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5 Chronic Pain Issues in Drug Treatment Centers

When working with and helping addicts & alcoholics there are a variety of factors that come into consideration when deciding what approach is best for drug rehab.  One of the major factors is if a particular substance abuser is also dealing with co-occurring chronic pain it can be a complex and challenging process for clinicians, clients, and family.  It can cause frustration and prolong the suffering of the client. All complaints of pain must be taken serious and have proper evaluation. Pain can impair health, function, and quality of life. Here are some key points.

According to The American Society of Pain Management Nurses (ASPMN) position is that individuals with addictive disease and pain have the right to be treated with dignity, respect, and the same quality of pain assessment and management as all other individuals. (ASPMN Position statement on pain management in patients with addictive disease)
Research in addiction medicine reveals a strong association between stress and drug craving. The stress of unrelieved pain may contribute to relapse in the recovering client or increased drug use in patient who is actively using.
Persons with substance abuse disorders are less likely than others to receive effective pain treatment
Treatment of chronic pain at a drug treatment center should use a multidimensional approach including but not limited to, Cognitive Behavior therapy, ice, heat, stretching and exercise, TENS, and nonopioid analgesic medications like acetaminophen, NSAIDs, tricyclic antidepressants and anticonvulsants.
As a last resort the use of opioid medications, preferably long acting time release.

just another day at the office
Video Rating: 4 / 5

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Dallas, TX — July 17, 2006

Due to a recent surge in newsletter sign ups CallCenterCafe.com (http://www.callcentercafe.com), an online resource for call center professionals, is running a special discount for new advertisers. The promotional rates include deep discounts on dedicated email blasts, newsletter sponsorship, and banner ads on the CallCenterCafe.com pages. Interested advertisers can find more information regarding the promotion at http://www.callcentercafe.com/Advertising.htm

The CallCenterCafe.com free weekly newsletter, Call Center Tips, now has over 3,000 subscribers who are all professionals in the call center industry. Members of the newsletter include trainers, quality professionals, supervisors, managers, and sales professionals. Each Friday subscribers are emailed a newsletter containing industry news, recommended products, featured articles and event announcements.

Greg Meares, the founder of CallCenterCafe.com, stated, “We are proud of our newsletter’s recent growth and would like to create a buzz about products and services we feel our subscribers are interested in.” He explained, “We may still be a small resource site, but we are growing and planning some exciting changes for the second part of this year. Our responsive list is a great place for vendors to reach call center professionals”

The CallCenterCafe.com site it’s self has been up and running since January of 2005 and continues to grow and change. Most recent upgrades include free forums and article directory. The forum section of the site was previously contained in paid site membership. Visit http://www.callcentercafe.com/forums/ to sign up and get involved in call center conversations. The all new article directory contains thousands of free resource articles for call center professionals (http://www.callcentercafe.com/Article_Directory.htm).

Archived newsletters can be found at http://www.callcentercafe.com/archived_cctips.htm.

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Jimmy Kimmel Live – Jimmy Skypes Indian Call Center For Tax Day and Larry King Jokes
Video Rating: 4 / 5

Alexandria, VA — June 20, 2008

Teresa Sinel, Director of Brand Ambassador Relations with VIPdesk, will be presenting “The Home-Based Call Center: How to Make Yours a Success” on June 25, 2008 at Call Center Week. This two-hour workshop will review how to successfully launch and manage a home-based call center, covering topics including the growth of the home-based call center industry, benefits of home-based call centers vs. brick-and-mortar call centers, and when to choose a home-based vs brick-and-mortar call center.

VIPdesk, a pioneer of premium home-based contact center solutions and Concierge Services, specializes in delivering virtual call center solutions and concierge services to national brand leaders in several industries including retail, travel, auto and financial services.

The home-based, or virtual call center model has increased in popularity in recent years as an alternative to the traditional brick-and-mortar call center. Virtual call centers allow businesses to cut costs while simultaneously increasing customer satisfaction. There are estimated to be over 150,000 home-based customer service agents in the U.S. today, a number that is predicted to grow exponentially in the near term.

“I am excited to have the opportunity to connect with the Call Center Week audience, and really get into detail about what makes the home-based call center model work,” says Sinel. “Call Center Week attendees are an impressive audience of forward-thinking call center industry executives and I am really looking forward to collaborating with them.”

In addition to presenting “The Home Based Call Center: How to Make Yours a Success”, Sinel will be the chairperson for the Talent Management track of the conference, moderating all Talent Management sessions.

To find out more about VIPdesk, visit http://www.vipdesk.com.

