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How to remove Defence Center Antivirus Rogue Antispyware manually?
How to remove Defence Center Antivirus Rogue Antispyware manually?
How to remove Defence Center Antivirus Rogue Antispyware manually?
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Home Page > Computers > Security > How to remove Defence Center Antivirus Rogue Antispyware manually?
How to remove Defence Center Antivirus Rogue Antispyware manually?
Posted: Sep 19, 2010 |Comments: 0
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How to remove Defence Center Antivirus Rogue Antispyware manually?
By: Mike J Bennett
About the Author
Mike J Bennett is a Software System Architect, who has more than 15 years of experience. He has wide knowledge on System Security.
(ArticlesBase SC #3294014)
Article Source: http://www.articlesbase.com/ – How to remove Defence Center Antivirus Rogue Antispyware manually?
How to Get Rid of Defence Center Antivirus Rogue Antispyware? Eliminate and Remove Defence Center Antivirus Completely
Defence Center Antivirus is not a legitimate and Real Antispyware Program but itself a spyware, more precisely a new kind of rogue antispyware program from the same family of Antivirus Live. The only difference being the core files are modified a little bit and the name is changed to hide it’s detection by legitimate Antivirus programs installed on your PC.
This program is distributed with the help of trojans. When the trojan is started, it will automatically download and install Defence Center Antivirus onto your computer without your consent and knowledge and configure it to run when you start Windows.
When Defence Center Antivirus is started, it will imitate a system scan and detect a lot of various infections that will not be fixed unless you first purchase the program. Important to know, all of these reported infections are fake and don’t actually exist on your computer! So you can safely ignore the scan results.
While Defence Center Antivirus is running, it will block the ability to run any programs as a method to scare you into thinking that your computer is infected with malware.
To remove Defence Center spyware manually you must block Defence Center sites, stop and remove processes, unregister DLL files, search and delete all other Defence Center files and registry utility. Follow the Defence Center detection and removal instructions below.
The most typical software removal method is to remove Defence Center by using “Add or Remove Programs” service. However there may be hidden Defence Center files, running processes and registries in your computer, so Defence Center may recreate all other files after reboot.
If you do not have sufficient expertise in dealing with computer files, folders, processes, DLL files, services & registry entries ..
Get Reimage key by going to PC Reimage in order to remove Defence Center Virus . Login and run reimage pc repair.
Impacted files and registries
c:\protocol.log
c:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\smmservice.exe
c:\Documents and Settings\All Users\Application Data\mswd\
c:\Documents and Settings\All Users\Application Data\mswd\Base.dat
c:\Documents and Settings\All Users\Application Data\mswd\db.avdb
c:\Documents and Settings\All Users\Application Data\mswd\DefenceCenter.exe
c:\Documents and Settings\All Users\Desktop\ Defence Center .lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Defence Center\
c:\Documents and Settings\All Users\Start Menu\Programs\Defence Center\ Defence Center .lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Defence Center\Uninstall\
c:\Documents and Settings\All Users\Start Menu\Programs\Defence Center\Uninstall\Uninstall.lnk
HKEY_USERS\.DEFAULT\Software\DefenceCenter
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\smmservice
Last but not least, Defence Center Antivirus will hijack Internet Explorer so that it will randomly show a warning page with the “Internet Explorer Warning – visiting this web site may harm your computer!” header. Of course, all of above warnings and alerts nothing more but a scam and like false scan results should be ignored!
As you can see, Defence Center Antivirus is a scam that designed with one purpose to trick you into purchasing the so-called full version of the program. Do not fall for these virus creators bait into buying the Rogueware! and if you already have, you should contact your credit card company and dispute the charges.
And now coming back on How to Get Rid of Defence Center Antivirus, you need a solid program to fix the damages, the rogue has caused. It alters files, folders,permissions and registry keys.
Though some anti-Malware programs like MalwareBytes claim to delete this malicious fake anti-spywares, they cannot correct all the damages it causes
So you need something as good as Reimage, to fix all the damages that was left behind, to delete all the traces completely….to revive your PC from malicious trojans that may still reside and make your PC slow and to stop from getting re-infected.
Reimage is the only repair tool that fixes damaged system files, whereas other regular anti-malware and anti-spyware just deletes the rogues they don’t fix the damage left behind
When you try to fix this rogue, by running legitimate antivirus you encounter that app cannot be executed warning, task manager disabled, registry editing disabled etc..
