Call Center | Compare Call Center Software

An Author of this article Ryan Fitzgerald working for Freelance Business Analysis. InSO Provides excellent Inbound Call Center Services, Call Center Outsourcing Services, Telemarketing Services and Transaction Processing Services, Order talking, Answering Services, customer services, technical supports, help desk supports etc..

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Article Source: http://www.articlesbase.com/ – Inso – Adding the Personal Touch to Your Call Center Solutions

InSO’s team of award winning customer representatives are trained and experienced in all areas of our call center solutions. A personality and a drive for success are the two driving forces behind our award winning team. They treat every customer and situation with the utmost respect, devotion, and a determination to solve problems in a fast and efficient manner.

Why you should choose InSO as your Offshore Call Center

InSO is an award winning call center provider and here’s why:

A wide array of contact options including voice, live, and email support. Offering you the choice of which is best for you.
We have over 10 years experience within the outbound and inbound call center industry, with many successful clients and campaigns under our wing.
Our vast experience has also seen us work with a variety of organizations. Whatever the size or industry your company is in, we can create a campaign specifically suited to your needs.

Offshore Call Center Services

Every single client on our books is accustomed to receiving results through our call center services; because our highly skilled call center team and our industry leading call center technology delivers the best service guaranteed. And with our flexibility which every call center campaign and client demands, we are truly one of the industry leading offshore call center services.

InSO offers services for small, medium, and large organizations. Some of the call center services you can expect from us for our small to medium sized clients include:

Toll fee customer service line

Answering services

Order taking services
Customer care services

Help desk support

Direct response call canter

Appointment scheduling

24 hour help desk support, and emergency response

Our large organizations services include all of the above and:

Telesales (Lead generation) and Customer acquisition
Web based customer care services

The Two Key Elements of our Call Center Services

Our vast array of offshore call center services can be split into two main areas. We have our inbound call center services and our outbound call center services.

Inbound Call Center Services

At InSO we pride ourselves on the ability to answer and deal with any call at anytime from any place in the world. Our innovative call center technology combines to bring you the best inbound call center support services in real time. Our customer care representatives are able to serve your customers 24 hours a day through our live support, help desk, and email support applications.

We are able to assist you with inbound call center services such as:

Class and seminar registration

Inbound call center services

Order taking

Customer service

Email support

Online chat

Answering service contact

Web enabled support

Why should you choose our inbound call center services?

1. We can manage several sizes of accounts, no matter how large or small.

2. Every single client receives our undivided attention and personal involvement.

3. Our clients require bespoke services and that is what we offer them.

4. Our call center team is able to deal with all inbound contact methods including email, call, live chat, and help desk.

5. Our inbound services are all 24 hour services. Allowing us to offer customer service like no other.

Outbound Call Center Services

At present, the online marketing world is expanding at a rapid pace, and this is set to continue far into the future. At the forefront of this revolution is customer service, with many customers needing assistance online, web based communication becomes essential in your companies marketing campaigns.

With the extreme competitiveness of today’s online and offline marketing world, there has never been a higher need for the use of an outbound call center partner such as InSO to provide you with expertise in all call center dealings hassle free.

Our cost efficient outbound call center solutions are guaranteed to meet your criteria for live operator direct marketing services. If you are looking to outsource your call center needs, then InSO is the number one place to meet all your customer service and telemarketing objectives.

When compared to carrying out your call center service in house, InSO has been proven to save on average 60% in outgoings. And with all the added space in your offices and the time that has become available, just think how competitive your core business strategies can become.

Your Answer to Telemarketing Services

InSO not only specializes in excellent customer service, we also provide effective telemarketing campaigns, that have been proven to make a combined profit of over 0,000 for our clients. We base all our inbound and outbound telemarketing services on your needs and the industry you are in.

Each of our call center reps are highly trained on the products and services your company offers. We also consistently monitor call performance and customer behavior so that we can edit any telemarketing campaign so that we can better position your company to achieve its tele marketing goals and objectives.

Outbound Telemarketing Services

Our outbound telemarketing service processes include:

We train our call center team on your product and service specifications.

Any outbound customer care calls are then turned around to outbound telemarketing calls to cross sell and up sell your products and/or services.

InSO is one of the leading inbound and outbound telemarketing and outsourcing services/companies. You must be sure of the greatest professionalism and pride we take in delivering your outbound and inbound telemarketing services.

The Benefits of Choosing InSO as your Off shore Call Center Solution

Our team of highly trained and determined customer care representatives can really provide your company with the profitable back up your company needs to be both efficient and cost effective.

