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Pompano, Florida — March 22, 2009

Promero, www.promero.com a Certified Partner of the Oracle Partner Network today announced a low cost hosted call center solution with predictive dialer capability specifically designed for the financial markets that need to service mortgages, refinancing and debt consolation.

Promero’s solution includes Oracle’s Contact Center Anywhere v8 call center software and Promero’s proprietary software, ProStar Lead Manager bundled together to provide a complete inbound and outbound telemarketing solution. Telemarketers can front calls to prospects, qualify the prospects needs and hot transfer the live call and collected data to the financial specialist in real time. The solution is delivered as a software as a service solution.

“This hosted deployment configuration provides financial managers with access to best of breed award winning technology for a fraction of the cost of other hosted solutions,” said Gregg Troyanowski, president of Promero. “The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features and very low operational cost.” View www.promero.com/crm_mortgage.asp

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

    Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
    Screen pops – integrated in pre-built agent User Interface or as separate screen
    Blended agent for both inbound and outbound communications
    Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
    Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
    Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
    Standardized delivery of call information to thick and thin-client CRM applications
    VOIP and SIP enabled
    Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Oracle:

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

About Promero, Inc.:

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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Pompano, FL — February 9, 2009

Promero, a member of the Oracle Partner Network, announced today a new low cost hosted software as a service [SAAS] call center software package focused directly at the small to medium size call center client. The package includes rapid setup and training, minimal start up and low monthly recurring costs.

“Call center operations with 10-100 agents will truly benefit from this offering in terms of Cap-X, deployment with 21 days, and minimal monthly costs, ” stated Gregg Troyanowski, president of Promero. “Hosted in Promero’s state of the art data center, Promero offers SAAS [software as a service] flexible financial packages including ‘Per User

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
Screen pops – integrated in pre-built agent User Interface or as separate screen
Blended agent for both inbound and outbound communications
Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
Standardized delivery of call information to thick and thin-client CRM applications
VOIP and SIP enabled
Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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TouchStar, a World Class Provider of Call Center Solutions and Predictive Dialers, Releases Quality Assurance Application Beta

Denver, CO — April 27, 2007

TouchStar today announces the availability of its Beta release of TouchStar Quality Assurance application.

TouchStar’s Quality Assurance application allows a call center manager to listen to a recorded conversation and use a custom electronic form to evaluate the call.

The benefit of the Quality Assurance application is that users can rapidly gather data from call recordings to make intelligent decisions regarding their campaign, script, and agent performance. Customer feedback is also easily obtained to improve the success of their call center.

Steve Bederman, TouchStar’s CEO, commented: “We understand our clients around the world because our Client Advocates proactively and consistently speak with them. Our Client Advocates brought the idea of QA to the development team. By offering the QA Application to our clients, they are able to overcome obstacles and provide service excellence around the world.”

About Touchstar

TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX phone system. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s ‘Fastest Growing Large Private Companies in Colorado’ for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.

Contact:

Christina Whitfield

Marketing Manager

TouchStar

303.338.0678 x.237

http://www.touchstar.com

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Hosted Call Center Industry Expert Promoted to be President of Data-Tel

Denver, CO — November 26, 2007

TouchStar, the fastest growing global call center technology provider, announces the promotion of Tiffany Kreinbrink to TouchStar’s Data-Tel and Hosted Solutions business units. This news follows last week’s announcement that TouchStar acquired direct competitor Data-Tel Info Solutions.

Kreinbrink’s prior success in growing TouchStar’s Collections and Dial on Demand business units gives TouchStar confidence in her ability to further accelerate the rapid growth of Data-Tel. Kreinbrink has over seven years of proven experience with TouchStar. Kreinbrink worked closely with the CEO of TouchStar to distinguish TouchStar as the technology solution provider of choice in the Collections industry. Kreinbrink is a graduate of Northwestern University; her degree is in Economics with minors in French and Spanish. Prior to joining TouchStar, she worked with Andersen Consulting (Accenture) as a Senior Management Information Consultant.

Kreinbrink commented: “The loyalty of Data-Tel’s customers, and a great product, fueled a high growth rate for Data-Tel. I am excited about introducing additional resources to the Data-Tel clients that they will benefit from. We will continue to develop the xSELLerator product and add value through integrations to other products and services that TouchStar offers. TouchStar intensely serves with our core value of honoring each client’s trust in choosing us. We provide exceptional customer service, we don’t point fingers, and we simply do the next right thing for our clients.”