So, in order to get rid of Defence Center Antivirus completely, start your PC in safe mode with networking, If you can`t run the IE, then you should repair the proxy settings of Internet Explorer. Run Internet Explorer, Click Tools -> Internet Options. Select Connections Tab and click to Lan Settings button. Uncheck “Use a proxy server” box. Click OK. Click Apply. Click OK. And go to http://pcreimage.cz.cc to run a Scan. (Click cached result and refresh if searches are redirected)Reimage is the only PC repair tool, that can correct the damage a virus has caused by replacing the damaged file from fresh 25 million Windows Components Repository bank. (Regular legitimate AntiMalware and AntiSpyware programs just delete the corrupted files)
Reimage not only detects and terminates Adware, Spyware, Trojans, Key-loggers, Identity Theft scripts, Hijackers, Tracking Threats, Rogue Anti-Spyware, Unwanted Software, Phishing and Popups.files- it also fixes ALL the damage they left behind within 30 minutes. It is not just a registry cleaner, anti-spyware, windows repair and an Anti-virus software… it is a full-service, comprehensive “PC-Wash” that retrieves a “Just-Like-New” computer while keeping your personal data secure and protected.
Visit Reimage For a Complete Scan Now to Get Rid of Defence Center Antivirus Completely
Retrieved from “http://www.articlesbase.com/security-articles/how-to-remove-defence-center-antivirus-rogue-antispyware-manually-3294014.html”
(ArticlesBase SC #3294014)
Mike J Bennett –
About the Author:
Mike J Bennett is a Software System Architect, who has more than 15 years of experience. He has wide knowledge on System Security.
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Home Page > Business > How to Start a Call Center
How to Start a Call Center
Posted: Oct 07, 2010 |Comments: 0
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How to Start a Call Center
By: Nicolas DAlleva
About the Author
This article has been provided by Specialty Answering Service. Specialty provides customer call center services and professional phone messaging services to businesses. We answer for each client 24 hours a day and follow their instructions to handle each inbound or outbound communication perfectly.
(ArticlesBase SC #3423203)
Article Source: http://www.articlesbase.com/ – How to Start a Call Center
There has never been a time that call centers have been more relevant and necessary. With the increasing demand for quality United States based call centers and answering services; a “how to’ guide for starting a call center is map out if the call center business is the right fit for you.
To start a call center, the first step is research. Opening a call center is a daunting task. It is not one to be entered into lightly. Before equipment is purchased, employees hired and space is rented, it is vital that you explore every detail. In addition is recommended to actually work at a call center. In order to succeed in the call center business, one must know every job from the ground up. In addition to having knowledge of the job, it is also important to possess knowledge of the industry as well.
There are several different types of call Centers. Call centers can be lumped into two different categories. A call center can either be an in house operation or a product of outsourcing. An in house call center works directly as an inside arm of the business. These centers provide a service beneficial only to that business. An outsourcing call center is a separately owned business that provides call center services to companies who do not have an in house operation.
Many companies do not have an inbound call center presence. These companies have created the need for new start up offices within the industry. Another important decision that one must make is what type of call center to start. Will the call center handle inbound calls, outbound calls, or both? Inbound call centers are the most common, answering calls for companies when the phone rings. These are reactive call centers and staffing is an issue. A call center owner must try to anticipate traffic and staff accordingly to accommodate the traffic.
Outgoing call centers are referred to as outbound telemarketing. These centers usually take “outbound” projects, calling prospective clients with the goal of an appointment or a sale. Staffing for these types of call centers is quite simple. A call center owner only must schedule staff based on the amount of calls that need to be made in a given period. While this type of call center finds staffing an easier task, there are several pitfalls that go along with operating an outbound call center. These pitfalls include restrictive laws and regulations, placing limits on what an outbound call center can do, and the difficulty in finding quality employees who must perform often unpleasant task.
The key to starting your own call center is working and developing a relationship with an existing center. There are many benefits to doing so. First, the existing call center can serve as an incubation center in growing your answering service. Next, the relationship if executed properly can offer a wealth of knowledge and experience to the prospective call center owner. While starting a call center is one of the most difficult endeavors that you can partake in, it can also be one of the most rewarding.
Retrieved from “http://www.articlesbase.com/business-articles/how-to-start-a-call-center-3423203.html”
(ArticlesBase SC #3423203)
Nicolas DAlleva –
About the Author:
This article has been provided by Specialty Answering Service. Specialty provides customer call center services and professional phone messaging services to businesses. We answer for each client 24 hours a day and follow their instructions to handle each inbound or outbound communication perfectly.
