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The Best and Worst Things About Outsourced Inbound Call Centers

August 22nd, 2011 | Category: Inbound Call Center

The Best and Worst Things About Outsourced Inbound Call Centers

One of your responsibilities is to offer customer service support. This function aims to provide a channel where your clients will be able to address their issues and concerns in a comfortable, easy and fast manner. Among the available communication tools, the telephone is the most befitting and useful in carrying out customer care programs. This is so because of three reasons. First, almost all households and companies have a land line. This alone is an adequate reason why the telephone is appropriate. Then, it is convenient, easy and fast. Third, having a 1-800 toll free number comes as a cheap solution for you and your clients.

Having a telephone answering service is the most ideal set-up for client support. It can extend beyond inquiry and complaint handling to include and . Other firms, like travel agencies and tourism companies, add reservation and booking. Aside from pure customer care, you can take advantage of the phone to undertake live operators in cross-selling and up-selling activities. By maximizing the use of the phone, you can gain an increase customer satisfaction and retention as well as the profitability of your business.

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When it comes to inbound telemarketing, outsourcing an has been a popular option for some business entities. They have decided to pick an off-site company rather than shouldering the responsibility owing to monetary, manpower and technology reasons. If your company wants to strengthen customer care but are still undecided what to do, you may consider contracting a third party service provider. But before you ask for external assistance from call centers, you need to know the good and bad sides of this operation. This is to ensure that if you choose it, it should be better than an in-house campaign.

You will avoid large investments on infrastructure, equipment, labor and other overhead.
Greatly reduces expenses on administration and human resources.
Client support is supplied 24x7x365 days annually.
Ability to handle low or high volume of phone calls.
There is multilingual support for foreign customers.
Avail a wide array of services for a single price.
Live operators are highly trained before they are employed, which makes an impression that clients get directly to your offices.
Gain an access to specialized call center applications without spending for such technology.
Saves time, effort and money that can be used to core business.

Even with first-rate call centers, some live operators force or scare callers to make sales.
Culture diversity, e.g. language and accent, may create difficulty for live operators to communicate properly with the customers.
There is a threat to confidentiality and security since information about your company, products and services will be given to the inbound call center.
No absolute control over the process.
Some telemarketing firms have hidden charges.

In deciding what program to pursue, you should not only consider the costs involved. Quality must be put first instead of quantity. However, this may not be the case among small-and-medium businesses that do only have a limited budget. So, if you think outsourcing inbound services to an off-site call center does bring more benefits than doing it on your own, then hire you outsourcing partner now.

Deborah Campbell is Customer Service Expert and a professional inbound telemarketing Consultant. To know more about inbound telemarketing services, visit http://www.callboxconnect.com.

Contexo Media Hires New Personnel to Assist with Development and Release of New Business Information Products/Services and Enhance Customer Service

August 19th, 2011 | Category: Inbound Call Center

SALT LAKE CITY — December 20, 2005

Contexo Media Inc., a business information company, today announced it has hired Richard Horsley as its sales and marketing manager, and Mark Poole as its customer operations manager.

Horsley will be accountable for building a sales and marketing organization to promote Contexo Media?s products and services in new and existing markets. Poole?s responsibilities include enhancing the customer experience by improving customer service and data collection and verification, as well as overseeing accounts receivable and product fulfillment.

?We are thrilled to have such knowledgeable and experienced additions to our team,? said Treavor Peterson, president of Contexo. ?Having both Rich and Mark onboard gives us the ability to expand our reach and further our goals of continually providing the highest quality business information products.?

Before coming to Contexo, Horsley worked at Marketstar Corporation as a Hewlett-Packard ProCurve account executive and as one of its HP ProCurve SMB marketing managers. Prior to Marketstar, he was a sales supervisor and coach at Convergys. Horsley received his master?s degree in business administration in 2003 and his bachelor?s degree in business marketing in 1999, both from Weber State University.

?Since coming to Contexo, I have been amazed at how motivated and talented my coworkers are,? Horsley said. ?The people here foster an environment that promotes innovation and excellence. I look forward to contributing my own talents and skills in an effort to provide Contexo?s customers with quality business information products and services they expect and deserve.?

