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Talisma Knowledgebase is available immediately on salesforce.com’s AppExchange. One early adopter, Five9, is already reaping benefits from Web self-service that is fully integrated with other Salesforce applications.

San Francisco, CA — January 19, 2006 — Talisma Corporation (www.talisma.com), a leading provider of customer interaction management solutions, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that Five9, Inc., the leading global provider of on-demand call center solutions, selected Talisma Knowledgebase from the salesforce.com AppExchange. Talisma Knowledgebase for AppExchange delivers enterprise-class Web self-service, search, and knowledge management seamlessly integrated from anywhere in Salesforce.

The solution will provide Five9 with an award-winning Knowledgebase, ensuring customers find fast, accurate answers to their questions via the Web. Five9 employees will also use Talisma Knowledgebase to quickly and accurately answer customers’ questions when they call or email. Built on the AppExchange on-demand platform, Talisma Knowledgebase for AppExchange is immediately available for test drive and deployment at www.appexchange.com, in conjunction with the Salesforce Winter ’06 release.

“Talisma Knowledgebase is a powerful solution and we look forward to leveraging it to provide accurate information to our customers when they need it,” said George Peterson, Senior Vice President of Engineering, Technical Operations, and Customer Care of Five9, Inc. “With a rapid and straightforward implementation, we anticipate an immediate cost savings, while delivering enhanced customer care to almost 500 deployed customers and at least 40 new customers per month. Five9 expects Talisma’s solution to be a force multiplier so we don’t have to scale our customer service and support staff as we rapidly grow and add new customers.”

“Web self-service is the number one growing customer interaction channel, and many customers have come to expect it,” sad James Segil, Vice President of Partnerships, Talisma. “We decided to offer Talisma Knowledgebase on AppExchange so companies like Five9 can employ an integrated Knowledgebase to quickly extend their CRM strategy and take advantage of all the benefits self service delivers.”

With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add any number of new on-demand applications to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer, partner and developer community available with just a click.

For Web self-service, Talisma’s configurable portal integrates with salesforce.com’s technology to create a support center via a company’s customer service Web site. With keyword, natural language, and Boolean searches, customers can find immediate answers to their questions. If information is sought but not found, then customers can conveniently open a case in Salesforce from the same portal, deflecting inbound calls to the contact center.

With Talisma Knowledgebase for AppExchange, companies can reduce the escalations and average time-to-resolution by helping customer service representatives quickly handle most issues. By providing easy access to the information they need for rapid, informed, and consistent responses, agents are more efficient and effective. In addition, Talisma Knowledgebase for AppExchange offers businesses powerful reporting and metric options that provide valuable insight into their customers needs.

Talisma Knowledgebase for AppExchange is one of more than 150 application listings created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world’s first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. Launched today, AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at www.salesforce.com/appexchange.

About Talisma
Talisma is a leading global provider of Customer Interaction Management (CIM) solutions enabling organizations to deliver truly exceptional customer experiences. Talisma’s solutions integrate the power of email, phone, chat, and self-service with a full comprehensive analytics suite and system-wide knowledge, all built upon a sophisticated Web services platform. Talisma’s global customers include AOL, Bank of America, Canon, Dell, Guidant, HP, ING, J2Global, University of Alabama, Lowe’s, Microsoft, Nextel, Pitney Bowes, Quantum, RadioShack, Sharp, Time-Warner, University of Florida, VHI Healthcare, WalMart, Xchanging, and Yarra Valley Water. For more information, visit www.talisma.com.

About Five9
Five9 is the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management. The award-winning Five9 Virtual Contact Center targets call centers, contact center operations of large enterprises, and companies that provide outsourced telemarketing, customer service, and call center services. Companies on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any contact center. For more information, visit http://www.five9.com.

About salesforce.com
Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com’s on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at www.appexchange.com. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.

As of October 31, 2005, salesforce.com manages customer information for approximately 18,700 customers and approximately 351,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

Salesforce.com is a registered trademark of, and AppExchange and Successforce are trademarks of salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.

