Compare Call Center Software

Contemporary Web Plus Completes Call Center Software Suite Allowing Call Centers a Comprehensive Web-Based Scheduling, Messaging and Task Management Solution.

Scottsdale, AZ — December 20, 2007 — Contemporary Web Plus, Inc.’s introduction of its MessageRover phone message database and notification system rounds out a complete low-cost suite of call center software products (www.call-center-software-systems.com). The combination of three web-based systems, MessageRover, Appointment-Plus, and Virtual Assistant Manager provides call centers dynamic call center software applications that are hosted by Contemporary Web Plus without the need for capital investments. The combined software solution allows clients to receive instant notifications as call center agents take messages, schedule appointments and work on client tasks. Clients can also log in to their accounts at any time for real time updates.

Contemporary Web Plus’ Appointment-Plus application has been a call center industry leader for web-based scheduling software for many years. Call centers utilizing Appointment-Plus include many of the largest call centers in the North America. Recognizing industry trends, Contemporary Web Plus realized that the use of virtual assistants was becoming more accepted by both large and small businesses, and the general public. Call centers and answering services picked up on this trend and began to offer virtual assistant and concierge services to their clients. Virtual Assistant Manager (www.virtualassistantmanager.com), the first web-based software system for the virtual assistant industry, allows call centers to more easily provide this service.

Recognizing that the Appointment-Plus and Virtual Assistant Manager did not address the fundamental telephone message taking needs of call centers and answering services, Contemporary Web Plus introduced MessageRover software to complete its call center suite of products. MessageRover distinguishes call center offerings from standard phone message systems by allowing call center clients the ability to retrieve their messages anytime, anywhere via the Internet. Clients can be automatically and immediately notified that messages have been taken by both email and text message. In addition, MessageRover automatically creates a permanent and reportable database that can be accessed via client log in.

All three products are web-based, so call centers can take advantage of all of these features without the addition of any hardware. This results in a speedy implementation timeline. In addition to being easy to implement, the systems are easy on the budget. Each is billed on a per-client basis, so there is no large, up-front outlay of money. This makes it easy for call centers and answering services to use the software on an as-needed basis.

Robert La Loggia, President of Contemporary Web Plus, noted, “Our appointment scheduling software system, Appointment-Plus, has been so popular with call centers that we decided to develop additional web-based products that could be utilized by call centers. Allowing call centers to implement any or all of these web-based systems without the need for hardware or capital investment is a tremendous benefit.”

For additional information about any of these useful call center software applications or to see demos, please visit www.call-center-software-systems.com.

About Contemporary Web Plus, Inc.:
Contemporary Web Plus, Inc. is a software development company based in Scottsdale, AZ. Contemporary Web Plus specializes in web-based software applications that demonstrate immediate value in their ease-of-use, simplicity and price. The popular product line includes Appointment-Plus, and industry leading online appointment scheduler, Virtual Assistant Manager, the first web-based software system for personal assistants, and MessageRover, an online phone message management system. Clients include Fortune 500 companies, governments, schools, small/medium sized businesses and single service providers. For information on our call center products, visit www.call-center-software-systems.com.

Contact:
Ryan Kelly, J.D.
Director of Marketing
Contemporary Web Plus, Inc.
email: rkelly@contemporarywebplus.com
phone: (480) 480-1199 Ext. 104

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Cloud Telephony is on-demand voice services provided by a hosted, dynamically scalable, often virtualized, deployment of voice infrastructure that can manipulate inbound and outbound calls through a simple programmable interface.

Los Angeles, CA — May 19, 2009 — The term Cloud Telephony is being tossed around as a catchphrase these days, much like “Voice 2.0” or “Telephony Application Provider.” Picking the right partner is essential to providing a great telephone experience to your customers. The Cloud Telephony team at CallFire has experience deploying scalable call tracking systems and cloud call centers using open source technology for over six years. Today, CallFire released this list of essential features and characteristics of reliable Cloud Telephony providers.

