Archive for the 'Inbound Call Center' Category
Ground-Breaking Virtual World Is Armed To Be An Unparalleled Success
Ground-Breaking Virtual World Is Armed To Be An Unparalleled Success
Atlanta, GA — February 14, 2010
Legacy Group Global (LGG), a dominant internationally recognized advertising agency is unleashing an aggressive campaign plan with Entertainment Arts Research Inc. (EARI) that is set to catapult the much anticipated virtual world, Universe of Faith, far beyond its already major success.
In just 90 days, the aggressive push into the market by EARI, in combination with the leadership of Jonathan Eubanks, President of EARI and creator of UOF, and the supportive efforts of LGG, has caused positive movement in the stock’s valuation. Experts believe that this significant change in such a short period of time is indicative of the receptiveness of the faith-based community to be early adopters of technology. The way in which the virtual world is able to bring relationships and fellowship to the forefront is the basis for such quick acceptance of what UOF has to offer.
With a dedicated and passionate team from a variety of marketing and media backgrounds, LGG will continue to build that same success story as they engage in targeted public relations strategies, social media marketing campaigns and multi-media productions. LGG is one of the leading media buying agencies in the industry with its key shareholder having participated in driving efforts to the worlds most recognized and influential thought leaders encompassing over 1 billion dollars in affiliated media.
Legacy Group Global’s unique position in the faith-based community offers an unmatched platform for reaching people of faith across the globe. They are poised to unveil the Universe of Faith to markets that represent over billion of buying power giving UOF the keys to outperform any other application of its kind. UOF is positioned to tap into proven income generating markets including the 4.2 billion dollar Christian book industry, the 500 million dollar Christian music industry and the micro-purchasing power of virtual words equaling more than 1 billion dollars in sales. Working off of the established models proven through Amazon and Apple’s iTunes music stores, as well as Ebay, UOF will be the premier marketplace for the Christian community around the world.
“History repeats itself. The Word of God, since the beginning has moved by being carried through the mouths of men and women who believed in the life changing, penetrating word of Truth,” says Damon Davis, CEO of Legacy Group Global. “Whether it’s a bush pilot carrying Bibles in the back of a fixed wing airplaine into the jungles of South America or an avatar of Joel Osteen in front of a virtual community of 2 billion people worldwide, it will be his mouth delivering this word to a community that will spread this message like wild fire to the four corners of the globe. UOF provides that and we are committed to its success.”
Inspired by the 30 plus year ground-breaking career of his father, televangelist luminary, Ray Davis, who built the largest media agency in the world to help ministries grow, Damon Davis has made his own mark in the industry continuing his Father’s legacy. With a passion for serving his clients and an entrepreneurial drive, Davis carries aggressively the Legacy banner in an industry that reports over 2.5 billion followers.
About Legacy Group Global
Legacy Group Global is a world leader providing full-agency service to non-profit organizations and ministries specializing in media purchasing, video production, brand and campaign development, public relations, and new media. They are the parent company to Legacy Technology Group, Legacy Direct and Legacy Telecom, which represents the largest in-bound call center in the United States with over 10,000 in-home agents. Legacy Group Global is an agency of integrity and a driving force for Christian media and faith based businesses and organizations.
http://www.universeoffaith.com
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No commentsOs Normais – Vani em Telemarketing.wmv
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www.altitude.com – Ilustração de uma Interação Eficiente no Serviço de Atendimento ao Cliente com URA, rotramento inteligente e tela unificada do agente.
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DataBase Fulfilment promoclip – DBF, Gewoon Goed Geregeld!
