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The first step to get a job is an interview. here are some things that you should not do during an interview.
Video Rating: 4 / 5

You know how difficult it is to work at call centers. We get calls from some real strange people. This short film is about one of those calls….. Just watch it and have fun…… Dedicated to all call center guys and gals….. Written & Directed by Prasanth Varma Produced by Kiran Jakkamsetti Music by Shravan Cinematography by Chinna Title Design by KK Shot on Canon EOS 550D/Rebel T2i
Video Rating: 4 / 5

In conversation with Chetan Bhagat: Part-3. Author of novels like Five point someone, Three mistakes of my life, One night @ Call center, Two states: story of my marriage. From Zindagi Live hosted by Richa Aniruddh on IBN7

“Irban 007 Call Center” “Une amie lui laisse les clés de son bureau et Irban occupe le nouveau poste de conseiller clientèle du Call Center, très vite il devient le confident et l’ami proche de toute une société”. Venez découvrir cette nouvelle aventure qui réserve bien des surprises.

Toronto, ON — October 20, 2011

With increased pressure on Retailers to become Payment Card Industry (PCI) compliant, OrderDynamics announces the ability to deliver Level 1 PCI compliant solutions, the highest possible rating for eCommerce Service Providers. PCI-DSS is a multifaceted security standard that includes intensive merchant requirements for security management, policies, procedures, network architecture, software design and other critical protective measures centered on protecting credit card data.

This new core platform integration with Hosted PCI combines their powerful Payment Vault Tokenization technology with the OrderDynamics On-Demand eCommerce Platform. Retailers can now enjoy worry-free PCI compliance without compromising front-end flexibility, or backend integration options.

Through the utilization of Hosted PCI Tokenization, OrderDynamics merchants still benefit from critical features such as Re-ordering, Auto-Shipping, Credit Card Wallet, Call Center, Returns, and Order Management. OrderDynamics’ merchants will also benefit from 100% credit card breach indemnity as no sensitive card holder data ever enters the merchants environment.

OrderDynamics has also integrated the Hosted PCI Call Center IVR (Integrated Voice Response) system, removing the need for merchant call center staff from having to take credit card numbers over the phone, a necessity when running high volume eCommerce websites. With the Hosted PCI Call Center IVR enabled, shoppers are able to enter their credit card data into their telephone which returns a token to the call center agent who in turn enters the token into the OrderDynamics call center checkout page when processing telephone sales and service requests.

?By integrating Hosted PCI into our core platform payment stack and call center, OrderDynamics can deliver solutions that meet the highest level of PCI compliance without the traditional costs Retailers face? explains Michael Benadiba, CEO of OrderDynamics. ?In our experience, many merchants need all the help they can get in the area of PCI compliance and we believe this solution does just that? continues Benadiba.

?The seamlessness of the integration being offered with the OrderDynamics platform gives merchants a quick and easy way to achieve PCI compliance, no matter what level of processing requirements they?re held to? says Saurabh Soman, Co-Founder of Hosted PCI. ?This solution not only saves the merchant money through expediting the compliance process, but also significantly reduces merchant costs to maintain compliance each year? continues Soman.

OrderDynamics completed the integration as part of their Q2 platform release.

About Hosted PCI

Hosted PCI was founded in 2009 to deliver cloud-based PCI compliance to the enterprise. In March 2010 Hosted PCI launched its first service for e-commerce merchants: Hosted PCI Checkout Express Edition. This service allows e-commerce merchants, for the first time, to have full control of their checkout pages while maintaining 100% PCI DSS Compliance. The heart of the HPCI system is the Payment Vault Tokenization module. Each HostedPCI solution is completely integrated with the payment vault allowing tokens to be seamlessly used between e-commerce, order management, call center and CRM applications. Hosted PCI also launched the Call Center Edition which allows multi-channel merchants to completely protect their calls centers from credit card theft while creating a straight forward path true PCI DSS compliance for the call center.

About OrderDynamics Corporation:

OrderDynamics Corporation is a privately owned eCommerce platform service provider for high-growth B2C and B2B businesses. The success of OrderDynamics is highly attributed to its Software-as-a-Service (SaaS) eCommerce model and Dynamic Merchandising concepts which provide superior control and help drive revenue. The OrderDynamics solution caters to multi-channel retail, manufacturing, business-to-business, and complex online retail. OrderDynamics officially launched its On-Demand eCommerce Platform in 2006 after 2 years of research and development.

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Columbus, OH — October 20, 2011

SoftSyl announces open access to its UVX developer platform, allowing anyone to run voice applications, create IVR services, and integrate with Web 2.0 services. This cloud-based offering streamlines design, development, and deployment of VoiceXML-based systems. The possible solutions that can be created using this platform are limitless, ranging from simple store locator services to sophisticated order processing applications.

