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Building an Effective Workforce Management with a contact center Software

As much as contact centers continue to become widespread and several advanced contact center solutions are specialized, issues regarding contact center agents or staffs also take place. It is a fact that the failure of most of the contact centers is caused by the poor numbers of staffs a contact center have, but this does not mean that too many agents for a contact center will help the company to attain success because having to many staffs is costly for the company. With this reality, most of the contact centers nowadays put the hiring of skilled workers as a top priority. In relation to this, most of the contact centers selected effective contact center software to better create an effective workforce management.

To further gain the best output, most contact centers used some advanced contact center software for their company’s own image. One of those contact center software that is widely used today is the pattern recognition which is another key forecasting innovation. This particular contact center software grants the users to acknowledge some of the flaws in the underlying historical facts that can be accredited to a particular happening. It is interesting to note that with this contact center software, the forecasted volume will readily be adjusted to better capture that whole historical transmission associated with a certain event. With the use of this as contact center software, the contact center agents will enjoy some other means of pleasure rather than sit in the contact center waiting for some calls.

Moreover, with the use of the above mentioned contact center software, more efficient scheduling of breaks and meetings and training sessions are being put into account because with that contact center software more refined logging and monitoring schemes have been improved. One concrete example of this possibility caused by advanced contact center software is the conventional situation among contact centers agents wherein the service levels that are defined for a full day will be defined in 30 minutes or even in 15-minute blocks.

For such contact center software, latest advancements are made possible, such as enhancing the contact center agents’ job satisfaction, increasing performance and reducing turnover. In addition, by means of that contact center software

A unified contact center solution can help your business improve productivity, create opportunities for value-added customer experiences and decrease the time to bring new capabilities to market for a clear-cut competitive advantage. Aspect® Unified IP™ and synchronized performance optimization are the building blocks of a unified contact center. Architected to help organizations execute on their unified communications strategies, Aspect Unified IP is an all-in one, IT-ready unified contact center solution that delivers the high reliability, performance, flexibility, and scalability that today’s contact centers require.
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The Feldman Law Center?s Code of Ethics and Practices – Feldman Law Center

Feldman Law Center – In a recent interview, Steve Feldman of The Feldman Law Center said “Only by holding ourselves to extraordinarily high standards will we be able to deliver the best results possible to our collective clients.” Standing behind that statement is The Feldman Law Center’s Code of Ethics and Practices which sets the standard that all Feldman employees adhere to every day.

The Code:  
1) In our negotiations with lenders on behalf of our clients, The Feldman Law Center will employ all its resources to get the best results possible in each case every time.
2) We understand that every client has unique circumstances which shape their current situation. To that end, we analyze their total financial picture to determine which course of action will provide the best outcome.
3) Regardless of our opinion on the optimal course of action, each client always has the final say on their goals and objectives. Once determined, we will pursue those goals with passion and diligence.
4) We are obligated to work with urgency and efficiency for every client.
5) A flat fee for services will be charged regardless of additional work, time, and effort spent above and beyond the normal loan modification process.
6) The entire team at The Feldman Law Center owes each client its best efforts throughout the entire process. This includes regular updates and correspondence until the process is completed.
7) During all interactions with clients, proper expectations should be set and communicated. Standard procedure is to always provide accurate and straight forward information.

The Feldman Law Center prides itself on providing optimal results specific to the circumstances of each of their clients. If you are struggling with your mortgage payments you need a dedicated team of professionals to get the results you need, now. Call The Feldman Law Center today at (800) 527 8497.

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Atlanta, Georgia September 24, 2003 – Jade Technologies announced today that the JadeSP Internet Predictive Dialer will be fully compliant with the new FTC regulations to go into effect on October 1st, 2003.

When the telemarketing rule go into effect, any call center using a predictive dialer to run calling campaigns must not drop or abandon more than 3 percent of all calls placed during a particular day. An abandoned call occurs when the dialer places a call that gets answered, but there is no CSR to which the call can be transferred. This results in the consumer hearing dead air” when they answer. Call centers not compliant with the new laws can face fines of up to .000 per violation. Jade Technologies has made many upgrades to ensure its users have an abandon rate of less than 1 percent. Any call center using the Jade Predictive dialer will be in full compliance with the new FTC regulations.