Here are some other reasons why you don’t want to go anywhere else:

Abundance of services – No matter what your needs are, InSO offers several outsourcing options and services to help your business efforts gain momentum and start producing effective results
Consistent quality measures and daily reporting – With every call center campaign we monitor our customer care teams’ performance. Every call is recorded, and every rep goes through our strict quality guidelines and campaign targets on a consistent basis.
Vast experience – Our team of call center reps and management team can boast at least 3 years experience in the field. Our company alone has over 10 years experience in delivering quality call center services to our clients.
Cost efficient – Our base is in the US, but we have offices in other parts of the world, which gives us the ability to not only offer 24 hour call center services, but cost efficient service too.

InSO really is the only outsourcing call center service for you. Whatever your business goal or outsourcing objectives we can meet and succeed them.

We are currently offering call center services throughout the US in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming

For More Information , Please Visit our website www.inso.us

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Ryan –
About the Author:

An Author of this article Ryan Fitzgerald working for Freelance Business Analysis. InSO Provides excellent Inbound Call Center Services, Call Center Outsourcing Services, Telemarketing Services and Transaction Processing Services, Order talking, Answering Services, customer services, technical supports, help desk supports etc..

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Homebased call center

November 17th, 2010 | Category: Call Center

Homebased call center. How to setup a homebased call center for one person to effectively telemarket from home. www.newprofession.biz for the full scoop.
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Jimmy Kimmel Live – Jimmy Outsources Jokes to an Indian Call Center

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Call Center Management Costa Rica

November 16th, 2010 | Category: Call Center

Call Center Management Costa Rica

Call Center Management Costa Rica

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Call Center Agent Training Videos

November 15th, 2010 | Category: Call Center

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Call Center, Part I of the Smash Web Hit!!!

November 12th, 2010 | Category: Call Center

It’s finally on Youtube, the hilarious short film on outsourcing seen by over 2 million viewers. It’s preceded by the trailer for KISSING COUSINS, the new feature film… Due to length, the film has been split in two parts, so don’t forget to check out part II.
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CAMBIO – CALL CENTER

November 10th, 2010 | Category: Call Center

OPM MUSIC VIDEO ALBUM: MATIC

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Energy Efficiency in the Data Center

November 09th, 2010 | Category: Call Center

Energy Efficiency in the Data Center

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Home Page > Internet > Web Hosting > Energy Efficiency in the Data Center

Energy Efficiency in the Data Center

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Energy Efficiency in the Data Center

By: Lisa Gecko

About the Author

Learn more about Infinitely Virtual and Lisa Gecko at:
Infinitely Virtual Newsletter
InfinitelyVirtual.com

(ArticlesBase SC #1122492)

Article Source: http://www.articlesbase.com/ – Energy Efficiency in the Data Center

Hardware, licenses, applications, remote hands, even the expense of redundancy—none of it compares to the price of power in the data center; and power needs are increasing exponentially as processing intensifies and demand for rack space rises.

More Power Equals More Heat

Data center power is partly to keep physical servers running, but it’s also to keep them cool enough to run: as servers increase in processing power, so does heat generation. A rack that five years ago produced about five kilowatts of heat may today produce as much as 28 kilowatts. To give some idea of how much heat that is: 28 kilowatts equals 95,000 BTU or roughly 8 tons of air conditioning. A typical house air conditioner is three tons, 10 kilowatts, or 34,000 BTU. That means that it takes as much power to cool a high density rack as it would to cool about three single family homes—if it was high noon in that equatorial neighborhood 24 hours a day.

Sources of Inefficiency

Data centers have traditionally been inefficient environmentally. Compared to other costs, power has been cheap, and computing precious—if a little power was wasted, the result was incredible amounts of information analyzed, communicated and stored. The world seemed to have plenty of power, and a data center from the 70s or even the 80s would only be a blip on the power grid.

These days, data centers are much more prevalent: the Data Center Map, a free web service linking data center providers and customers, lists 1,297 colocation data centers in 59 countries. In addition, power has become more expensive and less available. However, data centers still use power like it’s cheap: a McKinsey & Company report on data center efficiency, released in 2008, says that on average, only six percent of server capacity is being used, and the data center facilities run at no more than about 56 percent capacity.

Three Ways to Cool Down the Data Center—and Save Money

Virtualization, resource management and physical server consolidation are three methods your hosting company and you can use to increase data center efficiency.