DBF bestaat 10jaar (2010). Deze DBF promovideo geeft een totaalbeeld van de producten en diensten van DataBase Fulfilment BV (Capelle a/d IJssel). Een fullservice bedrijf met 80medewerkers, gespecialiseerd in databeheer en fulfilmentdiensten. De video laat in iets meer dan 2 minuten wie we zijn en wat we doen! Bij DBF is het Gewoon Goed Geregeld. Meer info over DBF? Zie www.dbf.nl
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Protocol Tops Two Contact Center Service Rankings
Sarasota, FL — April 21, 2009
Protocol Integrated Direct Marketing, a trusted provider of contact center services and solutions including integrated direct marketing capabilities for the Corrections, Healthcare, Energy, Financial Services, Government and Insurance markets, announced today the company has earned the top spot in two 2008 ContactCenterWorld.com Top Outsourcer rankings. Protocol was named the top-ranked outsourced provider of Automated Outbound Announcements and Blended Outbound Email Volume, two of the 19 total categories in which Protocol was ranked in the top 20 worldwide.
“From inbound and outbound contact services, to customer care, lead generation and technical support, Protocol’s sophisticated contact center solutions play critical roles in many areas of our clients’ businesses,” said John Heltzer, President of Contact Center Services for Protocol. “Our inclusion in 19 ContactCenterWorld.com Top Outsourcer ranking categories highlights the diversity and depth of our advanced call center capabilities.”
The annual ContactCenterWorld.com Top Outsourcer rankings measure the service offerings of outsourced call center solutions providers worldwide. Supplier-provided data are used to rank call centers in key areas such as number of agent seats, automated call handling volume, revenue growth, and email and SMS message volume. Inbound, outbound and blended call centers are ranked separately.
“As customer demands increase, businesses and organizations must keep pace by providing sophisticated call center support services,” said Don Norsworthy, President and CEO of Protocol. “Our customers rely on our commitment to hiring, training and retaining the industry’s best agents and continually investing in new technology. The ContactCenterWorld.com Top Outsourcer rankings are a precise, trustworthy measure of how successfully we’re living up to that promise.”
About Protocol Integrated Direct Marketing
Protocol is your single source for contact center services and cutting-edge direct marketing solutions. From lead generation to customer acquisition, retention, up-sell, cross-sell, and winback campaigns, Protocol helps you find, interact with, and keep customers through virtually every channel and touch point. In addition, we proactively add value to the relationships between our clients and their customers with a diverse range of services, including strategic and creative campaign development; data analytics; print and mail production; and campaign analysis, With 2,700 employees and 10 locations across the U.S. and Internationally; Protocol is one of the largest privately held integrated direct marketing companies in the country. Learn more at www.protocolglobalsolutions.com. d/b/a PROTOCOL GLOBAL SOLUTIONS
About ContactCenterWorld.com
ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. As a resource we are unrivalled – our membership is growing substantially and our knowledge and experience in the call/contact center industry is immense.
We currently have 115,830 corporate members of which 40% are at senior executive level within contact centers globally. The quality content on our site is what draws 7,500 unique users to us every day – those who need fast access to the latest information to make informed decisions for their business.
ContactCenterWorld.com was the idea of Raj Wadhwani, our President, and was launched in January 1999. Since then, we have been helping tens of thousands of operational managers and executives around the world increase their knowledge and value to their company through our daily editorials and useful industry information.