Jade Technologies infrastructure is built upon the Jade Service Provider, which integrates directly into the networks of over 250 telecommunications providers worldwide and is used to support call center operations in all regions of the world. Jade Technologies delivers a pure predictive telephony network using existing telephone lines, with no hardware to install. Users enable each telephone line via the JadeCRM and an internet connection. Once connected each person receives unlimited domestic long distance, list management services, reporting and a full array of agent monitoring tools. The flexibility of a centralized solution provides end users the ability to log in from anywhere in the world, providing the perfect solution for companies with several locations. Jade Technologies has strategic partnerships built to offer it’s Internet Based Predictive Dialing Services to local customers in the United States, Canada, Mexico, Argentina, Chile, Costa Rica, India and Asia.

Leader in Hosted Contact Centers Partners with European Telecom Provider HTSE to Dramatically Expand European Distribution Capabilities

San Carlos, CA (PRWEB) November 5, 2009 — Contactual (www.contactual.com), the leading global provider of hosted contact center software, today announced it has entered into a reseller partnership with HTSE, a Holland-based European telephony and contact center application provider, to extend and reinforce Contactual’s leadership position in Europe. Building upon Contactual’s global data center expansion efforts — with locations in the UK, North America, Japan and Australia — this partnership serves the rapidly growing adoption of its OnDemand Contact Center by businesses that operate in the European market.

Contactual’s partnership with HTSE leverages HTSE’s wide network and established customer base to increase the distribution of its hosted contact center solution. Businesses equipped with HTSE’s i-ComPlatform™ telephony services can deploy Contactual’s OnDemand Contact Center to enhance their customer service, telesales and helpdesk functions without incurring any additional capital expenditure. HTSE provides telephony services in every European country, which enables Contactual to accelerate their strategic growth plans throughout this region.

“As a leading provider of hosted contact center solutions, Contactual has built its reputation on providing the industry’s most flexible, reliable and scalable customer interaction platform,” said Mansour Salame, CEO and chairman of Contactual. “Europe has become a key growth area for the company and Contactual is committed to equipping European businesses with the exact same award winning solutions we provide in the U.S., Canada, Australia and Japan.”

Contactual’s OnDemand Contact Center provides an alternative to the traditional approach of purchasing on-premise technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the Contactual solution allows companies to immediately implement a contact center for a low subscription fee, without specialized hardware or software implementation or burdensome maintenance requirements.

“After evaluating a number of hosted contact center providers, we identified Contactual as a perfect fit to complement our i-ComPlatform suite of products,” said Ron Berg, founder and CEO, HTSE. “Contactual offers the most robust and fast-to-deploy contact center software solution, and their UK data center presence ensures the highest level of call quality throughout Europe.”

“Today’s businesses demand a solution that offers rapid deployment and flexible implementation to accommodate the ever-changing adjustments in business strategy and agent demand,” said Philip Harman, director of EMEA Operations for Contactual. “Organizations throughout Europe will now have the opportunity to experience our OnDemand Contact Center software and provide elevated levels of service to their customers.”

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual is a Best Communication Solution CODiE Awards finalist and a winner of Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com.

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Looking for Inbound Call Center Service and Bpo Services Provider in Usa?

InSO are specialized in all forms of Call Center Outsourcing Services. It includes Inbound and Outbound Call Center Services, which will help you, make better use … “The time, money and resources, and promote your bottom-line. We work with you and offer the full range of BPO services with the help of our experience, industry perspective and proof methods reproducible.

InSO Outbound Call Center specializing in services generating leads, go to plan, research surveys, collection and telemarketing, mortgages, insurance, telecommunications industry, and so on. Our service c heck-acceptance of the order talking, Call Center Technical Support Customer Service, Help Desk and Answering services.

InSO offers Inbound Customer Services, is available 24 / 7 “around the year. We do not let your missed calls. Our Inbound Call Center is equipped with state of art technology and the latest version of the software. Each call is, our arrival Call Center is a highly qualified professional and arrival of customer service.

