Compare Call Center Software

— June 18, 2005

After an explosive start, sales volume continues to increase at the largest marketer of the Coastal Vacations travel product. Clear Business Solutions LLC continues to increase staffing to accommodate the growing number of current Coastal Vacations members and new associates who have aligned themselves with the call center’s proven marketing system. In keeping with measured growth plans announced earlier this year, they will move to a larger facility in July.

http://www.passivecoastalincome.com explains the Coastal Vacations call center, including membership information and tips. Audio seminars on Internet marketing and classified advertising, as well as an interview with the call center founder are all posted on the website.

Website visitors will find an explanation of the call center business model, learn what the call center does, and who is a good candidate for membership. They can hear an interview with Clear Business Solutions founder Paul Langley, and Coastal Vacations Director Dean Marino posts a daily call center update as well as his daily travel tips.

The move to a larger facility in the Phoenix metropolitan area was expected later this summer. The increased demand for the call center services has moved that schedule up. The last seats in the company’s existing facility were filled earlier this month. It is expected that the move and expansion will coincide with the release of a multi-faceted, integrated marketing system enhancement the company has tried to keep under wraps for several weeks. Clear Business Solutions President Paul Langley declined to comment on any enhancements to the company’s marketing system at this time. Coastal Vacations Director Dean Marino says he expects the enhancements to include a flash movie and auto-responder.

According to Marino, “It is no wonder Coastal Vacations sales have exploded at Clear Business Solutions. They are marketing a lifetime vacation membership that our Board of Directors has valued at over $ 15,000. Resort properties sell the same product for $ 3,500 to $ 4,000 or more, but Clear Business Solutions offers the same product for $ 1,995. In addition to the lifetime of vacations and business travel, members can earn thousands of dollars a week with a home based business in which the professionally staffed call center does most of the work. As an added plus, Clear Business Solutions is a member of the Better Business Bureau in Arizona.”

For updates regarding the expansion and additional information about the Coastal Vacations call center operated by Clear Business Solutions LLC, go to http://www.passivecoastalincome.com.

Contact:

Dean Marino

310-721-7299

Dean@goplaceswithcoastal.com

###

Related Call Center Press Releases

Charlotte, NC — June 15, 2006

The premier management consulting firm, Omega Performance, announced today the debut of its Call Center Health Check, a complimentary diagnostic tool that helps call center managers determine their center?s level of performance. Developed by Omega Performance?s call center experts?who have decades of experience researching and defining best practices worldwide?the Health Check is comprised of 15 questions that probe into critical call center performance indicators including agent turnover rate, employee training and development, customer satisfaction, call monitoring, and quality assurance.

Based upon the answers provided, a numerical score is tabulated and a best practice ranking of Early, Emerging, Advanced, or World-Class is made instantly available. Omega?s Call Center Continuum, a best practices implementation tool, is only a click away for call center leaders wanting to learn more about their center?s current performance and how they can advance to the next level of performance. Access the Health Check at http://www.omega-performance.com/healthcheck/.

?Call center executives and managers face a number of challenges as they strive to accelerate performance,? said Anne Ivey, Omega Performance?s senior vice president and contact center practice director. ?Knowing how their center compares to others will help them to hone in on the things they are doing well and identify those that need improvement to reach world-class status. Our Call Center Health Check quickly gives them an accurate assessment of where their center is today and our Call Center Continuum outlines what steps they need to take to improve business results going forward.?????

About Omega Performance (http://www.omega-performance.com)

Since 1976, the management consulting firm, Omega Performance, has enabled more than 2,500 firms worldwide to drive and sustain improved business performance. Omega empowers results-driven leaders with assessment, consulting, training, and coaching programs that are practical, effective, and proven. The company?s call center solutions enable staff to strengthen customer relationships and loyalty, increase market share and share of wallet, and generate greater sales and service results. Omega Performance is headquartered in Charlotte, N.C., with major offices in Auckland, London, Melbourne, Sydney, Singapore, and Toronto.

Contact:

Laura Walker

Omega Performance

(704) 672-6060

inquiry @ omega-performance.com

http://www.omega-performance.com

###

Leesburg, VA — August 29, 2011

TelStar Hosted Services, Inc., a leading provider of hosted call center solutions and Silver Sponsor of ITEXPO?s Cloud Communications Summit, and Vocalcom, a global leader in call center technology, are pleased to invite attendees of ITEXPO West, September 13-15, 2011, at the Austin Convention Center, in Austin, Texas to visit our booth #332/431 in the ITEXPO Exhibition Hall.

TelStar Hosted Services, Inc. is the exclusive hosted provider of Vocalcom call center technology in North America. TelStar Hosted is offering a low introductory price on its new Vocalcom product, 1/3 off each of your first 3 months of service, the equivalent of one FREE month, plus free softphones.

