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Mesa, AZ, — February 15, 2007

Data-Tel Info Solutions announced today that their new office in Santo Domingo, Dominican Republic is officially open. This location will be managed by Mirla Lara, Data-Tel’s Regional Sales and Operations Director,.

With the rapidly developing call center market in the Dominican, Central and South America, Data-Tel has established a centralized location for regional business involvement and customer relationships. The new office will focus on support and sales, while bringing new opportunities and programs to the call center industry.

One of the new facets of Data-Tel’s expansion is to bring new call center opportunities to this region. Data-Tel will not only provide technology, but also bring business to the call centers and truly become partners with their clients. They will assist in the management of the technology and campaigns to help ensure their success. Data-Tel’s outsourcing services will be facilitated by using one of many affiliated call centers in the region. Bilingual agents, intensive management and extensive training will ensure success for call campaigns.

“Having a local presence with a bilingual staff is crucial to the communication and success of our clients in the Dominican. This is a major step towards Data-Tel’s involvement with the international contact center community,” said G.L. Scott Murray, C.E.O

Data-Tel’s new location:

Plaza Royal

Ave. Maximo Gomez

#33 Local 209 2do. Nivel

(frente a la Universidad UTESA)

Santo Domingo, Rep. Dom.

Phone: 809-682-0514

About Data-Tel

Data-Tel Info Solutions is a privately held contact center software development company with headquarters in Mesa, Arizona. Founded in 1991, by G.L. Scott Murray, Data-Tel has systems throughout North America, Central and South America, the Caribbean, Southeast Asia and the Pacific Rim.

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Dublin, Calif. — August 1, 2008

PSS, one of America’s fastest growing providers of contact center software and services, has achieved full service partner certification from Nortel for the MPS 500 voice response platform. Full service certification allows PSS to provide complete IVR and voice portal solutions based on the Nortel MPS 500 platform, including system design, application development, integration, installation, and ongoing technical support.

PSS specializes in helping customers transition gracefully from legacy to next generation contact center infrastructure based on VoiceXML and VoIP. The company has been supporting the prior generation Nortel-Periphonics (VPS/is) systems since 2002. Through a unique combination of legacy system support, a portfolio of next generation products, and professional services, PSS customers can transition to new technologies as rapidly or gradually as business priorities demand.

“PSS will continue to support legacy VPS systems for years so our customers can transition to newer technology at their own pace,” said Todd Funk, CEO of PSS. “We’re delighted to add MPS 500 to our next generation platform portfolio so our customers can include Nortel in their PSS graceful transition plan.”

About PSS

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, SIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare. For more information, visit http://www.psshelp.com/.

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Review of Contact Center Software Preview Dialer

The latest product to hit the market is the Preview Dialer, this system makes making calls to customers so much easier and with far more efficiency, simply select and click on a phone number in the list and place the call. You can even create a call list of prospective numbers from an import list or one of your own CRM databases. You can as manager select specific lists for your agents to call and monitor the flow as well. The preview dialer system is a powerful management tool that will enable you to keep track of all those calls and keep on top of productivity.

There are many facets to these great management tools, with this program you can keep track of all calls and analyze your advertising programs the number of calls an agent has to make, and also the lead generations that are so important to your business.

So if you are looking for an answer to your management problems you should probably consider this program as a solution, it is a web based program that will improve the win/ loss ratio and monitor your account activities as well. You can track those customers and improve work flow, and it can be up and running quite quickly to leave more time for the important aspects of your business. Imagine having a tool that can enhance your market profitability and being able to give your sales team the ability to make more and better informed decision making capabilities.

This program for the IT manager will produce results in being able to consistently deliver the utmost in customer service to your clients, and you will be able to simply and easily monitor all the necessary business functions of the commercial enterprise. It will be fully integrated into the existing web based programs you have and will open source for easy customization with your current system.

You have the flexibility with this system to easily transform this program to open source and on premise readying, so if you need changes, which happens in successful businesses you can upgrade with complete security and peace of mind that this system will deliver.

You have the option of twenty four hour completely secure access in and from anywhere in the world, all you require is a web connection and a web browser. You do not have the hassle of installing anything you only need access it from your system.