InSO Inbound service is the way, where you can make your company on the jump, even if you are not available for your customers. Our customer service agents arrived respond to calls on your behalf. InSO’s excellence Inbound Customer Service leads us towards the future of all our Inbound Call Center. Our offshore Inbound Call Center customer takes your calls efficiently and how you want. We get more and more new customers on the plateau, and relieve us from taking any further efforts to keep your current customers. Outsource your headache to us and leave us with the phones for you and you will enjoy the increased level of customer satisfaction. Regardless of whether you want us to have to respond to calls 100 or 10000, see our call centre to a service professional and costly extension of your business.

Our Inbound Call Center Services Expertise :

Answering Service Order Taking Service Customer Support Service Inquiry Handling Technical Support Service Help Desk Support

We offer offshore outsourcing services and Back Office Business Process Outsourcing Services, provide cost reduction, maintaining quality. The Help Desk is essentially a central information on problems or problems reported and then manages and coordinates and senior official of the total resources of one problem or another problem.

InSO offers world class service with more focus on exceeding our client requirements. We are so confident about our quality that we offer Performance Based Call Center Services to our client s. You pay us only if we perform.

You can call our friendly award winning team on (626) 531-6080 for more information on how we can improve your inbound sales, or Click here for a FREE Quote

Keywords::  Inbound Services, customer support outsourcing, order talking services, answering services, inquiry handling, technical supports, help disk supports, customer services, toll free services, Inbound Call Centers, Inbound Outbound Call Center, Inbound Call Center Outsourcing, Inbound Call Center India, Inbound Call Center Solution, Call Center Services India, Call Center Operations, Outsource Call Center, Offshore Call Center, Telemarketing Call Center, Outsourced Call Center, Inbound Telemarketing

Visit www.live2sellgroup.com for more information. Corporate video from the Live2Sell Group of Companies – an American & European owned and operated Total Business Outsourcing company based in Cebu City, Philippines. Member of BPAP (Business Processing Association of Philippines), the ATA (American Teleservices Association), IAOP (International Association of Outsourcing Professionals) and a Microsoft Windows Certified Business Partner! Offering Business Process Outsourcing (BPO) services such as Virtual Assistants, Web PA’s, Outbound Telemarketing (B2B and B2C Appointment Setting, Lead Generation, Market Research, Database Cleansing, etc) and Inbound Call Center Solutions (Customer Service, Technical Support, 800 Number Handling, Order Taking Upselling, etc). Copyright © Live2Sell Group 2009. All rights reserved.
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Contact Center Software Solutions enable immediate expansion and scalability for future growth

Fredericton, NB (PRWEB) February 4, 2009 — Indosoft Inc. announces the successful installation of its call center software suite at eCreek Solutions Group. This deployment of Asterisk based call center software with “Enhanced Q-Pump and ACD” enables eCreek to expand into inbound call center services.

“Indosoft’s call center software technology was selected based on the robustness of the platform, the capability of its ACD and the availability of simple, easy to use wizards for setup and management. As a call center service provider, we had unique requirements and were looking for a complete inbound call center software suite,” says Colter Strahan, Vice President of Information Technology at eCreek. “This call center software has an open architecture with flexibility and control that freely integrates with our business systems. We were looking for the best solution and the best value for our investment and everything pointed to Indosoft. The Indosoft call center technology has allowed us to reduce the cost of installation, increase agent productivity and improve overall efficiency.”

“We are excited about deploying this contact center software suite at eCreek. The computer telephony system will scale to multiple Asterisk servers with individual components of the call center software solution permitting easy expansion for future growth. The ACD with skills-based routing, virtual queues and personal queues are designed to cater to the needs of enterprise level call center service providers,” states James Terhune, CTO of Indosoft. “This is a feature rich call center software solution that can effortlessly scale with growth. It is a milestone in our development of call center software to build an effective ACD tightly integrated with Asterisk and a single Q-Suite managing multiple Asterisk servers.”