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Offshore Call Centers and Outsource Call Center Service
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Home Page > Business > Outsourcing > Offshore Call Centers and Outsource Call Center Service
Offshore Call Centers and Outsource Call Center Service
Posted: Oct 09, 2010 |Comments: 0
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Offshore Call Centers and Outsource Call Center Service
By: Swathi Tech
About the Author
For more information about Offshore call centers and Outsource call center service please visit our corporate website http://outsource2alpha.com
(ArticlesBase SC #3434960)
Article Source: http://www.articlesbase.com/ – Offshore Call Centers and Outsource Call Center Service
Offshore call centers provide pioneering, value added solutions to increase efficiency and boost the graph of your company in the market. Outsourcing call center services helps you to cut on board costs and able to save more time for more important business tasks rather than documentation or backlog.
Offshore call center services are very much in demand. Offshore call centers are totally different from the archetypal management administration, offshore call centers provide you excellent, sensible and realistic possessing offshore work with onshore quality within the decided turnaround time and across various business divisions.
Offshore call centers provide services like Telemarketing, Database Selling, Up Sell/Cross Sell Campaigns, Direct Mail Follow-up, Lead Generation, Product Promotion, Appointment Scheduling and Customers Surveys. You can also choose to web based and non voice outbound services.
Today many outsource call center service since offshore call centers’ research procedures, multi-channel approach, operational efficiencies and capacity to handle large volumes of work enable their clients to save on manpower, infrastructure and operational costs.
India Call centers has managed to come forward as global offshore outsourcing hub by providing market driven solutions and services to both national and international customers. Many international customers who once have an experience of outsourcing call center service; they would either outsource again or refer the India call center or the outsourcing company. With Indian call center you can be assured of consistent and excellent quality work with lesser turnaround time and cost. From large fortune to Digital 500 organizations are outsourcing and taking help of call centers services. So why wait? Outsource call center service to your best offshore call center.
Out of many countries which have been famous for offshore call centers, India call center is the most favourite outsourcing spot. This is because India being the most powerful IT hub and to the largest English speaking population after America. The generation is aware of the offshore call center market and a large number of skilled people join call centers. Many are in need of offshore call centers to outsource call center service. India has huge resources of tech savvies that are proficient in communication skills as well. Outsourcing call center services to call centers in India would be ideal for anybody situated across any part of the globe since offshore call centers in India work round the clock. Skilled resources are willing to work in shifts and they enjoy it. Are you willing to outsourcing call center services? Outsource it to India call center!
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For more information about Offshore call centers and Outsource call center service please visit our corporate website http://outsource2alpha.com
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Efficacy of a Data Center in India
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Efficacy of a Data Center in India
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Home Page > Internet > Web Hosting > Efficacy of a Data Center in India
Efficacy of a Data Center in India
Posted: Nov 12, 2010 |Comments: 0
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Efficacy of a Data Center in India
By: Naresh Kumar
About the Author
Naresh Kumar is an author for E2E Networks(Data center India). Naresh has written articles on vps india and managed hosting for VPS server company based in India.
(ArticlesBase SC #3656977)
Article Source: http://www.articlesbase.com/ – Efficacy of a Data Center in India
A data Center is a consolidated computerized place to provide communication connectivity and power supply facilities to the surrounding area that comprises of many industries and residences with usage of various other telecommunication devices. There are many data Centers in India located in various parts of the country.
A sophisticated data Center is utilized to control the below listed activities in household applications and business devices and machines.
Industries and workplaces rely on India data Centers for the continuity of their work and efficiency of their control systems and devices.
It is used to provide and accomplish telecommunication connections to its customers.
Usage of systematized devices in modern data Centers in India result in energy saving techniques and thus will be facilitating a better environmental condition.
There are many leading data Centers in India that are beneficial in setting up these ultra-modern telecommunication Centers throughout the country and work efficiently. Here are some of the prominent data Centers of the metropolitan cities of India.
Data Centers in Bangalore: BMTC Data Center in Wilson Garden, ISRO Data Center in Peenya Industrial Area, United Network Solutions in Hebbal, Karantaka Geospacial Data Center in Sarjapur, VSNL Data Center Bangalore, CISCO Data Center, Data Recovery Service Bangalore, etc.
Data Centers in Mumbai: Indian Data Center in Vakola, NetGains Technologies, Web Werks Data Center India, Reliance Data Center, CtrlS Data Centers in New Bombay, CoPar Systems in Vashi, Navi Mumbai, etc.
