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Fredericton, NB — February 28, 2006

Technology Managers in Call Centers are realizing the capability of the Open Source Asterisk PBX and its ability to meet their complex demands. Asterisk provides a powerful set of functionality for both Outbound and Inbound Call Centers along with being a media server, a protocol gateway, and a conference bridge. According to Rajan Iyengar, President of Indosoft Inc., Asterisk PBX provides a seamless integration of TDM and VoIP. This has allowed Indosoft to setup remote and hosted Call Centers and reap the benefits and cost savings from the use of Asterisk over legacy systems. Indosoft Inc. was one of the earliest to migrate its call center applications from Legacy CTI to Asterisk PBX based on Digium hardware.

Unity4 will deploy Indosoft contact center technology in Sydney, Australia. The computer telephony backbone will be based on the Digium Asterisk PBX. Indosoft will supply the Dialer technology (http://predictivedialer.indosoft.com), integrate a soft-phone into the Unity4 Agent Desktop and co-develop a contact center specific ACD architecture and GUI interface for Asterisk. The Dialer will provide Predictive, Power and Agent Ready dialing. The IAX2 compatible soft-phone will come with a .NET and can be embedded in a browser. The Inbound ACD can handle complex requirements effortlessly. Dan Turner, Managing Director of Unity4, feels that this fully integrated solution will provide Unity4 with a high level of flexibility and control.

Unity4 (http://www.unity4.com) is a leading provider of call center services, with operations in every state and territory of Australia. With a group of great people working in an ideal environment they provide their clients with the happiest, most highly skilled, loyal and responsive workforce in the industry.

Indosoft Inc. (http://www.indosoft.ca), a Digium Asterisk Partner, is a leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP). Indosoft provides fully blended solutions for Contact Centers, Audio Conferencing systems, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Center Applications, Predictive Dialer, IVR and Voice Recording technology based on Asterisk PBX.

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Related Inbound Call Center Press Releases

Brea, CA — October 23, 2008

Businesses in the 21st century are all about outsourcing to ensure that the overall business objective will always be efficiently and effectively accomplished. Aside from this, businesses that outsource are also able to have tremendous savings by not having to invest in building from scratch their services infrastructure but rather invest in further developing the main aspect of their core business.

Outsourcing City is a call center outsourcing services provider that aims to offer the best call center outsourcing services by providing technologically advanced call center outsourcing facilities, as well as having the best people to do the job exceptionally well. Just recently, the company opened its impressive line of call center outsourcing services to the public. Along with its opening, the company has also launched its new website that features an enjoyable and interesting ride inside the many call center outsourcing services of Outsourcing City.

Still in its first phase of its launching, the company is fully equipped to offer exceptional inbound call center outsourcing services, outbound telemarketing services, and medical transcription. Soon-to-be-launched services will include back office outsourcing and medical billing services.

As a way of allowing companies to try the various call center outsourcing services offered by Outsourcing City, for a limited time offer, trial services can be availed absolutely free-of-charge. The free trial call center outsourcing services include either a week of medical transcription service, a week of telemarketing service or a free week of cost benefit analysis.

Outsourcing City’s medical transcription service offers the healthcare industry a complete integrative solution to minimize capital expenditures, eliminate technology investments, staff training costs and reducing system downtime. In a limited time offer, one can avail of one week free medical transcription services.

Outsourcing City’s outbound telemarketing service, on the other hand, includes: outbound telemarketing calls from the client’s target list, a total of around 400 to 500 calls a week to generate sales and leads, 40 hours of free outbound telemarketing services direct from the call center, Telemarketing Lead Management, Generation and Qualification, providing a detailed metrics report, and real time analytics reporting, among many other freebies.

As for the company’s free cost benefit call center outsourcing analysis service, expertly trained business analysts provide clients with a detailed analysis of their business process, as well as a very conclusive report on how to further save money while increasing productivity and revenue.

Outsourcing City is a company that’s all about giving outstanding call center outsourcing services at a fraction of the cost. Moreover, it can constantly and effectively support clients by helping them expand their business through superior call center outsourcing solutions. In doing so, Outsourcing City automatically becomes a reliable extension of a growing business.

Call Outsourcing City at toll free number (877) 600-0678 and experience the difference an excellent call center outsourcing solution makes.

About OutsourcingCity.com

With headquarters in Brea, CA, Outsourcing City is a fast growing provider of call center outsourcing solutions and business process outsourcing (BPO) services. Call center outsourcing services include: Inbound Call Center Outsourcing Services, Outbound Telemarketing Services, Back Office Outsourcing, Medical Transcription, and Medical Billing.

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