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Gurgaon, Haryana, India — June 24, 2008

Drishti-Soft Solutions announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine (http://www.cismag.com) has named DACX? Ameyo as a recipient of a 2008 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.

“At Drishti, we are working towards bringing a jaw-dropping price-performance proposition to contact centers and enterprise who need feature-rich and flexible IP-based technology infrastructure. Drishti offerings are aimed at becoming the de facto communication technology for contact centers and enterprises in rapidly-emerging countries,” said Ankur Sharma, Marketing Manager at Drishti. “Our solutions not only solve our customer’s most ubiquitous problems, but also give them the ability to implement their innovative ideas in practice with an adaptable, flexible technology platform. TMCNet’s award recognizes Drishti’s efforts of creating and delivering world class communications solutions to enterprises.”

DACX Ameyo? has been created with the philosophy of empowering Contact Centers and Enterprises in the rapidly emerging countries to respond to their ever-changing business needs, while providing the ultimate experience to their esteemed customers. As Contact Centers and Enterprises evolve, organizations often need to go back to the drawing board when new process requirements emerge. With DACX Ameyo?, the migration effort will be seamless, and development, implementation and support costs shall be considerably mitigated. DACX Ameyo? can be modeled according to the new requirements with its SOA and MDA based architecture – enabling rapid development of new capabilities and features in record time, and easy scalability with minimal investments.

“The comprehensive communications suite has been designed with a view to offer need-based business packages as per specific requirements of enterprises with processes and business models across different verticals. This approach empowers Contact Centers and Enterprises to extract the most from their technology while keeping their technology costs manageable,” said Sachin Bhatia, co-founder and VP, Business Development at Drishti. “For instance, a voice only Call Center can go for a specific package, whereas a multi-media, distributed Contact Center can go for another. Both have an option of availing additional capabilities as their business demands evolve.”

DACX Ameyo? ensures business availability for Contact Centers and Enterprises so that businesses are always accessible to their ecosystem comprising of customers, partners, vendors and departmental units. It is already powering communications for the world’s largest jewellery network, and one of India’s leading research and advisory-based stock broking house. Additionally, it is catering to the communication requirements of many contact centers in India, and other emerging countries.

The 2008 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.

“Drishti-Soft Solutions has proven to our editorial team at Customer Interaction Solutions that DACX? Ameyo? is a groundbreaking IP contact center technology. DACX? Ameyo? has been designed with the needs of the contact center market in mind and the potential of IP behind it and deserves this significant honor,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “With technology as the key to the success of any call center, it is my pleasure to recognize Drishti-Soft Solutions for bringing advanced, pioneering technologies to market while providing high quality and superior applications.”

The IP Contact Center Technology Pioneer Award winners will be highlighted in the July, 2008 issue of Customer Interaction Solutions magazine.

About Drishti-Soft Solutions Pvt. Ltd.:

Drishti is a leading provider of Contact Center Software and Enterprise Communications Suite. Drishti offers Communications Technologies that empowers enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service).

With its comprehensive and adaptive communications solutions, Drishti powers customer service, telemarketing & sales, collections, financial advisory, and many such processes across various verticals such as Telecom, Technology, Financial Services, Outsourcing and Travel & Hospitality. Please visit http://www.drishti-soft.com for more information.

About Customer Interaction Solutions:

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com.

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Rockville, MD — July 24, 2008

3CLogic, the leader in deploying Contact Center SaaS announced today that KCG Call Centers has launched multiple outbound campaigns using the ?Belyx service. Without adding any new hardware or software and without disrupting their current operations, KCG Call Centers launched multiple campaigns using the ?Belyx service in record time.

“We needed a quick, easy-to-use, easy-to-manage call center system to support operations for multiple outbound campaigns. We turned to 3CLogic for software features, leads management, and analytics to get our campaigns operational in a matter of days,” said Kathy Kavanaugh, VP Operations of KCG Call Centers. “Using the ?Belyx service from 3CLogic enabled us to execute several campaigns that produced win backs and generated revenue. And we instantly measured agent performance using ?Belyx’s dashboard.”

?Belyx, The VoIP Call Center Platform? from 3CLogic is a complete customer interaction solution for businesses, associations, educational institutions, and government agencies. This dynamic, online software provides the tools necessary to bring up a state of the art contact center in a matter of days.

“?Belyx leverages 3CLogic’s Telephony Application Grid technology (TAG) to bring unprecedented flexibility and service velocity to call centers such as KCG. We are very excited to work with the KCG team. They truly understand the value of using contact center SaaS, and we are delighted that they are leveraging the power of TAG to drive their business goals,” stated Raj Sharma, President and CEO of 3CLogic.