About Call Center Week:

The 9th Annual Call Center Week is the most anticipated Call Center conference this year. The event includes 5 unique tracks catering to different levels of advancement/maturity, BtoB and BtoC, service, and both inbound and outbound call centers. Call Center Week features 9 award winning keynotes, 40+ new speakers, 35 track sessions; 4 Blue Sky Sessions, 12 workshops, 2 master classes, 3 site tours and the Call Center Excellence Awards. In addition, Call Center Week features an expansive exhibition hall and over 12 hours of networking opportunities. For more information about Call Center Week please call 1-800-882-8684 or visit the website at: www.callcenterweek.com

About VIPdesk:

VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit www.vipdesk.com.

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Miami, FL — July 15, 2009

The Latin American Call Center Association (LACCA) today announced the availability of a toll-free hotline to help answer questions during this hurricane season. U.S. callers to the hotline will receive information regarding hurricane preparedness, storm development, hurricane tracking, shelter locations, evacuation information, etc. Call center representatives from the LACCA member companies will staff the toll-free number throughout the hurricane season, as the National Hurricane Center issues the first Tropical Storm Watch Alert. The number is 888 99HURRICANE and it will be answered from 9 a.m. to 5 p.m. Monday through Friday throughout the various stages after the first alert is issued.

“We are very proud to be able to offer these services, which are funded by our member organization. They have provided us with a team of representatives who are now trained to work the hurricane hotline and offer assistance to our callers” said Isabelle Fuentes, LACCA Director and founder of the LACCA.

About The Latin American Call Center Association:

The Latin American Call Center Association was founded to inform companies in the United States of the great opportunity that exists in the call center industry in the “nearshore” – Latin American region. Most importantly, the LACCA serves as a guide to those businesses who are interested in relocating their business to the area.

The Latin American Call Center Association’s mission is to attract U.S. companies through their marketing efforts; show them the benefits of relocating their call center operation to the area; and finally assist them in setting up their call center operation or recommend an existing call center outsourcer.

Further information can be found at http://www.latinamericancallcenters.com.

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One of the best ever made short film on Call Center.
Video Rating: 4 / 5

— September 15, 2004

Tamarac, FL Talk2Rep call centers and contact management services have won the 2004 Rising Star awarded from Customer Interaction Solutions Magazine as one of the “Fastest growing call center companies”. Talk2Rep realized a 54% growth servicing clients in healthcare, publishing, technology, retail and financial markets.

“Many corporations and some government agencies continue to seek a high quality, hi-tech resource without the expense burden of maintaining and managing their own call center infrastructure,” said Jim Ryan, CEO of Talk2Rep call centers. We have also realized an increase in language services specifically in Hispanic telemarketing and customer services, given our South Florida footprint, many organizations look for a firm that has a track record penetrating this market.

In addition to typical requests for call center services, we have realized in increase of 34% from 2003 from Clients interested in conducting surveys, database cleansing and updating. This is an clear indication that survey modeling and customer profiling are becoming a crucial step to subsequent marketing even for such channels as direct mail.

“We are proud to receive this award from our industry trade magazine, this growth represents a mutual commitment to and from our valued clients and certainly dedication and hard work from our Talk2Rep call center employees,” Ryan said. New businesses that have recently signed on to Talk2Rep Call Centers include Sears, Blue Cross Blue Shield and several other accounts.

Talk2Rep corporate headquarters is based in Tamarac, Florida and has been providing call center and telemarketing services since 2001.

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Certified Center of Excellence

West Lafayette, Ind. — April 13, 2009

Become a certified manager from Center for Customer Driven Quality at:

Purdue University

Purdue Research Park

3000 Kent Avenue

West Lafayette, Indiana 47906

BenchmarkPortal | Contact Center Benchmarking, Certification, Training, Assessments, Industry Reports

Course Dates:

May 12-15, 2009 — Chicago, IL Plus tour of AMA Call Center Register Now

June 16-19, 2009 — Minneapolis, MN plus tour of GE Call Center Register Now

July 21-24, 2009 — Seattle, Community Health Plan of Washington Register Now

September 15-18, 2009 — Chicago, IL Plus tour of Bankers Life and Casualty Call Center

October 06-09, 2009 — Memphis, TN

October 13-16, 2009 — Los Angeles, plus tour at the Bosley Call Center

November 03-06, 2009 — Atlanta, GA Plus tour of State call center

December 01-04, 2009 — Phoenix, AZ

http://www.thecollegeofcallcenterexcellence.com

The course includes both lectures and case studies, which were developed by Dr. Jon Anton, Director of Research at Purdue, internationally recognized as a leader in Call Center Management. Class size allows one-on-one interaction with the instructors and enables managers and agents to network effectively with colleagues and industry peers. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help better manage the call center and strengthen relationships with other departments (for example: Marketing, MIS and Telecommunications).

We provide complete course documentation for each attendee. As a participant one will receive a comprehensive workbook with over 100 pages and a sample case study – a document for easy reference when applying new skills at work.

