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Inbound Call Center V/s Outbound Call Center

Of these 2 well known services, Inbound Call Center is the one that is most favored and not only liked by the Call Center Entrepreneurs but also is more liked by the Call Center Agents. Any call centre business would like to begin their services with Inbound Call Center campaigns and there could be multiple reasons to the same such as:

Minimized efforts required in training, preparing documents, monitoring, performance etc.
Easy to evaluate and achieve performance goals and metrics
No cold calling efforts required
Easy to organize and manage reps
Less stress on sales and performance

Following are the services in at InSO’s Call Center:

Inbound Order Taking
Inbound Customer Service
Inbound Up-Sell & Cross-Sell
Inbound Customer/Membership Retention
Inbound Help Desk
Inbound Technical Support
Inbound Lead Verification
Inbound Third Party Verification
Inbound Answering Service
Inbound Appointment Scheduling

Within Outbound Call center, the operations could pose more challenges and little complex procedures. Of course, Outbound Call Center is lucrative too as this brings in lots of revenue but the complete campaign keeps you on your toes owing to immense sales pressure from the clients. For the call center agents who are on their path to accept the challenges and want to earn more than their salaries, Outbound Call Center job is very much affable to them. Out bound Campaigns offers much more incentives but the Sales pressure is high on the call center agents as there is minimum sales that needs to be incurred.

Some of the Outbound Call Center Services at InSO are:

Outbound Telemarketing Sales Generation
Outbound Appointment Scheduling
Outbound Lead Qualification
Outbound Lead Pre-Qualification
Outbound Collections
Outbound Market Survey & Research
Outbound Mortgage Lead Generation

At InSO we equally provide both of these services that is Inbound Call Center and Outbound Call Center without any discrimination. Customers are important to us for any kind of campaigns for their business. We are a 250 seater call center with state of art technology and excellent management team.
Contact us today at 1800 788 8299 or visit us at www.inso.us to get a free quote.

More Inbound Call Center Articles

www.inso.us InSO provides world class inbound & outbound call center outsourcing services, offshore BPO & technical support, international telephone order taking & business answering services.
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Inbound Call Center Services, Call Center Outsourcing, Order Taking, Answering Services and many more Call Center Services available from UCG.

Customer Management- An Inbound Call Center Job

Customers form to be the spirit of all business companies to grow and prosper. If you are engaged in selling any service or product then you would obviously want to reach your prospective customers. With the aim to increase the number of customers, most companies seek for the inbound call center help. Mainly, this is done to take best care of the customer management program.

If you’re in business and want to increase sales then you have to let all your potential customers know about your existence. Additionally, if some consumers are already using your service or product, then they might be experiencing some kinds of problem. In order to offer a fair idea of the product and to solve customer queries if any, the importance of an inbound call center service comes into picture.

Services catered by the inbound call centers are greatly recommended if you want to encourage the growth of your organization. It is the essential inbound services that can cut costs without affecting the management and the output adversely.

Often considered as a third-party service provider, the inbound call centers function as an offshore vendor. However, these service providers offer onshore quality job that enhances the base of business conversion. With the assured work at place, quality inbound services offer you the maximum return on the investment.

When will you have inbound call center services?

Each and every aspect of a business service like during, before and after purchase activities are skillfully handled by the third party vendors. If you want to sell a new service or product to your targeted customers, choose inbound services to increase overall sales. Let all your potential customers learn about you. If your existing consumers are using your service or product then they may have queries. In this regard, it will be important to handle after and during purchase services from an experienced team. For both situations, an inbound call center service is given utmost importance.

Services on offer to ensure best customer support

Inbound call centers provide great variety of services including product information, customer inquiries, order taking, complaints handling, technical help desk and more. Together with these, most companies also offer the toll-free hotlines and the online answering services. These services also include remote receptionist and secretary functions.

With the assured work at place, the inbound call centers offer you great return on the investments made.  With the range of the customer care services, an inbound call center also handles call inflow effectively. From phone answering services like suggestions, feedback, complaints to messaging customer services, an inbound call center offer a quality-oriented customer support program. This is how it strengthens customer-company relationship.

Inbound services handle the growing frequency of the customer calls. These contact centers are also found to deploy the Customer Relationship Management Software. The CRM software not only handles the call volumes but it also tracks the output.

With the use of the inbound call center services, you will be in a position to supervise the negative and the positive response. This will also add to the efficiency of the customer care program. With improved complain handling and appropriate communication, you will be able to increase your customer base. On the whole, you will not only make your service or product popular but you will also ensure a competitive edge over the increasing competition.

— April 11, 2005

Tele-SalesForce.com, world-class telesales people, world class results, today announced that the company was recently included in a book on business process outsourcing in a chapter dedicated to covering ways to minimize risks associated with launching a BPO initiative.

