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Hays, Kansas: May 5, 2006. Absolute Technologies, Inc. has created an improvement to an old technology with the Razor Predictive Dialer through First Hello Technology.

Hays, KS (PRWEB) May 6, 2006 — Absolute Technologies, Inc. (http://www.predictive-dialer.org , http://www.absolutetechnologies.net) has created an improvement to an old technology with the Razor Predictive Dialer through First Hello Technology.

Razor Predictive Dialers allows predictive dialer agents to hear the customer’s first hello called Answering Machine Reduction, and still eliminate over ½ of the answering machines typically passed through to an agent. This reduces the number of answering machines your agents get passed to them significantly.

Let me give you something to think about. When you get a call at home and no one is on the other end of the line for the first few seconds, you can usually tell it is a telemarketer calling. It is very frustrating when all you hear is “dead air” because you expect someone to be on the other end of the line. The first impression the potential customer gets of your company will more than likely be a bad one because of this delay. With Absolute Technologies, Inc., you can make the first impression a great one if you use our First Hello Technology with the Razor Predictive Dialer.

The “dead air” is typically set off by the telemarketing company using answering machine detection, which samples the first word the customer says to decide if it is a real person who answered the phone, or an answering machine. First Hello Technology with the Razor Predictive Dialer does not use just answering machine detection, but also offers answering machine reduction, which screens out most answering machines by using a method of time pacing.

Time pacing allows the agent to hear the customer say the first “hello” while still weeding out most answering machines. This permits the agent to greet the prospect and say “hello” naturally, just like if they had dialed the phone number themselves. That’s what Absolute Technologies, Inc. wants the customer to experience.

If you are calling Mr. John Brown, for instance, and you hear the first words the customer speaks, you can find out quite a bit about the person. If it is a child that answers the phone, you can say something like: “Is your Dad home?”. If it is a middle-aged man that answers the phone, it is safe to assume that it is Mr. Brown, and you can say: “Hello, Mr. Brown, how are you this evening?”. If you are not using the First Hello Technology with the Razor Predictive Dialer, and you don’t hear anyone say anything when they answer, the only thing you can really say is: “Hello, may I please speak with Mr. Brown?”. In all likelihood, they will hear the silence if answering machine reduction is turned on, and, along with the generic greeting, you will be recognized as a telemarketer and greeted in view of that.

Because of Absolute Technologies, Inc. and our Razor Predictive Dialer, call centers have seen as much as a 25% increase in productivity per lead when using our First Hello Technology instead of using a predictive dialer that doesn’t let you hear your customer say the first hello. Answering machine reduction is an uncomplicated technology that will permit your predictive dialer to stay on the line until right before most answering machines pick up the phone on the 4th ring.

For more information about Absolute Technologies, Inc. and what we have to offer, visit: (http://www.absolutetechnologies.net), or call 785-628-1780. For more information on our Razor Predictive Dialer software, visit: (http://www.predictive-dialer.org)

This press release has been issued on behalf of Absolute technologies, Inc. by Yooter Interactive Marketing, LLC. (http://www.yooter.com)

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Looking For Inbound Call Centers Usa

InSO’s team of award winning customer representatives are trained and experienced in all areas of our call center solutions. A personality and a drive for success are the two driving forces behind our award winning team. They treat every customer and situation with the utmost respect, devotion, and a determination to solve problems in a fast and efficient manner.

Why you should choose InSO as your Offshore Call Center

InSO is an award winning call center provider and here’s why:

A wide array of contact options including voice, live, and email support. Offering you the choice of which is best for you. We have over 10 years experience within the outbound and inbound call center industry, with many successful clients and campaigns under our wing. Our vast experience has also seen us work with a variety of organizations. Whatever the size or industry your company is in, we can create a campaign specifically suited to your needs.

Offshore Call Center Services

Every single client on our books is accustomed to receiving results through our call center services; because our highly skilled call center team and our industry leading call center technology delivers the best service guaranteed. And with our flexibility which every call center campaign and client demands, we are truly one of the industry leading offshore call center services.

InSO offers services for small, medium, and large organizations. Some of the call center services you can expect from us for our small to medium sized clients include:

Toll fee customer service line
Answering services
Order taking services Customer care services
Help desk support
Direct response call canter
Appointment scheduling
24 hour help desk support, and emergency response

Our large organizations services include all of the above and:

Telesales (Lead generation) and Customer acquisition Web based customer care services

The Two Key Elements of our Call Center Services

Our vast array of offshore call center services can be split into two main areas. We have our inbound call center services and our outbound call center services.

Inbound Call Center Services

At InSO we pride ourselves on the ability to answer and deal with any call at anytime from any place in the world. Our innovative call center technology combines to bring you the best inbound call center support services in real time. Our customer care representatives are able to serve your customers 24 hours a day through our live support, help desk, and email support applications.

We are able to assist you with inbound call center services such as:

Class and seminar registration
Inbound call center services
Order taking
Customer service
Email support
Online chat
Answering service contact
Web enabled support

Why should you choose our inbound call center services?

