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Specialized call routing and incredible flexibility helped VacationRoost.com increase profits 5% across the board.

inContact gives RiverStar Software a succinct customer experience that reduces training times and reduces the average time per call.
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inContact Developers- ICUC is coming up September 20th – 23rd, and that means it’s almost time for the annual Coder Royale competition! We’re offering some great prizes this year including 0 cash! Good luck! Register for ICUC @ www.incontact.com/icuc2010/

(Vocus) January 29, 2010

Plano, Texas Â?- Working Solutions and WS iNet announced today that they have deployed a blended agent and hosted call center solution for Mountain Glacier LLC. WS iNet, a leader in hosted call center technology and an affiliate of Working Solutions, is providing inbound, outbound and multi-media capabilities, utilizing a carrier independent, redundant, hosted platform.

The complete solution enables agents to take inbound sales and service calls, as well as place outbound collections calls. Mountain Glacier customers also have the option to be called back if hold times are longer than normal. In addition, customers will be able to make automated payments by phone, while the company will be able to send proactive notifications of upcoming deliveries.

Â?Moving to a solution like WS iNet allows Mountain Glacier to significantly enhance customer service,Â? commented George Platt, GM and EVP of WS iNet. Â?Our state-of-the-art platform gives our customers a major competitive advantage with benefits such as the ability to route calls to agents in any location anywhere in the world, the capability to integrate easily with existing systems, and the benefit of avoiding upfront capital costs.Â?

Â?Providing exceptional customer service is one of our top goals,Â? said Jay Peterson, President of Mountain Glacier. Â?We are confident that Working Solutions and WS iNet will help enhance our customer experience and relationships even more, further promoting our brand. The hosted solution made the most sense, as we wanted the absolute best technology capabilities to support our customers.Â?

About Working Solutions: Since 1996, Working Solutions has helped corporations control costs while improving the customer experience. Working Solutions partners with forward-thinking companies that understand the value of aligning the contact center with the organizationÂ?s objectives. A pioneer in the virtual call center industry, Working Solutions, along with affiliate companies WS Live and WS iNet, continues to be the industry leaders with experienced agents, proven technology, and comprehensive processes. For more information, visit www.workingsolutions.com.

About WS iNet: WS iNet, an affiliate company of Working Solutions, hosts intelligent, on-demand contact center technology to clients needing a flexible, robust, cost-effective solution. A leader in delivering innovative contact center technology, WS iNet partners with its clients to achieve optimum customer engagement, satisfaction, and loyalty.

About Mountain Glacier: Mountain Glacier, LLC, distributes the finest bottled waters, including Ozarka, Poland Spring, Ice Mountain, Deer Park, Wisconsin Glacier Springs, and Mountain Glacier. Mountain Glacier strives to provide high quality bottled water and related products and unparalleled customer service.

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More Hosted Call Center Press Releases

Denver, Colorado — June 30, 2007

TouchStar today announces growth in its hosted call center solutions division, Dial-on-Demand. TouchStar’s Dial-on-Demand solution offers hosted predictive dialing, broadcast messaging, and call center management software.

TouchStar has identified that hosted call center services has become one of the largest potential growth areas in the country. Movement in the industry customers is due to customers utilizing hosted services versus purchasing equipment. The benefit of a hosted solution is that there is no capital expenditures, no long term expenses, no internal technical support.

Dial-on-Demand’s hosted technology is an affordable way for customers to start a new business, test a new business model, expand for short term overflow, and/or secure an emergency backup solution. Many industries such as mortgage, telemarketing, political, fundraising, and others, look to TouchStar for their hosted call center needs.

TouchStar customers benefit from having Dial-on-Demand since the company manufactures, operates, and supports the technology. TouchStar’s technology enables calls centers or individual agents to be located anywhere in the world, while remaining compliant to federal regulations.

Steve Bederman, TouchStar’s CEO, stated: “TouchStar’s number one priority is to provide our clients around the world with safe products that enable our clients to operate successful businesses. The success of the Dial-on-Demand division is a direct result of the passion, time, and energy we have invested in capital, management, development, and sound processes. TouchStar will continue to grow because we offer sophisticated technology with safety and fair prices.”

TouchStar promoted Tiffany Kreinbrink, former head of TouchStar’s Collections Division, to become President of TouchStar’s Dial-on-Demand business unit earlier in the year. Tiffany’s industry expertise and prior business development success have proven to be of benefit for the On-Demand division.

Tiffany commented: “I am very excited to take over this rapidly growing division, and to have the responsibility of catapulting sales and future growth for ASP services worldwide.”

Last year, Dial-on-Demand grew by 550%. Dial-on-Demand’s significant contribution to TouchStar’s overall success in 2006 has set the foundation for the division to focus on future internal growth as well as in its client base.

About TouchStar

TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX phone system. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s ‘Fastest Growing Large Private Companies in Colorado’ for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.

