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Denver, CO — June 3, 2008

TouchStar, a world class call center technology developer, today announces that its Annual User Group Conference will be held in Vail, Colorado, September 15th through 17th, 2008. At the conference, TouchStar will publicly reveal innovative call center solutions that will continue to change the call center industry.

TouchStar call center technology users will benefit from learning about many new developments. First, TouchStar and NMS will showcase their new highly scalable and reliable enterprise call center software and hardware. Second, TouchStar’s newly announced free call center marketing services will be reviewed in detail. Third, industry specific discussions and presentations will be more interactive than ever to maximize learning opportunities. Fourth, TouchStar will demonstrate new applications that have already been released such as: Best Time to Call, Real Time Data Exchange, and new Web applications. Also, a surprise guest will speak about leadership and customer service in call centers.

Rick Morris, TouchStar’s COO, commented: “Our customers always anticipate the opening comments from our CEO, Steve Bederman. This year is going to be very interesting because Steve will make two exciting, even surprising, announcements. Steve is a visionary. Everyone in the communications industry is going to be interested in hearing what he says. Of course, Steve will also do it in his uniquely passionate and direct way.”

TouchStar will showcase its new 2008 Enterprise Call Center software that is integrated with NMS Communication’s carrier class hardware. TouchStar clients now have world class reliability and scalability for thousands of call center workers anywhere in the world. NMS’ high-performance development platforms for converged PSTN and IP telephony and video solutions are used around the world as the foundation for a wide range of revenue-generating voice, video, and data applications.

“TouchStar’s growth continues to accellerate; we are helping our clients achieve greater success along with us. This year we began providing free marketing services to our clients to help them grow. At the user group, we will demonstrate the results of our efforts and work along with our clients to improve our free marketing services,” said Brian Smits, TouchStar’s Global Director of Marketing.

Vail provides TouchStar call center technology users with more social and active events than ever before. Outside of the training periods, activities will include: a golf tournament, spa services, shopping, hiking, fly fishing, horseback riding, and other mountain activities. Social events will be held in multiple locations in Vail Village during the event.

For more information about the TouchStar 2008 User Group in Vail, please call 303.338.0678, email (pr @ touchstar.com), or visit www.touchstar.com.

About TouchStar

TouchStar is a rapidly growing developer of world class call center technology and unified communications with on-site and hosted deployment options. TouchStar serves over 2,500 businesses from its headquarters in Denver, Colorado, and eight global offices. TouchStar has been named as one of the Denver Business Journal’s “Fastest Growing Large Private Companies in Colorado” for five years in a row. TouchStar acquired three competing companies in the last three years. TouchStar’s unified communications products include: call center software, VoIP and PSTN telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, compliance management, IP PBX phone system, hosted call center software, and its new Best Time to Call application. For more information, please call 303.338.0678, email (pr @ touchstar.com), or visit touchstar.com.

Contact:

Brian Smits

Global Director of Marketing

TouchStar

303.338.0678 x204

(pr @ touchstar.com)

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Denver, CO — April 25, 2008

TouchStar today announces that its 2008 Enterprise Call Center System now includes new load balancing and multi-threaded software architecture, expanded network and signaling compatibility, new redundant hardware architecture, and support for NMS Communications Open Access™ carrier class media processing platform. TouchStar now scales to support thousands of call center agents anywhere in the world on a variety of networks. TouchStar guarantees that its innovative call center system can rapidly reduce costs for enterprise clients.

Brian Smits, TouchStar’s Global Director of Marketing said: “This is a very exciting next step for TouchStar. TouchStar’s larger competitors are going to have a difficult time competing with TouchStar’s business model that offers fair pricing, open integration, all necessary features, and support for global networks. I guarantee that TouchStar can reduce enterprise call center costs with this innovative call center system. I am so confident that enterprise clients will immediately reduce expenses with TouchStar 2008 that I am going to give one away by May 2nd to prove the point.”

By combining TouchStar’s new call center software, and NMS’s carrier class hardware, TouchStar clients now have world class reliability and scalability. NMS Communications offers scalable high-performance development platforms for converged PSTN and IP telephony and video solutions. The systems are designed to meet the connectivity, flexibility, and performance requirements of new applications such as VoIP gateways and IP media servers. NMS platforms are used around the world as the foundation for a wide range of revenue-generating voice, video, and data applications.

NMS joins Dialogic as a fully supported unified communications hardware platform that is compatible with TouchStar’s call center software. TouchStar will continue to offer and support Dialogic hardware. Additional technology platforms may also become integrated in the future.

Robert Killory, TouchStar’s Director of Development, commented: “NMS and TouchStar are developing new functionality that will provide TouchStar clients with the opportunity to offer innovative value-added services on mobile and converged networks around the world. TouchStar clients gain reduced risk with two available hardware platforms, a wide range of functionality options, incredibly fair pricing, and a passionate business partner in TouchStar.”

About Touchstar

TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, Best Time To Call software, and an IP PBX phone system. For more information, please call 303.338.0678 or visit www.touchstar.com.