Data Centers in Hyderabad: Ascent Informatics and Soft Path Systems in Panjagutta, Global B2B Solutions, S V Web Enablers Pvt. Ltd in Humayun Nagar, Hyderabad, Crystalline IT Solutions in Secunderabad, etc.
All these data Centers have tower servers, virtual private servers, web hosting servers and dedicated servers to accomplish all the telecommunication activities in that area, office or industry. The configurations and the requirements of the data Centers may vary according to the type of service required by the customers at that particular place. Therefore data Centers in India are constructed accordingly to meet the consumers’ requirements.
An important and essential device of any Indian data Center is the protection equipment required for shutting down fire and other explosions at the time of management and controlling data structures. Spacious well equipped rooms for the placements of these devices are considered to be a primary requirement of any data Center to avoid any accidents in the workplace.
The other concerned issues of Indian data Centers are emission of hazardous green-house gases that impair the environmental conditions and the effective usage of energy and electricity. Creating awareness among common people to inculcate good energy saving acts in their daily activities is an important step taken up by these data Centers to keep everything intact and efficient.
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Naresh Kumar is an author for E2E Networks(Data center India). Naresh has written articles on vps india and managed hosting for VPS server company based in India.
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Naresh Kumar is an author for E2E Networks(Data center India). Naresh has written articles on vps india and managed hosting for VPS server company based in India.
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Home Page > Computers > Security > How to Get Rid Of Antimalware Doctor Protection Center Instantly
How to Get Rid Of Antimalware Doctor Protection Center Instantly
Posted: Nov 16, 2010 |Comments: 0
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Do you have Antimalware Doctor Protection Center on your computer right now? Do you know Antimalware Doctor Protection Center is a fake antivirus program? Are you eager to remove Antimalware Doctor Protection Center completely before it ruins your system completely? You are finding the right article to remove Antimalware Doctor Protection Center here.
What is Antimalware Doctor Protection Center?
Antimalware Doctor Protection Center is well-known rogue antivirus program, which can not give your computer any protection. Like other fake antivirus programs, Antimalware Doctor Protection Center updates the new version of spyware every time by using fake antivirus scanners, Trojans and several malicious techniques. The ultimate goal of t Antimalware Doctor Protection Center is to force user to download this program in their system and then convince them to buy the full version of it. Antimalware Doctor Protection Center can cause serious destruction to the system by altering several processes and applications so removing Antimalware Doctor Protection Center is very important and need to be done as soon it is identified.
What Antimalware Doctor Protection Center does to destroy your computer?
Antimalware Doctor Protection Center gets installed through spyware in user’s computer and pretends to provide real-time guard to PC. But instead of doing the same Antimalware Doctor Protection Center installs other malicious spyware and causes serious destruction to the system. Once Antimalware Doctor Protection Center gets installed in PC, it configures itself to scan the computer automatically when the system starts and after finishing the scanning Antimalware Doctor Protection Center states that there are numerous viruses in the computer which need to be cleaning. But along with this message Antimalware Doctor Protection Center also states that the existing version of the Antimalware Doctor Protection Center is unable to fix this issue and for that user need to purchase the full version of the program. But in reality all this alerts and pop-ups are false and nothing more than scam, so user need to remove Antimalware Doctor Protection Center completely.
How to remove Antimalware Doctor Protection Center fake program from PC?
Removal of Antimalware Doctor Protection Center is very easy if user knows what it is. Just like other malicious programs user’s just need to uninstall Antimalware Doctor Protection Center and need to remove other related information’s from the computer. Stop the related processes of Antimalware Doctor Protection Center, alter the registry to remove the keys and values related to Antimalware Doctor Protection Center will help the user to get rid of this fake program. But performing this task is really very risky as if any important file or value gets changed is removed during this process from the registry then the entire system can become unbootable. Not only that, this type of Antimalware Doctor Protection Center also plant or install other hidden malicious files along with the main threat which is impossible to remove manually. So, it is recommended to use third party spyware removal tool which will effectively scan the entire system and help user to get rid of Antimalware Doctor Protection Center program for ever from PC.
Are you finding an effective antispyware program? Try Spyware Cease now. It is proven that Spyware Cease can remove Antimalware Doctor Protection Center completely from your computer. Free scan your computer now and see whether Spyware Cease can detect Antimalware Doctor Protection Center.