The book was given acclaims from companies including eBay, Paypal, Bank of America, Honeywell, and more. It can be purchased through the following link from Amazon.com:

http://www.amazon.com/exec/obidos/tg/detail/-/0471709875/qid=1113076243/sr=8-1/ref=sr_8_xs_ap_i1_xgl14/103-3855022-9198265?v=glance&s=books&n=507846

About Tele-SalesForce.com – Tele-SalesForce.com, world class telesales people, world class results, helps companies build a successful marketing campaign, monitor the campaign, and insure the best possible results. Additional services include complete outbound telesales campaigns, inbound call center support, and additional strategic marketing services. The company is based in Southern California and has offshore offices in India and other international locations.

Contact us: info@tele-salesforce.com or 877-687-6320

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Related Inbound Call Center Press Releases

— April 11, 2005

Tele-SalesForce.com, world-class telesales people, world class results, today announced the successful launch of at least five new outbound lead generation campaigns in the past 60 days including–Venali, SalesVoodoo.com, ChainLink Research, Growth Process Group, and BriteVision.

According to David Vest, Tele-SalesForce East Coast Sales Director, “We continue to focus on adding additional lead generation solutions to our services portfolio and are focused on providing quality service to our clients. Earlier this year, our call center in Calcutta underwent ISO 9001 certification, and our customers are extremely pleased.”

With these additional 15+ Telesales Professionals dedicated to these accounts, Tele-SalesForce.com continues to add bench-strength to an already very capable group of agents.

About Tele-SalesForce.com – Tele-SalesForce.com, world class telesales people, world class results, helps companies build a successful marketing campaign, monitor the campaign, and insure the best possible results. Additional services include complete outbound telesales campaigns, inbound call center support, and additional strategic marketing services. The company is based in Southern California and has offshore offices in India and other international locations.

Contact us: http://www.tele-salesforce.com (info@tele-salesforce.com) or 877-687-6320

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www.qmicallcenter.com QMI Call Center Services – Inbound and Outbound Calling For Customer Satisfaction. Find out more from http
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UCGcenter can handle all of your Inbound Call Center needs. All calls are answered in the United States. Come see us today to see how we can assist in all of your outsourcing needs.
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Company Overview, www.24hourscall.com 24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating expertise in spot to assist companies enlarge globally and surpass their client sales, services and marketing expectations by the PROACTIVE Customer Centric approach. 24 Hours Call is a quick growing outsourcing call center company, providing higher quality-value and added Call Center Services from all over the globe. 24 Hours Call is based at Dhaka. 24 Hours Call offers the gratification that comes from working with a technologically stable business partner who is committed to continually invest in processes, people, facilities and infrastructure, ensuring the highest levels of operation. We are committed to building scalable and repeatable business solutions & services ensuring client success. 24 Hours Call specialize in all kind of outsourcing call center services. It includes inbound and outbound call center services which helps you best utilize “your moment, money and resources, and encourage your bottom-line”. 24 Hours Call has vigorous steep industry expertise mixed with a depth of flat competencies. 24 Hours Call’s outbound call center services have specialization in Appointment Scheduling, Debt Collection, Lead Generation, Research Surveys and Telecom Industries, Insurance, Telemarketing in Mortgage etc. Our Inbound Call Center …

An inbound call center is largely an office where customer service members attend inbound calls of purchaser regarding queries and information success are made.This video gives the details of inbound call centers and its benefits. For more information, please visit, www.answerphoneusa.com
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Avail of Free Trial Call Center Outsourcing Services from OutsourcingCity.com

Brea, CA — December 11, 2008

With the nation facing financial turmoil, businesses are finding more and more ways to stretch the ever shrinking dollar. One of the most viable solutions in cutting down costs is to go into call center outsourcing wherein some of the businesses’ operations are outsourced to companies. Aside from reducing operational costs, call center outsourcing allows a business to free itself from tedious operations, giving them a free hand to focus on their core business.

Outsourcing City is a call center outsourcing services provider that aims to offer the best call center outsourcing services by providing technologically advanced call center outsourcing facilities, as well as having the best people to do the job exceptionally well. The company is fully equipped to offer exceptional inbound call center outsourcing services, outbound telemarketing services, and medical transcription. Soon-to-be-launched services will include back office outsourcing and medical billing services.

Outsourcing City truly understands the need for companies to further save on investments. As a way of allowing companies to try the various call center outsourcing services offered by the company without having to invest, trial services can be availed absolutely free-of-charge. The free trial call center outsourcing services include either a week of medical transcription service, a week of telemarketing service or a free week of cost benefit analysis.

In addition to a free trial of call center outsourcing services, the company is also offering performance-based outbound telemarketing services. Companies who avail of this need not to pay for fixed cost of telemarketing service. Payments will only be made once a sales transaction has been closed. Also included in the outbound telemarketing services are: calls from the client’s target list, a total of around 400 to 500 calls a week to generate sales and leads, Telemarketing Lead Management, Generation and Qualification, providing a detailed metrics report, and real time analytics reporting, among many others.

