Compare Call Center Software

Pompano, FL — December 4, 2008

Promero, a Certified Partner of the Oracle Partner Network today announced the offering of a Try Before You Buy No Risk Guarantee for call center executives contemplating a software upgrade or hosted services enrollment and wish to use the Contact Center Anywhere call center software product. The product features include predictive dialing, ACD, call monitoring, remote agent, and 100% call recording. The package includes complete 3-day training of the software and use of the Contact Center Anywhere call center solution from Promero’s hosted service facility for one month. If the customer elects to make a purchase of the software, the monthly service fee is applied 100% towards the purchase of the software. If the customer elects not to purchase or cancels service for any reason, the monthly service fee is refunded. The offer expires on January 31, 2009.

‘Promero selected Oracle Contact Center Anywhere as its software solution because it was feature rich, easy to use and has rock solid performance. Coupled with Oracle’s first class technical support and flexible cost effective financial models, it was a natural fit for us,’ quoted Promero president Gregg Troyanowski. ‘The decision for customers to purchase call center software is difficult. Make the wrong choice and the loss is more than simply the capital expense. Our customers want the flexibility to try before you buy. Oracle Contact Center Anywhere was head and shoulders above the rest of the call center solutions.’ The details of the No Risk Guarantee are viewable at http://www.promero.com/call_center_software_no_risk_try_offer.html .

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit http://www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero http://www.promero.com is a leading application service provider of Internet-based call center CRM and lead management software. Promero is a Worldwide Oracle PartnerNetwork Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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Fredericton, NB — July 25, 2010

Indosoft, Inc., a global provider of call center ACD software, announced today that it has appointed Twelve Solutions Limited, a successful provider of contact center technology and management solutions in Nigeria, to deliver advanced, integrated contact center solutions based on Indosoft call center software Q-Suite. As a distributor, Twelve Solutions will work directly with Value Added Resellers, providing them with expertise on the installation and training of Q-Suite ACD to deliver a proven contact center technology platform based on Asterisk.

Twelve Solutions has carved a niche in the contact center market in Nigeria with a focus on helping organizations enhance their customer interaction by effective use of call centres. To coalesce their vision of becoming a destination for contact center technology solutions, Twelve Solutions will distribute Indosoft call center ACD software to medium and large call centres seeking an out of the box, feature-rich contact center technology platform. Regarded for their quality and excellence in support services, Twelve Solutions is ideally situated to manage VAR channel partners to deliver high quality, cost effective call center ACD software solutions in Nigeria.

“We are delighted to have Twelve Solutions as a distributor of Indosoft call center ACD software for Asterisk,” said Gabe Bourque, VP of Operations at Indosoft. “Their proven track record of expertly consulting clients on contact center software implementations and management, as well as their established presence in Nigeria makes them the ideal distributor for Q-Suite. Their ability to provide product training and technical support services delivers real value to our VAR. Users will appreciate the full featured Q-Suite ACD, which includes skills based routing, queues, disposition codes, predictive dialing and redundant fail-over design capable of call recovery. This call center software scales easily to multiple Asterisk servers, allowing expansion of the call centre with growth.”

“We were searching for a cost effective call center ACD software solution for Asterisk,” said Laura Etukudoh, Managing Director at Twelve Solutions. “The call center industry in and around Nigeria is still evolving and organisations are price sensitive yet demanding of contact center solutions that deliver both inbound and outbound services with sophisticated call centre features. There is still a level of skepticism about the overall benefits of investing in call center technology. However, with Q-Suite, we are able to offer a proven call center ACD software with a predictive dialer that works with Asterisk. This has helped us deploy a cost-effective contact center technology platform that meets the needs of this market. Our installs have revealed that Indosoft call center software is a stable, flexible, feature-rich call center ACD which allows easy migration to Asterisk.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

About Twelve Solutions

Twelve Solutions Limited effectively provides contact center technology and management expertise in Nigeria. Today it distributes IP PBX and contact center solutions based on Asterisk and Indosoft call center ACD software, Q-Suite.