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Home Page > ?????? / ??????? > Development of Shopping Centers in Ukraine
Development of Shopping Centers in Ukraine
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Development of Shopping Centers in Ukraine
About the Author
Mayger Consulting(Ukraine, Odessa) specializes in solving problems concerning development and improvement of business-processes, development and an increase of business efficiency. Our key industries: Hotel business. Construction and real estate. Energy. Shipbuilding. Agriculture and processing. Our services: Placing of investments, elaborating more effective mechanisms of financing/investment. Government Relations. Creation of enterprises and accompanying services within the framework of investment projects. Due diligence. Making a deal: search and screening. Elaborating the strategy and the development of business. Development and realization of investment projects. Marketing researches. Organization of Corporate management. Legal services. Other consulting services. Corporate Outsourcing. Expert conclusions and advices on legislation and other consultations. Complex Solutions for foreign companies’ business in Ukraine.
(ArticlesBase SC #118372)
Article Source: http://www.articlesbase.com/ – Development of Shopping Centers in Ukraine
The data offered by Colliers International Company are a strong confirmation to this fact: enterprises working in retail trade in January-May 2006 had 33,9 billion UAH of retail turnover, which is 27% more than their January-May 2005 turnover.
As the economics develops and retail trade capacities go up, one can notice gradual displacement in sales areas general structure – from markets to more civilized forms. Retail trade market – on behalf of customers as well as of retail operators – sets up constantly growing demands for a place where the actual process of buying occurs. According to the data of GfK-USM Company, supermarkets’ share in the everyday expenses for convenience goods in Ukraine went up from 21% in 2000 to 37% in 2005.
Development of every sector is inseparably linked with the economical situation in the country, and real estate is no exception. This dependency is of direct and simple character – economics development level is the main factor which determines the size of people’s solvent demand, which in its turn settles the size of retail trade, the main demand bearer for real estate in most countries. If we follow people’s revenue and expense dynamics and connect it with retail trade dynamics, we will come to a conclusion that these parameters are strongly correlated.
Strong demand for real estate has been observed for several years in every Ukrainian city with no exception. Presently, supply of trading areas, especially of those corresponding to high quality standards, is unable to satisfy the demand for them.
The reasons for this deficiency lie in the insufficient number of sales areas, lengthy land allotment procedures and constant postponements in terms of commissioning of shopping centers. Today it makes up only 70 square meters of such housing per 1000 Ukrainians, while this index is several times higher in the European countries. For example, in Poland, when the market turned to the stage of saturation in 2000-2001, this index was 277 square meters per 1000 people.
As before, downtown shopping centers find the largest market among the tenantry, though the centers situated in dormitory areas or in the outskirts gradually become of interest as well.
Speaking about the widespread formats of the shopping centers, it is necessary to mention that in Ukraine of today there doesn’t exist any strong classification of shopping centers, which is the reason of using Western analogues for analysis. In world-wide practice there exist several classifications of shopping centers; in such classifications all the formats are corresponding to certain criteria: size, target market, premises configuration, tenantry, etc. The shopping center’s zone of influence (microdistrict, district, regional centers) is also one of the classification criteria. Another classification is based upon determination of the anchor tenantry (specialized shopping center, festival shopping center, power-center, fashion shopping center, shopping and leisure center, public shopping center, etc). While working out shopping/shopping and leisure center conceptions, the authors often turn to the universally accepted classification of Urban Land Institute (the USA). Presently, however, Ukrainian shopping centers are of great variety, and it is almost impossible to relate them to some strict generally accepted formats; the reason for this is that the Ukrainian market is still rather young.
In Ukraine, the most widespread shopping center format is the one which has a supermarket as “the anchor”; a supermarket which in addition to low prices offers its customers a great range of high-quality goods, as well as the possibility to buy everything necessary at the same time at the same place. Such anchor tenants serve as a bait for the customers. The anchors’ distinguishing features are large size of the occupied area (more than 1000 square meters), long-termed lease contract (up to 10 years), as well as substantial capital investments in trading equipment and sales technologies. The anchors’ main function is to generate flows of visitors (for themselves as well as for other tenants) and to direct them to the certain areas of the shopping center. According to the world experience, the most effective disposition of the anchor tenants is considered to be in the places remote as much as possible from the incoming groups, for example at the floors which make the customers go up or down.
In Ukraine, anchor tenantry is usually represented by such commodity groups as foodstuffs, building materials, furniture, office equipment, IT, domestic appliances, clothes, footwear, goods for children, cosmetics, perfumery, accessories and presents.