Starting today, anyone can build a voice application within minutes after registering at http://www.softsyl.com for free. The website provides all the required resources to get started, including a library of examples, which demonstrate familiar Internet technologies, such as HTTP, JavaScript, and VoiceXML. The breakthrough with this service is that even small businesses and call centers can now access the tools needed to customize and differentiate their service offerings with a broad range of high-quality voice applications.

Once built, developers can work with SoftSyl to deploy their application through their own unique telephone number. Programmers using Asterisk or any other telephony systems, including Avaya, Cisco, Genesys, Nortel, ShoreTel, and Siemens, can utilize this service to create applications in record time that are compatible with any telephony technology while at the same time adhering to universally accepted standards that are set forth by prominent organizations, such as the World Wide Web Consortium (W3C).

SoftSyl Technologies? developer platform addresses the need for easy access to technology to build enterprise-class voice solutions for call centers and telecommunications companies in any industry worldwide.

About SoftSyl Technologies

SoftSyl Technologies is an innovative provider of customized, end-to-end voice solutions and ongoing support for any vertical market. The company offers a single-vendor approach for the analysis, design, development, and deployment of large and small-scale IVR systems. SoftSyl?s customer-focused business model offers both cloud-based and on-site solution options and full technical support, bringing cost-effective, enterprise-grade voice solutions within reach of businesses and call centers of all sizes. For more information, please visit: http://www.softsyl.com.

Asterisk is a registered trademark of Digium, Inc.

SoftSyl Technologies Contact:

S. Jalali

8000 Walton Parkway, Suite 222

New Albany, Ohio 43054

Phone: 614.423.5412

http://www.softsyl.com

Email: info(at)softsyl(dot)com

Twitter: http://www.twitter.com/SoftSyl

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Redwood City, California — October 18, 2011

Taurus Software, a premier provider of business intelligence solutions for multi-channel retailers, announces that Taylor Gifts, an online and catalog merchandiser of retail gifts and novelties, will implement Manage Metrix business intelligence solution. Developed by Taurus Software and F. Curtis Barry & Company, Manage Metrix provides inventory, merchandising and marketing analyses that enable companies to track key performance indicators including inventory turns, fill rates merchandise assortment performance, vendor scorecards, as well as promotion and channel performance. These analyses are supported by business consulting and guidance to measure and optimize improvements.

Taylor Gifts joins over 70 Ecometry clients that have been empowered with business intelligence from Taurus Software. As an application-independent solution, Manage Metrix is a robust business performance management program allowing the ability to increase efficiency, decrease costs and maximize profitability for multichannel retailers.

?Having been in business since 1952, a lot has changed in how we approach our merchandising and inventory. We look forward to the ability to more accurately determine our carrying costs and overall management of our product mix using Manage Metrix,? said Joe Falcon, Vice President of Operations of Taylor Gifts.

About Taylor Gifts

Based out of Paoli, PA, Taylor Gifts has been offering unique gifts since 1952. Their products include novelties, house wares, gifts, organizational solutions, pet products and accessories, and ?As Seen on TV? products. Products are available both online at http://www.TaylorGifts.com and through their print catalog.

About Taurus Software

At Taurus Software, making liquid data means helping companies access their data easily. Taurus products include a variety of applications developed to help clients get more from their data by allowing them to Move, Map, Measure, and Manage data regardless of where it resides. Learn more about Taurus Software and our offerings designed for various data platforms and applications. Call 650-482-2011 ext. 1, or visit http://www.taurus.com.

About F. Curtis Barry & Company

F. Curtis Barry & Company is a consultancy specializing in multichannel operations and fulfillment for catalog, e-commerce, and retail businesses. F. Curtis Barry & Company offer clients expertise in direct commerce systems (order management, warehouse management, and inventory management systems); warehousing and distribution; call center; inventory management and forecasting; and strategic, financial, and operational planning for all business channels. To learn more about F. Curtis Barry & Company, visit our web site at http://www.fcbco.com.

For More Information

Call our Sales Department

Phone: 650-482-2022, ext. 150

Fax: 650-482-2010

sales(at)taurus(dot)com

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Tampa, FL — October 18, 2011

The direct mail experts at http://www.postcardservices.com have made creating a small business direct mail campaign so simple it is almost magic.

?Postcard marketing has never been easier, or ever produced a better result,? says Newell White, Postcard Services President. ?We provide stunning artwork, our clients provide their information, and our patent-pending software combines them automatically in seconds. http://www.postcardservices.com eliminates cut and paste editing, the ordinary back and forth emails, and conversations required by other vendors. It really is like magic.?