Virtualize Servers

One way to conserve power is to get every bit of computing power out of each piece of hardware. That’s where virtualization comes in. Virtualization allows you to consolidate your server requirements onto fewer physical machines, with the virtual machines consuming only about 1/50th the amount of power. Email servers, web servers and applications all act just as if they were running on individual boxes, but for a fraction of the cost, both in capital expense and power consumption.

According to many sources, including The Green Grid and the EPA, virtualization is one of the key ingredients of a more efficient, greener data center. In implementing virtualization, a product such as VMware provides some of the highest consolidation rates on a secure and reliable platform. With VMware, unused physical servers can even be powered off, and turned back on when needed.

Of course, virtual servers, especially VMware’s hardware-based virtualization, also offer increased application access for users, faster installation of new servers and better uptime. So not only will your virtual servers help reduce your carbon footprint and save you money, they’ll also improve your company’s competitiveness.

Allocate Resources with VMware DRS and DPM

Virtualization from VMware provides two additional technologies that help you reduce your costs through virtualization.

VMware Distributed Resource Scheduler (DRS) allows a hosting company and its clients to continuously monitor utilization and intelligently assign resources as needed. With DRS, resources can be allocated to higher priority applications, according to your rules, ensuring that your mission critical activities always have what they need. It also provides dedicated infrastructure for business units, without letting resources stand idle.

Supporting DRS, Distributed Power Management (DPM) optimizes power consumption by continuously monitoring power usage and automatically consolidating workloads and powering down unneeded resources. During lower use periods, DPM moves virtual server workloads onto the optimum number of physical servers and turns off the others. When requirements increase, DPM brings physical servers back online—without impact on the virtual server or the customer.

Consolidate Servers with Blades

Blades help reduce the energy footprint of servers by allowing multiple physical servers to be consolidated on one chassis, with one management interface per blade, while adding more advanced management features. The ProLiant BL490c Virtualization Blade solution being adopted by Infinitely Virtual will more than triple the number of virtual machines hosted in the same energy footprint.

According to HP, the BL 490c blades offer several key performance and management advantages: eighteen DIMM slots allow more virtual machines to be housed on each blade; integrated dual-port 10 GbE server adapter with Flex-10 technology offer the ability to fine-tune network bandwidth; conserve power without performance impact with the built-in HP Power Regulator, and reclaim trapped power in your data center by safely limiting server power consumption with Dynamic Power Capping.

The Future of the Green Data Center

Projects and organizations are being formed all over the world to address the problems of power consumption and heat generation. Here are three:

Researchers at the Georgia Institute of Technology are working to reduce the portion of electricity used to cool data center equipment by as much as 15 percent. In a simulated data center, Georgia Tech scientists are trying to optimize cooling strategies and develop new heat transfer models.

The Green Grid is an organization created by many of the big names in computers, power conditioning and data centers, including HP, AMD and Intel. Together, they are developing standards to measure data center efficiency, with the goal of reducing power requirements, waste heat and carbon emissions.

In the future, waste heat like that in a data center could be recycled into energy. Engineers at Oregon State University are taking waste heat and using it to run a cooling system.

To Save Money (and Help Save the Planet), Think Infinitely Virtual

Contact Infinitely Virtual to find out how virtualization and data center efficiency affect your company’s bottom line. Let us show you how hosting with Infinitely Virtual can help you reduce your company’s server costs, while simultaneously making your applications faster, your data more secure, and your planet a little bit cooler.

Find out more about the power and cooling advantages of VMware, HP Blade servers and virtualization at InfinitelyVirtual.com. Hardware, licenses, applications, remote hands, even the expense of redundancy—none of it compares to the price of power in the data center; and power needs are increasing exponentially as processing intensifies and demand for rack space rises.

More Power Equals More Heat

Data center power is partly to keep physical servers running, but it’s also to keep them cool enough to run: as servers increase in processing power, so does heat generation. A rack that five years ago produced about five kilowatts of heat may today produce as much as 28 kilowatts. To give some idea of how much heat that is: 28 kilowatts equals 95,000 BTU or roughly 8 tons of air conditioning. A typical house air conditioner is three tons, 10 kilowatts, or 34,000 BTU. That means that it takes as much power to cool a high density rack as it would to cool about three single family homes—if it was high noon in that equatorial neighborhood 24 hours a day.

Sources of Inefficiency

Data centers have traditionally been inefficient environmentally. Compared to other costs, power has been cheap, and computing precious—if a little power was wasted, the result was incredible amounts of information analyzed, communicated and stored. The world seemed to have plenty of power, and a data center from the 70s or even the 80s would only be a blip on the power grid.