The tendency of growth of the population solvent demand affected positively the dynamics of regional shopping centers development as well. Despite the fact that regional real estate markets fall behind the Kyiv market for about four years, on the whole in Ukraine there are about 60 large shopping centers with more than 600 000 square meters of total area. The majority of regional shopping centers are actually reconstructed emporiums and self-service stores. Correspondingly, most of them can’t pass for professional shopping centers as for their architecture, conception and area. Lately, however, there have appeared some really professional regional objects as “Evropa” and “Srednefontanskaya Shopping Center” in Odessa, Shopping and leisure centers “Daffy”, “Most” and “Evropa-center” in Dnipropetrovsk, “Caravan” in Kharkiv, shopping and leisure center “Donetsk-City-Center”, “Metro” in Lviv, Odessa, Kyiv, Poltava, Dnipropetrovsk, Krivy Rig, Kharkiv, Lugansk, etc.
The rent rate in regional centers doesn’t differ greatly from that in Kyiv, as construction costs are about the same everywhere and come to 0-1000 per 1 square meter. The average rent in regional shopping centers is about -100 per 1 square meter a month. The average basic rent growth came to 10% in the first six months of 2006, comparing to December 2005. In areas of keen demand for certain objects the prices growth made up 15%. The main reason for this growth is, as before, the limited supply of high-quality sales areas in shopping centers, as well as in the most popular trading corridors. The rent rate may differ according to the location of a shopping center, the company’s profile, the size of the tenement. The highest rent is paid by the present-accessories commodity group operators (-65 in 2004, -100 in 2005), while the lowest rent is fixed for the anchor tenants of leisure sector and supermarkets (-13 in 2004, -21 in 2005). As a result, in its rent rates Kyiv has long ago left behind such capitals of the Eastern Europe as Warsaw, Budapest and Prague.
However, it is strange that increasing the rent rate of real estate projects doesn’t result in reduction of their payback period; on the contrary – we presently can observe a tendency of its growth. Comparing to the “first wave” shopping centers which were recompensated in two or three years, today the payback period is claimed by the experts as five-eight years. This fact is a natural after-effect to the market development – here come new shopping center formats, where the stores are represented not only by domestic operators, but by international retail operators as well. In the environment of constantly growing competition shopping center project designers have to keep to more expensive quality parameters. As a result, sizes of shopping center investments are constantly growing (up to 0-800 per 1 square meter in 2006), involving mostly decoration, infrastructure and bringing in entertainment services operators as anchor tenants. Entertainment complexes in shopping centers permit not only to create necessary conditions for a customer’s leisure (which widens a trading object’s range of services), but also effectively generate extra customer flows for the rest of the shopping center tenants. Lately we may have observed tendencies demonstrating that a shopping center which cares for its own success has to provide not only supermarkets and fast-food restaurants, but also billiards clubs, cinemas, nurseries, a skating rink, etc. Owners of shopping centers invite show business and leisure operators on beneficial terms. Their rent rate is determined individually and is usually lower than the average one. Preferential rent terms and growth of demand for leisure sector companies’ services stimulate noticeably their development. In 2005 the number of such operators as anchor tenants increased for 30-50%.
The Ukrainian market is undoubtedly becoming more and more attractive for international operators; it is supported by the fact that throughout 2005 and 2006 Ukraine has been firmly holding top positions in the rating of the most promising retail markets made up by A.T. Kearney GRDI (Global Retail Development Index) Company. In 2003 Ukraine took up the 11th place, in 2004 – the 3rd, in 200 – the 4th. At the beginning of 2006 Ukraine held the 4th place in this rating, yielding the palm to India, Vietnam and Russia. In view of this, the foreign companies’ activity at buying of already operating shopping centers has remarkably increased. It may be illustrated by the fact that in October 2006 93% of shares of the shopping and leisure center “Ukraine” were sold to the Irish Quinn Group company. Heretofore the center was owned by the American company NCH Advisors Inc. Also, in the first half year of 2006 the London investment company 1849 PLC, together with one of the largest international investment companies Apollo Real Estate Advisors (the USA), bought the Kyiv shopping center “Pyramida”, which had been the property of the Jordan company Arab Piramids.
In 2007-2008 we expect arrival and activation of such well-known international operators as IKEA, Auchan, Ramstore, Ava, OBI, Bata, Leroy Merlin, as well as active development of the Russian trading networks “The Sedmoy Continent”, “Pyaterochka”, “Perekryostok”, “Mosmart”, “Veymart”.