About NMS Communications

NMS Communications, a division of NMS Communications Corporation (NASDAQ: NMSS), provides enabling technology and tools for the rapid development and deployment of value-added services on mobile and converged networks. From traditional voice mail and interactive voice response systems to ringback tones, voice SMS, and interactive mobile video, NMS platforms are used around the world as the foundation for a wide range of revenue-generating video, voice and data applications. Visit www.nmscommunications.com for more information.

Contact:

Brian Smits

Global Director of Marketing

TouchStar

+1.303.338.0678 ext 204

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The Different Call Center Software Products

The official name for the line of business Promero is engaged in is the Application Software Service Provider and Software Reseller industry. In plain language, Promero sells software made by other software manufacturers like Oracle and also Promero-authored software products as well. At present, Promero has six types of call center software as part of its service to the call center industry.

First off in the Promero arsenal of call center software products is the Oracle offering dubbed Contact Center Anywhere which can transform your contact center into a bonafide virtual call center. With this award-winning product, your call center may benefit from its total range of call center applications (inclusive of the Predictive Dialing application, and a host of other features, namely the ACD, the IVR, the Call Center Management Reporting, and the Call Recording and Monitoring features.) This call center solution aims to integrate the Inbound plus the Outbound functions of your call center by relying on the format known as Hosted On Demand, or as the CPE format, or the Hybrid type of customer owned licenses of the Promero software management system.

But what happens if you merge the Contact Center Anywhere call center solution with another software called the ProStar Lead Manager, plus integrate these two into the SugarOpenSource CRM Open-Source architecture? You wind up with a Hosted CRM Software (or Customer Relationship Management program) called ProStar CRM instead. ProStar CRM happens to contain important contact center software features (like the Dynamic Web Form Design aspect, the Real Time Intelligent Lead Distribution aspect, and the Campaign Management feature that can apply either to traditional media and online media.)

Now, Promero has also come up with the ProStar Smart8 which allows your organization to automatically route Inbound 800 calls based on the business requirements of each client. This is possible because the ProStar Smart8 can function as an intelligent call routing dealer locator that does not need any special software or hardware to be functional. In fact, you can use the ProStar Smart8 with every phone system currently being used by your organization. The call center technology of the ProStar Smart8 permits the sharing of browser-based reports by users, simply by accessing the Internet, so that campaigns can be gauged based on real-time results.

If on the other hand your organization requires lead sharing based on Internet access, then you might need the Promero hosted software called the ProStar Lead Manager instead. If your call center business staff and executives are constantly doing lead sharing, then the ProStar Lead Manager is the perfect hosted call center software for your needs.

There are two more call center software applications that are on the Promero list of call center solution products that you may need. These are the ProStar On Demand call center solution, and the ProStar Chat call center solution. The ProStar On Demand allows one hosted platform to contain the three different types of programs contact center operators would need (namely, the Contact Center Software Lead Management Software; the Customer Relationship Management Software; and the Sales Analytic Software.) On the other hand, there is also the totally Web-based ProStar Chat which was designed to boost sales for your call center yet keep operational costs at a minimum.

Whichever of these you opt for, you can be assured that Promero stands by its products so that you (the call center operator) will only get the best software package you really need for your call center.

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VMukti.com Call management software, contact center solutions and Campaign video. For more info : www.vmukti.com contact@vmukti.com

Review of Contact Center Software Prostar CRM

CRM or Customer Relationship Management is automated business ability making this system very simple to use and very quick as well. This system will allow you agents to concentrate on the job at hand, which is selling and not entering copious amounts of data. Lead reservation can be simply done automatically and the system will do the work for you, making this a very good business decision as your agents will have more time for selling and making those ever important calls.

The CRM which is an Open Source Tool can make the job of maintaining the call center and for making the easy to use system very user friendly indeed. This CRM has all the features that you will require to keep your agents well on top of things at the coal face and have them making even more calls per hour and increasing the overall efficiency of the center.

Combining with a Preview Dialer is to make this system one of the best on the market and the combination will enhance the productivity by making placing those important calls to customers even easier. Each telephone number becomes just a mouse click away and this make for ease of use, or create a call list from the CRM to compliment the joining of these two systems to further enhance the overall efficacy of the center once again.

You can be sure of increasing sales and customer service with the joining of these two systems and the agents will love you for it, as well as being open sourced Prostar CRM has featured highlights that are simply integrated into sales and further made-to-order Lead Generation and lead management, with built in sales forecasts and also examine your advertising campaigns.

Being a web based system this easy to use and well maintained product will only enhance the overall performance of your center with the lesser need for administering as this is done mainly for you. And upgrading is a simple operation also, so it is a winning combination that will only improve the customer satisfaction of your business and further the standing you have with your existing and new clientele. This is an affordable option to your managing your call center and leveraging the power of the internet you can’t go wrong, you only have to log in and you’re basically away and running.

The Pro Star Features, most cost effective CRM in the world, Integrated with Call Center Software, Marketing Reports, unequalled user credence, simple to use, fully integrated with websites, auto lead generation and the list goes on this is the answer to those nagging problems that you may be experiencing with your current system, what not check it out?