About TouchStar

TouchStar develops and supports world class call center technology with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver, Colorado, and offices in New York, Phoenix, Davenport, Mumbai, Manila, and Manchester. TouchStar’s fully integrated products include: inbound and outbound call center software, PSTN and VoIP telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, monitoring, quality analysis, advanced ACD & IVR, reporting, compliance management, and an IP PBX phone system. For more information, please call +1.303.338.0678, email pr @ touchstar.com, or visit http://www.touchstar.com.

Contact:

Brian Smits

TouchStar

3025 South Parker Road, Suite 925

Aurora, Colorado 80014

303.338.0678

pr @ touchstar.com

http://www.touchstar.com

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Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Plan your profits

Whether it’s an inbound or an outbound campaign, the thumb rule is that the customer is the king! Onus lies on the companies to keep this king happy. Earlier, they had to walk on a tight rope while communicating with this king as one wrong move could ruin years of effort. This is no more a case today. With rapid technological advancements in Internet Protocol telephony, call center equipment and hosted software, a call center is capable of providing service like never before. One just need to do careful planning and investment, besides setting guidelines and leave the rest on technology that is self-operational.

Market today is flooded with call center softwares and solutions, but then one need to make an informed choice and select hosted call center solutions that make optimum utilisation of available resources. VoIP call centers provide high levels of customer satisfaction through various solutions and even call for less of infrastructure.

So companies whose sole mission is to strengthen customer relationships for long term profitability introduce these softwares and facilitate working of their agents .

Small scale call centers opt for auto dialers, while huge call centers opt for predictive dialers which are more advanced than auto dialers as they have additional capability to connect only ‘live’ calls. Predictive dialer are an ideal choice for those contact centers, who wish to maintain aggressive control over the calls.

Known and reliable name in terms of call center solution is that of oBelyx. It is the only solution that comes with a single window interface, which eliminates toggling through messy windows.

By opting for hosted call center solution and hosted contact center solutions along with right call center equipments , companies can reduce capital expenditure and achieve greater return on investment.

The best part is that these call center solutions are instant and can be operational within no time as no expenditure is involved in terms of infrastructure,  besides  these software solutions are flexible can customized and incorporated in any business model.

The call center solutions are also very vigilant and are instructed in a way that they can generate report of performance at any point of time. Despite working from remote locations , it can monitor working of every agent and give a detail o his/her performance pointing at the areas calling for improvement.

So the final deal is that planning determines profits when it comes to call centers and it depends on the mangers to bring in right combination that ushers in maximum productivity and profits!

Mesa, AZ — July 18, 2007

Data-Tel Info Solutions announced today that their new Hosted Agent Program is now available to domestic call centers. This innovative new concept utilizes hosted call center technology with excellent English speaking agents in the Dominican Republic or Philippines to call on domestic campaigns. The most attractive aspect of Hosted Agents is it starts at per hour, which includes the Agents, Long Distance charges, Hosted platform technology and a Data-Tel country manager and staff to get your campaign up and going as quickly as possible.

Unlike traditional call center outsourcing, the Hosted Agent program requires the domestic call centers to manage their offshore agents and technology in real time. This provides managers with ultimate control over all aspects of the agents and the performance of their campaign.

“The people of the Dominican Republic have a great cultural affinity with the U.S., broad experience in telemarketing and customer service, and excellent command of the English language. They are self-motivated and very results-oriented. They have been easy to train, and they are eager to perform. We have the potential to field hundreds of agents quickly, all of whom can be monitored from anywhere in the world. The potential is endless,” said Mirla Lara, Regional Sales and Operations Director.

Data-Tel has been very pleased with the rapid development of their operations in the Dominican Republic and Philippines, allowing effective interaction with domestic U.S. managers. Due to the success in the Dominican and Philippines, Data-Tel is now looking elsewhere to develop Hosted Agent centers, particularly Costa Rica and Panama. Data-Tel also holds the resources to operate across the western hemisphere in both English and Spanish, with Italian and French available.

“With almost no overhead, reduced turnover, quality agents and a 40% rate reduction per agent, hosted call centers will quickly overtake traditional call centers and companies are taking advantage of those benefits. We’ve been aggressive in marketing our Hosted Agent concept and we feel we’re well poised to be dominant in the industry,” said Mirla Lara.

“We have been thrilled with Mirla’s progress in the Dominican Republic and we are now ready for this new hosted agent market. The business model has proven its success for the participating call centers and the sky’s the limit,” said G.L. Scott Murray, C.E.O.