You do not have the need of having an administrator or extra IT support, and one price covers everything, from the application to the support and upgrades, you can save thousands with this one and easily managed system.

www.altitude.com – Altitude uCI™ was conceived to unify the management of every customer interaction, regardless of the media that the customer chooses to contact your company phone (agent or IVR), email, instant messaging (chat), SMS texting or collaboration using the Web. That management includes a unified queue with unified routing, unified real time monitoring and unified reporting for all interactions. See how Altitude Multimedia increases productivity for agents, by enabling them to quickly control the media on their desktop, providing better customer service which ultimately leads to customer loyalty.
Video Rating: 5 / 5

This short tutorial shows you exatly what you need to do in order to get your free first call resolution report. Topics covered include free software download, configuration and installation, verification of CTI data, upload of capture files, sample reports and additional FCR resources.
Video Rating: 0 / 5

Dublin, Calif. — May 8, 2008

PSS, a leading provider of contact center software and services, has been selected by Entrepreneur Magazine as one of the nation’s Hot 100 fast-growth businesses for 2008. Culled from a database of nearly 21 million companies, Entrepreneur Magazine and research provider CentrisPoint distinguished the Hot 100 based on rapid sales growth, positive job growth, and other select criteria. The Hot 100 ranking appears in the May issue of Entrepreneur, on newsstands now. PSS is the only company on the list specializing in contact center solutions.

“PSS has grown largely by word of mouth. Our customers continue to come back to us year after year, and every year they seem to spread our secret to more colleagues,” said Todd Funk, President and CEO of PSS. “I’d like to thank our customers once again for their loyalty and for sharing our story.”

PSS customers, who include some of the world’s largest financial institutions, healthcare systems, and airlines, have collectively deployed over 100,000 ports of IVR and over 50,000 seats of CTI. PSS helps these customers manage and maintain their existing infrastructure while they transition gracefully to next generation technology based on VoiceXML, SIP, and SOA. As part of the transition process, PSS provides comprehensive solutions that include custom IVR and CTI development, comprehensive 24x7x365 support, as well as infrastructure from partners such as Genesys, Nortel, Holly Connects, and Voxeo.

About PSS:

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, CTI, SIP, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare. For more information, visit http://www.psshelp.com/.

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Related Contact Center Software Press Releases

John Sorenson, Senior Vice President, Phone Channel discusses the reasons BB&T selected Genesys as its contact center software platform, and how Genesys solutions are helping the organization meet its strategic business goals.
Video Rating: 0 / 5

Review of Contact Center Software Performix Performance Management

The global expansion of the customer service industry and the advancement in technology has significantly increased people’s expectations. It is therefore critical that your company meets all goals and embraces the latest software ideas. IEX Corporation has developed a programme known as Performix Performance Manager which will help you to considerably reduce administration time, allowing you to focus on your business needs.

The programme supplies businesses with an incorporated scorecard which helps with the consolidation process and reduces the amount of wasted paperwork. The scorecard details the performance records of all of your staff and also allows the employees themselves to monitor their performance records. Everybody can see whether or not they are meeting targets and the areas that they need to really focus on.

There are a number of different programmes included in this package which include the following:

Performix Development Manager: this allows you to include training teams in your performance figures. You can monitor the training process to see how the new recruits are getting on and which ones really stand out. This not only allows you a complete overview of your business, but also cuts down on training costs as your new employees can see for themselves how they are doing.

Performix Evaluation Manager: this programme will supply your company with online evaluation forms as well as reminders to those who have not filled theirs out. Your employees can download them and complete them when required. You can write your own questions and customise the entire process to your needs. You are able to retrieve any employees evaluation records at the touch of a button and this evaluation can be interlinked to performance records and annual appraisals.

Performix Recruiting Manager: this programme allows you to computerise, monitor and improve the entire hiring procedure. You will be able to ensure that only the right people get the job and maximise their potential – again saving time and money. The Recruiting Manager makes the procedure of hiring new staff a lot quicker and more efficient. You can even sort out which candidates are not performing as well as they should within the first week by comparing their statistics with each other’s and previous candidates.

