Archive for the 'Hosted Call Center' Category
TouchStar’s DialonDemand Hosted Call Center Solutions Grows by 550% in 2006
TouchStar’s DialonDemand Hosted Call Center Solutions Grows by 550% in 2006
Denver, CO — February 23, 2007
TouchStar today announces 550% revenue growth in its DialonDemand division in 2006.
TouchStar’s DialonDemand solution is an on-line telephone system and call center management software package. Customers benefit by having TouchStar operate and maintain the technology, and by gaining the ability to quickly add call center agents without a large capital investment. TouchStar’s technology enables call centers or individual agents to be located anywhere in the world.
“TouchStar’s DialonDemand division is proud to be a significant contributor to TouchStar’s overall success in 2006. We are even more excited about the additional product enhancements that will be introduced in 2007 to meet the demand for additional services from our DialonDemand clients,” expressed Kyle Fox, Director of Hosted Services for TouchStar Software.
Steve Bederman, TouchStar’s CEO, added: “As our client base has grown into the thousands, we see the increase in demand for off-premise solutions. The foundation of TouchStar has been built around listening to client requests. We aim to meet their sense and urgency with this solution, DialonDemand.”
About TouchStar
TouchStar is a rapidly growing developer of call center technology. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s ‘Fastest Growing Large Private Companies in Colorado’ for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.
Contact:
Christina Whitfield, Marketing Manager
TouchStar Software
+1 303 338 0678 x237
http://www.touchstar.com
###
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No comments800PBX Adds Support for International Call Forwarding
Fremont, CA — June 7, 2008
800PBX (www.800pbx.com), the provider of small business telephony, Virtual PBX and toll-free numbers has announced the international call forwarding to select countries. This service lets 800PBX customers to forward the incoming calls to international destinations. Presently, the list of supported countries includes United Kingdom, Austria, France, Italy, Netherlands, Germany and China.
“This service provides our customers lot of convenience while traveling internationally as they can forward the incoming calls.” says Manohar Chapalamadugu, CEO of the company. “Furthermore, the users can configure the service to selectively forward the calls internationally based on the time of the incoming call. We are offering this service at no extra charge.” he adds.
“We are likely to add new countries to this list as we go. This is a big step towards our goal of providing global call forwarding support for our customers. We want them to be able to take incoming calls to their phone number from anywhere in the world” said Sreedhar Ambati, the Chief Operating Officer.
New customers can use this service by signing up for advanced virtual-pbx technology service for as low as /month with a free toll free number and 150 minutes. Existing list of features such as audio conferencing, call forwarding, dial-by-name and music on hold, can be accessed at http://www.800pbx.com/features.php.
About the company:
800PBX Inc. is a leading provider of virtual PBX and toll free number services for small businesses and entrepreneurs. The company is also known for custom IVR solutions such as automated appointment scheduling, questionnaires, hosted call center and more.
For more details, visit: – http://www.800pbx.com
Contact:
Chris Lucas
mailto:pr @ 800pbx.com
Tel: 1-877-800-0 PBX (1-877-800-0729)
http://www.800pbx.com
###
Choose Wisely: Charlotte Web Hosting Company
Choose Wisely: Charlotte Web Hosting Company
Choose Wisely: Charlotte Web Hosting Company
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Choose Wisely: Charlotte Web Hosting Company
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About CODANK Charlotte Website Design and Markjeting Company
CODANK is a top rated Web Design and Internet Marketing firm located in Charlotte, NC. We are dedicated to provide the highest quality, cost effective custom software development services, delivering a broad range of business consulting and outsourcing services.
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Article Source: http://www.articlesbase.com/ – Choose Wisely: Charlotte Web Hosting Company
A Charlotte Web Hosting Company should be committed to staying above the rest when it comes to ensuring the most advantageous of performance, security and progression of a client’s online presence. Those who are seeking web hosting want a service which dynamically manages all aspects of their hosted infrastructure with an emphasis on the online benefits worthy of helping their business and its needs.
When a company is researching different web hosting companies, they should choose the one that delivers the best web tools available. Many businesses select a specific Charlotte Web Hosting Company that offers them affordable plans while also delivering top-notch assistance. Who wouldn’t want that?
Charlotte Web Hosting services usually cover the following phases:
Colocation Managed Hosting
An aerodynamic Colocation center can help a small or large business seek faster and more economically ways of effective arranging their networks.