Contact:

Christina Whitfield

TouchStar

303 338 0678

pr @ touchstar.com

www.touchstar.com

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Specialized call routing and incredible flexibility helped VacationRoost.com increase profits 5% across the board.
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The Multiple Users Capacity of the Oracle Contact Center Anywhere Software

Promero is what is known as a Hosted Call Center Solution Provider, and one of the key call center software products that it offers to call centers is the Oracle Contact Center Anywhere Software. Basically, a Hosted Call Center Solution Provider will absorb all the headaches that come with installation and use of call center software by client call centers. That means that, if you buy your Oracle Contact Center Anywhere Software from Promero, they will not only install it for you but they will also help you with any problems or issues that crop up. Although the Oracle call center software will help you create a virtual call center environment for your call center system to use, this does not mean that you do not need help installing it anymore.

By letting Promero handle virtual call center issues (which are common with multiple-user environments), your call center will find it easier to cope with your normal customer relationship management problems. Some things are best left to the experts to handle (unless your organization intends to become an expert at this call center technology as well.) But that may entail your organization becoming an Oracle Certified Partner (like Promero is now) rather than just simply knowing how to use the call center technology.

The Oracle Contact Center Anywhere call center software is classified as a hosted call center solution, meaning you allow Promero as the hosted call center solution provider to handle hosting for you so that your call center will only need to function using the Predictive Dialer call center technology and by using the simple hardware like a USB headset, Internet access, and a standard PC for your multiple users (or agents.) As you can see, this helps reduce overhead for your call center which would traditionally go towards real estate rental or construction; while allowing you to benefit from the Promero level of experience in management of the Oracle Contact Center Anywhere call center solution.

Actually, use of a call center software and hiring a hosted call center solution provider are very beneficial to management of a multiple-user contact center because they allow for your many company agents to focus on customer relationship management issues that are closely related to your product or service, rather than get bogged down in trying to figure out how the call center software and system work. You will find the assistance of the Promero technical support team to be invaluable especially since their techies are on call 24 hours a day, year round. Since it is already a tough job trying to handle multiple users in one call center, Promero can help make your call center job function better.

Role Of Hosted Voip Contact Center Solutions

In this rising world of technology, people are looking forward for things which make their life troublefree to live. Business organizations are always in wait of new technologies that can raise their business and earnings. One such growing industry is call center industry. They are now transforming from premise based solutions technology to hosted contact center solutions technology. Contact centers have a major role in the business organizations as they offer wide online alternatives to the call centers.  People are quite satisfied with the new hosted call center technology as all the old appliances are replaced by the new agent desktops and internet cables.

Main purpose of these contact centers is to render superior business scheme that will make their client happy. The hosted call center solutions are also known as VOIP contact center solutions. Thus, these call centers should stress on things like superior customer care service, lead generation, one  call resolution and establishing excellent relationship with the customer. Hosted VOIP technology has many advantages such as:

1. Network Management Scalability: under the hosted call centers, its trouble free to alter the network pattern by extending or adding the internet or telephonic lines as per the organization demands.

2. Flexibility: hosted VoIP offers universal services that suits the users configuration and also offers preferable bandwidth.

3. No Geographical Limitation: these hosted call center can be set up anywhere around the world and can use the well-known hosted contact center technology.

4. Bandwidth Efficiency: VOIP hosted call centers increases the bandwidth efficiency, as large no. of ends on the same connection is shared with the network.

Considering all these benefits and features of hosted contact center solutions, one can find that it facilitates the user in saving money and improvising the organizational growth. They also provide inexpensive calling rates on long distance and international calls. They deliver huge audio-video output which serves the user to acquire the sound, video and data easily from the receivers end. They permit their customers to enjoy flexibility and mobility of procedure as the calls are routed through IP packets.

To conclude upon, its found that hosted VOIP call center solutions are a good style of interacting with people across the world at lower rates and executing business with big flexibility. Setting up hosted virtual call center solutions will raise your business earnings and thereby making your life easy to live and enjoy.

inContact gives RiverStar Software a succinct customer experience that reduces training times and reduces the average time per call.

More Hosted Call Center Articles

Promotional video for the upcoming inContact User Conference (ICUC) which will take place Sept. 20-23, 2010. Don’t miss it!

inContact makes it possible for Vector BPO to do business from the Phillippines and offer full transparency to their clients all over the world.

Short video outlining the benefits of virtualized work and cloud computing for customer service. On average companies save 000 per year, 3000kg of CO2 emmission and 160 hours of lost commute time per employee that works remotely (at home). To ensure success the technology must support the organization with all the tools and reporting to ensure customer service levels are maintained. It is here now, hence there is a better way.
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Outrigger Hotels experience using the Echopass Sofware as a Service Contact Center. Cut costs, improved customer service, helped agents do their jobs.