About Data-Tel:

Data-Tel Info Solutions provides predictive dialing, fully blended inbound/outbound calling and many other services to the call center industry. xSELLerator, Data-Tel’s premier solution, eases communication between agents and customers by providing crystal clear VoIP voice quality, a user-friendly interface and customizable HTML scripting.

The growth of the telemarketing industry has influenced Data-Tel to adapt on an international level. Data-Tel’s new “Hosted Agent” program reduces company overhead by providing all-inclusive offshore agents and technology services at a low hourly rate.

Founded in 1991 in Mesa, AZ, Data-Tel has additional offices in Westerville, OH and Santo Domingo, Dominican Republic. Data-Tel has installed systems throughout the United States, Caribbean Islands, Australia, Canada, Philippines, Dominican Republic, Central and South America and India.

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Combining Inbound and Outbound Call Functions in a Call Center Solution

Promero is currently marketing one call center software package called the Oracle Contact Center Anywhere call center solution. Among its many features, the Oracle Contact Center Anywhere call center solution allows an agent to handle both inbound and outbound calls with just one integrated system that relies on a web-based browser interface. At the same time, this call center software uses the VoIP technology (also called the Voice over IP call center technology) which permits voice messages to be transmitted via the Internet portal being used (rather than the conventional telecom system.)

Using this call center solution being marketed by Promero, the contact center manager can record each and every one of the calls made or accepted by agents as part of the daily call center tasks. These calls to be recorded might be transmitted via live chat, email, voicemail, fax and telephone communication formats. VoIP technology is a high-end tool that can be used by all virtual call centers and off shore contact center facilities and which has garnered many awards.

The Oracle Contact Center Anywhere serves as a hosted call center solution, meaning you can assign Promero as your hosted call center solutions provider. Under this arrangement, Promero will not only help your call center with installation, but will also assist with regular maintenance, and technical support issues. The call center software is completely scalable, which means that whether the call center that will be using the Oracle Contact Center Anywhere call center solution is a tiny call center (with maybe just five call center agents) or a massive contact center (which employs up to 100 agents in one working day), this hosted call center software can accommodate all your call center tasking needs anyway.

At the same time, since the Oracle Contact Center Anywhere serves as a virtual contact center application which permits agents both in fixed call center locations and those operating in remote (virtual) call center conditions to gain access to their call center system in real time. This means your call center need not rent office space anymore, or invest in very pricey call center hardware when it is using the Oracle Contact Center Anywhere hosted call center solution. If your call center prefers to be mobile than fixed, you can always access your virtual call center system via the Internet – it is that easy. But if you prefer the services of a private network you may rely on the IPLC or the MPLS solutions too.

The Different Benefits of Using the Contact Center Anywhere Call Center Software From Oracle

One advantageous component of the Oracle Contact Center Anywhere call center software is the Predictive Dialer call center technology which is appropriate for use by any call center because call center agents require the telephone to sell the products and/or services of the client that owns the account. You can also find the Predictive Dialer beneficial for lead generation, fund raising, or research purposes.

If your organization purchases phone lists, you can use the Predictive Dialer technology to manage content of your phone lists so that more leads are converted daily so that income and profits go up for your company.

The Predictive Dialer call center technology is also important for cutting down time spent in useless dialing tasks so that your contact center agents can devote more of their time to actual sales and marketing tactics.

Because there is more business coming in to your organization daily with use of the call center software called Contact Center Anywhere, you will find that the cost per lead decreases so that on the whole agent efficiency will also go up.

Contact Center Anywhere is a special kind of call center solution in that it can either be applied as a hosted call center solution, or as an on-premise call center solution. The hosted option means that you will allow a hosted call center solution provider to handle the hosting chores for your call center (inclusive of technical support services round the clock, 365 days per year.) With the on-premise call center solution of this call center software system, you can have the Contact Center Anywhere system customized so that it follows the specific business requirements of your contact center organization. And regardless of how big or vast your call center is (based on number of total agents employed there), the Contact Center Anywhere call center software can be scaled up or scaled down for the number of multiple users who are scheduled to use it during the day or the night.

Contact Center Anywhere relies on a single-system infrastructure that is centralized so that every location on the system can access the same system (even from remote locations.) In addition, this call center solution permits productivity to go up, efficiency to improve, and cost benefits to be realized because telephone lines, hardware plus software resources can be shared by multiple users throughout the same call center system. At the same time, independent user sites on the same system can retain their autonomy.

