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Freedom Telework(www.freedomtelework.com) is the recognized leader in delivering cutting edge, real time, high quality Voice Call Center campaign technology.

First Family Insurance benefits on 3CLogic Hosted Call Center Solution
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As Activision’s most flexible application, inContact allows them to adapt their call center parameters on the fly as necessary.
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As Activision’s most flexible application, inContact allows them to adapt their call center parameters on the fly as necessary.
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Los Angeles, CA — April 5, 2010

IVR Technologies, a leading software developer of IP enhanced services and real-time billing solutions, announced today the availability of Talking SIP 3.7. Talking SIP is a fully-integrated application, media, and billing server providing class 4/5 switching, registration, location services and enhanced services to next-generation service providers worldwide.

Talking SIP 3.7 continues to build upon the value proposition of the product through a new Hosted Call Center module that further delivers on Talking SIP’s mandate of driving revenue and margin to the service provider’s network while helping to attract subscribers and reduce customer churn.

“Talking SIP 3.7 adds a new vertical market opportunity for our service provider customers in the area of business-to-business call center services. The call center market is a rapidly growing and lucrative market and the Talking SIP solution now provides a feature rich and highly scalable platform upon which to build a competitive service offering in this market.

The Hosted Call Center module is a further example of how Talking SIP can help our service provider customers leverage the solution to draw subscribers into their network, differentiate themselves from the competition and distance themselves from commodity level pricing. By adding a primarily inbound service like call center, providers can now cross-subsidize other more competitive services like calling card and long distance termination.

Our core objective has always been to deliver innovative retail applications to our customers to drive revenue and build margin to their networks, and Talking SIP 3.7 greatly improves on our ability to do so,” said Barry Sher, VP Business Development, IVR Technologies, Inc.

The Hosted Call Center Module is an optional add-on module to the Find Me Module that offers sophisticated call queuing, skills based agent routing, queue escalation, custom hold music as well as agent auditing and reporting. Seamlessly integrated into the other enhanced services of Talking SIP, this module’s features include caller queue position and estimated hold time announcements, integration into the Voice Mail and PBX Module to provide callers with the option to leave a message, callback integration to allow caller’s to receive a callback call from the next available agent, custom branding, full audiotext menu trees for custom queue selection criteria, whisper notification on call agent answer, telephony and web interfaces for agent status management and is fully integrated with Talking SIP’s real-time billing engine for complete and robust billing, and much more! The Hosted Call Center Module is designed from the ground up to support an unlimited number of call centers and/or agents. The Hosted Call Center Module is ideal for the next-generation VoIP service provider who is interested in capturing high-margin revenues through advanced business-to-business (B2B) and business-to-consumer (B2C) services.

Support and Availability

Talking SIP 3.7 is available for immediate download from the IVR Help Portal for all customers who are within a valid support agreement. The Hosted Call Center module is available separately, as an option at an additional cost.

For product sales, business partnerships and reseller inquiries please contact sales(at)ivr(dot)com

About IVR Technologies

IVR Technologies is an advanced software development company emerging as a leader in the SIP space for Voice over IP enhanced services and real-time billing.

Please send reader inquiries to: IVR Technologies: 555 West Fifth Street, 30th Floor, Los Angeles, CA 90013: +1 866.856.0301. E-mail: pr(at)ivr(dot)com

To learn more about our company please visit our web site: http://www.ivr.com

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Hosted VoIP Systems-services and Features of Business Communications

It used to be that hosted contact center services only made sense for small and medium sized call centers. This is because there was a general belief that hosted contact services only offered a subset of the features and functions that large call centers typically required to run their operations. Large call centers are also concerned about security surrounding sensitive customer data and may not trust the hosted service provider with sensitive information.

Now some of these beliefs are not totally wrong. Specifically, if all that the hosted contact center service provider did was to centralize the on-premise system that the call centers are deploying. In this case, it may even be true that all the functions and features that are available on an on-premise system may not be available on centralized hosted servers. Protecting customer sensitive data may be another inhibitor, since all the data may have to reside locally to the centralized call processing system in case of a hosted service.

What large call centers really need is best of both the worlds. If there was a hosted service that had all the features and functions that are required to run large professional grade contact centers with the flexibility of hosting customer sensitive information locally on-premise, there would be no economical or security reason for even a large call center to opt for an on-premise solution.

oBelyx hosted contact center service provides a rich suite of features and functions that are only found on high end on-premise contact center equipment. So without incurring any initial capital outlay, even a large call center can subscribe to oBelyx hosted contact center service and be operational in a matter of a few hours. Customer sensitive data can be located on the premise of the call center and does not have to reside with the entity that provides the oBelyx hosted contact center service.

oBelyx uses a distributed computing approach where all the call and media processing happens on agents’ desktops. Management reports and analytics are hosted centrally along with basic call routing functionality. The Web 2.0 approach to management reports and analytics makes them highly flexible and they can be tailored to meet different business requirements. The service is low cost because of the unique distributed computing approach. The number of seats can be expanded or shrunk with a few mouse clicks – adjusting capacity to seasonal demand is simple and straightforward. Contact centers can form virtual work groups of skills where agents can be dispersed in multiple geographical location including agents working from their homes. It is easy to see how oBelyx does provide a unique hosted contact center service that meets diverse business requirements of large call centers.