CallFire

REINVENTING TELCO, IN THE CLOUD

On-demand Cloud Telephony systems abstract the complexity of deploying highly available phone systems. An enterprise-grade cloud telephony platform should provide scalability, high availability, programmable integration and useful dashboards with reports. The market is becoming increasingly saturated with unreliable providers and hype. Here’s what you should really be looking for:

ESSENTIAL FEATURES

Scalable IAAS (Infrastructure as a service)
It’s important your provider can deliver high-volume outbound or inbound campaigns, on-demand. This is where the “cloud” matters for the enterprise. Does your system need to handle bursts of 10,000 simultaneous voice calls? If so, be sure to ask if it can.

Customizable IVRs
Users should be able to create powerful, standards compliant, dial plans that don’t tie you to any one Cloud Telephony vendor. Look for VoiceXML or CallFireXML compliance.

IVR Builder GUI.
This is useful for users who don’t want to learn complex languages to get their voice services up and running in minutes.

API, Web & Mobile interfaces.
Multiple interface options ensure real-time, location-independent, management of your voice services.

Reliable Text-To-Speech.
Make sure your Cloud Telephony platform plays crisp, delay-free sound. Providers may use inexpensive TTS engines, resulting in sound delays and call quality degradation.

ESSENTIAL CHARACTERISTICS

Experienced Tech Support
Cloud Platforms are only as good as your NOC & technical team. Expect hands-on developer support and ticketed troubleshooting for your account.

Ease of use
Find a provider with a great dashboard that provides (at minimum) phone number provisioning, campaign summaries and comprehensive reporting.

Distance from headaches
Find a provider with a proven track record of reliability. Ask for references and delegate your Cloud IVR to a battle-proven team. Developing a SIP server farm is not trivial. Alleviate the burden of managing multiple providers, troubleshooting DTMF detection, supporting internationalization and maintaining call quality.

Outsource your on-demand Cloud Telephony needs, to the experts. Visit www.CallFire.com for more information.

About CallFire.com
A Cloud Telephony company with over 12,000 business customers. Our services include Hosted IVR, Cloud Call Center, Call Tracking, Click-To-Call, Phone APIs, Voice APIs, VoiceXML and more.

Media contact:
David Troy, CallFire
213.221.2215

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A report recently released by Mercer LLC found that businesses surveyed struggled significantly with a number of H1N1-related issues in 2009. Taras Kapanaiko, VP Operations of Toronto-based software firm Telax Hosted Call Center, confirms that in 2010, businesses should look to cloud computing to provide solutions.

Toronto, Ontario — December 31, 2009 — A survey report released late last week by global HR leader Mercer LLC found that the number of companies expecting employee illness to have an adverse effect on business grew steadily in 2009. Telax Hosted Call Center VP Taras Kapanaiko commented on the report today, confirming that cloud computing provides the answer to the widespread business continuity issues emerging in the wake of H1N1.

The Mercer survey report outlined that many companies are committed to implementing “telecommuting options for employees if there is an H1N1 outbreak,” a solution that cloud computing makes all the more viable confirms Kapanaiko. “In order for the efficiency of a shared office to be transferred to the employee home, certain technologies are required to keep people connected. Cloud computing allows users an incredible amount of functionality with as little as access to a web browser.”

The Telax VP went on describe how, during the SARS crisis, a Telax client implemented a remote working strategy for its employees, and never went back. “Not only does remote working alleviate the business continuity concerns associated with pandemics, it also delivers added efficiency. It’s a highly sought after perk for in-demand professionals. Viable remote working solutions should be a 2010 resolution for every company.”

The Mercer report listed business continuity as one of the top concerns among employers surveyed. The U.S. Centers for Disease Control and Prevention has estimated that more than 9,800 people have died and 213,000 more have been hospitalized as a result of H1N1 flu in 2009.

About Telax Hosted Call Center:
Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Burberry, CI Investments, Globalive Communications, Health Canada and the U.S. General Services Administration, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit Telax on the Web at www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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Promero announced today its offering of a blended, turnkey virtual and hosted call center solution utilizing 3rd party VOIP carriers.

Pompano, FL — September 28, 2007 — Promero, www.promero.com a Certified Partner of the Oracle Partner Network today announced the offering of a complete turnkey hosted, virtual call center solution that incorporates the option of using 3rd party VOIP carriers.