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No commentsNew Job – Customer Service Representative
English & Bilingual Customer Service Representative MULTIPLE POSITIONS AVAILABLE!!! We are currently seeking multiple Customer Service Representatives for a temporary to permanent opportunity located in Latham, NY. Both English and Bilingual (Spanish) representatives are being hired by our client. This is an amazing foot in the door with a wonderful organization. This position is a temporary to permanent opportunity and pays .00/hour. Responsibilities: • Answering phones within an inbound call center • Performing resolutions on issues and problems • Working within a team atmosphere to assist all customers Qualifications: • For the bilingual reps, you must be bilingual in Spanish and English • Strong phone etiquette • Familiarity with medical terminology preferred • Minimum of a High School Diploma required • Excellent customer service skills • Friendly and professional demeanor To apply, please send your resume to Erin Gordon Fax: 518-689-3140 Email: Erin.Gordon@linium.com Watch videos of our Recruiters explain more about this great opportunity and all of the others we’re working on! www.youtube.com/LiniumStaffing Linium’s commitment to Excellence, Integrity and Expertise is unmatched in the Capital Region. Our team has been matching exceptional talent to superior companies throughout the Northeast for over 25 years! We welcome walk-in candidates! Visit our website to learn more about our current job opportunities! www.liniumstaffing.com Linium is proud to be an equal …
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Offshore Inbound Call Center Services- Learn About Few Common Ones
Offshore Inbound Call Center Services- Learn About Few Common Ones
Offshore Inbound Call Center Services- Learn About Few Common Ones
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Home Page > Business > Customer Service > Offshore Inbound Call Center Services- Learn About Few Common Ones
Offshore Inbound Call Center Services- Learn About Few Common Ones
Posted: Apr 22, 2010 |Comments: 0
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Offshore Inbound Call Center Services- Learn About Few Common Ones
By: jems hug
About the Author
To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
(ArticlesBase SC #2203500)
Article Source: http://www.articlesbase.com/ – Offshore Inbound Call Center Services- Learn About Few Common Ones
The offshore call center companies are found adept at offering a seamless service all across the diverse industry verticals. Some of these industry verticals include insurance, banking, credit cards, pharmaceuticals, finance, dentists, telecom, surveys, market research and others. These customer care centers include all kinds of resources in the form of mind power and training to offer the streamlined operations and functions. Inbound call center being an important part of the offshore call center services offer a range of services ensuring great deal of utilities.
With the development of the concept of business process outsourcing (BPO), inbound call center set-ups are much in demand. The business owners and the decision makers have shown a great deal of interest towards this particular segment of the call center services. The managing abilities and the knowledge in making the operational procedures of a company make processes more seamless and streamlined. A company can also be in touch with the customers all time while having the tabs on the market updates.
After the so-called reality checks of the recession, offshore call center services have regained the admiration and the pace. The offshore customer service centers have developed to be an unparallel synonym of technical expertise, quality services and result-oriented method.
With the outsourcing inbound call center services, a business will be able to hire the expert techniques and the professional services as per the business specification. When you decide to outsource the contact center services, you are mostly required to pay for those services only. This is how you get to save efforts, costs and the time to set-up an entire infrastructure and team.
Call centers are broadly defined into two separate categories- outbound and the inbound call center services, best known as the essential telemarketing services. The inbound call center services cover a wide diversity of services like:
Chat Support: This is one service which the call center representatives and agents offer online to interact with the customers
Customer Support: This is a specialized service, which consists of the answering to the questions and queries by the customers. It also includes giving response to all complaints and to note the feedbacks of the consumers.
Lead Generation: By means of collecting information regarding the potential customers, the representatives try to build up business insights and good customer base
Tech Support backing: The tech support representatives assist the customers in solving the complicated product or service related technical problem
Appointment Setting: Appointment setting happens to be the marketing foundation of businesses like mortgage brokers, contractors, insurance agents, service-oriented business, financial planners and others
Help desk services: This is the service which consists of the answering all types of common inquiries regarding diverse services and products
Market Research: This incorporated and methodical approach is used to describe the given niche of a service or product properly defined as the market research
Market Surveys: Surveys are the best ways to learn about the future of any service or product. Surveys that are taken by the market experts help to shape out the prospects and future of any product. It also redefines its position in the market
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(ArticlesBase SC #2203500)
jems hug –
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To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
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Nine Things to Check Before you Hit The Right Inbound Call Center
Nine Things to Check Before you Hit The Right Inbound Call Center
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Home Page > Business > Outsourcing > Nine Things to Check Before you Hit The Right Inbound Call Center
Nine Things to Check Before you Hit The Right Inbound Call Center
Posted: Sep 29, 2010 |Comments: 0
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Nine Things to Check Before you Hit The Right Inbound Call Center
By: James Mcguire
About the Author
James McGuire is associated with call centers India and working as a Sr. Marketing Manager. Call Centers India (CCI) is a leading business outsourcing company providing high-quality and cost effective call answering services, outsourcing call center services and call center services to avail best support for your business, which will help to enhance your business.