Poole was previously the call center/product operations and customer service director for Flying J, where he directed a 24/7 inbound call center that handled 45,000 calls each month. Before that, Poole worked as an operations manager at Bank Boston and as an inside sales manager for Cameron Ashley Building Products. Poole received his master?s degree in business and technical communication in 1995 from Utah State University and his bachelor?s degree in English with a minor in Business in 1992 from Weber State University.

?I am very excited to be a part of Contexo Media,? Poole said. ?With Contexo?s commitment to developing great new business information products, there are a number of exciting new challenges to be found along the road ahead, and I am enthusiastic about the opportunity to take Contexo?s customer service to the next level.?

About Contexo Media Inc.

Contexo Media is focused on delivering products and services to meet and exceed the needs of underserved business information customers in the public health market. For more information, please visit http://www.contexomedia.com or call 801-365-0700.

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24-7 INtouch Introduces New Call Center Technology — Nortel Networks Call Center Server and Succession 1000M PBX Telephone Switch

August 17th, 2011 | Category: Inbound Call Center

Toronto, Ontario — February 8, 2006

24-7 INtouch, a leading call center outsourcer, announced today the launch of their new Nortel Networks Symposium Call Center Server and Succession 1000M Call Center PBX Telephone Switch, the most advanced call center technology in the industry. This new system has an array of new agent performance-enhancing technologies and capabilities that enable 24-7 INtouch to offer their clients more flexible solutions, customizable online reporting, and increased call efficiencies and productivity.

?For years, this type of technology has been accessible to only Fortune 500 sized companies with large volume campaigns, due to the associated high cost,? says Greg Fettes, President and Chief Executive Officer of 24-7 INtouch. ?Our mission has always been to invest in the best technology available in the industry and scale it back so that all of our clients, no matter what their expected call volume, can reap the same benefits as a larger company at an affordable cost. This is a strong value proposition that 24-7 INtouch continues to deliver, offering our clients access to superior levels of quality and solutions that are completely flexible and customizable to fit with their outsourcing needs.?

The Nortel Symposium Server is designed on an industry-standard platform to enable real-time database driven call routing, allowing for complex call scripting and skills based routing. It can also be integrated with multi-media transaction handling and web-enabled functionality. This robust system has multiple redundancies allowing for a stable call center environment with over 99.99% up time.

In addition, a major feature of the Nortel Succession 1000M is its comprehensive enterprise-level reporting capabilities that provide managers and clients with key decision making tools and critical marketing information — from real time displays to historical reports reflecting call activity, agent performance, sales statistics, and more.

About 24-7 INtouch

24-7 INtouch (http://www.24-7intouch.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company?s primary products are the outsourcing of inbound call center services and live web-based customer support solutions such as Live Web Chat and Email Response.

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24-7 INtouch Exhibits at the Internet Retailer 2006 Conference and Exhibition in Chicago

August 12th, 2011 | Category: Inbound Call Center

Toronto, Ontario — May 26, 2006

24-7 INtouch, a multi-channel contact center outsourcing company, announced that they are exhibiting at the Internet Retailer 2006 Conference & Exhibition (IR 2006) held on June 5th ? 7th at the Hyatt Regency in Chicago, Illinois.

The theme of IR 2006 is “Taking E-Retailing to the Next Level.? As the theme suggests, the aim of the conference is to bring together large numbers of online merchants such as retail chains, catalog firms, web-only merchants and consumer manufacturers to share their ideas on the one thing they have in common: web-based retailing. The conference has booked 75 presenters to share their expert views on various topics on e-Retailing.

24-7 INtouch will be exhibiting at Booth 528 during all three days of the conference. They will be demonstrating the importance of quality customer service and promoting the company?s contact center solutions, which are customized to fit the unique needs of Internet Retailers. By integrating 24-7 INtouch?s phone, chat, and email solutions, Internet Retailers are sure to experience an increase in online sales and enhanced customer satisfaction ratings.

?24-7 INtouch provides a customized multi-channel approach to customer service and online sales,? says Greg Fettes, President and CEO of 24-7 INtouch. ?Our solutions fit well with the Internet Retail industry and have been proven to improve online sales and increase web traffic conversion. The Internet Retailer Conference & Exhibition is an ideal venue for us to demonstrate our capabilities and expertise in online customer service to the growing online retail market.?