When clients visit the http://www.postcardservices.com website, they can immediately view hundreds of free professionally designed postcards. They choose from dozens of different small business categories ranging from accounting to wedding services. Moreover, each category includes many different postcard designs, created by one of 10 professional graphic designers. With one click, the magic begins and in a few seconds all designs are customized with the client?s information. Clients can view and compare many beautifully designed and finished postcards; then just pick the one they like the most. The best part is all their information is saved in the system. The next time they visit, all they have to do is view completed designs.

?This project has been terrifically rewarding,? says Adam White, Postcard Services CTO. ?Our programming and professional graphic designers exceeded our goals in every way. What sets this tool apart from other print and direct mail ordering websites is not only the truly beautiful designs, but the fact that you can browse them all with your information already on them. Combining the new design tool with our ordering and mailing list tools is like having your own staff for design, printing and mailing services, and simply telling them to do the job for you.?

There are no extra charges for the free designs; two sided four color printing, UV coating, and even 48 hour service is included in one basic price. No direct mail campaign is complete without the perfect mailing list, so Postcard Services also developed an easy to use, Google-based map tool on http://www.postcardservices.com. Just click and pick states, zip codes, and even neighborhoods for your campaign. It’s fast, accurate and easy.

Since 2003, Postcard Services has been dedicated to creating cloud-based tools that empower businesses of all sizes to create quality direct mail programs, without the expense of hiring multiple agencies. The company?s ?retail? business serves over 35,000 small business customers nationwide via its web sites http://www.postcardservices.com and http://www.realtypostcard.com. The corporate division provides an array of bespoke, automated private label and other solutions for franchises, contact / call centers, and larger businesses with repeat direct mail needs.

Contact:

Jonathan Kremner, CEO

866-571-3111

jonathan(at)postcardservices(dot)com

9216 Palm River Rd.

#202

Tampa, FL 33619

Or on LinkedIn

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Fredericton, NB — October 12, 2011

Indosoft Inc., developers of Q-Suite and providers of Contact Center technology solutions to the global marketplace, today announced the launch of its Certified Reseller Program for Value Added Resellers (VAR), Cloud Service Providers and Telecom Techs across the world. Designed to enable and support traditional telecom and call center specialists in setting up and managing deployments of Q-Suite, a sophisticated ACD and Dialer software solution for Asterisk based Contact Centers, this program seeks to develop long-lasting relationships with resellers.

Q-Suite 5.5, with its unique ACD and Dialer for Asterisk, delivers feature rich multi-tenant software for both Premise based and Cloud centric contact center installations. This Asterisk based IP contact center platform provides power, innovation and flexibility for successfully managing the ever increasing customer interactions of modern call centers. Q-Suite 5.5 leverages the advantages of Asterisk, Linux, Apache and MySQL to provide an open architecture with unsurpassed functionality required for a high end contact center solution, while dramatically reducing costs of ownership and operation.

?Next-generation customer contact centers require an ACD and Dialer software capable of delivering advanced features in all aspects of contact center technology and management ,” said Gabe Bourque, Chief Operating Officer at Indosoft. ?This program prepares resellers to target small, medium and large contact centers with a technology solution based on Asterisk, the leading powerhouse of IP PBX and VoIP. It is a unique opportunity to deliver an enterprise-grade telephony and call center platform at a fraction of the cost compared to the legacy proprietary telephony systems. It also provides resellers with the full backing of Indosoft’s support and industry expertise.?

About Indosoft:

Indosoft Inc. is the developer of Q-Suite, an ACD and Dialer software for Asterisk based contact centers. Q-Suite is a full feature call center ACD and Dialer capable of meeting the most complex demands of modern customer contact centers. Indosoft Inc. provides global turnkey installations and software management of Q-Suite for inbound, outbound and blended contact centers directly, as well as through its resellers. Q-Suite ACD is also available for license to vertical applications and comes with a mature API for CTI integration with libraries available in .NET, java and XML.

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Lincoln, NE — September 28, 2011

Ameritas Group, a division of Ameritas Life Insurance Corp., was recently named fourth in BenchmarkPortal?s Top 100 contest.

BenchmarkPortal is the leader in call center certification and hosts the largest call center performance metrics database in the world. The Top 100 contest compared centers of similar size across all industries. Ameritas Group ranked #4 in the best smaller call centers category (fewer than 100 agents).

“The Ameritas contact center is among the best in its industry,” said Bruce Belfiore, BenchmarkPortal CEO. “This award was granted on the basis of objective, metrics-driven performance. Ameritas stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment.”

?Ameritas Group?s call center handles more than 1.4 million phone calls each year, and with each call, we have the opportunity to make a positive impact and enhance our customers? service experience,? said April Rimpley, vice president ? group customer connections and operations. ?We are very proud of this recognition, and our team.?

