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Telescript- A New Call Center Software Product
Telescript- A New Call Center Software Product
Telescript- A New Call Center Software Product
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Telescript- A New Call Center Software Product
Posted: Feb 15, 2010 |Comments: 0
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Telescript- A New Call Center Software Product
By: jems hug
About the Author
To know more about BPO services and call center services you can log on to our website where you will get a wide array of necessary information on business process outsourcing and call centre services.
(ArticlesBase SC #1859964)
Article Source: http://www.articlesbase.com/ – Telescript- A New Call Center Software Product
Call center software products have created an evolution in the way they function to offer best customer service for any business. One such software that has been designed to play a major role in the call center management is Telescript. It is described as CRM software, which will be efficient enough in increasing the productivity, effectiveness and the efficiency of the contact centers.
Shaped to be vastly flexible, the telescript software enables a user to tailor nearly any kind of calling campaigns to gather all your specific call center needs. Some of the key features of the software include:
Scripting capabilities:
Take for instance; your aim is to enter a new market with a service or product. In this regard, the telescript will be helping your agents to contact a client or a prospect to learn exactly what questions to ask so as to produce an appointment or close a sale or a new lead. As and when the prospect responds, the answers will get recorded for the future work. An email, invoice or fax can then be immediately generated and then sent out. This will instantly confirm the conversation and also set up a time to follow up.
A telescript can easily manage any kind of a campaign including multi-level sales campaign, inbound call center telemarketing campaign and others. This new software identifies scripting as one important transaction management tool, which ensures the proper storage of data. With the graphic scripting capabilities of Telescript, you can even decide upon images, sounds and logos that can be better utilized.
Flexibility:
With the growing business competition, it is very essential to make use of the most efficient techniques and tools available. With the powerful CRM software solution, you can propel your business forward. The software enables to customize marketing research, sales and other types of telephone work in order to fit into your basic requirements. It doesn’t include fixed fields, limits and screens placing you in control thereby enabling you to feel, look and design the technical aspects of any campaign.
Speed:
Being a CRM solution, the telescript can almost multiply the productivity. For an inbound set up, the software links to your own phone switch. It can pop the records of the callers and thereby scripts before the calls get answered. For handling of the outbound calls, it brings about a range of other features. These include super dialing, phone dialer, predictive dialing systems and the switch dialer can easily double the productivity.
Open Database Design:
One of the most powerful innovations of telescript is the open database design. When most of the call center systems are generally built on single database platform, it is telescript that enables customers to choose from the number of the database types including Oracle, SQL, ODBC and Access complaint databases. It not only stores information but also retrieves it from a user selectable database.
Real Time Reporting:
With this advancement, you can continuously assess on how your business campaign progresses, offering you a distinct competitive advantage. It brings you real time reports and updates, displaying the information on the call center sales, team, agent, contact rates, dialing rates and more. The software includes more than 25 built in reports, which analyze all features of a call center.
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You Can Select Call Center Software
You Can Select Call Center Software
You Can Select Call Center Software
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Home Page > Business > You Can Select Call Center Software
You Can Select Call Center Software
Posted: Dec 19, 2008 |Comments: 0
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You Can Select Call Center Software
By: THOMAS KONGA
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Article Source: http://www.articlesbase.com/ – You Can Select Call Center Software
The prominence of call centers has created a huge demand for call center software. Call center software is customized to manage interactions, reducing hold time, immediate routing of calls to ideal agents, providing detailed call reports and assisting in customer communication. Call center software is generally integrated with CRM software.
For more details go to: www.software-index-website.com Call center software helps in upgrading and improving customer service. It also enhances efficiency by reducing costs. It is essential that call center software helps in enriching the satisfaction of the customer with its in-built features. It can decrease the call holding period by routing the calls faster.
You should ensure you select appropriate call center software that improves efficiency and enables to attend maximum calls. The selection of call centre software should be done keeping in mind to cut the operating costs. The selected call centre software should give effective details such as number of phone calls attended the identification of the best agent who successfully attended maximum number of calls, the hold times, the number of callers who hung up on hold, etc. These reports help in analyzing and evaluating and are of great significance in helping the management in improving.
Process of selecting the perfect software
It is imperative to consider various aspects prior to purchasing any call center software. The requests per month has to calculated, nature of call centers, inbound or outbound, sales or service oriented, external or internal. You should consider the number of agents as well as their locations, determine if technical support is offered and does it assist Void. Ensure the software has adequate room for future development. It is always advisable to take the advice of management and the IT department before deciding on call center software. Take into consideration the installation time and go for software of your preference. The software should be user friendly, the options should be openly available, identification of callers and connection using database reports should be instant. It should facilitate CTI (computer telephony integration) and interactive voice response features.
Check with various vendors and choose one who is economical and suits your budget. There are firms that provide services and products to help businesses run efficiently.
For help visit: www.quick-selling-software.com You should buy taking into consideration the number of lines you have, the number of agents you are handling, the number of operators and the products as well as services. You should not buy software just by referrals. The software you select for call centre should focus the leads to be taken, the leads under process, the leads that are complete and that which went cold.
The software should by all means give complete report daily. The daily report is the evidence of business developed. This report also indicates which staff has done maximum potential calls and the duration taken. Such reports are considered for giving incentives. The incentives earned are calculated taking into account all the essential details given by this report. So selecting call center software should encompass best features and purchasing software should be done meticulously to ensure best results.
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Telecorp Products MCCS on Mobile
Telecorp Products develops, sells and supports solutions for the call and contact center markets. Our new product, MCCS (Multiplatform Call Center Suite) offers realtime statistics, reporting and many other utilities for the Nortel, Avaya (Lucent) and Cisco PBX platforms. We offer the only solution allowing an organization to combine information from these disparate PBX platforms. Being an entirely web based package, MCCS allows great flexibility not only with the desktop PC’s within your organization, but on your handheld devices or cell phones equipped with a browser. In this video, we take a quick look at the MCCS Home screen, a completely customizable page that is a supervisors quick source of information on what is going on in their call center. We first look at a fully featured Home screen on a traditional desktop PC. Then we also go to this page on our handheld device, illustrating that just because a call center manager or supervisor even away from their desk, you can still monitor activities in real time. www.telecorpproducts.com
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Vmukti.com is providing Video conference software, video streaming, call center software and this video is for getting started with VMukti 1.0 post server installation, and a client would access the VMukti server For more info : www.vmukti.com contact@vmukti.com
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VMukti 1.1 Pre-alpha Call center client installation guide
VMukti 1.1 Pre-alpha Call center client installation guide Get more information visit www.vmukti.com India contact@vmukti.com
School Software, Call Center Software, Desktop School Software, Payroll Software, School Management Software, Crasher Software, MLM Software Jaipur, School Software We are in software development since 2003. We have served schools, telemarketing, call centre, realestate,AMC Contract firms, and specially MLM Companies. SignSky Technologies Pvt. Ltd. is an offshore software & development company in India which provides high end software solutions.
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