Retrieved from “http://www.articlesbase.com/–articles/development-of-shopping-centers-in-ukraine-118372.html”
(ArticlesBase SC #118372)
Mayger Consulting –
About the Author:
Mayger Consulting(Ukraine, Odessa) specializes in solving problems concerning development and improvement of business-processes, development and an increase of business efficiency. Our key industries: Hotel business. Construction and real estate. Energy. Shipbuilding. Agriculture and processing. Our services: Placing of investments, elaborating more effective mechanisms of financing/investment. Government Relations. Creation of enterprises and accompanying services within the framework of investment projects. Due diligence. Making a deal: search and screening. Elaborating the strategy and the development of business. Development and realization of investment projects. Marketing researches. Organization of Corporate management. Legal services. Other consulting services. Corporate Outsourcing. Expert conclusions and advices on legislation and other consultations. Complex Solutions for foreign companies’ business in Ukraine.
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Development of Shopping Centers in Ukraine
Real estate market can be fairly considered one of the most dynamically developing branches of the Ukrainian economics. Development of shopping centers of various formats can be pointed out as the most forward-looking sector.
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Mar 19, 2007
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Development of Shopping Centers in Ukraine
Real estate market can be fairly considered one of the most dynamically developing branches of the Ukrainian economics. Development of shopping centers of various formats can be pointed out as the most forward-looking sector.
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Mayger Consultingl
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Mar 19, 2007
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Mayger Consulting(Ukraine, Odessa) specializes in solving problems concerning development and improvement of business-processes, development and an increase of business efficiency. Our key industries: Hotel business. Construction and real estate. Energy. Shipbuilding. Agriculture and processing. Our services: Placing of investments, elaborating more effective mechanisms of financing/investment. Government Relations. Creation of enterprises and accompanying services within the framework of investment projects. Due diligence. Making a deal: search and screening. Elaborating the strategy and the development of business. Development and realization of investment projects. Marketing researches. Organization of Corporate management. Legal services. Other consulting services. Corporate Outsourcing. Expert conclusions and advices on legislation and other consultations. Complex Solutions for foreign companies’ business in Ukraine.
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Home Page > Technology > VoIP > Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
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Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
By: Zeev Goichman
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Article Source: http://www.articlesbase.com/ – Achieving High Performance – Building Strong Links Between the Contact Center and Enterprise
The contact center is a major contributor to enterprise high performance. High performance is about measuring the right parameters and managing them in order to excel. To do so, contact center management must be able to gain a unified view of their operation. But they must also be able to roll-up and drill-down from the enterprise, to the operational, to the agent level, to uncover key market and business drivers. Advances in critical contact center solutions such as interaction analytics, and workforce and performance management are sparking a paradigm shift that makes high performance achievable by changing the way the contact center is viewed and managed.
Break Free From the Transactional Mindset
To become a high-performance organization, the contact center must break free from a common problem with the enterprise structure. Too often, the contact center is disconnected from strategic planning and high-level management. Given only tactical objectives with no strategic context, this can force contact center managers to take a narrow, activity-based view of performance.
This transactional mindset produces results that often look good on paper in the short term, but lead to both customer and agent dissatisfaction in the long term. Moreover, centers that get caught up in this trap often find the strategic potential of the contact center woefully underutilized. High performance means the will to look at the contact center, not just as a place where transactions are carried out quickly and efficiently, but as an interface where customer value can be created and saved.
Create Positive Customer Outcomes
As a result of legacy mindsets regarding the contact centers role within the enterprise and its oftentimes tactical focus, many contact centers today are not built with a high-performance mindset. There is no single adjustment that will result in an optimally balanced operation. Instead, the organization”s short- and long-term operational goals must be coordinated to deliver ongoing improvement while balancing the very human side of service delivery.
Building a high-performance contact center requires more than a commitment to technology. It is a way of thinking about using people, processes and technology to their fullest extent, in a way that generates results at every level the individual agent, the contact center and the enterprise as a whole. In short, a conventional contact center is built to process calls and letters a high-performance contact center is built to create positive customer outcomes.
Develop a High-Performance Culture
Is your contact center built for high performance? To determine if it is, consider these three questions:
1.Does your contact center work in tandem with the rest of the enterprise on key operational and performance metrics such as cost controls and service quality? Enterprises that are concerned with the customer experience should have a clear and concise set of goals and objectives for creating and promoting a positive customer experience. Those experiences should be developed in collaboration with contact center leaders to ensure that they are realistic and truly reflective of what customers say they value. And these cooperative benchmarks must be developed within the context of efficient resource allocation.
2.Are individual, front-line workers aware of clear performance goals aligned to business objectives, and do workers have timely and accurate access to their progress toward those goals?