?Belyx, The VoIP Call Center Platform?, enables companies to build a comprehensive, feature-rich contact center without any hardware, software, or upfront capital expenditures. ?Belyx allows for easy set-up and administration at single-site or distributed, multi-site centers including home workers. Built from the ground up with VoIP, any business with a PC and a broadband connection can access an affordable suite of outbound campaign applications.

About 3CLogic, Inc.

3CLogic Inc., a privately held corporation based in Rockville, Maryland, is the provider of ?Belyx, the first VoIP Call Center platform based on Telephony Applications Grid (TAG). Based on TAG, ?Belyx achieves major performance gains over traditional client-server approaches. ?Belyx provides power, auto and predictive dialing that is completely software-based, includes outbound IVR, and runs over the Internet. Integrated with comprehensive performance tools, ?Belyx lets subscribers analyze campaign and agent performance for greater efficiency gains and business productivity. A simple user interface makes adoption easy by agents and administrators alike. As a Software-as-a-Service (SaaS) provider, 3CLogic delivers solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. For more information about 3CLogic please visit http://www.3CLogic.com or call 240-454-6347.

About KCG Call Centers

KCG Call Centers is based in Pennington Gap, VA and provides outbound telemarketing as well as inbound customer support services to a wide range of clients. For more information, please visit: http://www.kcgcallcenters.com or call +1 888-305-9144.

Contact:

Aditya Bhatnagar, Director of Product Management and Marketing

3CLogic, Inc.

240-454-6347

http://www.3clogic.com

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Listen to how Communications as a Service from Interactive Intelligence allowed New Era Tickets to be more flexible in servicing clients, saves time with automation, and enjoys real-time monitoring & reporting in a secure cloud environment. More info on Caas: www.caas.com
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Salt Lake City, UT — September 29, 2008

UCN Inc. (NASDAQ: UCNN), the leader in on demand contact center software for intelligent contact routing and agent improvement, announces a signed a one-year, renewable agreement with Extra Space Storage Inc. (NYSE: EXR), the second largest self storage company in the United States.

Extra Space Storage has chosen inContact? to provide a more standard sales approach and improve CRM efficiency for management of 673 self-storage properties it owns or operates in 33 states and the District of Columbia. The company’s properties comprise more than 461,000 units and 49 million square feet rented by more than 300,000 individual tenants.

“Our outsourced call center was handling overflow calls to our properties,” said Bill Hoban, CIO for Extra Space Storage, “but with the solutions from UCN, we can now train and equip agents in-house to manage all of our inbound calls and increase our sales growth. We also wanted a software as a service solution rather than an on-premise system so we would not have to worry about hardware upgrades or additional overhead. With inContact, we now have more efficient call routing, a single IVR with better tracking capabilities, and more long-term flexibility as we continue to grow through expansion and acquisition.”

Extra Space Storage also needed a fully integrated solution to help train agents and increase reporting and staffing efficiency. “We concluded UCN provides the best solution for delivering training to agents during short periods of downtime and helping us to optimize the number of agents on the phones in the first place. We also expect to lower our per-minute cost usage with UCN’s carrier rates,” added Hoban. “We expect this technology to deliver outstanding results for Extra Space Storage.”

Said Paul Jarman, UCN CEO, “Extra Space Storage is another example of a company benefitting from the tight integration between our powerful carrier network and the inContact technology platform. Coupled with the feature-rich ACD, components like eLearning help train agents to deliver an exceptional customer experience. The workforce management component allows Extra Space Storage to create optimal staffing schedules that accommodate fluctuations in call volumes.”

About Extra Space Storage:

Extra Space Storage Inc. (NYSE: EXR) headquartered in Salt Lake City, Utah, is a fully integrated, self-administered and self-managed real estate investment trust that owns and/or operates 673 self-storage properties in 33 states and Washington, D.C. The company’s- properties comprise approximately 461,000 units and 49 million square feet rented by more than 300,000 individual tenants. It is the second largest owner and/or operator of self-storage properties in the United States. To learn more, visit http://www.extraspace.com.