With the hosted configuration coupled with Quintum VOIP media gateways, Promero has successfully deployed virtual call center solutions with many VOIP carriers including Nexogy, Packet8, XO Communications, and Qwest. The use of virtual phone numbers and Internet based voice traffic enables the customers to take advantage of low or no long distance charges, advanced calling features, low total cost of ownership and virtual remote employee access.

“This hosted deployment configuration provides call center owners and managers with access to best of breed award winning technology for a fraction of the cost of other hosted solutions, ‘said Gregg Troyanowski, president of Promero. “The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features and very low operational cost.”

Promero offers hosted solutions of Oracle’s Contact Center Anywhere virtual call center solution and predictive dialer.

About Promero, Inc
Founded in 2001, Promero www.promero.com is a leading application service provider of Internet-based call center CRM and lead management software. Promero is a Worldwide Oracle PartnerNetwork Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822. Email: sales(at)promero.com

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Feldman Law Center – Harvard?s Study, Citi?s Recommendations and Home Loan Modifications

A new report from Harvard’s Joint Center for Housing Studies indicates that if there is to be any stabilization in the housing market, it will be at “…extremely low levels that will make the climb up all that more difficult.” Muting any of the recent news in the steadiness of new construction and sales are housing price declines, a record level of foreclosures, rising interest rates, and a shrinking job market. Summing up the study, Nicolas P. Retsinas, Director of the Joint Center said, “Although there are some signs of improvement or at least steadiness in new construction and sales, housing starts stand near 60+ year lows and any life in home sales is coming from distressed foreclosure sales, temporary first-time buyer tax credits, and low interest rates that moved higher in recent weeks.”

Sounding like they were trying to find anything at all possible to spin to the positive, the center was optimistic about the coming of age of the “echo baby boom”, counting on the largest generation in American history to “refuel demand for housing of all types”. Considering that the EBB’s are witnessing the meltdown firsthand, it’s hard to make a convincing argument that the collective will be urgently buying real estate any time soon.

Separately Roger Orf, CEO of Citigroup Property Investors, was calling for governments to force banks to sell their foreclosed properties in a process he dubbed “creative destruction”. Orf favors an immediate clearing of the deck in terms of toxic properties as opposed to the malaise of a gradual unwinding of assets.  Orf doesn’t expect fully functioning property lending markets to return before 2011, by when he hoped banks will have completed repair of their capital bases through a wave of real estate sales. The amount of damage to real estate prices as a result of Mr. Orf’s proposal is unknown but when the government forced savings and loans to sell their junk bond portfolios in the early 90’s prices dropped by up to 85% on bonds that were paying interest and backed with solid financials. In that instance, buyers simply stepped aside and let bond prices plummet to levels that carried no risk for the buyers.

What both reports signify is that the need for home loan modifications will continue for the next few years as prices either stabilize or drop and interest rates on mortgages continue to reset and recast. With a relatively small number of reluctant and extremely careful new homebuyers the lenders, servicers, and investors behind today’s mortgages could become much more interested in getting mortgage loan modifications completed, especially if a modification is the only way to generate cash flow from a property in a portfolio. While it’s unlikely that Mr. Orf’s proposition ever comes to pass, the foreclosure of properties will become less desirable if more buyers don’t materialize or if the value of REO’s at the banks continues to decrease.

With over six hundred completed loan modifications The Feldman Law Center proven home loan modification process can help homeowners to either avoid or stop a foreclosure proceeding. If you are struggling with your payments and worried about the possibility of foreclosure, call The Feldman Law Center at (800) 527 8497. Take the first step toward regaining control of your mortgage payments today.

Actual leaked phone conversation. Panamanian call center rep insults an American customer trying to buy a PC computer. I can believable, like a little girl. by Juan Francisco de la Guardia
Video Rating: 4 / 5

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35 million viewers vote on American Idol contestants each week and betting online has become a hugely popular way to participate in the excitement of America’s favorite reality television show. Aces.com Odds Maker Jeremy Ryan listens to the judges, checks the polls and monitors weekly voting trends when he updates his odds each Thursday.

Las Vegas, NV — April 29, 2006 — 35 million viewers vote on American Idol contestants each week and betting online has become a hugely popular way to participate in the excitement of America’s favorite reality television show. Aces.com Odds Maker Jeremy Ryan listens to the judges, checks the polls and monitors weekly voting trends when he updates his odds each Thursday.

