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Besides harnessing the holy grail of sub-one-second connections of premise-based dialers for the web-based world, the TCN Predictive Dialer also stands out among similar peers in its flexibility. Administrators can set up new call agents, hunt groups, and predictive dialing campaigns in literally minutes

St. George, UT — April 27, 2009 — Once every so often an innovation appears that transforms industries. Like the tractor to sharecropping, TCN’s new technology advancements will revolutionize accounts receivable management, political campaigning, marketing, call centers and other verticals. For the first time ever, a fully web-based, no hardware/software, sub-second-connecting predictive dialer is available to any company with basic computers and an Internet connection.

TCN, a leading provider of Interactive Voice Communications, announced today the release of its first fully web-based predictive dialer. Concurrently, TCN released its Agent Gateway technology, which facilitates advanced Voice Broadcasting at the call-agent level.

The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development began nearly one decade ago. 100% web-based and provided as a Software as a Service, the Predictive Dialer makes affordable for any organization the rich feature set of a 0,000 traditional hardware dialer – for simple pennies per minute.

Besides harnessing the holy grail of sub-one-second connections of premise-based dialers for the web-based world, the TCN Predictive Dialer also stands out among similar peers in its flexibility. Administrators can set up new call agents, hunt groups, and predictive dialing campaigns in literally minutes. Companies require only phones and internet connections for their call agents; within 10 minutes they can be running a fully-predictive campaign. Call agents simply log in through the Agent Gateway; as calls connect to the agents, the customer information appears on agents’ screens. Notes and call results can be entered by the agents directly through the TCN interface without the need of interacting with a call center CRM.

Call agents can also be coached through calls with scripts and required responses set up by administrators through the web-interface. Other tools include manager barge-in, manager-to-agent messaging, call recording, and a manager dashboard that shows all connected agents and their call status.

In addition to the innovative Predictive Dialer, TCN released its long-anticipated Agent Gateway, which allows call agents working on TCN’s Voice Broadcasting platform to log in to receive sub-one-second connections to customers that opt to speak to an agent after listening to a recorded message. Like the Predictive Dialer agent interface, the Agent Gateway interface flashes the connected customer’s information to the agent and allows the agent to log notes and responses directly through the web interface.

Both of these technologies greatly enhance call center productivity through enabling inexpensive customer contacts and enhanced, call-agent-level reporting. Companies no longer need to make large capital investments to meet their customer contact requirements. Managers can track call agent productivity per agent hour and can monitor in real time agents’ call status.

Founder and CEO of TCN Incorporated, Terrel Bird, described the release of these technologies as “finally being able to have your cake and eat it too. Companies have traditionally had to sacrifice responsiveness to customers because of the high costs of traditional hardware dialers or other methods of contact like direct mailers. With TCN’s Predictive Dialer and Agent Gateway, companies can now use their preferred method of contact for pennies per contact. This is a huge advancement for accounts receivables, retention, and customer service across the globe.”

TCN’s technologies are currently available in North and South America, Asia, and Europe.

For more information, for a demonstration and for a free, no-obligation trial, please call 1.888.745.1901 or visit www.tcnp3.com.

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B2B salespeople show increased interest in at-home Virtual Call Centers, according to CallFire.com, a hosted Virtual Call Center and Voice API provider.

Los Angeles, CA — March 3, 2009 — A recent study performed by CallFire™ reveals increasing market interest in at-home Virtual Call Center™ services. Interest in homesourcing solutions has nearly doubled in the first quarter of 2009. Weekly sales inquiries for at-home Virtual Call Centers have increased year over year by over 34%. CallFire’s ‘new-user’ sign up rate for Loan Officers, MLM agents and Insurance agents has also shown a 38% increase.

CallFire provides web-based predictive dialing and contact management tools that save time and organize at-home salespeople who need to contact thousands of businesses. In this dynamic economy, many Americans have chosen to supplement household income by embracing MLM & other work-from-home opportunities. This interest has resulted in a noted increase in sales inquiries for Virtual Call Center services.
   
“Fluctuations of interest in Virtual Call Center solutions are a good barometer of our economic environment,” said Dinesh Ravishanker, CallFire CEO and co-founder. “As Americans find their time and checkbooks are increasingly leveraged they are trying to find ways to become more efficient. We’re happy to provide a cost-effective solution for at-home sales agents that want to double or triple their sales effort by leveraging technology.”