About Indosoft
Indosoft Inc. offers full-featured call center software with global turnkey installations and software management for both inbound and outbound call centers. Indosoft remains a leading call center software solutions provider for Asterisk. Its call center software suite and iHostPBX are multi-tenant and can be deployed for hosted solutions or remote agents. Indosoft also provides predictive dialer solutions, audio conference systems, IVR solutions, do-not-call compliance and voice recording products.

About eCreek:
eCreek Solutions Group is a leading provider of contact center solutions for a variety of industries. They provide comprehensive solutions for customer service, customer acquisition, and back-office processing to maximize the lifetime value of a customer.

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Call Center Depot provides news about leading call centers and related call center technologies.

(PRWEB) February 28, 2005 — Call Center Depot provides news about leading call centers and related call center technologies. The new site at http://www.call-center-depot.com makes it easy for individuals curious about call center solutions, to find the latest news and technologies in a convenient easy to navigate location.

Information contained in the call center directory covers a huge range of call center, helpdesk, telecom, messaging and customer relationship management topics. The intention of the site is to provide a convenient resource that unites the call center community, making it easy for consumers and industry professionals to locate the information and news that they are seeking.

Industry professionals and consumers can visit http://www.call-center-depot.com and browse a large news directory of call center solutions, indexed and categorized for easy access.

Each topic contains manufacturer links and brief descriptions. The site includes software titles specifically related to the voice mail, telephony, e-mail, paging, SMS messaging and message boards. Call Center sites are encouraged to add their news and RSS feeds to the database at: Software developers are encouraged to submit their applications by visiting http://www.call-center-depot.com/submit-news.htm and add their information to the database. All listings are currently free of charge and, the information is freely available to consumers and related industries.

About Call Center Depot
Call Center Depot is a free service from NotePage, Inc., a Hanover, Massachusetts company specializing in wireless messaging software. You can reach NotePage, Inc. at 291 Rockland Street, Suite 13, Hanover, MA 02339. Phone: (781) 829-0500. Fax: (781) 582- 1869. Additional information on Call Center Depot can be found at http://www.call-center-depot.com.

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Feldman Law Center – Feldman Law Center Acquires Former Lending Tree V.P. To Head Up Expansion

The Feldman Law Center, a Law Firm that provides nationwide loan modification and debt relief services announced the recent acquisition of former Lending Tree Vice President Mr. Jerry Koller to head up their expansion. Mr. Koller brings us a wealth of knowledge, says Mr. Steven C.Feldman as Koller has worked for Mr. Anthony Hsieh Former ETRADE Financial CEO who then founded HomeLoanCenter.com and sold it to Lending Tree in 2004 for an undisclosed sum. With over 20 years in the finance and mortgage industry Feldman feels the long awaited acquisition could not have come at a better time.

Feldman Law Center was one of the original loan modification attorneys providing loan modification services throughout the country and has grown at a record pace over the past year. Back in the day, homeowners facing foreclosure or immanent hardship due to interest rate adjustments didn’t know what a loan modification was and with the recent development of our Internal Management System Software and the acquisition of Mr. Koller we can structure our growth accordingly as to not adversely effect our day to day operation. The newly developed IMS system will improve the way we do business and allow us to process and negotiate over 5,000 loan modifications per month. Currently the Feldman Law Center manages a large case load and negotiates pools of loan modifications with the major loan servicers like Country Wide Home Loans, Chase and CITI Mortgage. The original staff of five has grown to over 65 in a year that most new nothing of loan modifications being used to stop foreclosure. The Law Offices occupies over 10,000 sq.’ in Mission Viejo, Ca. and is currently negotiating the lease of another 35,000 sq.’ in Irvine, Ca. Coincidently within a mile of the former Lending Tree campus Mr. Koller frequented. Feldman sees the rapid growth as the next “refi boom” and it should be smooth sailing with Koller aboard. “We couldn’t do it without a man of his caliber” says Feldman.

Mr. Koller went to every Loan Modification Company and Law Office that provides loan modification services in town before settling on the Feldman Law Center. When asked why Koller says, “He has the reputation and I want to work for the best”. When asked why loan modifications, Koller says “I like helping people and I miss the fast paced operations”.