For more information visit –http://www.paramnetwork.com

See a profile of Paul Jarman in this video produced for the Utah Business CEO of the Year event!
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Dallas, TX — February 19, 2007

Aastra announces the addition of Chris Capo to lead its reseller program for hosted call center services, Centergy® Virtual Contact Center Strategic Alliance Program. Joining Aastra last quarter, Mr. Capo is focused on recruiting VARs for the Aastra OnDemand™ hosted service offerings including hosted call center solutions. “We’re very pleased to have someone of Chris’ experience and energy leading this important effort,” said Tim Whittington, Vice President of Sales and Marketing for Aastra Intecom. “He has hit the ground running and has already generated significant interest from major distributors and resellers in our hosted call center solutions.”

Before joining Aastra Intecom, Mr. Capo led the U.S. and EMEA channel development team at an Avaya value-added solutions vendor based in Houston, TX. Prior to that, he worked with a California-based software developer specializing in real-time reporting and visual management solutions for the contact center. Mr. Capo began his channel management career with Paxar Monarch, a globally-recognized apparel identification provider. Chris says, “With more than 10 years of channel experience, specifically in contact center and enterprise communications, I am confident that hosted solutions are now readily accepted. I am looking forward to leveraging my expertise in training and motivating channel partners to aggressively grow Aastra’s channel organization.”

About Aastra OnDemand™

Aastra OnDemand™ is the new hosted service of Aastra USA, Inc., a leader in IP communications products including IP-PBX systems, standards based telephones, unified communications and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX and contact center systems to some of the largest and most demanding companies in the world Aastra OnDemand is now bringing that expertise to companies of all sizes.

For more information visit http://www.aastraondemand.com

Contact:

Robyn Thompson

Phone: +1.469.365.3249

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Related Hosted Call Center Press Releases

Icmi San Diego Hosts Contact Center Agents Training Program

Attention call center professionals!! Here comes the interesting news that you may not be aware of. Do you want to hone your professional skills? It can be a real fact that it is not possible for you to make multiple trips due to tremendous workload. Well, if you’re feeling these situations narrate that of your situation as well, then you are probably at the right place.

Making a lot easier for the call center professionals to keep themselves informed and updated, here comes the April 20-23 training sessions organized at the ICMI San Diego Symposium, CA. All those professionals at work who are looking out for ways to get themselves updated about their own practices concerning diverse areas; now have a choice of becoming a part of the April Symposium.

According to the organizers of the ICMI San Diego Symposium, it will be one platform that will offer a unique opportunity for the people engaged in the customer care industry. The multiple training classes scheduled to take place at the symposium will help professionals to step up their own industry learning.

About the ICMI’s San Diego Symposi:

The April (20-23) Symposi is directed by the reputed International Customer Management Institute (ICMI). The San Diego Symposium will be offering inclusive packages incorporating multiple networking facilities and intensive training.

As per the attendees are concerned, the Symposi will bring them a complete package with a bit of mix and match included. In total, there will be 7 training course alternatives. All 7 will be ranging from 1 to 4 days in terms of duration.

Choices available for call center professionals:

The popular offerings at the ICMI include- Essential Skills and Knowledge for Effective Contact Center Management, the Workforce Management Boot Camp and the Monitoring and Coaching for Improved Contact Center Performance.

The Director speaks:

Linda Riggs, the Director of the Training and Certification for ICMI says that it is a vital need for the call center professionals to opt for an in depth training, which is cost effective and won’t be taking them away from their own center for an extensive period of time.

She also added that most call center executives these days are found to wear a number of hats working for their own organization. Therefore, it stands crucial for the agents to train themselves, thereby improving upon their own productivity ensuring quality output.

When speaking about the symposium, Linda said that the Symposi stands valuable in all respect. Throughout the 4 days, you will be receiving comprehensive training covering diverse areas including multiple networking opportunities bringing value at your work.

There will be a lot of on-site networking activities followed by the panel discussions and evening receptions. The “Lunch and Learn” session of this event will be lead by an ICMY industry expert. The ICMI’s signature “Queue Tips Breakfast” and the peer to peer sharing will be focuses on a variety of industry topics.

About ICMI

The International Customer Management Institute (ICMI) is ranked amongst the leading global service provider of comprehensive resources for the customer management executives-including agents to the top level staff- who wishes to improve the customer experiences, thereby increasing their efficiencies at every level of a contact center.

Denver, Colo. — September 30, 2009

– TouchStar Hosted experienced significant growth over the past two years. As a result of the continued increase in demand for hosted call center solutions, the hosted and on-premise divisions have been separated. TouchStar Software’s on-premise division has been acquired by Noble Systems, a call center solutions provider, while the former TouchStar Hosted division will continue as TelStar® Hosted Solutions.