About UCN:

UCN Inc. (NASDAQ: UCNN) is the leader in call center software and software-as-a-service (SaaS) applications for contact centers including multi-site and remote workforces. The UCN inContact? platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade hosted ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)

UCN Contact:

Aaron Glauser

Communications Director

801-320-3468

aaron.glauser @ ucn.net

UCN Investor Contact:

Liolios Group Inc

Scott Liolios or Ron Both

949-574-3860

info @ liolios.com

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AgentWatch is windows-based and provides customizable dashboards for supervisors and individual agents of in-bound and out-bound call centers. AgentWatch features several web-based modules that provide precise queue details and statistics by hunt group. Supervisors can view all agent activity (inbound, outbound and internal) directly from their web browser. The cradle-to-grave reporting tool serves call centers with insightful guidance to improve customer service by reviewing how calls are handled.
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Dublin, Calif. — October 6, 2008

PSS, Inc., one of America’s fastest growing providers of contact center software and services, announced a third consecutive quarter with record financial results. Revenue for the third quarter was up 84% over the same period last year, and the company has in 2008 already surpassed its full year 2007 revenue and profits. Sales of next generation IVR services, CTI services, Usability Design services, and VoIP media gateway licenses were all up sharply, complementing an increase in the company’s managed service revenue for legacy call center infrastructure. In the last 18 months, PSS has completed three acquisitions, increased headcount by 85%, and has been nationally recognized as one of the fastest growing private companies in America.

On the heels of this rapid growth, CEO Todd Funk announced that Lew Chipp has joined the PSS executive team as President. Mr. Chipp is a seasoned customer service executive with proven experience scaling business operations for next-phase expansion. A corporate officer for Periphonics, Inc., he led its Customer Service Operations during a period of 400% growth. After Nortel Networks, Inc.’s acquisition of Periphonics, Mr. Chipp became Vice President of Global Customer Care for Nortel’s eBusiness Applications Division, where he led a team of over 500 professionals and had full P&L responsibility for a portfolio of contact center services with a revenue stream exceeding $ 200 million. During his tenure, that division achieved the highest customer satisfaction rating of all Nortel entities worldwide. He was later promoted to Vice President of Portfolio Operations for the $ 4.5 billion Global Enterprise Solutions Division at Nortel, where he leveraged his operations expertise to drive new product introduction, quality, and process improvements across Nortel’s PBX, IVR, ACD, CTI, Voicemail, and VoIP product lines.

Lew comes to PSS most recently from Verint Systems Inc. where he was Vice President of Customer Support for its Americas Verint Witness Actionable Solutions Division. At Verint, Lew transformed a system maintenance and fledgling implementation group into a full service provider, resulting in an order of magnitude expansion of its product portfolio and sales. Verint Witness Actionable Solutions was rated #1 for vendor reputation of products and follow-on services in a 2008 survey of National Association of Call Centers members.

“Lew Chipp is as committed to customer service as any executive I’ve ever known, and he brings a wealth of experience scaling operations in the contact center industry. We’re delighted he’s on board to help lead PSS through its next stage of growth,” said Todd Funk, CEO of PSS.

“Customer service truly comes first at PSS, and that wouldn’t be possible without this team’s passion and commitment to excellence. I am looking forward to leveraging our strong business culture, contact center technology expertise, and strong industry partnerships to continue accelerating our strong and healthy growth,” said Lew Chipp, incoming President of PSS.

About PSS:

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, VoIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, Wells Fargo, and United Healthcare. PSS partners include Genesys, Holly Connects, Nortel, Verizon, and Voxeo. For more information, visit http://www.psshelp.com/.

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Salt Lake City, UT — October 22, 2008

UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, held its third annual inContact? user conference (ICUC) in Park City, Utah on October 14-16, 2008. The conference attracted 179 attendees, a 33 percent increase over last year.

Existing customers, prospects and integration partners gathered for three days of expert instruction, customer presentations and product updates on the inContact product suite. Customers also had the opportunity to participate in advanced training certification for inContact including the Workforce Management, Survey and eLearning tools.

Keynote speakers included Joe Outlaw, Senior Analyst for Frost & Sullivan, who presented an address entitled, “How Next-Generation Technology Enables Exceptional Customer Experiences.” Ted Lubowsky, Managing Director at DMG Consulting, presented Thursday’s keynote address entitled, “The Changing Role of Contact Centers in the Next Five Years.” UCN customer representatives from ConAgra Foods, Best Buy, TDS Telecom, SupportSoft and Frontline Call Center contributed to the conference as case study presenters. Additional breakout sessions were facilitated by the following partners: RightNow Technologies, Knowlagent, TelCoa, and DMG Consulting.

