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MOUNTAIN VIEW, CA — September 3, 2004

eGain Communications Corp. (OTC: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, today announced eGain Knowledge? integration with HP OpenView Service Desk has achieved certification as part of the HP Enterprise Management Services for Partners.

eGain Knowledge is a proven knowledge management solution used for problem resolution in helpdesks, contact centers and web self-service. The offering is complementary to HP OpenView Service Desk and adds knowledge management to the overall solution. The two-way integration between the products is seamless, allowing HP OpenView Service Desk users to easily access eGain Knowledge from within HP OpenView Service Desk in the context of incident resolution with pre-populated information about the incident and associated symptoms for efficient root-cause analysis and solution recommendation.

Additionally, the integration includes the ability to automatically write information back to HP OpenView Service Desk, as the call and incident are closed. Independent of incidents, the integration also enables helpdesk agents to learn about new products and related support issues by intelligently searching through existing knowledge repositories, reducing their training needs. Among the business benefits of the integration:

·????Reduced escalations and repeat calls by effective and efficient, knowledge-guided first-call resolution

·????Improved service process efficiencies through faster call handling and wrap-up times

·????Reduced need for agent training and ?research? time through easy and flexible access to knowledge content

?eGain Knowledge is a trusted solution used by enterprise helpdesks, web site operations and contact centers for over a decade,? said Ashu Roy, CEO of eGain. ?This integration will bring great synergy, allowing helpdesks using HP OpenView Service Desk to exploit the power of a proven knowledge management solution to further enhance service staff productivity and reduce costs.?

?Effective and efficient helpdesk operations can be a key source of competitive advantage to any enterprise, ? said Todd DeLaughter, vice president and general manager of Management Software Operations at HP. ?The integration of HP OpenView Service Desk with a robust knowledge management solution like eGain Knowledge allows helpdesks to take service process automation to the next level.?

About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand hosted deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies and growing mid-sized companies rely on eGain to transform their traditional call centers into profit centers, and extend their service-based competitive advantage. eGain Service 6?, the company’s software suite includes integrated, best-in-class applications for customer email management, knowledge management, web self-service, live web collaboration via chat and co-browsing, automation of fax and paper-based service interactions, and service fulfillment. These robust applications are built on the eGain Service Management Platform?(eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact center management, a flexible integration approach, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company’s offices-United States: (888) 603-4246 ext. 9; London: +44 (0) 1753-464646; Tokyo: 81-3-5778-7590.

eGain Media Contact????????????????????

Karen Thrash????????????

eGain Communications Corp.????????????

Tel: 650 230 7528

Email: pr@egain.com

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Use Auto Dialer Software And Generate Quality MLM Leads

Today in an economic situation which is pretty grim to say the least, people are looking at various options to generate some supplementary income to take care of the spiraling expenses that are literally going over the roof. In such a situation, one opportunity which is capturing the imagination of many people is the MLM business opportunity. This business opportunity is basically built on the concept of expanding the business volume by building a team. The turnover generated by the team is added to the individual team members’ account and he or she is given a volume incentive. It is a tough but extremely potential business. The main raw material for the growth of MLM is business is without doubt people. However, getting hold of the right people is indeed a tough job and it would not be possible to walk down the street and catch hold every passerby and ask him or her whether they are interested in earning some extra income. The more suave and effective way of doing it would be to take the help of a good auto dialer software which will help the person a lot in generating quality leads. This will help the person to build his team quickly and successfully and will aid the person’s growth in this highly lucrative but often very controversial business.

A good and efficient auto dialer software program is all that is needed for such MLM personnel. They can set up the software according to their requirement and let the software start dialing numbers on a random basis. The numbers can be procured from various database sources and the same can be saved in an excel of MS access database file. The auto dialer software can be connected to this database file. Once this is done, the software will pick up each and every number and will start dialing it, and convey the information. This information can also be pre-recorded and fed into the software. At the end of the day the software will generate a report of the numbers called. It also has the facility of tracking responses from the various potential MLM candidates and the same can be used for follow up and follow through.