These days, data centers are much more prevalent: the Data Center Map, a free web service linking data center providers and customers, lists 1,297 colocation data centers in 59 countries. In addition, power has become more expensive and less available. However, data centers still use power like it’s cheap: a McKinsey & Company report on data center efficiency, released in 2008, says that on average, only six percent of server capacity is being used, and the data center facilities run at no more than about 56 percent capacity.

Three Ways to Cool Down the Data Center—and Save Money

Virtualization, resource management and physical server consolidation are three methods your hosting company and you can use to increase data center efficiency.

Virtualize Servers

One way to conserve power is to get every bit of computing power out of each piece of hardware. That’s where virtualization comes in. Virtualization allows you to consolidate your server requirements onto fewer physical machines, with the virtual machines consuming only about 1/50th the amount of power. Email servers, web servers and applications all act just as if they were running on individual boxes, but for a fraction of the cost, both in capital expense and power consumption.

According to many sources, including The Green Grid and the EPA, virtualization is one of the key ingredients of a more efficient, greener data center. In implementing virtualization, a product such as VMware provides some of the highest consolidation rates on a secure and reliable platform. With VMware, unused physical servers can even be powered off, and turned back on when needed.

Of course, virtual servers, especially VMware’s hardware-based virtualization, also offer increased application access for users, faster installation of new servers and better uptime. So not only will your virtual servers help reduce your carbon footprint and save you money, they’ll also improve your company’s competitiveness.

Allocate Resources with VMware DRS and DPM

Virtualization from VMware provides two additional technologies that help you reduce your costs through virtualization.

VMware Distributed Resource Scheduler (DRS) allows a hosting company and its clients to continuously monitor utilization and intelligently assign resources as needed. With DRS, resources can be allocated to higher priority applications, according to your rules, ensuring that your mission critical activities always have what they need. It also provides dedicated infrastructure for business units, without letting resources stand idle.

Supporting DRS, Distributed Power Management (DPM) optimizes power consumption by continuously monitoring power usage and automatically consolidating workloads and powering down unneeded resources. During lower use periods, DPM moves virtual server workloads onto the optimum number of physical servers and turns off the others. When requirements increase, DPM brings physical servers back online—without impact on the virtual server or the customer.

Consolidate Servers with Blades

Blades help reduce the energy footprint of servers by allowing multiple physical servers to be consolidated on one chassis, with one management interface per blade, while adding more advanced management features. The ProLiant BL490c Virtualization Blade solution being adopted by Infinitely Virtual will more than triple the number of virtual machines hosted in the same energy footprint.

According to HP, the BL 490c blades offer several key performance and management advantages: eighteen DIMM slots allow more virtual machines to be housed on each blade; integrated dual-port 10 GbE server adapter with Flex-10 technology offer the ability to fine-tune network bandwidth; conserve power without performance impact with the built-in HP Power Regulator, and reclaim trapped power in your data center by safely limiting server power consumption with Dynamic Power Capping.

The Future of the Green Data Center

Projects and organizations are being formed all over the world to address the problems of power consumption and heat generation. Here are three:

Researchers at the Georgia Institute of Technology are working to reduce the portion of electricity used to cool data center equipment by as much as 15 percent. In a simulated data center, Georgia Tech scientists are trying to optimize cooling strategies and develop new heat transfer models.

The Green Grid is an organization created by many of the big names in computers, power conditioning and data centers, including HP, AMD and Intel. Together, they are developing standards to measure data center efficiency, with the goal of reducing power requirements, waste heat and carbon emissions.

In the future, waste heat like that in a data center could be recycled into energy. Engineers at Oregon State University are taking waste heat and using it to run a cooling system.

To Save Money (and Help Save the Planet), Think Infinitely Virtual

Contact Infinitely Virtual to find out how virtualization and data center efficiency affect your company’s bottom line. Let us show you how hosting with Infinitely Virtual can help you reduce your company’s server costs, while simultaneously making your applications faster, your data more secure, and your planet a little bit cooler.

Find out more about the power and cooling advantages of VMware, HP Blade servers and virtualization at InfinitelyVirtual.com.