Along with Fettes, a full team of Business Analysts will be available to meet with conference attendees to answer any questions regarding contact center outsourcing. 24-7 INtouch invites all attendees to drop by Booth 528 for a cash giveaway promotion where all participants will get the chance to call into their contact center to win a prize. The company also encourages attendees to contact them in advance to book a free consultation during the show.

For more information about the Internet Retailer 2006 Conference & Exhibition, June 5th ? 7th at the Hyatt Regency Chicago, please visit – http://www.internetretailer.com/IR2006.

About 24-7 INtouch

24-7 INtouch (http://www.24-7intouch.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company?s primary products are the outsourcing of inbound call center services and live web-based customer support solutions such as Live Web Chat and Email Response.

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Inbound Call Centers- The Driving Force behind Client Retention Process

August 11th, 2011 | Category: Inbound Call Center

Inbound Call Centers- The Driving Force behind Client Retention Process

Customer satisfaction is pivotal to any organizational achievement. This is the soul reason why the inbound call centers have become the inseparable part for all the commercial establishments. In this present cut-throat competition era, the clients are always striving to have a service provider, who cares and listens for them. In most of the business activities it is observed that the clients hardly like any communication process that is either prerecorded or delivered through voice mail or automated messaging system. These processes cause a great dissatisfaction and show an unprofessional approach. To avoid these consequences, the concept of inbound call center especially through specialized contact centers and answering services. It involves the live telephone experts who master the art of speaking professionally in a particular language. This process is better and appealing to the clients and further helps the business sectors to convey their image in a friendly and personal level.

With the help of professional call center in India, one can easily outsource to voice support in Order taking, Client Care & Support, Answering Service, Handling Inquiry,

Technical Helpdesk Support and Direct Mail Response.

Do you have any idea, why customers call? Following are the main reasons:
1. To acquire information about any product or service.
2. To report problems and errors
3. To take assistance

The call center operations are offered by smart professional who are specially trained in English to handle any customer queries with ease. Therefore call centers in India are
considered to be the best place to outsource. With the assistance of the contact center services, the business establishments can easily handle the complex situations that might arise at any point of their buisness operations. These call centers have low operational costs and can operate their business activities in rotational shifts as per the requirement of the clients.

Today, inbound call centers have expertise in multiple sectors. Starting from taking orders for garment, catalog products, food, gadgets and flowers, these Call Center Executives are responsible to handle all the queries and minimize the complexities that common people face.

In a nutshell the customer support centers provide a strong business force in carrying out the professional activities and help in expanding the client base out of the boundary. A weak client support will ruin the business in no time. So, it is always wise to take assistance of these services and help you manage your business relation for a brighter tomorrow.

Mark Thomas has more than ten years’ of experience in business research analysis wing of BPO and Call centers Industry. Mark has been working with and providing information for the betterment of Call Center Outsourcing for www.callcentersinindia.net (CCI) and helps it to stand apart and hold strong. Call Centers India is an International Call Center BPO and is committed to provide 100 percent Call Center Customer Satisfaction and support to enhance the business growth.

24-7 INtouch Celebrates another Triumph after Winning ATSI?s Award of Excellence for the Third Consecutive Year

August 07th, 2011 | Category: Inbound Call Center

Toronto, Ontario — July 12, 2006

2006 is the year of SILVER, as 24-7 INtouch wins ATSI?s 2006 Award of Excellence for the third straight year. The award is presented annually by the Association of TeleServices International (ATSI), the industry?s trade association for providers of telecommunications and call center services.

?Award winning services? is not just a tag line used by 24-7 INtouch, but a statement reflecting the company?s growing success and proven achievements. The company?s dedication, hard work, technological prowess and highly skilled team continue to earn the call center esteemed awards and accolades within the industry. Every year ATSI honors a select group of leaders in the call center industry with the prestigious Excellence Award. For an intense period of 6 months, ATSI?s trusted panel of judges tests companies? call-handling skills such as courtesy, response time, accuracy and overall service to their clients. Only those good enough to score 80% or better in all categories are awarded. Again, like twice before, 24-7 INtouch has made the cut.

According to ATSI President, Lori Jenkins, “Participating in and earning the Award of Excellence is one of the highest achievements in our industry. It is a true testament in striving to go above and beyond to deliver excellence in customer service.?