Note to Editors and Analysts: If you are onsite at the Winter ’06 Event and are interested in demo or interview with James Segil, Vice President of Partnerships for Talisma, please contact Jill Lindenbaum at (415) 305-1626.

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Mystique Event Marketing, a leading provider of fundraising and event marketing services has successfully deployed the Indosoft Call Center Solution and Predictive dialer to upgrade its existing contact center at Hamilton, Ontario.

Fredericton, NB — March 26, 2008 — Indosoft Inc. has successfully installed its Predictive Dialer at Mystique Event Marketing. Mystique, a leading provider of fundraising and event marketing services, selected the Indosoft Outbound Contact Center Solution to upgrade its existing call center at Hamilton, Ontario. As a result, Mystique has been able to meet the growing demand for its professional fundraising services.

“Fundraising requires sophisticated sorting tools with a robust database. Indosoft Outbound Contact Center Solution is a perfect fit for us and provides this with a dynamic dialing engine capable of Agent ready, Preview and Predictive Dialing” says Steve Koch, General Manager of Mystique Event Marketing.

“In the very first month of operation, our productivity per hour has increased by over 25%. The self pacing Predictive Dialer from Indosoft requires little oversight and therefore our staff could focus on managing the floor. This has resulted in us taking up more work and thereby expanding the workforce to capitalize on the efficiency of the Dialer.”

Rajan Iyengar, President of Indosoft Inc., describes the comprehensive solution Indosoft offers: “We provide a robust, stable call center platform, capable of running multiple concurrent campaigns effortlessly. Our Call Center Solution has a unique Script Builder to build custom scripts for each campaign. It takes little effort to setup a campaign with unique call dispositions, custom scripts, Caller-ID, Dropped Call Recording and a Verifier/Closer Q. With Asterisk as the underlying PBX, Indosoft provides an extremely powerful platform for outbound Dialing with seamless integration between TDM and VoIP”.    

Indosoft Inc. (http://www.indosoft.ca) is a leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP). Indosoft provides fully blended solutions for Contact Centers, Audio Conferencing systems, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Center Applications, Predictive Dialer, IVR and Voice Recording technology based on Asterisk PBX.

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TelemarketingConsultant.com offers unique telemarketing outsourcing solutions for companies needing either inbound call center or outbound telemarketing services in the U.S. or world wide.

— October 2, 2006 — U.S. based telemarketing service provider Telemarketing Consultant.com not only offers telemarketing consulting services but also world wide telemarketing outsourcing solutions for companies wishing to outsource their inbound call center or outbound telemarketing services.

Companies utilize telemarketing outsourcing for a variety of reasons and applications. Telemarketing outsourcing services include, sales lead generation, marketing research, appointment setting for sales reps, and sales of products or services.

Telemarketing Consultant’s state of the art award winning telemarketing centers provides these telemarketing outsourcing solutions in a seamless manner.

Telemarketing Consultant’s President Robert Kaiser explained it this way. ” Our goal is seamless integration with the clients organization, while providing professional high quality call center and telemarketing outsourcing services while offering both U.S based and International Call Centers including those based Philippines and elsewhere around the world.”

“Companies outsource their outbound telemarketing amd inbound call center services needs to free up valuable personnel and resources.”

Telemarketing Consultant’s award winning telemarketing services company utilizes the most advanced technologies in the teleservices industry including state of the art predictive dialers, Microsoft certified programming services, detailed daily database reporting, live call transfer capabilities and full digital recording for quality control.

Telemarketing Consultants team of telemarketing professionals offer over 50 years of combined industry experience and work with each client to custom design an outbound telemarketing or inbound call center outsourcing services application to their exact specifications.

Company President Robert Kaiser explains, “Telemarketing and call center services provided by Telemarketing Consultant centers follow a specific milestone process during program development including: initial executive strategy session, scripting development, database development, personnel training, software testing and program launch. Every phase is approved by the client, before moving to the next milestone.