Commented Rudy Vidal, UCN Chief Customer Officer, “Our third annual user conference provided an exceptional opportunity for customers to meet and discuss contact center best practices. We’re delighted with the increase in attendance and attribute this not only to our growth, but to our customers’ increased success with the capabilities of inContact. Our customers are more focused than ever before on improving their customer experience and are continually looking for more in-depth knowledge on how to use inContact.”

About UCN

UCN, Inc. (NASDAQ: UCNN) is the market leader in software-as-a-service (SaaS) call center software for intelligent contact routing and agent improvement, and specializes in solutions for multi-site and remote workforces. The inContact? platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade virtual ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN and call center solution, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please go to http://www.ucn.net/safeharbor.)

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Salt Lake City — October 31, 2008

UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a renewable agreement for inContact? with a leading provider of insurance claims processing and management software solutions. The agreement includes services for more than 250 seats across two locations and is valued at more than $ 300,000 over the course of the first annual term.

Unlike the other hosted competitor the customer was considering, UCN provided the best suited contact handling connectivity as well as the necessary telecom framework. The new customer chose the inContact software-as-a-service (SaaS) platform to reduce operational costs and capital expense, while gaining greater functionality and flexibility for its customer service and technical support groups. It also required a solution to provide call recording and monitoring with real-time analytics and the ability to implement a remote workforce, something it was unable to affordably do with their previous premise-based system.

Said Paul Jarman, UCN CEO, “An increasing number of companies are committing to long-term relationships with UCN, selecting the inContact solution due to its flexible and scalable ‘all-in-one’ feature set. UCN continues to help companies save money and achieve new levels of efficiency and customer satisfaction while reducing total cost of ownership. We are delighted to have been chosen as the preferred technology provider over both premise and other hosted solutions”

About UCN

UCN, Inc. (NASDAQ: UCNN) is the market leader in call center software applications for contact centers including multi-site and remote workforces. The UCN inContact? platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade virtual ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform provides rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about the UCN call center solution, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)

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Customer Interaction Center 4.0, the result of almost two decades of continuous communications innovation. Learn More: www.inin.com
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MOUNTAIN VIEW, CA — August 20, 2004

eGain Communications Corp., a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, today announced that the company has validated the integration of eGain Knowledge?, the industry?s pioneering knowledge management solution, with Action Request System® (AR System®), the premiere platform for automating and managing service management business processes from BMC Software?s Remedy® product line. This solution jointly addresses the market need for end-to-end automation of helpdesk support processes.

eGain Knowledge is a proven knowledge management solution used for problem resolution in helpdesks, customer contact centers, and web self-service. The combination of eGain Knowledge’s problem-solving capabilities and AR System?s problem-tracking capabilities enables Remedy users to easily access eGain Knowledge in the context of a particular request with pre-populated information and symptomatic data. eGain Knowledge uses this information to perform a root-cause analysis and recommend a solution. The integration also enables the automatic recording of call-resolution information onto AR System, significantly reducing call wrap-up time.

Among the benefits of the joint solution:

·Reduced escalations and repeat calls through effective and efficient, knowledge-guided, first-call resolution

·Improved service process efficiencies through faster call handling and wrap-up times

·Reduced need for agent training and ?research? time through easy and flexible access to knowledge content

?eGain Knowledge is a proven knowledge management solution that enterprise helpdesks and contact centers have used for over a decade,? said Ashu Roy, CEO of eGain. ?This integration empowers helpdesks using Remedy’s AR System to leverage structured and unstructured enterprise knowledge to increase helpdesk productivity and reduce costs.?

?The integration of our AR System with a robust knowledge management solution, such as eGain Knowledge, enables helpdesks to further automate their support processes,? said Gordon Vaughan, Integration Alliances Manager for the Service Management Business Unit of BMC Software.

About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand hosted deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into profit centers, and extend their service-based competitive advantage. eGain Service 6?, the company’s software suite includes integrated, best-in-class applications for customer email management, knowledge management, web self-service, live web collaboration through chat and co-browsing, automation of fax and paper-based service interactions, and service fulfillment. These robust applications are built on the eGain Service Management Platform?(eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact center management, a flexible integration approach, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company’s offices-United States: (888) 603-4246 ext. 9; London: +44 (0) 1753-464646; Tokyo: 81-3-5778-7590.

eGain, the eGain logo, eGain Communications Corporation, and eGain Knowledge, are trademarks or registered trademarks of eGain Communications Corporation in the United States and internationally. All rights reserved.

eGain Media Contact????????????????????

Karen Thrash????????????

eGain Communications????Corp.????????????

Tel: 650 230 7451????????????????????

Email: pr@egain.com????

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