A strategic partnership with Outsourcing City could bring exponential results to any business. A call center outsourcing service company that remains solid in services despite any economical crisis, Outsourcing City is all about giving outstanding call center outsourcing services at a fraction of the cost. Moreover, it can constantly and effectively support clients by helping them expand their business through superior call center outsourcing solutions. Outsourcing City thus becomes a reliable extension of a growing business.

Call Outsourcing City at toll free number (877) 600-0678 and experience the difference an excellent call center outsourcing solution makes.

About OutsourcingCity.com:

With headquarters in Brea, CA, Outsourcing City is a fast growing provider of call center outsourcing solutions and business process outsourcing (BPO) services. Call center outsourcing services include: Inbound Call Center Outsourcing Services, Outbound Telemarketing Services, Back Office Outsourcing, Medical Transcription, and Medical Billing.

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Related Inbound Call Center Press Releases

— September 5, 2007

Contact 1-2-1 has successfully serviced some of Australia’s leading automotive companies since 2002. Contact 1-2-1 has educated many of its automotive clients on the value of building a familiar but professional relationship with its customers. This has been a difficult task since most companies usually measure inbound call center services as a cost item on their balance sheet.

“Unfortunately this short-sighted but common approach towards inbound call centers leads to significant lost opportunities that usually have a real and measurable negative affect on the balance sheet down the track. Inbound services can often suffer from this financial misinterpretation of their lack of value to an organisation.

Companies that are tightly managed by ‘bottom line’ focused management usually lack the foresight and ability to comprehend the value an inbound call center can bring to their bottom line in the medium to long-term. Companies will spend millions in above the line marketing but will instruct their staff to ‘keep their conversations brief with customers’ to ensure that costs remain low in the call center. The end result is usually a lost opportunity to build a relationship and to increase customer satisfaction and loyalty. The short-term line item on the balance sheet looks good but the longer term affect to the business, and ultimately the balance sheet, is quite negative. The brand damage achieved through poor one-to-one customer communications is significant,” said Joe Tawfik, joint Managing Director for Contact 1-2-1.

Intelematics Australia, a leading telematics provider to the automotive sector, has for a long time acknowledged the value of good customer service to its business. Intelematics is an Australian telematics pioneer and has been operating telematics programs in Australia since 1999. Working across a broad range of industry sectors, Intelematics provides telematics programs and traffic services that strengthen their clients’ brands. Intelematics’ clients include GM Holden, Toyota, Mitsubishi Motors and RACV.

The company recently selected Contact 1-2-1 as its chosen provider for inbound call center services. “Contact 1-2-1 has previously provided Intelematics’ call center services. This previous experience provided a cordial and professional service offering and when an opportunity arose to again use Contact 1-2-1’s service facilities, we were happy to engage. Intelematics utilises Contact 1-2-1 to provide a 24×7 voice services for Roadside assistance referrals, Emergency Assistance and convenience services such as remotely unlocking vehicle doors. The very nature of those services means that they must be delivered in an open, friendly and efficient manner. Contact 1-2-1 has a great ‘six star service principle’ that takes a hospitality approach to inbound call management. This approach suits our customers, their customers and us. In the highly competitive automotive industry we have to ensure that our services are delivered at the highest levels possible and Contact 1-2-1 is another element that will help us continue to achieve this,” said Steve Owens, General Manager, Intelematics.

About Contact 1-2-1:

Contact 1-2-1 is a leading outsourcer that provides expertise to Blue Chip companies seeking to grow their business using call center services. Our management team has many years of experience designing and refining call center solutions that generate measurable value. Contact 1-2-1 has invested in its people, technology and processes to ensure it can offer a Best in Class (BIC) solution for its clients. Contact 1-2-1 has over 350 seats and has three call centers based in Sydney, Gold Coast and Adelaide.

Web: www.contact121.com.au

Sydney Address: Level 4, 15 Castlereagh Street, Sydney NSW 2000

Media Contact:

Joe Tawfik (joint Managing Director – Contact 1-2-1)

Email: info @ contact121.com.au

Mobile: +61 411 283 994

Landline: +61 2 9222 1025

About Intelematics Australia

Intelematics Australia is a leading provider of vehicle manufacturer telematics programs within the Asia Pacific region. Working in partnership with its clients, Intelematics aims to create tailored telematics programs that bring benefits to vehicle manufacturers, their maintenance and retail channels and motorists.

Globally recognised for its innovation, Intelematics’ services include safety and security, fleet and workforce management, real time traffic information, navigation, together with a range of real time motorist information and convenience services. Intelematics is also working with its clients to provide enhanced remote vehicle diagnostic and eCRM services.

For more information, visit Intelematics Australia’s website at www.intelematics.com.au

Media Contact:

Kathryn Whitfield, Marketing Manager

Email: enquiry @ intelematics.com.au

Mobile: +61 414 814977

Landline: +61 3 8415 9000

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