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Specialized call routing and incredible flexibility helped VacationRoost.com increase profits 5% across the board.
Video Rating: 0 / 5

Call Center Dialing Seats – Dialing Innovations provides call center software for inbound, outbound and blended call centers worldwide.
Video Rating: 5 / 5

Fredericton, NB (Vocus/PRWEB) March 15, 2011

Indosoft today announced that Worldwide Access Solutions Inc., a successful and innovative provider of Call Center Service Solutions with deployments of Q-Suite, has successfully developed and launched productivity modules to its contact center platform on Asterisk. This was made possible by Q-Suite?s robust CTI for Asterisk with .NET and Socket library, and has allowed WASI to enhance and customize its call center services to fulfill expanding business requirements.

With a rich history in technology and communication based services, WASI focuses on delivering personal and innovative call center service solutions to its clients, including media-driven sales, customer cultivation and retention, business sales and lead generation for the technology, financial services, and health care industries. With an increasingly diverse client base, WASI relies upon the contact center technology platform and its extreme flexibility to provide successful outsourced call center services and meet client needs.

?In 2009, we began searching for a call center software for the Asterisk telephony platform because we knew we needed to migrate to IP telephony and we understood the immense value of Asterisk and its enormous flexibility,? says Mike Deane, Chief Software Architect at WASI. ?However, we needed a call center ACD to go with our IP telephony. We required feature-rich, scalable call center software with remote, distributed architecture capabilities that could easily scale to hundreds of agents working concurrently, as well as a complete API supporting complex CTI for Asterisk. Q-Suite provided us with enterprise call center functionality while its rich API for CTI integration made it possible to develop add-on modules to meet our clients? most challenging requirements. In one such example, we built a module that allowed custom handling of our client?s hot-leads to be inserted and called within a few seconds of receipt. We also developed other modules that provide the customization of live transfers and bridging of calls from our call center operations. With these modules we are able to provide our customers with customized features and equip WASI with a clear competitive advantage. I am very impressed with Q-Suite call center software for Asterisk, as well as with Indosoft support. We feel we have made the right decision in building our contact center platform based on Asterisk with Q-Suite.”

“Q-Suite call center ACD is ideal for migration to IP telephony using Asterisk. It provides feature-rich call center functionality out-of-the-box, as well as the unique ability to develop custom features through its rich API for Asterisk CTI integration,? says James Terhune, CTO at Indosoft. “Asterisk is a leader in IP telephony and Q-Suite provides a high end contact center solution geared towards both inbound ACD with skills based routing and outbound dialer with predictive dialing. The architecture of the call center ACD within Q-Suite enables organizations to scale to a multi-server, multi-tenant setup. Q-Suite is a next-generation platform that can be setup in a high availability mode with redundancy. These advanced feature sets coupled with the overall capabilities of the Asterisk platform make Q-Suite a compelling choice for call center software when setting up new contact centers or migrating to IP.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and Socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

About WASI

WASI provides innovative, business-focused contact center solutions for both emerging and established streams of non-profit or for-profit organizations. WASI and its advanced contact center technology platform have established a reputation for quality among their diverse client list. This reputation for quality was earned by WASI through delivering winning service results for each and every client with whom they partner.

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Grow Your Call Center Business

Is your call center business doing well? Do you want it do better? If your aim is to improve your call center business and increase profit and customer satisfaction then at the foremost ensure that your call center software is one of the best in the business. Your software should be able to harness the latest technology and give you that extra edge to stay ahead of your competitors. As the world is still trying to emerge out of the shadows of the economic downturn, take a head start and beat the competition. Take your rightful place in the market share. But for that you will have to establish customer loyalty, which comes from customer satisfaction.