Telemarketing Consultants account executives conduct strategy sessions and account briefings with their clients detailing the telemarketng programs progress on an ongoing basis.”

Some of the advantages to outsourcing telemarketing services to companies like TC include:

Short Ramp-up – Telemarketing Consultants telecenter processes millions of inbound and outbound telemarketing calls each year and can quickly and efficiently custom design a telemarketing solution to fit your exact needs.

Low Start-up – TC’s contact center requires no monthly minimums or long contractual commitments. TC even provides small test programs of 100 and 200 hours so you can determine your ROI before you roll out your program on a larger scale!

Expertise – TC’s award winning telemarketing center is rated as one of the fastest growing and highest quality contact centers in the country for the last 2 years in a row! (Ask their consultants for details!)

High Quality – Every call generated by TC’s telemarketing center must pass a 33 point quality check system and every lead is verified by executive management personnel.

TC digitally records each communication if necessary. Our call quality is award winning and guaranteed.

Expert Database Services – TC’s Microsoft © certified database technicians custom program our call center equipment for seamless output of your daily reports and account data in your requested data formats!

Highest Level of Customer Service – TC’s telemarketing services company provides our clients the highest level of customer care. TC’s company motto is “Exceeding Our Customers Expectations, One Call At A Time”. Their account executives work with the client and share ownership for their programs development and ongoing success!

Telemarketing Consultant’s team of telemarketing experts also offer custom report design services, call center site locator services, hardware consulting, call center productivity performance audits, custom database programming, call center design and call center set-up services.

To contact a TelemarketingConsultant.com executive and receive your outbound telemarketing or inbound call center outsourcing quote simply phone 330-825-2407 for a rapid quote within 1 business day or you can email quote@telemarketingconsultant.com with your need.

Your request is instantly transmitted to Telemarketing Consultant’s team of telemarketing executives who quickly contact you to discuss your outbound telemarketing or inbound call center requirements in greater detail within 24 hours.

You can also visit the TelemarketingConsultant.com on the world wide web at www.telemarketingconsultant.com and fill out a quote request form as well.

Contact Robert Kaiser President of www.telemarketingconsultant.com at 330-825-2407 with any questions.

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Features and Working of Predictive Dialer Systems

Predictive Dialers systems are generally used by telemarketing organizations involved in B2C (business to consumer) calling, because sales representatives require more customer contact time. Market survey companies and debt collection services that need to contact and personally speak to people by telephone may also use predictive dialers. To automate all sorts of calls, predictive dialers are used as a quick and easy way rather than manually by a call center, such as customer service callbacks, or welcome calls for new customers.

Predictive Dialing systems have features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording that has added a new dimension to the predictive dialer and auto dialer capabilities of this system.

Voice broadcasting with text-to-speech software acts as a unique solution that is ideally suited for ACD and IVR outsourcing. The computer telephony software opens this phone system to outside applications and developers.

Some predictive dialer systems have an extra edge in efficiency and productivity not available in other dialing systems, the agents have the option at any time during a call to click on the “answering machine message” button or “3rd party message” button.

When the “answering machine message” button is selected, it plays the digitally recorded message to the answering machine, allowing the agent to be available for the next dialer-generated call. If the “3rd party message” button is clicked, it plays a digitally recorded message to the called party, releasing the agent to handle the next call.

When combined with customer relationship management (CRM) software, the predictive dialer system is a complete call center software solution. With the new predictive dialer system revolutionizing predictive dialing, the call center can become more productive with more calls handled by fewer agents, including work at home employees. The modern predictive dialer systems far outpace old predictive dialer technology.

Written by:- marko

Decision Matrix: selecting a hosted contact center service in the US(April 2010)-Aarkstore Enterpris

This report explores the competitive dynamics within the multi-tenant hosted contact center service market in the US, and helps businesses select a vendor based on its technology strength, reputation among customers, and impact on the market. Provides a complete view of vendor capabilities and advises on those that businesses should explore, consider and – most importantly – shortlist.

