatisfied about our services. If this is what you think when you hear the word outsourcing, please go ahead and read the rest of the article.I am sure, this article will change the way you think about the word Outsourcing. Not only will it change the way you think, but it will also lead you to a new path of success. A path of success that many corporate giants have already discovered and they are enjoying the benefits now. Now you must be wondering I have always heard my customers complain about outsourcing. Even when I call some companies, the support I get, makes me highly dissatisfied, then how can I outsource my services yet make my customers happy. Well, I would say it is possible, if done correctly. It is not that your customers hate outsourcing; they hate outsourcing when they suffer because of it. What does that mean? The customer would love outsourcing, if it is a pleasant experience for them. Now, you must be thinking, how to outsource, yet make your customers love it. By the end of this article, you will get to know how to outsource your business needs, without upsetting your customer. Before we get started, let us cover some basics of Outsourcing. Business Process Outsourcing is the delegation of one or more business processes which are not the core process of the outsourcing company …
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Interview mit Claudia Derkum (SNT Deutschland AG), Call Center Managerin des Jahres 2010 und CAt-Award Gewinnerin
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Inbound Call Centers Solve Phone Answering Dilemma?

November 24th, 2010 | Category: Inbound Call Center

Inbound Call Centers Solve Phone Answering Dilemma?

Inbound Call Centers Solve Phone Answering Dilemma

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Inbound Call Centers Solve Phone Answering Dilemma

Posted: May 16, 2010 |Comments: 0

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Inbound Call Centers Solve Phone Answering Dilemma

By: Anne Geller

About the Author

Anne Geller recommends you to visit www.callboxconnect.com for more information about Order Taking.

(ArticlesBase SC #2383661)

Article Source: http://www.articlesbase.com/ – Inbound Call Centers Solve Phone Answering Dilemma

Established business firms ultimately reach a point when incoming calls become more than what the company’s in-house call representatives can manage. In the business industry, missed calls always relate to missed sales opportunities which further translate to revenue loss. This is usually the time when business establishments seek the help of inbound call centers whose teams are composed of individuals professionally trained to function as 24-hour answering service representatives.

The inbound call representatives may also handle other call answering services such as handling of overflow calls, scheduling or setting appointments, answering customer inquiries, providing customer support and taking down orders. With a variety of services available to companies, inbound call center services may be considered as the one-stop shop solution for companies in need of telephone answering services.

24-hour answering services are most often utilized by firms engaged in the provision of services to varied members of the population, such as those who are in the medical and legal fields. Answering services are primarily focused on taking messages and passing them through the proper channels in a timely and efficient manner. Outsourcing telephone answering services to inbound call centers allow messages to be taken and handled even during off peak hours, holidays, and weekends.

Overflow calls are handled in such a way that when call volume goes beyond the company’s manpower capabilities, all unanswered calls are automatically rerouted to the inbound call center’s phone lines and are answered after the third ring. Generally, the overflow call management services are scheduled by the companies themselves based on the times when most calls are flooding their lines.

The Order-taking answering service is considered to be an important asset by businesses which utilize and maintain print and online catalogues as a business tool. As one cannot predict when orders will be placed for a certain product, it will always be a safe alternative to have a call center representative on hand at all times to receive and process the orders. That way no revenue is lost and customer satisfaction is achieved.

Customer care answering services on the other hand are devised in such a way that companies will always have a representative to take customer inquiry and complaints as well as provide product support to consumers. This is extremely important in a company’s sales operations as a company’s existence depends on its customer base. With this certain type of inbound call center service customer satisfaction becomes the topmost priority. Some inbound call centers provide companies with extra services such as live chat assistance and online customer support services to cover all possible sources of customer inquiries.

Help Desk services provide customers a venue for common queries about products or services a company are offering the public. Outsourcing allows companies a cost-effective solution in handling trivial issues which usually take up most of their in-house call representative’s time.

Inbound Call Center Services provide companies from varied industries with a cost-effective way of handling all incoming calls and customer inquiries while their own salespeople devote time and effort on closing deals and performing key sales and corporate functions.

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Anne Geller recommends you to visit www.callboxconnect.com for more information about Order Taking.

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Article Tags:
24 hour answering service, inbound call center services, overflow call management, order taking answering service

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Offshore Outsourcing

November 24th, 2010 | Category: Inbound Call Center

www.inso.us India is indeed the destination for getting quality call center services. InSO Int’l Call Center is THE Best Offshore Outsourcing Option you can ask for!

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Call Center Services and Inbound Call Centers

November 24th, 2010 | Category: Inbound Call Center

Call Center Services and Inbound Call Centers

Call Center Services and Inbound Call Centers

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Home Page > Business > Outsourcing > Call Center Services and Inbound Call Centers

Call Center Services and Inbound Call Centers

Posted: Oct 08, 2010 |Comments: 0

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Call Center Services and Inbound Call Centers

By: Swathi Tech

About the Author

For more information about Call Center Services and Inbound call centers in India please visit our corporate website http://outsource2alpha.com

(ArticlesBase SC #3430892)

Article Source: http://www.articlesbase.com/ – Call Center Services and Inbound Call Centers

India is the world’s leading Call Center Services provider because of the right resources available for the call center requirement. Call Center Services provided by companies in India are of quality standard. There are several reason why the world chooses India when it comes to outsourcing.