TelStar Hosted is excited to share a booth showcasing their partnership with Vocalcom at the ITEXPO West conference. With more than 5,000 call centers and 650,000 agents in over 41 countries using their call center solutions, Vocalcom is a global leader. Vocalcom?s product is state-of-the-art technology, offering:

????Robust inbound, outbound and blended call handling with true predictive dialing
????Integrated scripting and reporting
????Customizable user interfaces for agents, supervisors and managers
????Realtime dashboards
????Full media integration and queuing of email, fax, chat and video chat communications

At the ITEXPO booth, TelStar Hosted and Vocalcom are excited to offer a chance to win either a SONY Clock Radio Speaker Dock for iPod? or iPhone?, or a SONY Cyber-shot? Digital Camera W530. Share your contact information with us, and enter to win!

?We are excited to highlight our new partnership in the cloud with Vocalcom by jointly participating in the ITEXPO tradeshow. We look forward to speaking with conference attendees further about how the cloud can enhance your ability to acquire, grow and retain customers,? said James Dunn, CEO, TelStar Hosted.

?We are pleased to partner with TelStar Hosted to bring Vocalcom?s vetted product to the cloud, and help us to achieve exponential growth in North America,? remarked Steve Bederman, CEO, Vocalcom North America. ?We look forward to showing you the advanced features of the Vocalcom technology at our ITEXPO booth #332/431,? he continued.

In addition to showcasing the hosted partnership with Vocalcom, TelStar Hosted Services Inc.?s CEO James P. Dunn will anchor a panel on ?What?s Really Driving the Hosted Customer Care Trend?? on Thursday, September 15 at 9:00 a.m. This session will discuss how hosted solutions enhance the customer care market.

ITEXPO is the world?s largest and best-attended communications and technology trade show, currently ranked as the #3 fastest-growing event on Trade Show Executive Magazine?s Fastest 50 List.

About Vocalcom

With more than 3,500 companies in 41 countries and 17 offices worldwide, VOCALCOM S.A. is a global leader in manufacturing and implementation of call center technology solutions. Our investment in research and development allows us to provide complete, efficient and profitable next generation contact center software and services. VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A.

For more information please contact sales(at)vocalcomusa(dot)com or call at 1-88VOCALCOM (1-888-622-5266).

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., ?Your Call Center in the Cloud,? is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center, our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (?CaaS?) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients? money and allows clients to focus on their core business.

For more information, or to set up an appointment at ITEXPO, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.

###

Find More Call Center Press Releases

“RELEASE DATE: 25 APRIL 2008 GENRE: ACTION STARRING: AKSHAY KUMAR, SAIF ALI KHAN, KAREENA KAPOOR & ANIL KAPOOR LYRICS: PIYUSH MISHRA, VISHAL, ANVITA DUTT GUPTAN, KAUSAR MUNIR MUSIC: VISHAL & SHEKHAR PRODUCER: ADITYA CHOPRA DIRECTOR: VIJAY KRISHNA ACHARYA SYNOPSIS: What happens when you throw two guys who hate each other together… A cool call center executive Jimmy Cliff (Saif Ali Khan), a desi wannabe gangster Bachchan Pande (Akshay Kumar) add for good measure a beautiful girl Pooja (Kareena Kapoor) who can’t be trusted… on a journey across spectacular India… a journey which will alter the course of their lives in more ways than one… a journey where even enemies need to trust each other if they want to stay alive… Trouble is, in this world no one can be trusted ever! And to top it all there is the evil eye of Bhaiyyaji (Anil Kapoor – Slumdog Millionaire & 24)… a maverick gangster who enjoys killing people as much as he enjoys learning to speak English… What you get is… TASHAN”

Leesburg, VA — July 13, 2011

TelStar Hosted Services, Inc., ?Your Call Center in the Cloud!??, announced today that M. G. (Manny) Funtall joined the TelStar Hosted sales team as Director of Business Development.

Manny has a long history of successful sales efforts in the technology area. He began his career as an application developer and IT manager, before a successful transition to sales and sales management. Manny has worked for several contact center software suppliers including eShare Technologies (formerly Melita), Stratasoft, and Noble Systems. Manny also spent nearly five years as an independent sales consultant providing sales and marketing expertise to evolving software companies at the behest of several venture firms. Manny is resident in the San Diego, CA. area and will represent TelStar Hosted on a national basis.

?We are so pleased to have Manny join the TelStar Hosted sales team?, remarked Karen Banta, SVP Sales. ?TelStar Hosted will benefit from Manny?s wealth of experience selling both premise and hosted call center solutions, his strength in consultative solutions selling in fast-paced, rapidly growing markets, and his focus on what is best for the customer,? Karen continued.

?We are delighted that Manny brings additional senior sales expertise to our already strong leadership team,? added James P. Dunn, CEO.