1. We can manage several sizes of accounts, no matter how large or small.

2. Every single client receives our undivided attention and personal involvement.

3. Our clients require bespoke services and that is what we offer them.

4. Our call center team is able to deal with all inbound contact methods including email, call, live chat, and help desk.

5. Our inbound services are all 24 hour services. Allowing us to offer customer service like no other.

Outbound Call Center Services

At present, the online marketing world is expanding at a rapid pace, and this is set to continue far into the future. At the forefront of this revolution is customer service, with many customers needing assistance online, web based communication becomes essential in your companies marketing campaigns.

With the extreme competitiveness of today’s online and offline marketing world, there has never been a higher need for the use of an outbound call center partner such as InSO

to provide you with expertise in all call center dealings hassle free.

Our cost efficient outbound call center solutions are guaranteed to meet your criteria for live operator direct marketing services. If you are looking to outsource your call center needs, then InSO is the number one place to meet all your customer service and telemarketing objectives.

When compared to carrying out your call center service in house, InSO has been proven to save on average 60% in outgoings. And with all the added space in your offices and the time that has become available, just think how competitive your core business strategies can become.

Your Answer to Telemarketing Services

InSO not only specializes in excellent customer service, we also provide effective telemarketing campaigns, that have been proven to make a combined profit of over 0,000 for our clients. We base all our inbound and outbound telemarketing services on your needs and the industry you are in.

Each of our call center reps are highly trained on the products and services your company offers. We also consistently monitor call performance and customer behavior so that we can edit any telemarketing campaign so that we can better position your company to achieve its tele marketing goals and objectives.

Outbound Telemarketing Services

Our outbound telemarketing service processes include:

We train our call center team on your product and service specifications.
Any outbound customer care calls are then turned around to outbound telemarketing calls to cross sell and up sell your products and/or services.

InSO is one of the leading inbound and outbound telemarketing and outsourcing services/companies. You must be sure of the greatest professionalism and pride we take in delivering your outbound and inbound telemarketing services.

The Benefits of Choosing InSO as your Off shore Call Center Solution

Our team of highly trained and determined customer care representatives can really provide your company with the profitable back up your company needs to be both efficient and cost effective.

Here are some other reasons why you don’t want to go anywhere else:

Abundance of services – No matter what your needs are, InSO offers several outsourcing options and services to help your business efforts gain momentum and start producing effective results

Consistent quality measures and daily reporting – With every call center campaign we monitor our customer care teams’ performance. Every call is recorded, and every rep goes through our strict quality guidelines and campaign targets on a consistent basis.

Vast experience – Our team of call center reps and management team can boast at least 3 years experience in the field. Our company alone has over 10 years experience in delivering quality call center services to our clients.

Cost efficient – Our base is in the US, but we have offices in other parts of the world, which gives us the ability to not only offer 24 hour call center services, but cost efficient service too.

InSO really is the only outsourcing call center service for you. Whatever your business goal or outsourcing objectives we can meet and succeed them.

We are currently offering call center services throughout the US in: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming

Services : Inbound Call Center | Outbound Call Center | Data Entry Outsourcing | Inbound Telemarketing | Outbound Telemarketing | Order Taking Service | Answer Services |

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Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software. Contactual, the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.

San Carlos, CA and St. Louis (PRWEB) June 3, 2009 — Contactual, the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. a leading supplier of workforce management software and services to the call center industry, today announced they have joined in a partnership to cross sell technology. This agreement will provide a direct connection for call center managers looking to combine a trusted workforce management system with hosted contact center software.

Contactual pioneered the use of hosted contact center solutions that dramatically reduce the costs of call center operations by eliminating the need for infrastructure or agents to be physically located on-site. Using hosted contact center software has traditionally been popular with small to midsized companies, and now is being adopted by Fortune 500 companies.

“As we engage with larger companies, our customers require an integrated on demand workforce management solution. There is no one with more experience and understanding of workforce management in a call center than Pipkins,” said Mansour Salame, CEO and Chairman of Contactual. “This partnership with Pipkins allows our customers to have a world class call center solution fully on demand with no upfront investment.”

“Increasingly users are embracing the hosted model and migrating some, it not all, of their business functions from premise-based software to hosted solutions. Like Contactual, we recognized this trend early on and launched a hosted version of our premised-based Vantage Point™ to address this need in 2002,” said James Pipkins, Founder and CEO of Pipkins. “Contactual has been chosen by companies of all sizes, having wide ranging needs and levels of sophistication. This partnership gives them the ability to further leverage their relationship with Contactual and pursue a completely on demand strategy with workforce management and contact center software from the leader in contact center innovation.”

Pipkins has been at the forefront of workforce management systems innovation for nearly three decades. Its Vantage Point software provides modern commercial call centers with advanced sophisticated forecasting and scheduling technology enabling users to realize scheduling optimization that is unmatched in the industry. WorkforceScheduling.com is Pipkins’ hosted, low cost, subscription-based, alternative which provides users with all of the same full-featured enterprise capabilities and benefits of its Vantage Point software, but without the capital expenditures and ongoing infrastructure support costs associated with a premised-based solution.