Most Charlotte Web Hosting Companies are state-of-the-art data facilities, which offer compliant and scalable area options for all Colocation needs. These data centers have been designed with several layers of power, safety, and support.
Charlotte Web Hosting Colocation Centers Deliver
Bandwidth Cooling Security Space Power
Providing clients with their own operating system or applications is made possible due to Charlotte Web Managed Hosting solutions. Companies which specialize in business hosting require top-quality network configurations, resources, complete redundancy, and robust features.
About CODANK Charlotte Web Design
CODANK is a top Charlotte Web Design and Internet Marketing Company located in Charlotte, NC. The company is dedicated to providing a broad range of web design services. CODANK specializes in Search Engine Optimization (SEO), Graphic Design, Online Marketing, and Web Design and Development.
For more information, visit CODANK Charlotte Web Design and Internet Marketing Company at www.codank.com
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About CODANK Charlotte Website Design and Markjeting Company
CODANK is a top rated Web Design and Internet Marketing firm located in Charlotte, NC. We are dedicated to provide the highest quality, cost effective custom software development services, delivering a broad range of business consulting and outsourcing services.
For more information, visit us at http://codank.com
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Data-Tel Info Solutions Introduces Online Training Videos and Tutorials for Customers
Mesa, AZ — September 7, 2006
Data-Tel Info Solutions announced today that customer training for their hosted call center solution, xSELLerator ASP, is available online.
To get unlimited access to the training videos, customers can simply browse to Data-Tel’s website (www.datatel-info.com) and enter their login information. Customers receive this login information once they have subscribed to Data-Tel’s hosted service.
Once a customer is logged into the training, they are able to navigate through the xSELLerator ASP menus (Flash required) as if they were using the actual software. This feature gets the trainee comfortable with xSELLerator’s software interface and menus. Each menu item has a unique training video that shows the common use and functionality of the item. There are also “Quick Start” videos that showcase common procedures within the software, usually involving multiple menu items.
Data-Tel’s training videos will allow managers to get their call center up and running in a minimal amount of time. The automated videos will have no time or date restrictions, and have unlimited viewing ability.
About Data-Tel
Data-Tel Info Solutions is a privately held software development company with headquarters in Mesa, Arizona. Founded in 1991, by G.L. Scott Murray, Data-Tel has systems throughout the United States, Caribbean islands, Australia, Canada, Philippines and India.
Not only does Data-Tel handle the technical requirements of your call center, they assist you in developing ideas to take your products and services to market. Data-Tel understands the importance of providing cutting edge technology and solutions for every aspect of your business.
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Various Kinds of Web Hosting
Various Kinds of Web Hosting
Various Kinds of Web Hosting
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Various Kinds of Web Hosting
Posted: Jul 02, 2010 |Comments: 0
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Various Kinds of Web Hosting
By: Nisha Soni
About the Author
Nisha Soni writes for Go4Hosting an Dedicated Web Hosting Company provide Web Server Hosting India, Virtual Server Hosting, Dedicated server hosting India, Database hosting India, Email hosting India, Windows server hosting India and all other Data Center Colocation India services.
(ArticlesBase SC #2763687)
Article Source: http://www.articlesbase.com/ – Various Kinds of Web Hosting
Web Hosting Data Center actually means a folder or directory in a computer connected to Web the whole time. When you use the services of a Web Hosting Data Center provider to put your files in the web space, visitors can look at your files by going to your web address.
In this article we shall discuss the common forms of web hosting and its main features. Which kind of web hosting is best for you depends upon your requirement and your business type.
The major types of web hosting are Shared Web Hosting, Virtual Private Hosting and Dedicated Hosting. The classification here is majorly done on the basis of cost as well as performance.
1.) Shared (Virtual) Hosting: This form of hosting enables your website to attain its own domain name. The main characteristic of Shared (Virtual) Hosting is that, it is hosted along with around 100 more websites. The multiple software solutions offered here involve database, e-mail as well as editing options. A large number of times shared hosting is more effective.
Since the resources come on a shared basis, the overall expenditure is low and thus in this case you get benefitted in terms of cost. If you are a beginner or not well-versed with handling your own website, shared hosting is the best for you. Even if your application doesn’t require database access the advanced users can save in a lot of cash using shared hosting. Upgrading in case of shared hosting consists of additional file-size, bandwidth as well as CGI access.