The main advantage with this auto dialer software is that it is very cost effective and it can operate independently on its own and bypass the requirement of having a tele-marketing team for such activities. Hence, if you are a budding MLM entrepreneur and are on the lookout for some good automated software for taking care of your telemarketing needs for lead generation then without doubt the auto dialer software is one of best tools that you have under your disposal.

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Save Jobs And Money By installing Auto Dialer Software

We are living today in a very complex and tough economic situation, where job security and business security are almost non existent. The way business functions has seen a sea change. Competition is becoming so strong and intense that companies are happy to retain their existing customers and their current market share rather than going ahead to the next level. Survival is on the top of the agenda of all these companies and therefore they are always on the lookout for ways and means to cut down on costs. Sales and marketing expenses form a major part of expenses for any company and hence coming out with newer and more cost effective technologies is always on the top of the mind of many companies. One such technology which enables saving a lot of money is auto dialer software. In times of recession and reduced customer demand, the most important thing is to have the capacity to zero in on the right kind of customer profile who is interested in buying a product or service. There is no time or resources available for making dozens of calls before ending up with a prospective customer. The whole concept of cold calling on the telephone has undergone a sea change with the arrival of auto dialer software.

The very concept on which auto dialer software is built is on the presumption that sales and business in today’s tough economic scenario has to move fast. Prospects are very difficult to come by and as a business entrepreneur if you are late you are most likely to lose the prospect who is sure to be poached by your competitors. The concept of auto dialer software makes telemarketing sales or selling on the telephone not only profitable but also fun. In a normal situation a telemarketing staff would have made around 50 to 60 calls in an 8-hour shift. The same telemarketer with the help of auto dialer software will be easily able to make more than 150 calls. This will not only increase the chances of sales by almost 100% but also will be a great boost to the morale of the telemarketer.

Another advantage of this auto dialer software is the ease with which it can be installed and used. It does not require any downloading of fresh software because the whole thing comes in a ready-to-use format. Most of the auto dialer software are extremely affordable and costs as low as USD 2.25 per day. In a situation, when cost is a major constraint, this software is indeed a god send and it helps people to sell more to more people. It cuts down on wasted calls and increases the productivity of telemarketing staff apart from increasing their motivational levels.

Seattle, WA — September 11, 2004

NextWest, Inc., the leading provider of IP-based business telecommunications and contact center systems and Contact Technologies, a leading contact center solutions provider today announced that Contact Technologies will be providing NextWest NextContact contact center solutions and the NextWest PCXi IP-based PBX to small to midsize enterprises (SMEs) in 7 western states including, Alaska, Idaho, Nevada, Northern California, Montana, Oregon, and Washington.

?NextWest allows us to offer the advantages of an integrated IP-based phone system with predictive dialing, and remote access by agents in multiple locations at cost effective pricing for SME customers.? said Steve Schneider, COO/CFO of Contact Technologies

?We are extremely pleased to welcome Contact Technologies as a valued contact center partner for the northwestern U.S. area,? said Gregory Gonzales, NextWest director of channel development. ?Our integrated solution delivers a Fortune 500 list of features with pricing aimed at the small to midsize market.?

The NextWest PCXi PBX and NextContact Contact Center software provide the capabilities of PBX, VoIP, Automatic Call Distribution, Fax on Demand, Email and predictive dialing in a single solution, eliminating the complexity and expense of having to use multiple vendors to meet PBX and contact center requirements.

?We decided to go with the NextWest solution because it provided all the features of a phone switch and every benefit of a full-fledged contact center without the need to use third party products, which other vendors such as Avaya and Nortel required us to do,? Schneider said.

?Because we eliminate complex multi-vendor integration and enable distributed traditional or VoIP contact centers, we make it possible for our customers to enhance performance and reduce costs over traditional vendors,? said Richard De Soto, NextWest chief marketing and sales officer.

About NextWest, Inc.

NextWest, Inc. is a leading manufacturer of IP-based business telecommunications and contact center systems. The company?s fully-integrated, IP and converged communications systems help small to mid-sized enterprises, government agencies and other organizations to meet their changing telecommunications needs. With cost-effective solutions that are flexible, scalable, reliable and easy to manage, NextWest delivers uncompromising quality and features resulting in fast and quantifiable ROI. NextWest makes it possible for enterprises to build their phone systems around their business, rather than their business around their phone system.