About Contactual
Contactual is re-inventing customer interaction, driving down the cost of customer contact operations while allowing organizations to focus on providing great service rather than managing call center technology. Contactual’s On-Demand Contact Center software, with its innovative user interface and multi-channel support, increases customer satisfaction by improving the performance of every aspect of the customer contact operation. Contactual is a global leader in contact center software with offices in the United States, Canada, Europe, Australia and Asia. Contactual earned recognition as a finalist in the CODiE Awards’ Best Communication Solution category and won Frost & Sullivan’s Global Excellence in Technology Award, NetSuite’s Best Integrated Solution award; and Customer Interaction Magazine’s Innovation Award. For more information, visit www.contactual.com/pr.

About Pipkins

Pipkins Inc., founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software to the call center industry. Its Vantage Point™ product enables managers to solve the complicated operational issues in multi-faceted call center environments. In 2002, Pipkins introduced WorkforceScheduling.com™ as a subscription-based alternative for users wanting the full complement of enterprise features and benefits of its Vantage Point software on a hosted platform. Pipkins’ systems forecast and schedule more than 100,000 agents in over 500 locations across all industries worldwide. For more information, visit www.pipkins.com or www.WorkforceScheduling.com.

Contacts:
PerkettPR for Contactual
Greg Wind
(401) 884-3778

Pipkins
Bob Webb
(800) 469-6106

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Related Contact Center Software Press Releases

Telax announced today that Metaswitch Networks has certified Telax Hosted Call Center as interoperable with the Metaswitch solution. Incumbent service providers and CLECs can now deploy the integrated Metaswitch and Telax solution to offer their customers an incredible breadth of new functionality.

Toronto, Ontario (PRWEB) February 23, 2010 — Telax announced today that Metaswitch Networks, a leading global provider of carrier systems and software solutions, has certified Telax Hosted Call Center as interoperable with the Metaswitch solution. The certification was issued following Telax’s successful completion of a series of intensive interoperability tests with Metaswitch version 7.0 and Telax Hosted Call Center’s ACD 10.3.0.0 SIP protocol.

“This was a priority for our team,” explained Taras Kapanaiko, Vice President of Operations for Telax. “We believe that both of our companies share a commitment to innovation and market leadership. It made sense to drive the interoperability between our two technologies.” Kapanaiko added that a number of existing Telax customers in Canada and the United States rely on Metaswitch solutions.

Incumbent service providers and CLECs can now deploy the integrated Metaswitch and Telax solution to offer their customers an incredible breadth of new functionality like universal ACD, enhanced queuing, real-time agent and queue displays, full call recordings, in-depth reports and even workforce management.

“We are pleased to add Telax Hosted Call Center to our business solution suite,” said Stefan Knight, Vice President of Strategic Alliances. “The Telax carrier-grade hosted call center technology is a great match for today’s IP networks.”

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Burberry, CI Investments, Globalive Communications, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit www.telax.com/category/news.

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Indosoft announces its upgraded Predictive Dialer technology for Asterisk.

Fredericton, NB (PRWEB) March 16, 2006 — Predictive Dialers are used by outbound call centers to keep their call center agents talking on the phone. Indosoft has recently upgraded its predictive dialer technology based on open source Asterisk.

It can provide live connects within 10 to 15 seconds from the time an agent wraps up a call. In order to achieve this, a predictive dialer has to dial more phone numbers than the anticipated number of agents available to answer the calls, should the calls be picked up. Generally when a call is picked up and there are no available agents to answer the call, it gets dropped and the person on the other end does not hear an agent. The FCC in United States and the CRTC in Canada have strict guidelines governing dropped calls. Indosoft’s predictive dialer technology is designed to be compliant with these guidelines so that the predictive dialer drops less than 3% of the total number of calls connected, excluding answering machines. The PBX running the predictive dialer is expected to play a recorded message announcing the dropped call with details in conformity with the regulation.

Predictive dialers are computer algorithms that decide how many phone numbers the PBX should dial out, for a given number of agents. The optimization in the predictive dialing algorithm tries to determine the number of connects at any given time. The parameters are generally a function of the quality of leads, the time of day and the immediate statistical past. Predictive Dialers with tone detection to identify Busy, No-Answer and other call terminations do not have high degree of accuracy in identifying the call termination. Asterisk provides TDM and VoIP termination options that come with Digital signaling essential for reliable and fast detection. Asterisk has a CTI capable TCP based Manager Interface. A good session manager for any call center software should use this interface to manage the predictive dialing algorithm.

This advanced predictive dialer is tightly integrated with Asterisk and is a sub-component of the telephony and CRM of Indosoft’s outbound contact center technology. Asterisk PBX is a full featured open source Enterprise PBX software that dramatically reduces the cost of building any large call center using its wonderful telephony platform. At very little cost, it provides all essential functionality required for an enterprise call center. The Digium Quad PRI (T1) boards are good quality TDM interface at extremely low cost. Digium-Asterisk will become the dominating platform for contact center industry in years to come.

Indosoft Inc. has many successful deployments of its predictive dialer in contact center industry today. Indosoft is a Digium Asterisk partner and provides fully blended solutions for Contact Centers, Audio Conferencing Bridge, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, IVR and Recording.

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