Five 9, the fastest-growing on-demand call center software vendor and NTI, the leading non-profit virtual call center staffing firm, has created a ‘just-in-time’ virtual call center workforce solution that includes highly qualified work-at-home call center agents and virtual call center technology packaged together in an affordable, efficient, easy-to-deploy package specifically targeted at call centers with seasonal or campaign-driven resource requirements.

Boston, MA (PRWEB) December 3, 2009 — The National Telecommuting Institute, Inc. (NTI), a non-profit organization that provides work-at-home jobs for Americans with physical disabilities has begun offering call center customers an all-in-one package based on NTI’s work-at-home call center agents and Five9’s Virtual Call Center technology that provides an ideal solution for any call center looking for a highly qualified outsourced work-at-home expertise.

Five9’s on-demand call center software enables NTI to offer an out-of-the box solution that requires no capital investment, no lengthy implementation and provides rapid time-to-market to realize the cost savings and additional revenue from deploying a highly qualified work-at-home call center workforce.

Dr. M.J. Willard, Executive Director of NTI, stated “We were already using Five9’s platform internally for segments of our own virtual workforce, which is dispersed across the United States. We had started with Five9 for a special project and found that using on-demand call center software was much easier and more cost-efficient compared to the premise-based solutions we had been using in-house. “By basing their service on Five9, NTI can offer a flexible end-to-end solution to customers from the outset and let them leverage highly skilled call center expertise that NTI brings to the table without the high costs and complexities otherwise involved in deploying a call center software,” said Jim Dvorkin, CTO of Five9. “Unlike premise based solutions, Five9 has been designed from the ground up to provide our customers a virtual call center with geographical independence, while providing seamless management and administration of this environment”, added Dvorkin.

Five9 pioneered the on-demand call center software market in 2001 and with the largest engineering team in the on-demand call center industry continues to enhance its call center product portfolio based on market demand, customer and partner feedback, and a promise to offer companies of all sizes access to sophisticated and innovative call center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions. Today, customers across a range of industry verticals that includes financial services, online retail, education, marketing services, telecom and high-tech use Five9’s robust on-demand call center software worldwide to increase productivity in Customer Service, Support, Sales, Marketing, Finance and Collections, and other applications.

About Five9
Five9, Inc. is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit http://www.Five9.com/. Become a fan of Five9 at: www.Facebook.com/CallCenterSoftware

About NTI
NTI, a 501(c)(3) non-profit disability organization, pioneered staffing virtual call centers with individuals with physical disabilities who must or who strongly prefer to work from home. Established 15 years ago, it provides highly qualified American-speaking agents to both commercial and government organizations, such as the IRS. For more information, visit www.NTIcentral.org.

Press Contacts
Five9, Inc.
7901 Stoneridge Drive, Suite 200
Pleasanton, CA 94588
925-201-2000

National Telecommuting Institute, Inc.
11 Arlington Street
Boston, MA 02116
800-619-0111 ext. 376
   
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Telax Hosted Call Center announced today that it would donate toll-free services to all recognized non-profit organizations contributing to the Haitian relief effort. The services will enable organizations in Canada or the United States to receive calls from throughout North America completely free of charge, an important component in fundraising campaigns.

Toronto, Ontario (PRWEB) January 22, 2010 – Telax Hosted Call Center announced today that it would donate toll-free services to all recognized non-profit organizations contributing to the Haitian relief effort. The Toronto-based software firm explained that the toll-free services will enable organizations in Canada or the United States to receive calls from throughout North America completely free of charge, an important component in fundraising campaigns.

“We’re doing our part. The business community has responded in an incredible way, I think it’s important that everyone support these organizations. A terrible thing has happened to a great many people,” said Telax President Mario Perez. Telax will provide toll-free numbers with full reporting to interested organizations and cover the ongoing costs of the incoming calls for the duration of Haitian relief campaigns.

Non-profit organizations interested in toll-free services should contact Koray Parmaks by phone 1.888.80.TELAX (extension 820) or by email koray(at)telax(dot)com.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Burberry, CI Investments, Globalive Communications, Health Canada and the U.S. General Services Administration, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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