NextWest, Inc. is headquartered in Tucson, Arizona, with offices in Dallas, TX and Los Angeles CA. For more information about NextWest business phone systems and contact center solutions please call 1-877-446-6398 or visit our web site at http://www.nextwest.com

About Contact Technologies, Inc.

Contact Technologies is a full service solution provider specializing in providing contact center systems, outsourced contact center services and transport services from Local and Long Distance carriers. Contact Technologies has stepped away from the traditional call center market providing solutions for companies looking for solutions to lead generation, customer service and other customer touch activities. Contact Technologies provides systems and services for organizations with as few as 4 seats to enterprise level call centers. Contact Technologies and our partners provide the best ?total solution? value in customer contact technology, customized contact center software, and carrier services. Our solutions include best of industry products for inbound and outbound calling, telephony, predictive dialing, IVR, ACD, call recording, scripting, e-mail, fax, and the web-enabled agent. Contact Technologies is headquartered in Tigard, Oregon.

For more information please call 1- 503-624-9725 or visit our web site at http://www.contacttech.com.

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Finding the Best Auto Dialer Service

Though there are dozens of models of auto dialer service available in the market, choosing the right model could be a difficult and challenging task. The best way to do it would be to closely analyze your requirements and go for a system that suits your specific requirement and preference. Investing in a system that is highly advanced and sophisticated but which does not meet your requirement would be a total waste of money and resources. 
Hence, it would be better to see a live demonstration of the software before you actually buy it. You should also try and ask the question to yourself, whether you actually need this system for your business or not. However, if you are the kind of a business man who is in tune with modern technologies and would like to put them to use for better management of your human and other resources, then you should go in for a model of auto dialer service that specifically suits your need.
The concept of auto dialer service is very good because it revolves around the philosophy of making better use of your employees’ time so that they are able to perform more efficiently and effectively. Before the arrival of this auto dialer service in the market, all outbound calls were made by call center executives manually, using a landline or a cell phone. This concept might have worked initially but as business gradually grew and more and more customers came into the fold, the manual environment was no longer feasible or competitive. This resulted in the need for a better technology and the gap was filled with this auto dialer service system.
The software has a lot of features and benefits and some of them include auto dialer system, sending of messages to cell phones or pagers, artificial intelligence which ensures voice recognition, etc. The concept of voice recognition is indeed very unique because it enables the software to distinguish between live calls and recorded messages. Once there is a recorded message, the software automatically skips the number and goes to the next number when it is set on auto dialer mode. 
It also has other benefits like capability to generate customer specific reports on a periodical basis, depending on various parameters, rescheduling of calls, redialing after a time gap, etc. On the whole, it plays a major role in ensuring better productivity and efficiency of the entire call center team and makes there job easier.
However, as discussed above, the efficiency or otherwise of the auto dialer service would depend entirely on your purchasing the right model which will specifically suit your needs and purposes.

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Mountain View, CA — May 18, 2005

eGain Communications Corporation (OTC: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand deployment, announced today that eGain Service? 7, the company?s pioneering software suite for customer interaction and knowledge management, received the #1 rating in Patricia Seybold Group?s Bull?s Eye Report on Knowledge Management for Cross-Channel Cross-Lifecycle Customer Service. The report was based on an in-depth analysis of 7 customer service software solutions, using a composite evaluation framework that included 9 criteria: knowledgebase organization and structure, content model, support for external content, metadata for findability, metadata for management, search, navigation, process management and samples.

?We conducted a rigorous, framework-based evaluation of 7 select software offerings that provide knowledge management capabilities for cross-channel, cross-lifecycle customer service,? said Mitchell Kramer, SVP and Senior Analyst of the Patricia Seybold Group. ?eGain Service 7 earned the top score for knowledge management, in addition to the best scores for analytics, architecture and overall customer service capabilities.?

?eGain has been a leader in knowledge management through our acquisition of KM pioneer, Inference Corporation, several years ago,? said Ashu Roy, CEO of eGain. ?We have since evolved our solution in partnership with leading global customers. We are glad to get recognized for this effort through continued customer adoption and a top rating from Patricia Seybold Group, a leading analyst firm.?