While Chris Daughtry and Katherine McPhee have been the odds makers’ and voters’ favorites since Week 1, other early favorites have been eliminated, and some unlikely contestants have survived.

“Every contestant had a chance to win,” adds Ryan. “That’s why odds are different; some are just bigger favorites than others.”

“Of course at Aces.com we were pulling for Ace Young,” said Manager Rene Quesada. “He seemed like such a sure thing for awhile there…”

“The action has been pretty predictable, nothing out of the norm for Idol betting. We’re getting great action on all contestants,” said Ryan.”Idol is live so it always gets great action. With other taped reality shows I generally see only one-way action. For example, for Survivor I had action mostly on 2 people and my guess is you’ll see those two at the live finale.”

Elliot Yamin opened as a relative long shot but, to the amazement of many, he’s still in the running — Paula Abdul gushed over him this week and even Simon Cowell loved him.

“He’s been one of the most talented voices from the start, so I’m not surprised he’s still around,” Ryan said about his personal favorite. “Initially, odds were high to generate more action on him. Our customers didn’t start betting him ‘till later in the show…Week 4 or so. A month ago we had him at 18-1, but only 5% of the money was on him. Now he’s in the final five at 9-1.”

Current odds* on who will be the next American Idol:

Chris Daughtry     13-10    
Katharine McPhee     11-5                
Taylor Hicks     12-5
Elliott Yamin     9-1                    
Paris Bennett     20-1                

For more information, or to arrange an interview, please contact:

Larry Colcy, Publicist
Lyceum Media
Vancouver: (604) 685-6240

About Aces.com
Aces.com has taken over billion in sports and casino wagers since going online in 1997. This year, the retro Vegas-style casino, sportsbook and poker site has accepted over billion in wagers from its nearly one million players. Acquired in 2001 by Sportingbet Plc, a publicly traded UK company, Aces.com is part of the world’s largest internet gaming company. Transparency and accountability provide safety and security for customers. Audited by BDO Stoy Hayward, one of the largest auditing firms in London, accounts are published quarterly on the London Exchange.

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Awards Join Best of Show and TMC Labs Innovation Awards from TMC During 2008

Melville, NY — February 3, 2009 — CosmoCom, the global leader in Call Center Consolidation 2.0, has been recognized with two 2008 Product of the Year Awards for CosmoCall Universe™, its flagship contact center software product. The awards were made by Internet Telephony and Customer Inter@ction Solutions magazines, both published by Technology Marketing Corporation (TMC). Editors applauded CosmoCom for its “vision, leadership and attention to detail” as well as its “commitment to quality and the continued development of the IP communications industry” in developing the next generation contact center solution, the ideal vehicle for enterprises to obtain the benefits of Unified Customer Communications and contact center consolidation. More information about CosmoCom’s call center solutions is available at http://www.cosmocom.com.

TMC Editors have recognized CosmoCall Universe with awards spanning the past decade. This is the seventh straight year that CosmoCall Universe has been named Product of the Year by Customer Inter@ction Solutions. CosmoCall Universe has also won Internet Telephony magazine’s Product of the Year award multiple times. Earlier this year, CosmoCall Universe received a TMC Labs Innovation Award, as featured in Customer Inter@ction Solutions, and was named Best of Show at TMC’s Internet Telephony Conference and EXPO West in the category “Best of Call Center 2.0.”

“We appreciate this consistent recognition by the editorial team at TMC, which has provided excellent industry forums for over two decades,” said Ari Sonesh, CosmoCom’s Chairman and CEO. “It is a testament to our continuous improvement of CosmoCall Universe, and to CosmoCom’s commitment to customer satisfaction.”

A full list of the winners appears on the TMC Web site, www.tmcnet.com, and will be published in the February issues of Internet Telephony and Customer Inter@ction Solutions Magazine.

About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.

About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

Media Contact for CosmoCom:
Communication Strategy Group
Arthur Germain
+1 631-239-6335
www.gocsg.com

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This site will provide insight in to the mechanics of call center order entry procedures.