(ArticlesBase SC #3369106)
Article Source: http://www.articlesbase.com/ – Nine Things to Check Before you Hit The Right Inbound Call Center
Inbound call centers need no introduction. Keeping in pace with competitive marketplace, increasing costs of infrastructure, labors and technology, they are serving businesses to help them evolve their practices to more efficient and faster. However, seeing the huge demands of inbound call centers, everybody is trying to cash in on the trend. Result- the mushroomed inbound call centers, half lies and broken promises of guaranteed results and assured promises.
Here are nine tips to help you alert from and side- step such spoilers before you close on the right one.
1)Assured Quality Services: Inbound call centers are known for quality services at nominal rates. They should assure you the quality, the boast of at every level; be it with simple communication with customers or call scripting.
2)Technology: An inbound call center must have latest edge state of the art technology and expert team of engineers to help it utilize for your business.
3)Reporting: Call centers should provide you with monthly or fortnightly report of the performance consisting call evaluation, call waiting, call hold, customer satisfaction and other information.
4)Confidentiality: Call centers should have strict physical and digital measures to maintain the data security of clients.
5)Positive References: Ask them for references and talk with their clients. There is no harm in verification with them about the services and quality of the work provided by call center.
6)Staff: They should be well educated, trained, intelligent and polite.
7)Comprehensive Range of Services: Some inbound call center offer performance based services while some others provide requirements based services. You also need to know what type of services would suit your budget and business needs. A call center should be one stop source for all your business needs such as: Customer Care and Support, Catalog/Order Entry, DRTV/Direct Response, Appointment Setting/Sales Visits, Credit Card/Order Processing, Multi-Language and Communication Support, and Order Management & Fulfillment Services.
8)Cost and Comparison: Are they costing too much or too low in comparison with other vendors? Ask why? There may be a star or asterisk hidden well under SLA. Does less amount mean quality compromise?
9)Working Style/Environment: What kind of atmosphere are they providing to their agents? Do their agents are leaving company before an year or so, we advise you to think. If they are possessing their employees instead of happily employing them, chances are those unhappy employees won’t be able to bring in happy results for you.
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(ArticlesBase SC #3369106)
James Mcguire –
About the Author:
James McGuire is associated with call centers India and working as a Sr. Marketing Manager. Call Centers India (CCI) is a leading business outsourcing company providing high-quality and cost effective call answering services, outsourcing call center services and call center services to avail best support for your business, which will help to enhance your business.
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Call Center Outsourcing And Chat Support Services
The Chat Support forms to be one of the most ideal ways of offering faster, better and a well-organized customer support services to the potential customers. Today’s web based chat support features is found live and especially known to offer immediate solution to the problems and queries of the customers.
By:
jems hugl
Business>
Small Businessl
Jan 29, 2010
The #1 Way Internet Marketers Throw Away Their Time, Energy & Money
By now, just about every Internet marketer knows they ‘should’ be using a virtual assistant to free up their time for more important matters like strategizing, organizing campaigns, arranging JVs, creating new promotions, fine-tuning offers, etc. But, still, many marketers continue doing all the little things themselves. This is like bending over to pick up a penny while dollars drop out of their pockets — and they end up with a big rip in their pants!
By:
123employeel
Business>
Outsourcingl
Dec 02, 2010
Nextiva, a leader in the VoIP services for small businesses industry, has expanded their vision to include online fax services with Nextiva Fax. This company specializes in small business communication and has demonstrated their ability to reach both the businessman and the individual consumer with this new service. This high quality online faxing service is customizable and offers a wide range of faxing packages and payment options to match your needs.