Retrieved from “http://www.articlesbase.com/web-hosting-articles/energy-efficiency-in-the-data-center-1122492.html”

(ArticlesBase SC #1122492)

Lisa Gecko –
About the Author:

Learn more about Infinitely Virtual and Lisa Gecko at:
Infinitely Virtual Newsletter
InfinitelyVirtual.com

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Why Apply Online for Call Center Jobs – 2nd Video Article by ContactCenterAccess.com for Applicants

November 08th, 2010 | Category: Call Center

This is the second video in our employment assistance series. This presentation aims to educate Filipino applicants on the practicality and benefits of applying online as opposed to applying by “walk-in”, which usually is costly, inefficient and stressful. To keep posted with our updates,…
Video Rating: 5 / 5

neurovisione

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Right to Information Call Center in Bihar

November 07th, 2010 | Category: Call Center

Bihar govt. launched the first call center on RTI in Patna. People can take any kind of information from any dept. under state govt. by applying online. This film is directed by Priyanka Tyagi & shaped by K.Neeraj.This film has got full media coverage on 29th Jan:06 when the CM Nitish Kumar viewed it with 4000 people around in Patna along with Arvind Kejriwal,the magassasay awardee this year. Later it was shown on various national & local TV channels. This film became a subject of praise among the diplomats.Nitish Kumar also praised the making of film open heartedly.

Jimmy Kimmel Live – Jimmy Calls Indian Call Center for Chinese Astronaut Joke

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Call Center Consultant – To Optimize Operational Efficiency and Customer Satisfaction

November 06th, 2010 | Category: Call Center

Call Center Consultant – To Optimize Operational Efficiency and Customer Satisfaction

“Call centers and contact centers are strategic assets that companies can use to improve their customer relationships, and more important, to learn more about their customers, and therefore serve them better.”

A call center is a voice-centric, public switched telephony network-based center where agents handle service calls from customers, business partners, internal company associates and/or anyone else for the purpose of sales, marketing, customer service, telemarketing, technical support or other specialized business activity. On the other hand, a contact center generally refers to a center where agents handle additional types of customer, partner and/or associate contacts. A contact center is considered to be an important element in multichannel marketing.

Contact centers typically includes one or more online call center but they may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise’s overall customer relationship management (CRM). Contact centers go by many names. Probably the most common is e-contact center. Other fairly common ones you may hear are Web-enabled call center and customer interaction center.

The continued phenomenal growth in call centers has created a whole host of challenges to the call centre professional. As a result of the growing competition, call center services require some aid to carry on their profitable business. This is where call center consulting services are required and effectively step in. Call center consulting is a service that generally provides the clients with results-oriented solutions for real-world challenges.

Call center consultancy help call centers in achieving maximum performance. Their services provide the call centers with result-oriented solutions for the various challenges they face. They help to optimize forecasting, staffing and scheduling processes. Call center consultants bring both operations and consulting experience to each engagement and help organizations to develop the diverse skill sets required for successful call center management.

The most important activity conducted by any call center consultant is to analyze workflows to improve the efficiency of the call center and ultimately the entire organization. Some of the consultants also provide on-site consulting services that help the call center managers with contact methods and procedures, data management strategies, database evaluation and design, Workforce management, Staffing policies and procedures, ACD (Automatic Call Distributor) and PBX (Private Branch Exchange) switching, IVR (Interactive Voice Response) and Queue Engineering, System acquisition, configuration, and network implementation.

Contact centers have always had to figure out how to do more with fewer resources. In today’s economy that requirement is magnified. Contact center consultants understand the contact center environment and customize their services to meet the unique needs of their clients. Contact center consulting professionals conduct a comprehensive review of all critical contact center operations and practices to identify opportunities to improve service performance, increase productivity and manage costs more effectively.

They initially, conduct an overall assessment of a client’s contact center, including audits of such functions as talk times, ACD reports, staffing levels in relation to occupancy, and total minutes of talk/work time. Based on their assessment, clients can determine how they wish to proceed with improving their contact center business processes. Regardless of their operational mandate—sales, service, or support—a contact center consultant can help them optimize operational efficiency, improve customer satisfaction, and generate additional profits.

By call center outsourcing functions, companies can improve productivity, extend their service hours and place focus on their core competencies. For more information about crm consulting please visit the site: www.condadogroup.com

Find More Call Center Articles

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Compare Call Center Software

Archive for the 'Call Center' Category

Inso ? Adding the Personal Touch to Your Call Center Solutions

Homebased call center

Call Center Management Costa Rica

Call Center Agent Training Videos

Call Center, Part I of the Smash Web Hit!!!

CAMBIO – CALL CENTER

Energy Efficiency in the Data Center

Why Apply Online for Call Center Jobs – 2nd Video Article by ContactCenterAccess.com for Applicants

Right to Information Call Center in Bihar

Call Center Consultant – To Optimize Operational Efficiency and Customer Satisfaction

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