To further supplement CallFire’s forecasted increase in at-home agents, the company has released a free iPhone application called FriendCast. Salespeople using FriendCast can easily send personal voice messages to many clients while on-the-go. The ad-supported service eliminates the time and hassle of making many phone calls and typing lengthy text messages while driving. Instead iPhone users can send a free voice-recorded personal message to many contacts at once.

Click here to sign up for CallFire’s free “Virtual Call Center” webinar or to learn more about CallFire’s products and services.

To speak with a CallFire representative, please call 877.897.FIRE.

CallFire provides affordable & scalable Cloud Telephony and Voice API solutions.

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Predictive Dialers Vs. Hosted Dialers

Definition: The predictive dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it predicts will be available when the calls it places are expected to be answered.

What it means: A predictive dialer is a computerized hardware system that automatically dials batches of telephone numbers on multiple lines for connection to agents assigned to call stations. Predictive dialers are widely used in call centers and are very effective when ran correctly.

My favorite type of predictive dialing is the hardware based systems that have NO VOICE RECOGNITION. This is a program that causes a slight delay due to the software trying to figure out which calls are reaching live people. It is designed to eliminate disconnects and answering machines. However from my experience you lose about 35% of you’re pitchable connects due to the customer saying hello twice. In my office we use a 6 man dialer that calls out on 8 phone lines. My reps pitch 100% of every person that answers the phone because they hear the call ring into the home owner. Each six man dialer should be able to generate about 30-40 mortgage leads per day.

HOSTED PREDICTIVE DIALERS

Hosted predictive dialers (aka: Web-based predictive dialer, or VoIP Predictive Dialers) use the hosted servers in their model to provide organizations and individuals with a predictive dialer capability without having to buy expensive hardware or phone systems.

Pros:
-No required investments in computer or telephone hardware
-No required investments in software or licenses
-Administration and support are handled by the service provider
-Links into the system are remote, enabling agents and supervisors to connect from any location
-Software updates and upgrades included.

Cons:
-Service is dependent on an internet connection; when the internet goes down, so does the service
-Providers using VOIP as their primary delivery method experience limited reliability and performance. There are services with analog phone capabilities but they usually limit you to a certain computer. The services that offer a full VOIP are usually a fix cost and unlimited dialing capabilities.
Auto Dialers

Definition: An auto dialer is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the auto dialer will announce verbal messages or transmit digital data (like SMS messages) to the called party.

What it means: the key technology for auto dialers is the ability to detect the difference between a live human pickup and answering machine or disconnect. These are a little outdated with the newer predictive dialers and hosted services being so much better. I don’t know of any auto dialers that can come close to the basic predictive solutions out there.

OVERVIEW AND CONCLUSION

With over 8 years of dialer experience in different sized call centers I have come to one major conclusion in dialing as we know it. Predictive dialing is the absolute best way to go. I use the 6 agents x 8 lines per dialer method because my reps get to pitch every single person. This model is great for the small to midsized operations. The nice thing with my hardware systems is that you can stack multiple dialers on one computer so growth is pretty inexpensive in comparison with some autodialing systems that require a computer at each station.

The Auto dialers are almost a thing of the past. The only settings they are good for is big call centers that have 100s of agents and really need to use the Voice Recognition. Due to big payroll costs. These centers have to be only talking to live people even if they loose 35% of the pitches due to the delay. These are not good fro small to mid size operations.

The one down side to the predictive dialers is that they are an investment. They can be costly and for most small business it’s hard to come up with the capitol for a system like this. What I suggest for shops like this is to start out using a cheaper hosted service until you make enough to invest in the in house system. Hosted dialing can be very good but it’s still just a stepping stone to the hardware systems.

This is a promo for TripleYourCalls.com …. Explaining a little about the Predictive Dialer CRM…
Video Rating: 0 / 5

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Mortgage marketing firm, Best Rate Referrals, acquires leading predictive dialer and call center solution, Magnalogix.com.

Las Vegas, NV — September 11, 2008 — Leading marketing firm, Best Rate Referrals, finalizes takeover of leading hosted call center solution Magnalogix.com. Magnalogix is a leading VoIP hosted call center provider located worldwide specializing in call center solutions and predictive dialer management. Magnalogix has been providing VoIP support since 2001 and will continue to do so under Best Rate Referrals.