By:
Eddie Smithl
Business>
Outsourcingl
Dec 02, 2010
MphasiS join billion dollar club
MphasiS, an HP company, registered a consolidated revenue of Rs 5,037 crore (USD 1,099.3 million) for the year ended October 31, crossing USD one billion mark for the first time…
By:
SSON Contributorl
Business>
Outsourcingl
Dec 02, 2010
Audio Transcription Service Providers
Audio transcription service providers help professionals in the legal sector to improve the productivity. They provide services across all legal areas.
By:
Bob Krusel
Business>
Outsourcingl
Dec 02, 2010
Establishing a Philippines Call Center? Right Here are the Best Places
Business owners can have their choice of the best spots in the city of Manila to set up their call center in the Philippines. World-class buildings scattered across the city are catering to the needs of the BPO industry.
By:
gary andrewl
Business>
Outsourcingl
Dec 02, 2010
The Various Types of Legal Transcription
Legal transcription covers a variety of services. Included are the more technical projects such as birth certificates, then there is audio transcription of court recordings, depositions and 911 calls. In addition, attorneys need their dictations transcribed and academics need lectures and seminars transcribed.
By:
Jeff Noctisl
Business>
Outsourcingl
Dec 01, 2010
Answering Service Technology Moving at a Rapid Pace
With the technologies available to call centers today like click to call, web chat, and up to the second statistics and metrics, today’s answering services hardly resemble their predecessors.
By:
Nicolas DAlleval
Business>
Outsourcingl
Dec 01, 2010
Like any other medical professional, gynecologists need a telephone answering service to dispatch emergency phone calls after hours.
By:
Nicolas DAlleval
Business>
Outsourcingl
Dec 01, 2010
Tips to Emerge Successful in Call Center Interview
If you want to be successful in your interview then you must go through proper preparation steps for your face to face interview, specially in call center because here you will be tested in terms of your voice, temperament, concentration, calmness and listening power.
By:
James Mcguirel
Careers>
Interviewsl
Oct 26, 2010
A Right SEO Company: Guarantee of Online Success and Top Rankings
Online promotion is must require in this hi-tech period because most of the customers now use internet to find out their desire products, to search any shop, to book any ticket and etc. Now you a perfect online promotion activity which only a perfect and professional SEO company can give.
By:
James Mcguirel
Offshore Web Development Company: For Powerful Web Presence
On web if you desire to get more business leads then you must require a powerful web presence on internet and over your potential customers.
By:
James Mcguirel
Internet>
Web Designl
Oct 21, 2010
How to Make Offshore Outsourcing Work for You?
We do outsourcing to make the things easier for us and at very affordable prices, to get desire products/services/results we hire professionals for outsourcing work and get the things done efficiently and effectively.
By:
James Mcguirel
Business>
Outsourcingl
Oct 18, 2010
The Bold and Beautiful impact of Call Centers on Culture
Our culture is affected by many things and one of them is Call Centers, the prevailing traditions in call centers among teenagers affecting our culture in huge manner.
By:
James Mcguirel
Business>
Outsourcingl
Oct 12, 2010
The Looks and Work of a Website: Which to Choose?
What you will choose if you have two important and essential things for your business?, What first comes to your mind when you have website to launch and how to overcome it?
By:
James Mcguirel
Internet>
Web Designl
Oct 11, 2010
Website Designing :Better Buck up for Better Conversion
Would you like to visit a website which takes forever to load and open up to reveal the content?
By:
James Mcguirel
Internet>
Web Designl
Sep 29, 2010
Nine Things to Check Before you Hit The Right Inbound Call Center
Before you are going to choose the call center which will provide you business support first you need to do some checklist, regarding the concern call center.
By:
James Mcguirel
Business>
Outsourcingl
Sep 29, 2010
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James McGuire is associated with call centers India and working as a Sr. Marketing Manager. Call Centers India (CCI) is a leading business outsourcing company providing high-quality and cost effective call answering services, outsourcing call center services and call center services to avail best support for your business, which will help to enhance your business.
