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The Function as a Certified Oracle Partner Network

Oracle is one of the largest players in the software developer business right now. Fortunately for companies like Promero, Oracle also maintains an Oracle PartnerNetwork with over 19,500 Certified Partners who act as the middlemen between Oracle and the business customers.

As an Oracle Network Certified Partner, the Hosting Service Provider company called Promero prioritizes the marketing and sales of call center software, especially the virtual call center Oracle Contact Center Anywhere call center solution. Aside from being a Hosting Service Provider, Promero is also categorized as a VAR (Value Added Reseller) and an Education Provider whose main market is made up of small-sized to medium-sized businesses. And it seems Promero has hit on a gold mine by becoming a Certified Partner for Oracle – because the call center solution Oracle Contact Center Anywhere is one of the most multi-awarded products in the market aimed at assisting call centers in their work.

Hosted call center solutions are very much in demand in the call center industry because this type of call center technology permits agents to become more productive, while allowing the call center to save on switches hardware; the expense of putting up telephone lines; and the cost of long distance phone calls. The Oracle Contact Center Anywhere product is a hosted call center solution. It also happens to be a unique hosted call center solution that is very beneficial for home-based employees who need to juggle their call center jobs with the demands of family and other duties. How does it do this?

The Oracle Contact Center Anywhere product helps the main contact center put up virtual call center locations in geographically disperse locations – like within each US state for instance, or in other countries throughout the world. This means the Internet is used as the infrastructure of each virtual call center – and the Internet serves to connect each virtual location to the system of the main contact center. So if you are a home-based worker in New Delhi, India , and your main contact center company is based in New York City, you can still communicate with your main contact center bosses via the Internet and the virtual call center product Oracle Contact Center Anywhere.

Because call centers are experiencing alarmingly high levels of employee attrition at present, a virtual call center solution helps home-based workers keep up with work and home duties at the same time, and allows the main contact center company to accommodate their workers while being able to stay competitive in the industry. This is why you may find more and more call center companies adopting the virtual call center solution called Oracle Contact Center Anywhere.

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The Benefits of Being an Oracle Certified Partner

Promero is a Hosting Service Provider based in the US which is currently a member of the Certified Partner network of Oracle (a software manufacturer.) Promero is a private company that aims to be a value added reseller plus education provider in the call center software business that happens to target its call center solution Oracle Contact Center Anywhere at small-to medium-sized businesses throughout the world.

Basically, it can be said that the Oracle call center software is a hosted call center solution because Promero allows the software to be hosted in its high end hosting facility itself. The Oracle Contact Center Anywhere product is an example of award-winning call center technology, and Promero should be proud to be a vendor of such a great call center solution that has garnered more than 45 awards already since its introduction to the market in 1998.

Promero may find it quite easy to market this call center solution to clients because the client that buys the call center software can deploy this virtual call center software in a short period of time (sometimes lasting just hours) and without the assistance of professional techies at that. This allows the contact center client to be able to focus on its customer relationship management functions rather than deviate too far into call center technologies.

Because the Oracle call center solution is a great multimedia contact center solution that uses an Internet browser to function and which is based on the Internet as its infrastructure, it can literally help practically any customer support facility become a virtual call center right after deployment. And since Oracle Contact Center Anywhere is a scalable yet functional call center solution, it can be purchased by and used effectively by a contact center of any size.

So if you run a contact center that aims to focus just on customer relationship management rather than be distracted by unnecessary details in identifying, canvassing, purchasing, installation and use of various types of call center technology, then maybe you should try to contact Promero and ask them about the call center solution known as Oracle Contact Center Anywhere. This may be just the perfect virtual call center package for a contact center like yours. If not, fear not – Promero also has a host of other software applications in its arsenal that could fit your particular need. Promero is just waiting for you to contact them to make inquiries

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Pompano, Florida — August 9, 2007

Promero’s ProStar Smart8 www.promero.com/smart8.asp intelligent call routing provides companies the ability to route inbound 800 calls automatically to a proper distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules. Browser based, self-administration tools allow administrators to manage calls in real time. Smart8 can be used with any carrier or telco provider. With version 2.1, intelligent call routing rules and filtering capabilities are greatly enhanced with routing based on NPA/NXX carrier prefixes. Also, intelligent round robin routing within Zip codes and sales teams are included.

“The latest version of Smart8 is a further example of Promero’s continued pursuit of state of the art hosted call center software and solutions,’ commented Gregg Troyanowski, president of Promero. “Sales cycles start with an inbound call and end with a sale or lost sale. The Promero product suite of Smart8, Oracle’s Contact Center Anywhere, and ProStar CRM is cost effective hosted call center solution that manages the entire life cycle of the sales opportunity. ‘

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle Contact Center Anywhere, please visit Web site at http://www.oraclecontactcenteranywhere.com

About Promero, Inc

Founded in 2001, Promero www.promero.com is a member of the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero markets the virtual call center solution that incorporates Oracle’s Contact Center Anywhere, ProStar CRM and ProStar Lead Manager (formerly known as iLeadMachine) as ProStar OnDemand www.promero.com/ondemand.asp Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Email: sales(@)promero.com

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Dallas, TX — March 5, 2007

Aastra announces a new hosted call center service offering designed for small to medium businesses. CVCC Express™ includes the most important incoming call center features of our flagship service, Centergy® Virtual Contact Center, including automated call routing, announcements, skills-based routing, real-time reporting and historical performance tracking. The product is entirely web-based, including training and provisioning, allowing agents to work from anywhere with only a phone and Internet connection. CVCC Express™ is available with no upfront cost and no monthly service charge.

“Excellent customer service should not be something only large companies can afford,” said Dana Call, Executive Vice President and General Manager of Aastra USA Inc. “Our rich history of delivering contact center solutions to major enterprises has provided us with a distinct insight into the most critical needs of call center managers. Using web-based technology we are now able to provide cost-effective solutions for companies of all sizes.” Our FREE Hosted Service offering is ideal for small to medium businesses and for small call centers within larger organizations that prefer not to invest their resources in a premises-based call center. This solution will support an unlimited number of agents and supervisors and, because the service is hosted, there is no hardware, software or infrastructure to purchase. For more information on CVCC Express visit www.aastraondemand.com/Express.

About Aastra OnDemand™

Aastra OnDemand™ is the new hosted service of Aastra USA Inc., a leader in IP communications products including IP-PBX systems, standards-based telephones, unified communications and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX and contact center systems to some of the largest and most demanding companies in the world, Aastra OnDemand is now bringing that expertise to companies of all sizes.

For more information visit http://www.aastraondemand.com

Contact:

Robyn Thompson

Phone: +1.469.365.3249

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