Greg Fettes, President and CEO of 24-7 INtouch agrees. ?In 2005 we were quite pleased to win the ATSI Award of Excellence for the second year running. Today, I couldn?t express to you how proud I feel. Winning this award a third time in a row clearly highlights our commitment to our clients and our ambition within the industry. We strive to provide the best quality service and refuse to settle for less. Our record of success keeps improving by the year and winning the ATSI Award of Excellence is a strong indicator of that,? states Fettes.

Now a three-time winner 24-7 INtouch has earned the Silver Award for three consecutive years of excellent service. ATSI extends its congratulations to the staff of 24-7 INtouch on their proven quality service to their customers.

About 24-7 INtouch

24-7 INtouch (http://www.24-7intouch.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company?s primary products are the outsourcing of inbound call center services and live online customer support solutions such as Live Web Chat.

About ATSI

The Association of TeleServices International (http://www.atsi.org) was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet services among others.

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ASNH “Your Professional Answer”

August 05th, 2011 | Category: Inbound Call Center

For 25 years ASNH “The Professional Answer” has been servicing businesses nationwide with their answering service needs. – created at animoto.com

Weitere Informationen: www.wlw.de
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Our Phones Exploded! A Network Marketers Dream Come True.

July 31st, 2011 | Category: Inbound Call Center

This video was taken January 4, 2011. No joke, this actually happened, the timing was uncanny it almost looks set up but it was the manifestation of plans that we had put into action over the prior two weeks of Christmas vacation. What happened was absolutely amazing, our results were off the charts. This is an 8 minute clip of what went on for over 2 hours. So, if you are considering a home based business venture watch this, and then ask yourself if unlimited incoming leads would be a problem you’d like to have. Now, granted we didn’t expect to get inundated like we did so we have new plans…we will be adding several new business partners over the next days and weeks that want and need to make some serious money. So, are you in? Get all the details at eca.sh If you are ready to get started, complete the form, then give us a call and tell us “Make my phone ring!”
Video Rating: 5 / 5

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Telemarketing Services

July 21st, 2011 | Category: Inbound Call Center

www.welive2care.com Want to keep the sales pipeline filled up? Watch the video and learn the best ways to outsource and how to take advantage of the great benefits of outsourcing telemarketing services, inbound call center, and outbound call center.

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Inbound Call Center Service, Call Center Services, Outsource Call Center Service At Http://www.ramshyam.com

December 20th, 2010 | Category: Inbound Call Center

Inbound Call Center Service, Call Center Services, Outsource Call Center Service At Http://www.ramshyam.com

Inbound Call Center Service, Call Center Services, Outsource Call Center Service At Http://www.ramshyam.com

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Inbound Call Center Service, Call Center Services, Outsource Call Center Service At Http://www.ramshyam.com

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Call centers service provide two types of services: services and outbound. The inbound call centers service the enquiries of customers who want to obtain information regarding their personal problems, or ask for a solution or any other help. Large, multinational organizations are constantly trying to expand their business locally as well as internationally. That means an increase in workload for customer support services. These large businesses require a large workforce to handle the customer support services, which are the backbone of the successful functioning of any business.

Nowadays, a customer will normally expect to be able to contact a company representative approximately 24×7 hrs through phone or any other medium like Fax, Email or Chat. Everyone wants quick response of their queries. They expect quick response and courteous, efficient service despite how the communication is carried out.

The definition of routine business is constantly expanding to include transactions that
used to be handled on site, in person. Call centers offer more to inbound callers than
simple message taking, order taking and the like. Call centers are quickly growing to
meet the needs of retailers, taking orders for fast-food giants and local restaurants. The agents are taking orders for flowers, gourmet food items, direct-to-video DVDs and just about any other product that’s sold on the open market. Some large call center companies are broadening their range of offerings by increasingly dealing in complicated solutions aimed at low-cost service enhancements. Bundled with automatic services, live inbound call centers thrive all over the globe.

In order for today’s companies to succeed in an ever-changing and highly competitive market, an effective and efficient call center is essential. As communications technologies continue to develop at a very rapid pace, so do the customers’ expectations. Customers expect the best and fastest response from courteous, efficient, and professional customer service representatives.

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Ramshyam is an Indian outsourcing inbound call center company operating in the Contact Center / BPO services space providing high-quality, cost-effective Call Center and Back Office services to Small and Medium businesses across the globe.

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