Workforce Management System Integration: this management system will help you to install any new Performix programmes. You will be given access to information on TotalView which allows you to monitor your key performance indicators (KPIs). You will be able to synchronise information about each call centre agent and performance related information which like many of these programmes cuts down on the need for vast paper trails. You data will be a lot more accurate as well as easier to retrieve.

The benefits of Performix Performance Management are obvious and without it, you run the risk of your business falling behind others who invest in this latest technology. In today’s developing technological world, you can’t afford to have anything but the latest arrivals to help you streamline your business and cut costs. Performix have proven results and offer excellent solutions for all of your business needs.

Pompano, FL — January 21, 2008

Promero today announced that it ended the 2007 year on a significant upswing in client signings by adding 18 clients to its hosted call center software services roster. Businesses will use Oracle’s Contact Center Anywhere and range in a wide variety of business verticals.

A few notables becoming Promero clients were Sound Telecom, an outsource call center in Washington; Impulse Communications, a web based marketing company in Rhode Island; Pharma Futures, a health insurance company in Colorado; Home Improvement King, a home improvement resource in California; ECCO, a telemarketing firm in Dominican Republic specializing in sales for Dish Network; Jade Rock Enterprises, a business finance company in Nevada and Small Cap Relations, a security broker relations contact center in Arizona.

“We [Promero] are very encouraged with 2007’s activity for the Contact Center Software hosted services,’ stated Gregg Troyanowski, president of Promero. ‘As more and more companies review enhanced software solutions, Oracle products are selected as the definitive choice for hosted as well as on premise solutions. In my opinion, Contact Center Anywhere is head and shoulders above the rest in terms of features and total cost of ownership.”

Oracle Contact Center Anywhere call center software is a IP based multi-channel communication software featuring enhanced features such as predictive dialing, call recording, IVR, ACD, call routing, SIP capability and more than 100 enhanced features that are native to the software platform. It is available in an on premise and hosted version.

Founded in 2001, Promero is a leading application service provider and authorized reseller of Oracle Contact Center Anywhere, ProStar CRM and lead management software. Promero is a Worldwide Oracle Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822. Email: sales@promero.com. For more information about the latest communication software, please visit www.promero.com.

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Conozca la opinión que Jaime Martin, Responsable de Mercado Interprise de Alava Telecom compartió, sobre el sector del Contact Center, en ASES 2010, la reunión de usuarios de Altitude Software España
Video Rating: 0 / 5

Review of Contact Center Software for Telemarketing and Lead Generation

Obviously here as well customer service is equally important and so is keeping the records of those who you call, with the Oracle Contact Anywhere Call Centre the CRM is a very important tool to be able to utilize. As a hosted unit it is very easy to use and this makes your agents that much more professional in carrying out their duties within the call centre. Outbound calls are very much part of the overall call center function, and need to be done in such a way as to leave the customer with a very pleasant experience towards the agent and rapport must be built while doing so. This is the way that business in any media that you employ needs to be done.

You need to be able to track customer queries and to have the information in front of the right people at the right time, this is where good, effective training comes into play, your staff and agents need to be up to date with product knowledge and how to deal with others as well. This is a must for the business to survive and this is also where supervisors need to be trained as well. All staff regardless of their standing needs to be professionally trained to be able to deal with the sort of situations that they have to face day to day.

Online training is very beneficial and can be accessed anywhere in the world so as to fully train all staff to the required level. Outbound call centers need to be aware of the way in which their customers are being treated and in this way can further train staff.

To have the right tools is equally important as well and the need for staff to be able to use this software and associated equipment is paramount to your success in this venture. The staff on outbound sales needs to know exactly what each product has to offer, any specials that are currently on and the way in which these products are to be used or whatever the case maybe.

With the ProStar range of products all this is possible and more, being easy to use, and web based they can be accessed from anywhere in the world, in fact from wherever your agents maybe as well. This is the great thing about having a web based system, and the maintaining is pretty much done for you as well. The products are very well put together and the online training is done very well, your staff will be professionals in no time with this package.

Good customer service is a must in any business and it is what the public expects from anyone who calls them, the object here is to get the persons confidence as quickly as possible and to explain exactly what the call is regarding, this way the customer will have the correct information and will be able to make an informed decision.