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., ?Your Call Center in the Cloud,? is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center, our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (?CaaS?) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients? money and allows clients to focus on their core business.

For more information, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.

# # #

Related Call Center Press Releases

Modesto, CA — August 02, 2011

Modesto commercial real estate company Benchmark Commercial Real Estate Services today announces that it has negotiated a 20,000 square foot call center lease in the Innovative Technology Business Park for Reply!, Inc. bringing 200 professional jobs to Modesto, California. Reply! chose to expand to Modesto because of the ready call center workforce, proximity to the company’s headquarters, and the quality of life and affordable cost of living for Reply!’s employees.

?We anticipate growing to 200 employees at this location over the next 12 months,? says Reply! CEO, Payam Zamani. “The Central Valley offers a great opportunity for call centers. Modesto has call center ready experts and a business-friendly environment.”

The proximity to Reply!’s company headquarters in San Ramon, CA made Modesto a logical choice. “While many technology companies have chosen to locate their call centers out of state, we found the efficiency of being near our corporate headquarters makes the Central Valley an excellent choice,” says Zamani.

Ryan Swehla with Benchmark Commercial Real Estate notes that real estate prices certainly helped the decision. Rental rates in the Central Valley are typically 30% to 50% less than the Bay Area. “We helped negotiate an excellent lease for Reply!, Inc. by taking advantage of the opportunities available in the declining Modesto commercial real estate market.” Their new office is a fully-equipped call center built in 2002.

“We are proud of the opportunity to represent an excellent company and help bring needed professional jobs to our region,” says Swehla.

About Reply!, Inc.

Reply.com operates the leading auction marketplace that enables advertisers to acquire locally-targeted and category-specific customer prospects on a cost-per-Enhanced Click? or cost-per-lead basis. By eliminating the need for advertisers to develop and maintain complex, expensive online marketing infrastructures and teams of experts to source online consumer traffic from many different channels, Reply.com simplifies online locally-targeted marketing for businesses of all sizes. To learn more about Reply!, visit http://www.reply.com.

About Benchmark Commercial Real Estate Services (http://www.benchmarkcres.com/)

Founded in 2009 by Joe Muratore and Ryan Swehla, Benchmark Commercial Real Estate Services serves the Modesto commercial real estate brokerage and property management needs of the Central Valley. Benchmark’s team of a half dozen energetic professionals works hard to represent the interests of the property owners and tenants they represent.

# # #

The City of San Luis Obispo won APCO’s 2011 Horizon Award for technological innovation in a communications center by using a custom-designed Avtec Scout console that supports P25 standards.
Video Rating: 0 / 5

Call Center Outbound Calls

http://callcenteroutboundcalls.com/page_builder.php?page=index.php

When a Costa Rican bilingual call center agent makes an outbound telemarketing call, they are using a method of direct marketing in which a well trained call center telemarketer solicits to prospective customers to purchase services and offer products during a BPO outsourced campaign.

Outsourcing in Costa Rica gives your company the ability to expand into other markets by making call center outbound calls in both English and Spanish thereby giving your company an advantage over the competition during a global recession.

Call center outbound calls are the essence of cold calling that is mastered by properly trained bilingual call center agents. The job of making call center outbound telemarketing calls is often very rewarding and easy for a customer service agent or highly skilled telemarketer because they are able to handle rejection and do not take personally being hung-up on. They understand that they suffer a higher rate of rejection than those bilingual call center agents that only receive routine inbound calls to the call center.

Costa Rica’s Call Center’s outbound calls to consumers can be a very surprising experience for the person receiving the cold call since they are not expecting a well planned sales presentation at their convenience. Business to business call center outbound calls that are made from a bilingual Costa Rican call center are a more accepted method of contact and can make an outsourced outbound telemarketing campaign very successful.

Call center outbound telemarketing calls that are made from home lack the infrastructure, capabilities and support to handle a large outsourced outbound call campaign and may produce fewer conversions of calls to customers.

Outsourcing organizations that perform call center outbound calls can easily prospect customers by identifying behaviors such as past purchase history, credit limit, competition entry forms, previous requests for information and application forms that can assist when making a sale or financial commitment.

]]>

Costa Rica has many Call centers making outbound calls that require a qualification process to determine which customers are most likely to purchase the product or service. An effective call center solution for outbound telemarketing systems often involve motivational approaches that must be based on one of clear explanation and fulfillment for the bilingual call center agent. Call center outbound calls have the capability of uncovering whether a suspected prospect is interested and therefore a qualified prospect they can follow up on with during future outbound telemarketing calls. A proper outsourced BPO telemarketing campaign can build trust between the bilingual Costa Rican call center agent and the client, as well as determining the true intentions of the potential client and the level of interest in the product or services offered.