TelStar Hosted Solutions will operate independently and continue to provide the industry leading Noble® DataTel and Noble® TouchStar hosted call center solutions through a license agreement with Noble Systems. With over 200% growth in the past 24 months and record sales for 2009, TelStar is uniquely positioned to service both the SMB and Enterprise hosted call center markets.

“Building a hosted business takes time and growth is usually slow and incremental. When the premise and hosted businesses were separated in early 2008, we never expected the hosted group to become so profitable, so fast,” said Chris Rieple, TelStar’s division president. “What started with a few servers three years ago has developed into a world class hosted call center solution spanning three co-location facilities servicing hundreds of customers and thousands of agents worldwide. The division is poised for significant growth this next year.”

Connie Anderson, TelStar’s director of sales and customer service comments, “This is a very exciting time for TelStar. With the significant increase in the demand for hosted call center solutions and with the multiple product offerings, we’ve been able to capitalize on the demand by servicing a broader spectrum of the market than our single solution competitors. TelStar offers very stable and feature rich solutions with an aggressive sales force supported by strong technical and customer support operations.”                

Significant investment was made into Telstar’s system infrastructure in the first quarter of 2009 effectively doubling available capacity and the division expanded into its third co-location facility in February. Leveraging carrier class hardware in Tier III co-location facilities has enabled TelStar to meet the demand of customers with the highest security and uptime requirements.

Jason Schlinsog, TelStar’s director of support comments, “While staying ahead of the growth has its challenges we anticipated the need for a major increase in our capacity last year. It was a bit of a gamble to grow the infrastructure as much as we did but it paid off. Our utilization is high and we’re adding new infrastructure almost weekly.”

About TelStar

TelStar® provides world class hosted call center software offering industry leading SaaS deployment options. TelStar serves hundreds of global businesses and call centers from its headquarters in Denver and regional offices around the world. TelStar’s® unified communications products include: SMB and Enterprise hosted call center software, hosted VoIP telecommunications systems, hosted predictive dialers, hosted automated voice messaging, hosted advanced ACD & IVR, hosted recording, and hosted call compliance management. For more information, please visit www.telstarhosted.com or call 877.483.5782.

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Related Hosted Call Center Press Releases

Know More About Hosted Contact Center VoIP Solutions

In this contemporary world, business and corporate houses are searching for various ways to increase their competitiveness in terms of lowering down the calling costs and improving the organizational proposition. As a matter of fact, the traditional telephone networks are designed to carry low-fidelity signals with a high level of reliability. Though they are very reliable for the audio communication, but are not suited to provide services for digital communication applications. Thanks to the new technology called VoIP- Voice over Internet Protocol for initiating ‘unified’ communication.

The voice over internet protocol allows the users to send & receive voice, data and images over a single IP network. Apart from this, the main attraction of hosted business VoIP services is its calling price. The calling price over this technique is minimal as packet switching technique is used in them. The VoIP solutions use packet-switched networks to facilitate non-real-time data using much less bandwidth. The advantages of internet telephony solutions include flexibility, efficiency, and scalability.

1.Flexibility: The hosted business VoIP services provides flexibility. As a matter of fact, these services can be used in a variety of configurations to suit a number of users, client/server application requirements and desired bandwidth.
2.Efficiency: The bandwidth is consumed when needed. Unlike traditional PSTN services, the service providers cover same network for carrying voice and data networks i.e. voice, video, fax, and data traffic. Furthermore, this increases the efficiency of the bandwidth, as many terminals on the same connection are shared with the network.
3.Scalability: In the hosted VoIP solutions, one can easily extend or add the telephone lines as per the demand of the organization.

These advantages help the users to save money and improve the organizational productivity. As per the statistics, more than 25 million small & medium businesses or SMBs are making use of VoIP services.

To improve the sales and market shares, contact centers have refined their marketing strategies. Considering this fact, VoIP contact center solutions have widened their scope in various sectors including telemarketing, e-mailing, instant messaging and online communication. With the application of hosted contact center VoIP solutions, the users or clients of business and corporate houses are able to grow instantly without spending much on the infrastructural enhancements. Moreover, with these services, the users enjoy freedom to locate and relocate anywhere across the globe.

To conclude, the business users or clients can enjoy the benefits of technical assistance or customer services at any time of the day, as and when required. Hence, it can be stated that hosted business VoIP solutions allow the users to enjoy long distance and international calling at discounted rates.

See how inContact provides Vector BPO with a “scalable transparent set of tools that are critical to their success.”

Some call it retirement, some call it end-of-life—but no matter what label premise-based companies use—it means the same thing. It means your call center is facing obsolescence unless you invest hundreds of thousands of dollars in upgrades and new equipment. That or be forced to duct tape your call center together without premise provider support. Upgrades? We call it unfair. Liberate yourself and save loads of cash with inContact’s cloud solutions.

Some call it retirement, some call it end-of-life—but no matter what label premise-based companies use—it means the same thing. It means your call center is facing obsolescence unless you invest hundreds of thousands of dollars in upgrades and new equipment. That or be forced to duct tape your call center together without premise provider support. Upgrades? We call it unfair. Liberate yourself and save loads of cash with inContacts cloud solutions.
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