Few reasons to outsource call center services to India are:

a.   Quality Service
b.   Cost effective
c.   Increase in customers’ sales
d.   Time and energy saving
e.   Certified professionals
f.   Proficient in skills and etiquette
g.   Experienced and motivated

Inbound call centers in India recruit the best of the best call operators who are technically skilled and are having in serving customers who have provided several services like technical support,

Now you can be relaxed, inbound call center services can be utilized by companies that offer offshore outsourcing services, technical support services, cross selling and product selling.

Top outsourcing companies satisfy their customers with their world class offshore outsourcing call center services. With top quality inbound call center services, customers can remain confident about their inbound call centers if or when they are away from their office without worrying about their business because they will be rest assured that their calls are being answered swiftly, professionally and politely according to each customer’s requirement.

Inbound call center services can help your business in several ways:
• Order taking services-customers would be able to interact live with customer representatives
• Order processing services – activities that are involved when a trained customer service representative gets a request for information, or gets an order for a product(s) or service through to the last stage.

• Help desk services – customers will be answered regarding your product or services. .

• Answering services – taking messages for clients when they go on vacation or after the working hours.

Now you can make your clients pleased with our outsourcing services through offshore outsourcing.
Inbound call center services helps to improve customer relationship management. It is a very effective way to acquire business growth.

Outsource2alpha has been in the call center business for more than a decade and know the strategies of keeping customers satisfied. Take advantage of offshore outsourcing services and see your business grow. The outsourcing services offered by Outsource2alpha include BPO-Business Process Outsourcing, Healthcare Services and Data Entry Services apart from outsourcing services and offshore call centers.

Retrieved from “http://www.articlesbase.com/outsourcing-articles/call-center-services-and-inbound-call-centers-3430892.html”

(ArticlesBase SC #3430892)

Swathi Tech –
About the Author:

For more information about Call Center Services and Inbound call centers in India please visit our corporate website http://outsource2alpha.com

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Article Tags:
call center services, inbound call centers, offshore outsourcing

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Nov 23, 2010

Complain Box @ Social Media

Few days ago I met an old friend, who is working in a marketing department of a very renowned company and he told me that their company is thinking about using social media as a medium to attract more complaints. Initially it sounded a bit odd to me, why someone wants to know complaints, giving a deep thought to it I realized it is a right thing for a company to develop its product and services.

By:
checkbuzzl

Business>
Outsourcingl
Nov 23, 2010

Updated Cell Phones

I pinch myself to make me realize that cell phone has changed from what it was 5 years back termed as “Smart Phones”, which is now loaded with hell lot of applications . I suppose a layman user in his life time will never be able to use all the application which are embedded in the present cell phone, i know i cant.

By:
checkbuzzl

Business>
Outsourcingl
Nov 23, 2010

Top Considerations for Choosing an Offshore Company

Offshore outsourcing can be a very risky decision but as long as the right considerations are made, there should be no strong points for worrying.

By:
Kathyl

Business>
Outsourcingl
Nov 23, 2010

Bilingual and Multilingual Call Centers

It is indeed very difficult to find the right bilingual and or multilingual call centers since there is always a difference in language from country to country. For example, French in Canada is different than the French in France. So when you outsource, it is hard to find the right bilingual or multilingual call centers offshore.

By:
Swathi Techl

Business>
Customer Servicel
Oct 11, 2010

Outsource Technical Support Services

When it comes to outsourcing technical support services to outsourcing companies, there are a lot of terms both call center service providers and customers should be aware of.

By:
Swathi Techl

Business>
Customer Servicel
Oct 11, 2010

Offshore Call Centers and Outsource Call Center Service

Offshore call centers provide pioneering, value added solutions to increase efficiency and boost the graph of your company in the market. Outsourcing call center services helps you to cut on board costs and able to save more time for more important business tasks rather than documentation or backlog.

By:
Swathi Techl

Business>
Outsourcingl
Oct 09, 2010

Call Center Services and Inbound Call Centers

India is the world’s leading Call Center Services provider because of the right resources available for the call center requirement. Call Center Services provided by companies in India are of quality standard.

By:
Swathi Techl

Business>
Outsourcingl
Oct 08, 2010

Getting Great Photographs

We all like to have memories to look back throughout our lives. However, many of us miss the opportunity to take some shots of these landmark occasions.

By:
Swathi Techl

Hobbies>
Digital Photographyl
Sep 16, 2010

Greeting Cards for Diwali Festival

Diwali is a Festival observed commonly in India along with 100s of Regional festivals according to local civilizations and customs.

By:
Swathi Techl

Shopping>
Giftsl
Sep 14, 2010
lViews: 115

Beautiful Photography Tips

Today, almost everyone has a camera, and seems to be busy in taking photographs of different events, to make them memorable and to extent the excitement for years in memories.

By:
Swathi Techl

Hobbies>
Digital Photographyl
Sep 09, 2010

Diwali the True Meaning and Greetings

The word ‘Diwali’ occurs from the Sanskrit language word ‘Deepavali’ suggesting a course of lights. ‘Deep’ implies light or lamp and ‘avali’ implies course.

By:
Swathi Techl

Shopping>
Giftsl
Sep 08, 2010

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