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Table of Contents :
Executive summary
In a nutshell
view
Market developments
Hosted versus premises-based contact centers
Not just economic advantages
Three customer categories
Three service provider categories
Innovation comes through pricing models
Multi-tenant hosted moves quickly upstream
Virtualization: work-at-home, branches, and multiple centers
Objections to hosted remain
Decision Matrix
The hosted contact center service Decision Matrix
Market leaders: Verizon, LiveOps, inContact
The challengers: Convergys, Transera, Contactual, Five9
The prospect: LiveOps
Market leaders
The leaders’ radars
Market leaders: technology assessment
Market leaders: end-user sentiment
Market leaders: market impact
Vendor analysis
Contactual: hosted contact center services radars
Recommendation: consider
Convergys: hosted contact center services radars
Recommendation: consider
Five9: hosted contact center services radars
Recommendation: consider
inContact: hosted contact center services radars
Recommendation: shortlist
LiveOps: hosted contact center services radars
Recommendation: shortlist (SMEs); explore (large enterprise)
Transera: hosted contact center services radars
Recommendation: consider
Verizon: hosted contact center services radars
Recommendation: shortlist
Other notable hosted contact center services providers
AT&T
Qwest
West
Working Solutions
Summary
Appendix
Further reading
Definitions
Summary scores
ratings
Extended methodology
Technology assessment
End-user sentiment
Market impact
Sources

List of Tables
Table 1: Hosted contact center services in the US Decision Matrix
Table 2: Hosted contact center services in the US Decision Matrix: vendor scores summary

List of Figures
Figure 1: Evolution and size bands of hosted contact center services in the US
Figure 2: Hosted contact center services in the US Decision Matrix
Figure 3: Market leaders analysis: technology assessment
Figure 4: Market leaders analysis: end-user sentiment
Figure 5: Market leaders analysis: market impact
Figure 6: Contactual radars
Figure 7: Convergys radars
Figure 8: Five9 radars
Figure 9: inContact radars
Figure 10: LiveOps radars
Figure 11: Transera radars
Figure 12: Verizon radars

For more information please visit :

http://www.aarkstore.com/reports/Decision-Matrix-selecting-a-hosted-contact-center-service-in-the-US-45611.html(April 2010)

PH.NO. 919272852585

OR

Aarkstore Enterprise
Mobile : +919272852585
Fax : +912224169996
Email : press@aarkstore.com
Website : http://www.aarkstore.com

XOJET announced today that the implementation of a Telax Hosted Call Center solution resulted in improved service levels and a 30% reduction in customer service technology costs in Q4 of 2009.

Los Angeles, CA — January 26, 2010 — XOJET announced today that the implementation of a Telax Hosted Call Center solution resulted in a 30% reduction in customer service technology costs in Q4 of 2009. The private aviation company’s CIO Jim Prebil confirmed that the cloud-based solution provided by Telax Hosted Call Center also enabled the company to improve service levels with remote agents, an important factor particularly during the recent holiday season.

“In our business, customer service is everything. We simply cannot sacrifice customer experience in favor of cost savings. With Telax, our service levels actually improved and we achieved a 30% reduction in customer service technology costs,” explained Prebil. XOJET relies on a Telax Hosted Call Center solution to route calls to its numerous agents, who enjoyed the opportunity to work from home this holiday season. “Having remote workers allows us to maintain our commitment to our customers while providing our employees with a better work-life balance.”

Telax President Mario Perez commented, “XOJET has a brilliant business model, but their execution is even more impressive. We love having them as a customer. XOJET aims for the same thing we do: perfection.”

About XOJET:

Founded in 2006, XOJET has quickly become one of the world’s fastest growing private aviation companies, built on a unique business model that combines private jet ownership, membership and charter travel and a singular focus on providing the highest level of customer service at every point of the client’s experience. XOJET is backed by TPG, a leading global private investment firm with over billion of capital under management.