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Dallas, TX — February 22, 2007

Aastra introduces CC:LifeLine™, a business continuity and disaster planning solution for contact centers of all sizes. CC:LifeLine is a hosted call center service providing a cost-effective customer service solution to ensure call center agents are available even if the physical customer call center location is not. CC:LifeLine clients continue to use their existing call center systems for day-to-day operations while implementing a business continuity plan should those systems ever become unavailable or unreachable. CC:LifeLine is instantly available to respond to business disruptions from a few minutes to many months.

“Over the last few years companies have become more cognizant of the need for better disaster preparedness,” said Dana Call, Executive Vice President and General Manager of Aastra USA, Inc. “We are seeing a shift from disaster recovery to business continuity planning, and CC:LifeLine provides that protection for call centers.” This solution is especially critical for companies whose business viability is intrinsically linked to their inbound call centers, whether an inbound order desk, customer service call center or technology help desk. Companies of all sizes can implement the solution in mere hours, and be ready to take calls just minutes after their existing contact center experiences an outage. The service is offered on a subscription basis, with a low sustaining investment and no capital expenditure. For more information on CC:LifeLine visit www.aastraondemand.com/LifeLine.

About Aastra OnDemand™

Aastra OnDemand™ is the new hosted service of Aastra USA, Inc., a leader in IP communications products including IP-PBX systems, standards-based telephones, unified communications and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX and contact center systems to some of the largest and most demanding companies in the world, Aastra OnDemand is now bringing that expertise to companies of all sizes.

For more information visit http://www.aastraondemand.com

Contact:

Robyn Thompson

Phone: +1.469.365.3249

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Denver, CO — December 1, 2008

TouchStar, a world leader in call center technology, has been named to Deloitte’s prestigious Technology Fast 50 Program for Colorado, a ranking of the 50 fastest growing technology, media, telecommunications, and life sciences companies in the area by Deloitte LLP, one of the nation’s leading professional services organizations. Rankings are based on the percentage revenue growth over five years from 2003-2007.

TouchStar’s Global Director of Sales, Chris Rieple, credits TouchStar’s cost saving communications technology with the company’s 416 percent revenue growth from 2003-2007. Rieple said, “TouchStar provides all the features that the traditional phone system providers have but we also include cost saving technology such as: predictive dialing, automated messaging, customer self service interactive voice response, screen pop, CRM integration, and VoIP connectivity to enable remote workers. Any size business just about anywhere in the world can benefit from TouchStar’s hosted or on site deployment options for their communications technology. Costs related to: purchase, expansion, maintenance, sales, customer service, and facilities can be reduced very quickly with TouchStar.”

TouchStar’s increase in revenues of 416 percent from 2003 to 2007 resulted in a 12 ranking in the Technology Fast 50 for Colorado. The average increase in revenues among companies who made the Technology Fast 50 for this region was over 100 percent.

“Deloitte’s Colorado Technology Fast 50 companies have shown the strength, vision and tenacity to succeed in today’s very competitive technology environment,” said Kurt Randall, Deloitte Tax LLP, and chair of the 2008 Colorado Technology Fast 50. “We applaud the successes of TouchStar and acknowledge it as one of the very few to accomplish such a fast growth rate over the past five years.”

To qualify for the Technology Fast 50, companies must have had operating revenues of at least ,000 in 2003 and ,000,000 in 2007, be headquartered in North America, and be a company that owns proprietary technology or proprietary intellectual property that contributes to a significant portion of the company’s operating revenues; or devotes a significant proportion of revenues to the research and development of technology. Using other companies’ technology or intellectual property in a unique way does not qualify.

Companies from the regional Technology Fast 50 programs in the United States and Canada are automatically entered in Deloitte’s Technology Fast 500 program, which ranks North America’s top 500 fastest growing technology, media, telecommunications and life sciences companies. For more information on Deloitte’s Technology Fast 50 or Technology Fast 500 programs, visit www.fast50.com.

About TouchStar

TouchStar develops and supports world class call center software with on-site and hosted SaaS deployment options. TouchStar serves over 2,500 global businesses and call centers from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, hosted call center, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, recording, and call compliance management. For more information, please visit www.touchstar.com or call 303.338.0200.

About Deloitte

As used in this document, “Deloitte” means Deloitte LLP. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Contact:

Brian Smits

Global Director of Marketing

TouchStar

303.338.0200 x204

pr@touchstar.com

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