Best Rate Referrals is a leading marketing company in the mortgage, real estate, and insurance industries. After years of lead generation through their American call center, Best Rate Referrals has built a name for itself providing quality products with unmatched customer service. Since their inception, Best Rate Referrals’ goal is to provide their clients with various marketing avenues that create a positive ROI. Magnalogix will continue that goal by providing an affordable dialer service for call centers worldwide.

Contact Magnalogix:
Zach South
866-460-6611

Contact Best Rate Referrals:
Raymond Bartreau
800-811-1402

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MetricNet’s Call Center Benchmark is a diagnostic tool for improving and optimizing call center performance.

McLean, VA — August 9, 2007 — MetricNet announces a new promotion. It is currently offering a 50% discount on its Call Center Benchmark. The benchmark, normally priced at ,800, is discounted for a limited time to just ,900.

MetricNet’s Call Center Benchmark is a diagnostic tool for improving and optimizing call center performance. It answers a number of key questions, including:

“MetricNet’s Call Center Benchmark is the most comprehensive in the industry,” says Jeff Rumburg, Managing Partner at MetricNet. “With the current discount, there simply is no better value in benchmarking today.”

About MetricNet:
MetricNet is the global leader in call center benchmarking and best practices training. With more than 1,000 call center benchmarks completed, MetricNet has the most comprehensive database of call center process and performance metrics in the industry.

To sign up for MetricNet’s Call Center Benchmark or to get more information on the offering, go to www.metricnet.com or contact Eric Zbikowski at 202-758-0128.

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NT Sweden develops a native agent session controller for Indosoft Call Center Suite to integrate with Windows desktop business applications

Fredericton, NB – April 5, 2009 — Indosoft Inc. and NT Sweden have successfully installed the Indosoft call center software with a newly developed agent session controller at SAMTRANS. This agent session controller for the call center software allows NT Sweden to provide a feature rich inbound call center solution with a native Windows client.

“We were in search of call center software with an ACD capable of handling sophisticated call routing as well as queue management to meet the business requirements of our client’s inbound call center. A core component of our requirements was a true ACD with skills based routing capable of providing proper queue prioritization on an IP platform. We examined a range of hybrid-IP systems from Nortel, Avaya and Eriksson as well as call center software for Asterisk. During our analysis of these various call center platform and technology, we ran into challenges trying to fulfill our client’s needs until we looked at Indosoft’s call center software, Q-suite. With its sophisticated ACD, excellent queue management, prioritization and balancing, we were able to offer a reliable call center solution based on the Asterisk PBX,” says Mats Gåhlin, President of NT Sweden. “As a technical services company we are delighted with this call center software suite. It is open enough to provide us with the flexibility to customize and support our clients’ particular business needs. With an Asterisk telephony backbone running on Ubuntu Linux, this call center software from Indosoft is an evolution in ACD and queue management for diverse, inbound call center operations. We developed an agent session controller for the call center suite to integrate with native Windows business applications. Indosoft’s technical support is extraordinary and their competency enabled us to reduce the cost of installation, increase agent productivity and improve overall efficiency during the call center installation and deployment.”

“We’re thrilled to have a telecom technology partner like NT Sweden,” said James Terhune, CTO of Indosoft. “This collaborative deployment of a specialized call center taught us that we can provide robust and easy to manage integrated call center features at a much lower cost than competing options. Having a skilled telephony services company partner allows us to further improve our product offering by better understanding the client requirements. We have evolved our call center product so that more and more telecom resellers can use this call center software for their deployments by migrating to Asterisk.”

“Indosoft call center software Q-Suite has an ACD with skills based routing, virtual queues and personal queues as well as an efficient predictive dialer. It is a feature rich enterprise grade multi-tenant call center suite that can scale for future expansions effortlessly.”

About Indosoft
Indosoft Inc. offers full-featured call center software with global turnkey installations and software management for both inbound and outbound call centers. Indosoft remains a leading provider of contact center software solutions for Asterisk. Its call center software suite and iHostPBX are multi-tenant and can be deployed for hosted solutions or remote agents. Indosoft also provides an excellent self pacing compliant predictive dialer, audio conference systems, IVR solutions, do-not-call compliance and voice recording products.