2.) Dedicated Hosting: In case of a dedicated hosting since your site is now hosted on dedicated server it is comparatively a more cost-expensive alternative. You may look for this option if you have a large website with high traffic or if you have a website using special software. As the name suggests a Dedicated hosting service provides you a dedicated server which is unshared and devoted to handle your work related to your website only. It is much more powerful and secure accompanied with a lot more software solutions.
However incase of dedicated hosting you are responsible for managing your server. If it falls, you have to restart and if it gets DDOS attacked you have to mitigate attack, this may be a disadvantage for you since in a shared hosting service they have skilled administrators to mitigate the DOS attacks. There are a large number of Indian companies which offer Dedicated Server in India. Dedicated Server in India is affordable and have a record of providing top quality services.
3.) Collocated Hosting: Collocation Hosting refers to the service in which you get to place your web server on location premises of a service provider. Here the server is always owned by the customer and company providing the hosting is responsible for keeping in a place better designed for it.
This service opted for, because an ISP generally has a more resources such as high-security against fire as well as vandalism, backup power, Internet connections and more.
VPS: This is a recently emerged form of hosting. A VPS (Virtual Server Hosting or Virtual web hosting) refers to a method of server splitting. Here each kind of virtual server can execute its own OS and each can be rebooted independently.
Virtual Server Hosting is quire similar to dedicated hosting; it is just more affordable, Virtual Server Hosting or Virtual web hosting can be taken as cheaper form of dedicated hosting.
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Nisha Soni –
About the Author:
Nisha Soni writes for Go4Hosting an Dedicated Web Hosting Company provide Web Server Hosting India, Virtual Server Hosting, Dedicated server hosting India, Database hosting India, Email hosting India, Windows server hosting India and all other Data Center Colocation India services.
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How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
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Home Page > Computers > Information Technology > How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
Posted: Feb 01, 2008
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How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
By: Remy
About the Author
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
(ArticlesBase SC #321609)
Article Source: http://www.articlesbase.com/ – How a Scalable Virtual Contact Center Solution Can Help your Call Center Function and Grow
Promero does have a virtual contact center solution which is applicable to all sizes of call centers – ranging from the small family-sized call centers (manned by as few as 10 agents) to the vast call centers (which may have as many as 100 agents working there in one day.) The name of this call center software product is the Oracle Contact Center Anywhere.
Why use the Oracle Contact Center Anywhere solution then? For one thing, it gives you a great degree of leeway in scaling up or scaling down the size of your call center depending on your business needs. The reason this Oracle Contact Center Anywhere product is so flexible is because it relies on use of a Web-based platform, meaning that you are not bound by real-time infrastructure when it comes to increasing the size of your call center agent pool and call center operations. This is great for setting up virtual call center facilities in different disparate geographic locations, meaning that your organization is only dependent on assigning a USB headset, a personal computer, and Internet access for each of your agents. There is no need to purchase pricey real estate, build a large facility, and invest in hardware and other systems (like air-conditioning, security systems, and vast IT systems) to operate your scaled-up call center. And if you need to scale down, it is equally easy because you do not have all those costly systems to sell off once your call center has finished its life cycle. You can literally just pack your PC and headset into a box, have the Internet disconnected, and you are off to the next location where you need to work. No fuss, no sweat, no tears.
The key to understanding why the Oracle Contact Center Anywhere solution is so useful is to understand that in the call center business, the life of your call center hinges on whether you comprehend what your customers need and how you could be in a position to meet that need.
This call center software can either be used as a hosted call center solutions platform, or as a licensed customized solution geared specifically for your own company needs. The advantage with a hosted call center solution is that minimal capital expense is provided, and also reduces the need for upfront expenses or for techie training. It allows for fast deployment of the call center software so that your system is up and running in days. If, on the other hand, you intend to have an on-premise solution, you can have your customized Oracle Contact Center Anywhere software licensed in the form it is to be used in your facility
(ArticlesBase SC #321609)
Remy –
About the Author:
About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
]]>
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Article Tags:
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About Promero,
Inc Founded in 2001, Promero www.Promero.com is
a Certified Partner in the Oracle Partner Network and is a
leading application service provider of Internet-based call
center, CRM and lead management software. Promero’s
products include Oracle’s Contact Center Anywhere
[a hosted virtual call center/predictive dialer software],
ProStar CRM, Smart8 Call Routing and ProStarLead M
Smb?s Vote for Hosted Telephony
Smb?s Vote for Hosted Telephony
Smb’s Vote for Hosted Telephony
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Home Page > Technology > VoIP > Smb’s Vote for Hosted Telephony
Smb’s Vote for Hosted Telephony
Posted: Jun 25, 2007 |Comments: 0
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Smb’s Vote for Hosted Telephony
About the Author
Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
By Jennifer Gross????