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How Using the Right Call Center Software Can Help you Comply With Legal Restrictions

It is just unfortunate that call centers have acquired a disreputable reputation due to the actions of certain contact center agents and their respective contact center companies that have annoyed, and infringed upon the rights of prospects and customers. This is why in the US, call center agents and their call center companies have to abide by certain laws and regulations such as those set by the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC)to avoid getting into legal trouble.

One way your call center can be compliant with US laws and regulations is by using the Predictive Dialer system of the Oracle Contact Center Anywhere call center solution offered by Promero. The Predictive Dialer helps your contact center agents prevent as many abandoned outbound calls as they can. An outbound marketing call is considered abandoned when a prospect or customer does answer the call but the telemarketer delays by up to two seconds the transfer of the call to an authorized sales rep. The FTC actually has a special Telemarketing Sales Rule which imposes restrictions on the number of abandoned calls your contact center agents can incur within a day.

You can use the Virtual Call Center feature of the Oracle Contact Center Anywhere call center solution to automatically restrict the percentage of abandoned calls to just 3%. This allows your call center to remain within the boundaries set by the Telemarketing Sales Rule. Another feature of the call center software that can help you meet the Rule requirements is the Predictive Dialing feature which you can set to permit an outbound marketing call to ring only for up to 15 seconds maximum (or four rings maximum) before the unanswered call will be disconnected.

If a marketing call is initiated but the sales representative in charge cannot immediately answer the call, you can set the software to play a pre-recorded message giving details to the prospect or customer who answers the call. The pre-recorded message may contain such details as the company you are calling on behalf for, the contact number of the call center, and for whom you are calling the prospect for (like, for which client and which account you are working for at that time.) The message has to be played within two seconds from the instant someone answer the phone call.

Now what do you do if you want to call someone who may seem like a good prospect but who has made it a point to have himself placed on a Do Not Call list? Actually, you should just look for other prospects because it is illegal to pursue that prospect by even making one phone call. This is a very important rule to follow so that the public knows your organization respects their rights to privacy and their decision not to be bothered with your phone calls.

Vmukti.com call center software, predictive dialing software and Video for creating Collaborative Module-7 For more info : www.vmukti.com contact@vmukti.com
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Fredericton, NB — July 20, 2010

Indosoft, Inc., a global provider of call center software, announced today that Orinoco Call Center has successfully deployed Indosoft Q-Suite call center ACD software to improve the performance of its contact center technology platform and enhance its call center service offerings.

Orinoco Call Center uses Indosoft Q-Suite call center ACD software for all its 7 by 24 inbound contact center services and periodic outbound predictive dialing campaigns. Orinoco Call Center has increased productivity by using Q-Suite ACD software, which includes easy-to-use, built-in tools like Script Builder and Dialplan Builder to setup and manage all contact center operations. The deployment provided an out of the box, feature-rich contact center technology platform for Asterisk that can scale with growth. The powerful call center ACD software for Asterisk telephony, geared towards medium and large call centers, is capable of scaling to multiple Asterisk servers and eases setup and management tasks for all contact center operations.

“We were searching for a call center software solution that provided a full featured ACD and a predictive dialer to upgrade our contact center technology platform,” says Quinton Wijburg, Business Delivery Manager at Orinoco Call Center. “We had been using Asterisk for some years and understood its value as a hybrid PBX. Our primary criteria in selecting new call center software were achieving full control and management abilities of the day-to-day call center setup and operations. With its Web based GUI, Indosoft call center software Q-Suite provides all the essential features of a high end call center ACD, including skills based routing, queue prioritization, disposition codes and predictive dialing. We can now effectively manage our contact center technology platform, our staff and our contact center service offerings.”

“The Q-Suite is a full feature call center software solution for Asterisk, the dominant hybrid IP PBX, which matches or exceeds the feature-sets of most contact center technology platforms, yet delivers a considerable cost savings,” says Gabe Bourque, VP of Operations at Indosoft. “With its unique and flexible toll-sets, Q-Suite provides contact centers with a cost-effective, industry leading call center software for all their contact center telephony and CTI requirements. By deploying Q-Suite call center ACD software, contact centers can improve their technology platform without huge up-front capital investment associated with traditional call center equipment.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk and has been providing call center solutions to medium and large contact centers around the world for over nine years. Its advanced, feature-rich call center ACD software meets and exceeds client requirements while delivering a considerable cost savings over traditional call center equipment. Indosoft also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. The Indosoft Q-Suite call center ACD software is also available for private label to contact center technology platform solution providers.

About Orinoco Call Center

Orinoco Call Center, located in Gaborone, Botswana, has been providing call center services for over 7 years. It offers cost effective inbound call center service with IVR Automatic Call Distribution and Skills based Routing for customer service support services to businesses in the country. It also offers Outbound services including predictive dialing for its clients.

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Vmukti.com provide Contact Center Solutions, predictive dialing software and Call Management Software. For more info: www.vmukti.com contact@vmukti.com
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