Your call center software whilst decreasing costs should be able to help you in increasing the customer satisfaction, which in turn would lead to increased profits and growth. The software will help you in leveraging your time, effort and resources, thereby optimising their limited availability. The software should also enable managing customer interactions for better analysis, aiding innovation and helping you to deliver. It should have automation capabilities and be able to dynamically manage, both your outbound and inbound calls. The features available in your software would help you in improving the efficiency of your employees. The supplier of the software for the call center should be willing to support you on a long-term basis.

The software that you use at the call center should be easy to setup and should eventually help you in such a way so as to turn your business into a productive call center in a short span of time. It should also assist in increasing the speed in effort for outward dialling. Most importantly, the software should be able to correctly predict the availability of the employee or the agent to attend to the call. It should thus, be able to automatically manage the speeds of all the outgoing and incoming calls in order to increase call volumes, optimise the time and effort of the employees and agents and thereby improve the productivity.

The software is not just at the forefront of accelerating the performance of a call center, it is at the heart of it. The call center software, which is able to effectively track and dynamically manage is the most important factor in customer satisfaction and therefore is central to the activities of call help center. Ensure the software at your call center offers comprehensive and state of the art technology and features to give the performance of your call center a big boost.

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When used properly, an IVR can be one of the greatest assets you can have in your customer experience portfolio, but used improperly, it can be one of the greatest irritants to your customers. inContact Executive VP of Product & Strategy Jim Tanner discusses hosted IVR software. Discover more at www.incontact.com
Video Rating: 5 / 5

Graphic Shooters recently produced this testimonial video for Envision, a call center software solutions company (www.envisioninc.com). One of Envision’s clients, Blue Cross of Idaho, has been extremely pleased with Envision’s CRM solutions and this video highlights that fact. Bottom line, this is an excellent example of how Graphic Shooters can assist your company with targeted marketing to potential clients. For more information, call (208) 340-4388 or ken.hyde@graphicshooters.com.

inContact lets United Way provide donors the visibility they need.
Video Rating: 0 / 5

Learn more at www.ip-vox.com The EzyTouch All-In-One Call Contact Centre solution by 1001tech IPvox, is an IP telephony software-based system that helps you to deliver superior customer experiences. This demo will give you a rundown on EzyTouch’s ability to enhance customer satisfaction, call handling and cost / operational efficiency at value-driven pricing.
Video Rating: 0 / 5

Telrex provides concact center quality management, call recording and monitoring, and workforce management solutions that are suitable for companies of all sizes. To learn more about Telrex, visit www.telrex.com.

Pompano, Florida — October 26, 2007

Promero, http://www.promero.com a Certified Partner of the Oracle Partner Network today announced the offering of a Try Before You Buy No Risk Guarantee for call centers wishing to use the Contact Center Anywhere call center software product. The offer is limited to customers committing to the program on or before January 31, 2008. The offer includes the ability to receive complete 3-day training of the software and use of the Contact Center Anywhere call center solution from Promero’s hosted service facility for one month. If the customer elects to make a purchase the software, the monthly service fee is applied 100% towards the purchase of the software. If the customer elects not to purchase or cancels service for any reason, the monthly service fee is refunded.

‘Promero selected Oracle Contact Center Anywhere as its software solution because it was feature rich, easy to use and has rock solid performance. Coupled with Oracle’s first class technical support and flexible cost effective financial models, it was a natural fit for us,’ quoted Promero president Gregg Troyanowski. ‘The decision to purchase call center software is difficult. Make the wrong choice and the loss is more than simply the capital expense. Our customers want the flexibility to try before you buy. Oracle Contact Center Anywhere was head and shoulders above the rest of the call center solutions.’

About Promero, Inc

Founded in 2001, Promero http://www.promero.com is a leading application service provider of Internet-based call center CRM and lead management software. Promero is a Worldwide Oracle PartnerNetwork Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822. Email: sales(@)promero.com

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