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No commentsGreat Falls Marketing Announces Opening of Second Facility
Great Falls Marketing Announces Opening of Second Facility
Auburn, ME — November 10, 2010
Great Falls Marketing is announcing the opening of their second call center located in South Portland, Maine. Great Falls has been providing inbound call center services to direct response marketers for more than ten years from their current call center in Auburn, Maine. This will represent the first external expansion of the company which is necessary due to the increasing demand for their inbound pay for performance selling services. The new call center will receive their first calls today.
“This is an exciting time for Great Falls Marketing,” said Scott MacCheyne, CEO and President of Great Falls Marketing. “Our success and growth this year is directly related to our daily performance on behalf of our clients who count on us. Our highly skilled and trained call center agents represent multiple companies who are selling products across various advertising channels including television, direct mail, print, radio and even web. “
Mike Frautten, CFO of Great Falls stated, “Successful direct marketers understand the importance of hiring a call center with the ability to achieve their expected revenue goals. It requires a tremendous amount of daily focus, but the service we provide can really impact the success of an inbound campaign. Our expertise is in more demand now than ever before.”
Ron Elinkowski, EVP said, “The word is getting out that Great Falls Marketing understands how to hire, train, and motivate call center agents to achieve client revenue goals through needs based selling. We have signed several significant contracts this year which continue to increase media budgets and send more calls each month to our company. Our new clients this year range from multi-billion dollar firms to privately held companies selling a range of consumer based products.”
Great Falls Marketing currently employs over 200 people and will continue to hire new call center agents in Auburn and South Portland, Maine due to expected client and prospect growth. For more information about Great Falls Marketing please contact Ron Elinkowski at 207-333-3021.
About Great Falls Marketing:
Great Falls Marketing provides superior direct response sales services. The company answers calls for a mix of soft, trial and hard offer promotions. Above average close rates are accomplished through internal processes involving campaign set-up, rigorous training, effective sales management and technology, solid back-end systems and accurate reporting. Contact Great Falls Marketing to better understand how your company can increase product, continuity, upsell, and cross sell close rates.
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No commentseCommerce Company Clickstop has Purchased Space Savers in a Move to Expand the Number of Consumer-Oriented Brands in the Company’s Portfolio
Urbana, IA — September 10, 2010
In 1990, Space Savers entered the housewares market with its first retail store. In 1998 the company built an eCommerce store to increase its reach and extend sales channels to access a growing consumer audience and keep pace with home improvement trends. In more recent years, intense competition from other specialty retailers and big-box mass merchants caused the company to lose ground financially even while its products – storage and organization products – remained in high demand.
June 2010, Space Savers owner Abner Wright placed the company on the market in search of a buyer which would place the customer first, with an interest in solving problems. Clickstop recognized the value the well-established brand represented and saw a perfect match in business models. Last week, Clickstop co-owner Shaun Linderbaum finalized the deal with former CEO Wright in a move that suits both parties.
Clickstop, based in east central Iowa, is a rapidly growing company that serves as parent to a portfolio of specialty category brands in a mix of B2C and B2B segments. Space Savers joins the portfolio as the eleventh brand, each of which serve shoppers through online stores and an inbound call center. Select brands also feature live chat or include a product catalog component.
Linderbaum expects SpaceSavers.com to become operational again in 4 to 8 weeks. Post holiday season, Clickstop will revamp the Space Savers site and expand the product offerings which currently include kitchen storage, closet organizers, and storage containers.
As the 4th fastest-growing private company in Iowa, Clickstop deftly manages product selection, sourcing and marketing tactics to ensure optimal balance of sales volume, revenue, and margin. The 34-employee business retains the values of its roots, placing customer satisfaction and experience as top priorities and even offers a “Happiness Policy” which reassures positive outcomes should something not meet expectations.
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