Freedom TeleWork
www.freedomtelework.com
(ArticlesBase SC #170271)
Article Source: http://www.articlesbase.com/ – Smb’s Vote for Hosted Telephony
Predictive Dialing, Hosted Call Centers, and VOIP communications are hot buttons to SMB’s.
According to a new study by Access Market International (AMI),
http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20070425005049&newsLang=en
the small and medium size business (SMB) crowd wants hosted call center solutions delivered up as easily as possible without their organizations having to be hands on with technology. The mantra of this business segment is “Leave me alone, deploy the technology, save me money, provide efficiencies, and YOU make it happen”
The study was a surprise to analysts in showing that the market size for SMB’s adopting the hosted call center model will reach an estimated 6 million dollars this year. The growth in this industry segment is amazing because not that long ago in 2005 it was reported that this industry niche had generated 5 million in sales annually. There just aren’t that many industries which such stunning growth as reflected by the study. It is anticipated that with the current trend line that this industry segment will post a cumulative growth rate of 56.9% between 2005 and 2010. Even more surprising is that the growth in this segment is particularly robust in organizations with less than one hundred employees. This market segment per the study will grow during this same period at a rate of 69%, a remarkable statistic.
Steven Gross, President of Hosted call center Freedom TeleWork is not surprised. “We have been saying for years that this is the sweet spot for SMB’s. This industry segment is particularly sensitive to creating efficiencies within their organizations to survive against bigger players in the market. So whenever there is an opportunity to cut costs, increase efficiencies, provide better customer service and increase sales, SMB’s by their nature must run in this direction.”
The hosted call center model abounds with deals for the SMB’s. Inbound phone numbers for as little as a month, calls for pennies per minute, deep discount international rates, the ability to avoid traditional brick and mortar call center costs of .85 a minute. And, the technology brings amazing productivity enhancements to SMB’s. Predictive dialing alone can increase efficiency in calling consumers by up to 300%.;
The good news for hosted call center providers keeps on getting better. The study shows that investment by SMB’s in hosted solutions will continue to increase every year and by 2010 hit a whopping .56 billion dollars. At the same time, the number of seats which will deployed in this sector will grow from 394,000 last year to 3,000,000 by 2010, a stunning growth rate.
Another key reason SMB’s want the hosted model is that few of them have the technical resources or the inclination to learn all the ins and outs of telephony. “With a hosted solution, your hand is held and everything is made easy in the deployment and on a company’s pocketbook.” said Gross.
Retrieved from “http://www.articlesbase.com/voip-articles/smbs-vote-for-hosted-telephony-170271.html”
(ArticlesBase SC #170271)
Jennifer Hanna Gross –
About the Author:
Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
By Jennifer Gross????
Freedom TeleWork
www.freedomtelework.com
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Source: http://www.articlesbase.com/voip-articles/smbs-vote-for-hosted-telephony-170271.html
Article Tags:
predictive dialing, hosted call centers, voip
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Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
By Jennifer Gross????
Freedom TeleWork
www.freedomtelework.com
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No commentsCosmoCom Powers UK Hosted Contact Center Offering from VanillaIP
Melville, NY — April 13, 2010
CosmoCom virtual contact center technology has been chosen by yet another leading VoIP service provider. CosmoCom has announced that VanillaIP, a leading UK provider of cloud based applications and telephony, has selected the CosmoCall Universe (CCU) multimedia IP contact center platform to power a full range of inbound and outbound hosted call center services.
VanillaIP is no newcomer to the hosted voice market. The company has years of experience providing IP centrex and hosted call center solutions as a white label service to UK Resellers. CosmoCom CCU will provide VanillaIP channel partners a more robust, full-featured contact center solution capable of advanced routing and much more.
The native multi-tenancy and comprehensive contact center reporting in CCU are natural fits for VanillaIP’s well-honed market strategies. End users will also benefit by having increased access to full-featured contact center capabilities on a hosted basis backed by an experienced SaaS provider like VanillaIP.