TAMPA, Florida — January 1, 2004 –Order entry services can be confusing for businesses looking for assistance in selling their product. Designed to provide information for businesses seeking information about order entry services, AnswerFirst Communications, Inc. announced the publication of a new satellite website. This site will provide insight in to the mechanics of call center order entry procedures. With potentially large numbers of inbound calls, businesses increasingly turn to call centers for help in order processing. Orderentry.ORG provides an overview on payment processing, web form data collection, dynamic databases, shopping cart options, fulfillment services as well as a wealth of information on which solution is right for your business.

By utilizing the latest toll-free technology and partnering with some of the best web enabled call centers, AnswerFirst allows call center agents to place customer orders in real time. Utilizing an e-commerce website to centralize all of the data collected, most any call volume and most any size of product catalog can be managed. Agents have the ability to view products, take orders, answer questions and process credit cards in real time. In addition, shipping rates, delivery times and appropriate taxation can be configured for orders. Overflow service also provides the additional security of diversifying operator locations throughout the United States so valuable commercial time is not wasted should a single call center go down.

For Further Information:

Contact: Jim Smith
Answerfirst Communications, Inc.
800-435-9332
800-421-9973 FAX
sales@answerfirst.com
http://www.answerfirst.com

Order Entry Website Provides Valuable Information For Business

Company History

Established in 1984, AnswerFirst is a nationally recognized inbound and outbound call center network providing innovative, affordable and technologically driven services to a diverse variety of clients.

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Contact: Jim Smith
Answerfirst Communications, Inc.
800-435-9332
800-421-9973 FAX
sales@answerfirst.com
http://www.ordertaking.org

More Outbound Call Center Press Releases

Digisofts new virtual call center application is perfect of multi-location and remote agent management.

New York, NY — September 22, 2004 — Digisoft Computers Inc. unveiled today its latest technologically innovative virtual call center application. The solution features a browser-based, interactive agent interface and campaign management application. Designed to maintain central control of a virtual call center, eTelescript provides the flexibility to maximize the potential of home agents, remote call centers and global calling campaigns.

eTelescript provides an ideal solution for businesses with multi-location call centers, remote agents/management or global corporations. Unlimited scalability, minimal hardware requirements and an open system design provide advantages in these operating environments.

Housed on a Web server and built on Microsofts .NET platform, eTelescripts virtual call center application provides users unrestricted secure access to view and manipulate their data. The server can be centrally located within a corporate intranet network or can be opened up to the public Internet, enabling secure access from anywhere. Integrated telephony features synchronize with the agent module to provide telephony to local and remote agents.

Digisoft is proud and excited that we are able to provide a revolutionary web-based application to an industry we have served for nearly fifteen years. In eTelescript, we have succeeded in establishing a robust application that enables call centers to compete on every level”, remarked Robert Garber, Executive Vice President of Digisoft.

ETelescrripts virtual call center application provides the capability to empower remote global agents and call center supervisors. A unique web-based GUI interface enables campaigns to be developed and published on the Internet quickly. With browser-based administrative control, supervisors are able to remotely manage virtually all contact center functions.

Digisoft Computers, Inc. manufactures a leading PC-based call center, predictive dialer and CRM software solution. Digisofts Telescript was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. With 17 industry-bestowed awards, Digisofts products are widely known as a flexible, robust system designed to immediately increase call center productivity.

For additional information, please contact Andrew Davidson at 212-687-1810 x 105 or visit www.digisoft.com.

 
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TouchStar Refers Customers to a Press Release Issued Last Week from a Competitor

Denver, CO — September 3, 2008 — To address any confusion on the part of customers who may have heard erroneous information, TouchStar refers its customers to a press release issued last week from one of its competitors. The following excerpt may address erroneous information that may be in the marketplace:

“Berlin, NJ — August 22 2008: It has come to Dial Connection’s attention that certain of its employees may have made disparaging statements regarding TouchStar in the commercial marketplace. Dial Connection acknowledges that it has no information regarding TouchStar’s financial condition or viability. Dial Connection regrets any potential confusion that may have been caused by its employees’ statements regarding TouchStar.”

About TouchStar
TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, and an IP PBX phone system. For more information, please call 303.338.0200 or visit www.touchstar.com.

Contact:
Brian Smits
Global Director of Marketing
TouchStar
303.338.0200 x204
pr @ touchstar.com

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