XOJET’s award-winning, in-house safety and maintenance program rivals the world’s best commercial airlines, and has earned the highest ranking in four key categories – more than any other operator – from Aviation Research Group. XOJET has also been named a Robb Report “Best of Private Aviation” winner and one of Inc. Magazine’s fastest growing companies. For more information, visit www.xojet.com or call 888-759-6538.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Burberry, CI Investments, Globalive Communications, Health Canada and the U.S. General Services Administration, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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Right sized solutions for small contact centers is a noted differentiator

San Carlos, Calif. — October 16, 2009 — Contactual, the leading global provider of hosted contact center software, today announced that DMG Consulting named its OnDemand Contact Center as one of the leading hosted contact center solutions, and the only vendor offering a solution specifically tailored for the underserved small business market.

“Hosted contact center infrastructure solutions are quickly gaining ground in enterprises of all sizes,” said Donna Fluss, President, DMG Consulting LLC. “The recession is shifting investment from premise-based to hosted contact centers and solutions geared for smaller organizations are an important component of this growth.” Fluss adds that “Many early adopters are not classic risk takers; they are enterprises of various sizes that want to do business differently.”

According to the report, the hosted contact center market benefits from current economic trends and is gaining ground versus on-premise technology. The report cites quick deployments, rapid and quantifiable returns on investment, and a reduced maintenance burden among the many reasons hosted contact center solutions are outpacing other technologies.

“Contactual created the first software as a service (SaaS) contact center, and designed it specifically to meet the needs of small businesses who could not afford to purchase, implement and maintain an on-premise solution,” said Mansour Salame, Contactual founder and CEO. “More recently, we have been adopted by many Global 1000 customers that were looking for the flexibility and advanced features only a hosted system can provide. Contactual has become the brand of choice for companies looking to improve their customer interactions.”

Contactual’s JumpStart implementation and training methodology, intuitive user interface, and flexible integration philosophy are reasons to choose its OnDemand Contact Center. JumpStart is a four-step process that facilitates rapid deployment. The solution can be implemented and trained over the phone via four 1.5-hour sessions, and be up and fully functional with one week.

Contactual’s OnDemand Contact Center provides an alternative to the traditional approach of purchasing on-premise technology and hiring a team to implement and maintain it. The Contactual solution allows companies to immediately implement a contact center for a low subscription fee, without hardware or software implementation or maintenance requirements.

About Contactual
Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way for companies to deploy a world class contact center. Contactual is a Best Communication Solution CODiE Awards finalist and a winner of Best Integrated Solution award from NetSuite. Contactual has earned the Frost & Sullivan Global Excellence in Technology Award as well as TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com.

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TouchStar Software acquires Digisoft Computers, Inc.

Denver, Colorado — September 26, 2005 — TouchStar Softwares acquisition of New York-based Digisoft Computers, Inc. successfully consummates a formidable contact center solutions enterprise! With these two powerhouses under a single roof, this signifies to the call center industry that they can now experience best-in-class predictive dialer and ACD solutions in tandem with the leading scripting tool available on the market today.

Steve Bederman, TouchStar Software CEO & President, summarizes the industry impact:

“The breadth of this merger of products and development talents is far-reaching! Bringing together more than 30-years of proven software development experience, over 80 employees and 900 customers, this partnership between TouchStar and Digisoft represents a coup for the entire industry. First, it creates a comprehensive source for contact center software technologies. Second, TouchStar Softwares matchless reputation for development, service and support — balanced with Digisofts positioning as a leading scripting developer — creates a superior offering to the industries we serve.”

“Clients of both TouchStar and Digisoft will experience seamless continuity, along with incomparable integrity on current services delivery. For future customers, our joint product offerings will increase the overall value of investing in these mission-critical products. Given our keen understanding of the global contact center landscape, we believe industries built around these technologies will quickly realize the unique performance potential represented by this undertaking!”