The most mature, proven and flexible solution for knowledge management and access for contact centers, helpdesks and self-service, eGain KnowledgeAgent? and eGain SelfService? provide:

·Comprehensive capabilities for adaptive content creation, workflow and content performance management

·Adaptive access to content including FAQ, search, folder-browse, guided help and virtual agent access that dramatically increases self-service adoption across a wide range of internal users and customers.

Additional information on eGain?s knowledge management solutions for contact center and helpdesk agents, and web self-service can be found at:

http://www.egain.com/products/knowledge_management.asp


http://www.egain.com/products/web_self-service.asp

Seybold Group?s Bull?s Eye research reports are available at http://www.psgroup.com.

About eGain

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping customer service organizations, help desks and e-business operations achieve and sustain service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage.

eGain Service 7?, the company’s software suite includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; London: 1753-464646; Tokyo: 3-5778-7590.

eGain Media Contact

Karen Thrash eGain Communications Corp.Tel: 650-230-7528Email: pr@egain.com

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MOUNTAIN VIEW, CA — June 11, 2005

eGain Communications Corporation (OTC: EGAN.OB), a leading provider of customer service and contact center software, announced today that Thrivent Financial for Lutherans has chosen eGain?s solutions for case and knowledge management to improve customer experience, boost contact center performance, and optimize customer interactions across the enterprise. Thrivent Financial will implement eGain Service 7 for multichannel case and knowledge management.

With 2.8 million members, Thrivent Financial is one of the leading financial service providers in the country. Its products and services are many and complex. Its customer interaction centers employ over 200 customer service professionals and receive nearly two million telephone calls every year. To ensure high-quality customer experiences, Thrivent Financial required a reliable and scalable customer interaction hub (CIH).

eGain Service will enable Thrivent Financial to:

-Streamline customer interaction processes across the enterprise

-Track and monitor all contacts and actions from the time a service request is made until the time the issue is resolved, across channels, agents and departments within Thrivent Financial

-Create a consolidated, real-time view of all its customers ? through an interface with Thrivent Financial?s data store ? available to customer-facing staff in the interaction centers

-Provide customer service professionals with guided, interactive access to a vast knowledge base, enabled by case-based reasoning technology

-Reduce training time for customer service staff

-Improve call handling efficiencies and first-call resolution

?We have been looking for ways to efficiently integrate customer information and knowledge content from our different repositories,? said Marnie Loomans-Thuecks, Vice President of Customer Interaction and Investment Services of Thrivent. ?A big reason for choosing eGain was the open, standards-based architecture of its service management platform and its comprehensive product capabilities. Using eGain?s case and knowledge management solutions, our customer service professionals are expected to be able to field a higher number of calls. At the same time, we expect to cut training time in half ? from 13 weeks to six or seven.?

?Thrivent Financial is setting a higher bar for customer support in the financial services sector,? said Ashu Roy, CEO of eGain. ?We?re pleased to help Thrivent Financial maximize the efficiency and efficacy of their contact center operations through our knowledge-powered customer interaction hub solutions, as we have done for more than 300 global enterprises.?

About Thrivent Financial

Thrivent Financial for Lutherans is a not-for-profit Fortune 500 financial services organization helping 2.8 million members achieve their financial goals. Thrivent Financial and its affiliates offer a broad range of financial products and services including life insurance, annuities, mutual funds, disability income insurance, bank products and more. As a not-for-profit organization, Thrivent Financial sponsors national outreach programs and activities that support congregations, schools, charitable organizations, and needy individuals. For more information, visit http://www.thrivent.com.

About eGain®

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies and growing medium-sized businesses rely on eGain to transform their traditional call centers, helpdesks and web customer service operations into multichannel customer interaction hubs, and to extend their service-based competitive advantage.

eGain Service 7, the company?s software suite includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain contact:Karen Thrash Tel: 650-230-7528Email: PR@eGain.com

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Improved architecture, enhanced experience, expanded management insight. Customer Interaction Center (CIC) 4.0 is the next wave in intelligent business communications. Learn More: www.inin.com

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