3.Is the flow of information into and out of the center controlled and channeled so that appropriate managers and analysts can interpret the raw data and use it to create specific prescriptions for change that improve performance? This is not simply a you cant manage what you cant measure hedge. The high-performance contact center should be focused on stopping problems before they start, with simulations and forecasts, and quickly resolving issues with root-cause analysis.
Achieve High Performance at All Levels
Achieving high performance in the contact organization requires a commitment to results at three levels. Most companies today focus the vast majority of their attention on boosting the operational performance of the contact center as a whole and that commitment to operational excellence remains an important piece of the high-performance triad. However, without the right emphasis at the employee and the enterprise level, a high-performance plan cannot succeed.
1.Business Operation
At the operational level, the challenges are obvious: customer contacts come in, which must be answered in an accurate and timely manner. In the high-performance contact center, the goals are deeper and more result oriented. Using workforce management solutions, a contact center can be sure not only of answering a call, but answering it with the right agent and ensuring that an appropriate, affordable level of staffing is in place at all times, even down to 15-minute intervals. Sophisticated workforce management solutions provide skills-based forecasting, scheduling and agent management tools that make it possible to realize the full potential of the operation. With these solutions, the center can answer more calls, with greater first-call resolution and ensuing customer satisfaction, than would be possible with any ad hoc scheduling system.
High-performance contact centers must also be equipped to overcome the challenges created by fragmentation the dispersed nature of multisite contact organizations, with multiple sites that may include outsourcing or overflow partners and home-based agents, as well as the diverse nature of multiple channels of contact, from phone to fax to Web chat and e-mail. In many cases, product lines and service groups supported from one contact organization are themselves a fragmented arrangement, loosely knit together through mergers and acquisitions. Having insight into the capabilities and availability of your agent workforce is crucial to success.
2.Employee
High performance at the individual employee level is a must as well. It is not enough to simply know if an agent is present and accounted for the high-performance contact center focuses on preparing its agents to handle the right customer contacts at the right time. That includes knowing the skill set of each and every agent, and using just-in-time training and coaching, guided by performance management reporting, to ensure that agent abilities are keeping up with customer demand.
Employee high performance is not a matter of simply throwing high standards over the wall at the workforce. Agents must be given clear, transparent goals and be empowered with tools and dashboards that ensure they know their goals and their progress toward meeting and exceeding them. Setting those goals happens both between the individual agent and supervisor, as well as in the relationship between the contact center and the enterprise.
3.Enterprise
Finally, without an equal partnership from the enterprise in the high-performance plan, the efforts of the contact center and individual agents could be wasted. The contact center is, after all, a treasure trove of insight about customer wants, desires, complaints and experience. Therefore, it is incumbent on both the contact organization and the rest of the enterprise to ensure that sales, marketing, product development and fulfillment can learn, share and benefit from each others experiences.
With advances in technology, it is now feasible to take advantage of these insights in ways that were never possible before. Adaptive interactive analytics solutions can accurately and efficiently analyze 100 percent of all customer interactions using techniques such as word spotting, emotion detection, speech pattern analysis and speech-to-text translation. This allows the organization to proactively identify trends, anticipate opportunities and adjust processes to take action at the right time and meet business objectives.
Gain Insight into the Nature of a Problem
The need for strong links between agent, contact center and enterprise performance is clear when you consider the full impact and implications of the everyday business of the contact center. Consider a contact center unexpectedly experiencing a higher-than-forecast call volume. On the surface, this is strictly an operational performance problem and in a conventional contact center might be treated only as such.
A high-performance contact center, however, could use intraday management and interaction analytics tools to gain insight into the nature of the increased calls possibly highlighting a particular widespread customer incident such as a service outage or product defect. That information can be passed to the enterprise for long-term planning purposes to avoid issues in the future, as well as to agents and supervisors so they are prepared with effective and prompt responses to meet the current surge of calls. By working together, the high-performance contact center and enterprise both manage the current difficulty and work to stave off future crises.
Follow the Path to High Performance
The high-performance path requires a critical and unbiased look at the constraints faced by each of the three contributors to performance the individual agent, the contact center and the enterprise. No agent has unlimited time, no contact center unlimited availability, and no enterprise unlimited funds. But making a commitment to high performance can reveal shortcomings all parties can agree to such as how a lack of proper agent skill development and resource planning make it difficult to achieve optimum performance in the contact center and meet enterprise goals for first-call resolution. However, when critical contact center solutions work in concert, many of the obstacles to achieving high performance can be overcome.
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NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. Select your Call Center Solutions from Nice now.
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