Results for the Top 100 contest were determined by comparing thousands of submissions within the BenchmarkPortal database and hundreds of contest entries in the smaller center category. They compared call centers of the same size, from different industry sectors, and Ameritas Group was determined to be fourth in the nation.

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. The data is collected in conjunction with the Center for Customer-Driven Quality TM at Purdue University. In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. BenchmarkPortal provides industry reports, and professional services for contact centers in the areas of operational metrics, customer satisfaction measurement, and agent satisfaction measurement. For more information about BenchmarkPortal visit our Web site at: http://www.BenchmarkPortal.com.

About Ameritas Group

Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI company, has served customers since 1959 and today provides dental, vision and hearing care products and services for more than 73,000 employer groups, insuring or administering benefits for more than 4.8 million people nationwide. Ameritas has one of the largest PPO dental networks in the country with more than 170,000 access points. Its customer service claims contact center earned BenchmarkPortal’s prestigious Center of Excellence certification for 2010, the fourth year in a row. In New York, products are offered through First Ameritas Life Insurance Corp. of New York, a UNIFI company.

To learn more about Ameritas Group, contact Ameritas Group Marketing at 800.776.9446.

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Magellan Call Center in the Industry of Call Center

There are many successful call center companies in the Philippines that today make up the whole call center industry of the country. And many of these can offer different businesses the kinds of call center solutions for their success. A popular example of a call center company that can offer such services is Magellan Call Center.

Magellan Call Center is like any other successful call center companies and agencies in the Philippines. What made the company unique, as well as successful, is because of their collection of that allowed many small and medium businesses to make use of services.

Most of the company’s services involve simple customer relation services such as and reservation services. However, Magellan Call Center was only one of the few call center companies and agencies in the Philippines that provided such services in the Philippines. And because the demands for these services have grown massively, Magellan Call Center quickly became successful.

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According to industry experts, it was with the efforts of call center companies such as Magellan Call Center that allowed the industry to become successful. Part of the reason why the industry had massively expanded in the Philippines was because of the services that call center companies have offered in the market.

In the past, the call center industry was known to offer a limited collection of call center services, mostly directed for larger businesses such as large companies and corporations. However, as the number of new call center companies and agencies had grown, the number of new call center services had also significantly grown in the market, allowing more businesses from other markets to make use of their services.

Other than the success of these businesses in their own markets, the call center industry had also become successful due to its continuous expansion not only in the Philippine market, but also in the world market. Eventually, the Philippines were placed as call center capital of the world.

Through their call center services, Magellan Call Center rapidly rose in the industry, allowing the company to expand in two different offices in Central Metro Manila. However, what made the company even more popular in the market is because many industry experts had recognized Magellan Call Center as the leading call center company for small and medium businesses in the Philippines. For more information visit to our site http://www.magellancallcenter.com/

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Magellan Call Center’s Collection of Call Center Service

There are many successful call center companies in the Philippines that can offer different businesses the kinds of call center solutions which would fit their needs. A popular example is when simple types of live answering services, such as and reservations services, by call center companies such as Magellan Call Center.

Magellan Call Center is one of the most successful call center companies in the Philippines today that offers live answering solutions that caters to the needs of small and medium businesses in the Philippines. And though their services are very common in the industry in today’s market, their services were considered rare in the past, which is why Magellan Call Center and other similar call center companies and agencies became successful in the call center industry.

Magellan Call Center started small, like many other call center companies and agencies at that time. Their operations involve a small office and a few call center agents. Other than their simple operations, their services are also known for its simplicity, which involveand reservation services.

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However, due to the fact that most call center companies in the Philippines aim to offer their services to large businesses in the Philippines, their services are built to cater to the needs of larger businesses, which is why many small and medium businesses in the country was unable to outsource their call center needs to professional third-party companies.

But when call center companies, such as Magellan Call Center, introduced some of the first simple call center services in the market, many small and medium businesses were able to outsource their needs to professional call center companies and agencies. And because Magellan Call Center is one of the few of those that offered such services, the company quickly became successful in the industry.

Because of the success of the company in the industry, Magellan Call Center had continuously expanded in the industry. From its humble beginnings, Magellan Call Center had expanded their operations which now involve an over of 300 highly trained agents in two separate offices in central Metro Manila.

However, other than the success of the company, the call center industry had also expanded due to the fact that these services opened a number of new markets for the industry to penetrate and grow.

Eventually, due to its rapid expansions in the Philippine market, along with the growth of foreign investors, the industry, as well as its call center companies such as Magellan Call Center, was able to penetrate the world market. For more information visit to our site http://www.magellancallcenter.com/