TouchStar Software Corporation is a privately held developer of software based contact center solutions with headquarters in Denver, Colorado, and offices now in Manhattan, New York; Leeds, England; and, Manila, Philippines, providing around the clock customer support. For more information, contact Tiffany Kreinbrink at tkreinbrink@touchstarsoftware.com or call (800) 309-7321.

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CallFire, a provider of hosted cloud telephony technology, will be attending the ReadWriteWeb Mobile Summit this Friday in Mountain View, and has a surprise giveaway for keynote attendees.

Los Angeles, CA — May 5, 2010 — CallFire, a provider of hosted cloud telephony technology, will be attending the ReadWriteWeb Mobile Summit this Friday in Mountain View, and has a surprise giveaway for keynote attendees. CallFire CEO, Dinesh Ravishanker will be introducing keynote speaker Richard MacManus, the Founder and Co-Editor of ReadWriteWeb and will follow with a surprise giveaway for those attending the keynote. CallFire customers are encouraged to attend the summit to meet members of the CallFire team and receive a free gift. The mobile “unconference” will discuss important trends in the mobile space including: geo-location services, commerce & marketing, content & publishing, augmented reality, and app vs. browser based web. CallFire will add to the conversation by discussing how IVR and Cloud Telephony will impact the Mobile space.

CallFire’s IVR designer offers users a simple GUI to create automated telephone systems. Users can develop inbound & outbound phone systems, create complex surveys, deploy virtual call centers and automate meeting reminders with text-to-speech. CallFire’s technology allows click-to-call advertisers to customize phone trees in the cloud allowing them to leverage useful call analytics. Now, developers can trigger Google Analytics at any point in their phone system, allowing them to study caller habits and optimize sales funnels. Organizations who use Google’s click-to-call service and Commission Junction’s Pay-Per-Call services may find IVR optimization invaluable. “Small local businesses rely heavily on inbound telephone calls to drive sales, even in today’s digital economy. This reality has forced ad networks to support performance advertising for the phone, e.g. pay-per-call,” said Dinesh Ravishanker, CEO of CallFire. He continues, “This evolution has spurred an equally aggressive reformation of cloud-based phone systems that provide scalability, international reach, and insightful call analytics.”

About CallFire:
CallFire (www.callfire.com) is an industry leader in cloud telephony services that makes using VoIP simple. CallFire products include hosted IVR, power dialing for agents, voice broadcast, toll free numbers, call tracking analytics and voice APIs.

Contact:
Becky Siegel
Marketing Coordinator
becky(at)callfire(dot)com
Sales: 877.897.FIRE

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This site will provide insight in to the mechanics of call center order taking procedures.

TAMPA, Florida — January 1, 2004 –Designed to provide information for businesses looking for order taking help in selling their product, AnswerFirst Communications, Inc. announced the publication of a new satellite website. This site will provide insight in to the mechanics of call center order taking procedures. With potentially large numbers of inbound calls, businesses increasingly turn to call centers for help in order processing. Ordertaking.ORG provides information on payment processing, web form data collection, dynamic databases, shopping cart options, fulfillment services as well as a wealth of information on which solution is right for your business.

By utilizing the latest toll-free technology and partnering with some of the best web enabled call centers, AnswerFirst allows call center agents to place customer orders in real time. Utilizing an e-commerce website to centralize all of the data collected, most any call volume and most any size of product catalog can be managed. Agents have the ability to view products, take orders, answer questions and process credit cards in real time. In addition, shipping rates, delivery times and appropriate taxation can be configured for orders. Overflow service also provides the additional security of diversifying operator locations throughout the United States so valuable commercial time is not wasted should a single call center go down.

For Further Information:

Contact: Jim Smith
Answerfirst Communications, Inc.
800-435-9332
800-421-9973 FAX
sales@answerfirst.com
http://www.answerfirst.com

Order Taking Website Provides Valuable Information For Business

Company History

Established in 1984, AnswerFirst is a nationally recognized inbound and outbound call center network providing innovative, affordable and technologically driven services to a diverse variety of clients.

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