About NT Sweden
NT Sweden is a private technical services company located at Nynhamn (Stockholm). It offers and markets IT solutions for Windows and Linux platforms, providing professional services and technical customer support in Sweden market.

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Decision Matrix: selecting a hosted contact center service in the US (April) – Aarkstore Enterprise

This report explores the competitive dynamics within the multi-tenant hosted contact center service market in the US, and helps businesses select a vendor based on its technology strength, reputation among customers, and impact on the market. Provides a complete view of vendor capabilities and advises on those that businesses should explore, consider and – most importantly – shortlist.

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Table of Contents :
Executive summary
In a nutshell
view
Market developments
Hosted versus premises-based contact centers
Not just economic advantages
Three customer categories
Three service provider categories
Innovation comes through pricing models
Multi-tenant hosted moves quickly upstream
Virtualization: work-at-home, branches, and multiple centers
Objections to hosted remain
Decision Matrix
The hosted contact center service Decision Matrix
Market leaders: Verizon, LiveOps, inContact
The challengers: Convergys, Transera, Contactual, Five9
The prospect: LiveOps
Market leaders
The leaders’ radars
Market leaders: technology assessment
Market leaders: end-user sentiment
Market leaders: market impact
Vendor analysis
Contactual: hosted contact center services radars
Recommendation: consider
Convergys: hosted contact center services radars
Recommendation: consider
Five9: hosted contact center services radars
Recommendation: consider
inContact: hosted contact center services radars
Recommendation: shortlist
LiveOps: hosted contact center services radars
Recommendation: shortlist (SMEs); explore (large enterprise)
Transera: hosted contact center services radars
Recommendation: consider
Verizon: hosted contact center services radars
Recommendation: shortlist
Other notable hosted contact center services providers
AT&T
Qwest
West
Working Solutions
Summary
Appendix
Further reading
Definitions
Summary scores
Ratings
Extended methodology
Technology assessment
End-user sentiment
Market impact
Sources

List of Tables
Table 1: Hosted contact center services in the US Decision Matrix
Table 2: Hosted contact center services in the US Decision Matrix: vendor scores summary

List of Figures
Figure 1: Evolution and size bands of hosted contact center services in the US
Figure 2: Hosted contact center services in the US Decision Matrix
Figure 3: Market leaders analysis: technology assessment
Figure 4: Market leaders analysis: end-user sentiment
Figure 5: Market leaders analysis: market impact
Figure 6: Contactual radars
Figure 7: Convergys radars
Figure 8: Five9 radars
Figure 9: inContact radars
Figure 10: LiveOps radars
Figure 11: Transera radars
Figure 12: Verizon radars

For more information please visit :

http://www.aarkstore.com/reports/Decision-Matrix-selecting-a-hosted-contact-center-service-in-the-US-45706.html

PH.NO. 919272852585

OR

Aarkstore Enterprise
Mobile : +919272852585
Fax : +912224169996
Email : press@aarkstore.com
Website : http://www.aarkstore.com

Related Contactual Articles

Global Customer Relationship Management (Crm) In Contact Center Software Market 2008-2012

Customer Relationship Management (CRM) Contact Center application manages customer contacts, across all the touch points.
CRM software addresses the needs of marketing, sales & distribution, customer service & support divisions within an organization. It shares data among users about prospects, customers, partners, competitors, and employees. The purpose of CRM software is to manage the customers through the entire life-cycle, i.e. from prospect to qualified opportunity to order. The CRM applications include Contact Center, marketing automation, customer service, and analytic applications.
The CRM Contact Center application provides communication channels to customers; automates a wide range of individual & collaborative activities; and controls web activity for designing up-sell or cross-sell programs. These CRM contact center solutions balance the inbound and outbound communications, leaving no call unattended. In addition to cutting costs, improving agent efficiency, and maximizing the customer value.
The report by TechNavio Insights forecasts the market size of the worldwide CRM Contact Center application over the period 2008-2012. Further, the report discusses about segmentation of the total CRM Contact Center application market into various geographic regions. It also identifies the major market trends, drivers, and challenges existing for CRM Contact Center application.

Aarkstore Enterprise specialize in providing online market business information on market research reports, books, magazines, conference booking at competitive prices, and strive to provide excellent and innovative service to our customers. We are built on the premise that reading is valuable, capable of stirring emotions and firing the imagination. Whether you’re looking for new product trends or competitive analysis of a new or existing market, Aarkstore Enterprise has the best resource offerings and the expertise to make sure you get the right product every time.