There are a number of ways in which call center outbound calls can be very effective during a telemarketing campaign. One telemarketing aspect is for the Costa Rican call center to use a high quality, up-to-date database consisting of qualified prospects. Another method is to utilize cold calls as a simple way to make confirmed appointments for companies that outsource to a Costa Rican call center. Many charitable organizations, political parties and alumni associations often use call center outbound call solutions when making prospect calls to solicit donations. A call center management solution uses aggressive telemarketing to complete a live survey of the prospective or past customers of a client’s business in order to analyze the satisfaction with a particular product, service, brand, or company.

Costa Rica’s Call Center Call outbound calls can accomplish all of those tasks with ease by our highly trained bilingual call center agents.

Call center outbound calls are the key to countless North American companies that rely on cold calling for their existence. The skilled bilingual call center agents who are good at their profession can make a great deal of money. Call center outbound calls are handled by many simple procedures. The ideal first phase would be to call the person by name and introduce yourself to the prospect. Tell your prospect about the reason for the call and how long the outbound call will take. If they are willing and have the time to talk with you and then the call center agent must comply with the committed schedule. On the other hand, if the prospect asks that you contact them at another time, respect their wishes and make an appointment to call back at a later date. Call center outbound calls can result in either a closed sale or an established time to call the prospect back that must be followed up in a timely manner.

If the initial outbound call was initiated by a letter, postcard, email or some other Internet-based means, the bilingual call center agent must immediately confirm these details in the first part of the telephone call. A call center outbound call can be successful by making the potential customer feel more comfortable in communicating with the agent, thus moving the conversation closer to making the sale.

In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore. Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

899 numeri 899 , 895 ,199 – www.goldline899.it , scopri come attivare un numero 899 e come guadagnare con il telefono ! Video presentazione della societa’ Goldline srl, azienda operante nel settore dei numeri a valore aggiunto 899 895 199, l’azienda offre l’attivazione di numeri a pagamento ed altri servizi a valore aggiunto , l’offerta e’ destinata a chiunque desideri iniziare a guadagnare ricevendo telefonate offrendo agli utenti tramite telefono i propri servizi (cartomanzia, intrettenimento, assistenza tecnica, ecc)

Find More Call Center Articles

Charlottesville, VA — August 02, 2011

Today Inova Solutions announced a new reseller partnership with MicroAge. As a certified Inova Solutions reseller, MicroAge is increasing the Inova Solutions footprint and bringing Inova?s call center solutions to a wider array of customers.

MicroAge is reselling Inova Solutions? full call center reporting product suite, which starts with Inova LightLink? middleware. LightLink hooks into the center?s automatic call distributor and other internal databases to extract data and prepare it for display. Data is then intelligently displayed on Inova Solutions? product suite which includes call center digital signage, LED wallboards, agent desktop applications, and custom web dashboards.

?We?re thrilled to have MicroAge as an Inova Solutions reseller,? said Inova Solutions? CEO Pete Sisti. ?MicroAge has decades of experience with IT solutions in contact centers making them the perfect partner for reselling Inova?s call center reporting products.?

?MicroAge is always searching for new and best-in-class technology companies to add to our offerings,? said Mark McKeever, MicroAge COO. ?Our clients know that they can count on the IT Solution Experts at MicroAge to recommend and deliver the best solutions for their needs. We believe that Inova has today?s premier call center solutions and we?re pleased to be able to partner with them.?

MicroAge has a long history of providing customers with a competitive advantage by delivering expert technology advice and proven IT solutions. Both MicroAge and Inova Solutions focus on collaborating with customers to provide the right solutions, at the right price, at the right time.

?We see this partnership as a strategic advantage for both organizations to bring contact center technology products and services to a broader mix of inbound, outbound, and blended contact centers,? said Sisti.

MicroAge and Inova Solutions look forward to maintaining a strategic, long-term relationship and bringing the call center industry superior products and services.

About MicroAge

MicroAge is a leading provider of technology products and services headquartered in Tempe, Arizona. The company serves clients from the data center to the desktop with computer products from industry-leading technology manufacturers. MicroAge?s tech-savvy account executives are experts at assisting clients with selecting information technology solutions that best meet their unique requirements. The company possesses a vast sourcing capability which enables them to deliver on the most challenging of procurement requests. MicroAge is a well-known name and a respected industry pioneer with a heritage of industry innovation spanning four decades.

About Inova Solutions

Inova Solutions is a leading provider of communication solutions that help schools and universities, transit facilities, hospitals, call centers and others communicate vital, real-time information. For more information, visit http://www.inovasolutions.com/call-center-reporting.

###

Find More Call Center Press Releases

Peggy and Brad are once more dazed and confused. They can’t seem to understand why Discover’s customers enjoy a 5% discount at Six Flags, and they don’t.