The Courses offered by the College are taught by experienced instructors in Contact Center Management and Consulting. We believe this experience sets The College of Call Center Excellence apart. For managers looking to elevate the performance of their own skills and insights on a wide range of subjects there is no better program of courses.

Notes: Dress is business casual. A complimentary breakfast and lunch are provided.

For More Information:

In-person course information: 805.465.7201 extension 0

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Denver, CO — November 6, 2007

Colorado Call Center Management Corporation (CCCM), a call center and business efficiency consulting firm is announcing a New Scorecard Software that will increase the efficiency of your contact center and save you 10-20% in center labor costs.    

Colorado Call Center Management, having been in the industry for over 6 years, has seen the increased need for more tracking and efficiency solutions and software. The increased tracking solutions gives clients of CCCM the ability to add more KPI’s and track their increases or decreases in productivity and recognize the noticeable achievements within your center.

“When you have a company or a call center working to improve overall efficiencies or productivity in a certain business model or situation, you must have the tools and scorecards they need to accurately measure productivity before it affects the bottom line. These strategic programs give executives and managers to visually see their impact either way,” says Edward Basquez, CEO & Consultant of CCCM. Edward Basquez has made a positive impact on hundreds of companies in international presence recently including Japan, and assisted with the call center launch for the VMCC in the State of Virginia. Ed’s Scorecard implementation for AT&T Broadband was a tremendous success saving the 700 call center over 100 seats with his implementation.

Edward Basquez CEO, Colorado Call Center Management Corporation has been a featured presenter at the past 2 ICCM conferences (Incoming Call Center Management) Bellagio Hotel, Las Vegas Nevada, Chicago, and more. With new programs to increase efficiency tracking, CCCM can further leverage the tools and tactics they utilize inside the walls of businesses and call centers.

CCCM’s new programs are implemented immediately internationally. Please contact a consultant for more details.

About Call Center Management Corporation:

CCCM Corporation was started to help call centers worldwide better themselves through consulting services. CCCM focuses on performance scorecards, efficiency analyzing, process integration, setting up strategic framework with relevant process flow and Gant charts. Call centers acquire advice to save them redundant overhead and increase their performance by at least 20%. CCCM Corporation is also acknowledged for its pay-for-performance incentive programs.

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Feldman Law Center ? Foreclosures Overwhelming California Homeowners

Feldman Law Center – News by Feldman Law Center — Unfortunately, California homeowners are being overwhelmed by foreclosures, and many people feel there is no end in sight to the situation.  Legislation from California and the federal government has helped some people, but it is not enough.  Loan modification attorneys are working with people everyday who either do not have access to the right information, or who feel left to deal with lenders all by themselves.  While the legislation can be helpful, President Obama and the California legislature are not there to help make phone calls and negotiate loan modifications.

Foreclosure sales in California rose about 32 percent in the month of May of 2009, and 35 percent in April of 2009.  Just the California foreclosures from the month of May represent more than billion in total loan value.  That means billion worth of homes were foreclosed upon.  However, the good news is that lenders continue to voluntarily postpone the majority of foreclosure sales.    Lenders, such as banks and mortgage companies, are doing everything possible to delay foreclosures, and that includes working with California loan modification attorneys and homeowners on loan modifications.

In fact, of the foreclosures scheduled, lenders postponed 40 percent at their own request and another 33 percent at the mutual request of the lender and the borrower.  This means that lenders are absolutely willing to renegotiate the terms of mortgages, and homeowners who are in danger of (or are in the midst of) foreclosure proceedings still have hope.  Foreclosures often seem like the end of the world, and even with the new legislation, they can be overwhelming.  However, as evidenced by these statistics, lenders are not interested in taking over your home.  The Feldman Law Center has seen lenders take unique steps to negotiate with borrowers and homeowners in an attempt to keep the homeowner in their home, making affordable payments.

Things are particularly tough for homeowners in southern California.  Researchers from Columbia Business School said that over 30 percent of borrowers in San Diego and San Bernardino counties owe more than the refinancing limit with Sallie Mae and Freddie Mac.  In Los Angeles county, there are 29 percent of borrowers who do not qualify for refinancing because of the less-than-5-percent restriction from those two major mortgage lenders.

However, loan modification attorneys can help homeowners and borrowers overcome these restrictions.  Foreclosures seem to run up on people quicker than they think, in part because they are focusing on their immediate crisis (such as paying a car loan) and not the looming one of foreclosure.  However, it is never too late to contact a California loan modification attorney to help you keep your home and avoid foreclosure.  A qualified California loan modification attorney will know the laws, know the lenders, know the mortgage companies and be able to offer quality advice on a variety of subjects.  Trying to fight a foreclosure without a qualified loan modification attorney is a bad idea.

Visit us at www.feldmanlawcenter.com or call 800-588-0425.

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