For more information please contact :

http://www.aarkstore.com/reports/Global-Customer-Relationship-Management-CRM-in-Contact-Center-Software-Market-2008-2012-37644.html

http://blogs.aarkstore.com/

From:Aarkstore Enterprise

Contact: Neel

Email: press@aarkstore.com

URL: www.aarkstore.com

VMukti.com provide contact center solutions, predictive dialers and predictive dialing software, this video is on Call Center Script Designer video For more info : www.vmukti.com contact@vmukti.com

Indosoft announces the successful implementation of its outbound call center software with predictive dialing at Caste Point Mortgage.

Fredericton, NB (PRWEB) August 6, 2008 — Castle Point Mortgage, Inc. has successfully implemented the Indosoft outbound call center software with predictive dialing on the Asterisk PBX for its in-house call centers.

“We wanted a mature enterprise grade call center implementation with predictive dialing for Asterisk. The Indosoft predictive dialer has produced the most substantive increase in customer contact and exceeded our expectations,” says Chris Morrison, IT Manager at Castle Point. “Indosoft has impressed us with an efficient implementation which is a testimonial to the maturity of their call center software and their knowledge base.”

“Our call center software for Asterisk has been in the market for over 4 years and has matured with Asterisk. In the new release we have added many significant features such as an intelligent lead loading screen, the ability to tag voice recordings for quality assurance, and a customizable look and feel for agent screens,” says James Terhune, CTO at Indosoft. “Our Qpump Engine makes this solution scalable to multiple Asterisk servers.”

Indosoft Inc. (http://www.indosoft.com) has been deploying its call center software on Asterisk platform for TDM and VoIP terminations, all over the world. It offers complete turnkey solutions for setting up robust enterprise grade inbound and outbound call centers with sophisticated skills based ACD control and an efficient FCC compliant predictive dialer.

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Indosoft Inc. announces the successful installation of Q-suite, its call center software suite for Asterisk, at MWeb, Nigeria.

Fredericton, NB (PRWEB) May 27, 2009 — Indosoft Inc. and 12Solutions announce the successful installation of its call center software suite at MWeb, Nigeria. This deployment of outbound call center technology with predictive dialing is an enhancement to their existing Asterisk platform and provides the necessary tools and functionality required to setup and manage inbound and outbound call center campaigns. The contact center software suite also includes preview and agent ready dialing as well as a compact CRM to manage calling lists and leads. Indosoft Q-Suite with its superior ACD “Queuing Engine” provides call routing based on skills as well as caller identification, dialed number, time of day, and other complex customer defined criteria.

“With competition intensifying among service providers, we required extremely sophisticated call center software with efficient predictive dialing capabilities in order to increase customer retention and reduce ‘customer churn’ by enabling outbound calling campaigns for clients,” says Laura Ugbe, President of 12Solutions. “The outbound call center suite had to be customizable and contain a self regulating predictive dialer along with an easy to use, yet powerful scripting tool. Indosoft call center software for Asterisk is impressive. We are extremely satisfied with the productive performance of the contact center and their resulting ability to raise customer retention. This is the most advanced call center software for Asterisk we have seen. It is an ideal choice for all call centers,” states Ms Ugbe.

“Indosoft call center software suite has a complete outbound call center feature set with predictive dialing and ACD,” says James Terhune, CTO of Indosoft. “It provides an extremely powerful scripting tool to create custom scripts, call disposition and wrap-up codes as well as elegant lead and list loading interfaces. It captures data points to report on agent time profile, list performance and extraction. It has call monitoring and recording feature, as well as other leading call center management tools. This is a feature rich enterprise grade contact center software for both outbound and inbound contact centers and can scale for multi-tenant hosted service” states Mr Terhune.

Indosoft has been offering full featured Call Center software for Asterisk PBX since 2003. It provides turn-key installation and support for both Inbound and Outbound Call Centers and has installations all over the world. It also provides IVR solutions, Do Not Call compliance and Voice Recording products.

12 Solutions, Nigeria is led by Laura Ugbe and is a provider of call center consulting, training and professional services to inbound and outbound contact centers in Nigeria. Ms Ugbe provides agent training and technical assistance in setting up and managing cost effective inbound and outbound call center operations.

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