Dave Dadds, Managing Director at VanillaIP, said “The flexibility and diverse range of features inherent to the CosmoCom technology will boost the capabilities of our product offerings.” Dadds added, “Our commitment to building a market leading Unified Communications solution for our Reseller partners has been further solidified with the addition of the multimedia IP contact center platform that is CosmoCall Universe. Our Resellers will now be able to offer inbound and outbound call center services, including ‘predictive dialer on demand’ for their clients.”
Mike Adolphy, Regional Director for UK and Ireland at CosmoCom explains that “VanillaIP is a well established and proven Service Provider. They understand the hosted space within the UK and we are excited that their choice of CosmoCom will significantly broaden their unified communications offering to their customers and partners.”
VanillaIP will be showcasing their hosted contact center solutions in booth 516 at Channel Expo 2010 at the National Hall, Olympia, London from 12-13 May 2010.
About VanillaIP
VanillaIP is a provider of business grade, real-time, integrated communication solutions. Our solutions include Hosted PBX, SIP Trunking, Hosted Exchange, call centre, call recording, WAN access and fixed mobile convergence allowing Resellers to deliver truly end-to-end managed solutions. Being cloud based, we are fast, feature-rich, secure, highly available, and accessible anywhere. VanillaIP is a trading name of DRD Communications Ltd. For more information visit www.vanillaip.com
About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
All product and company names herein may be trademarks of their registered owners.
Media Contact for CosmoCom:
Kathy Salt
+1 631-940-4297
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Predictive Dialing Call Centers
Predictive Dialing Call Centers
For companies and employees, there are many new innovations to broaden their options in regards to employment, be it hiring or working. As time goes on, there are constantly new advances and inventions in technology that directly benefit the business world. Of these many and amazing innovations, a few really stick out. In the telecommunications solutions field, there have been new technological updates constantly being developed and available for the bettering of companies worldwide. Just to highlight a few, Virtual Call Centers, Hosted Call Centers and Hosted Contact Centers are major players in the pursuit of entrepreneurs’ telecommunications solutions.
Virtual Call Centers are replacement call centers. The point of Hosted Call Centers is to save companies and employees time and money, thereby being better for everyone. “Virtual Call Centers are the best way for companies to simplify. They really break down all the expenses and complications that traditional call centers come with,” says Jennifer Gross, Vice President of Marketing at Freedom TeleWork, a growing company dedicated to finding telecommunications solutions. The truth is that Hosted Call Centers really do help companies make things easier, not only financially. Virtual Call Centers enable companies to “downsize” without minimizing results whatsoever.
Virtual Call Centers are all controlled via the web. Says Gross, “Companies don’t have to even deal one on one with their employees. Everything is done over the internet. The major advantage of this is that companies can really save a lot of time. And don’t worry, the Virtual Call Center agents are being watched very carefully.” Mrs. Gross is talking about TeleWorkers from Freedom TeleWork, a new and exclusive online community created to join and unite Virtual Call Center agents, thus making it easier for workers and companies to work together. The TeleWorkers are recruited by Freedom TeleWork and trained to accomplish in a superb and efficient style. They are first tested and assessed to see if how well they can perform. Once the testing is completed, the future TeleWorkers then goes through some training. Once these Virtual Call Center agents are signed up into the TeleWorkers community, potential employers can then view their profiles. The agents’ profiles vary based on many factors including: fluency, proficiency, experience, background, availability and price demand. Once hired, the employers are given access to unique tools that enable them to be on top of the agent as if he were right there. These Hosted Contact Center Supervisory tools are: Spy Mode, Barge-In Mode, Whisper Mode, random screen captures of the agent’s screen, MP3 recordings of all calls and monitoring of keystrokes and mouse clicks.
Along with every Virtual Call Center comes the option to take advantage of many features that really fuel Virtual Call Centers. Such features are: Voice Broadcasting, Predictive Dialing, and Interactive Voice Response, otherwise known as IVR (the Supervisory tools mentioned before are also included in most Virtual Call Centers). Voice Broadcasting helps companies get their name and message out there. A Predictive Dialer helps Virtual Call Center agents reduce wasted time by organizing and prioritizing the agents’ lists. IVR helps with inbound calling, allowing customers to automatically pay bills or even get customer service.
At Freedom TeleWork we look to provide impeccable support. Please feel free to contact us by phone or by email or please visit our site: www.freedomtelework.com
Email: sales@freedomtelework.com
130 7th Avenue, Suite 103
New York, N.Y. 1001
Sales: (866)883-5330
Technical Support: (866)529-7630
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