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Charlottesville, Virginia (Vocus) March 31, 2010

Inova Solutions, a leading provider of call center reporting technology, today announced that its Inova LightLink™ middleware is compliant with Avaya IQ 5.0.1 using the Inova historical interface to capture ACD contact center data from Avaya Aura™ Communication Manager. Avaya is a leading global provider of business communications applications, systems and services.

The LightLink middleware helps contact centers monitor and report key metrics from various sources, including automatic call distributors, workforce management systems and internal databases, in order to streamline operations and improve productivity. LightLink supports visual reporting on LED reader boards, LCD monitors, web-based dashboards and agent computer desktops. Previously, Inova LightLink achieved Avaya compliance with Avaya IQ using the Inova real-time interface, and now it is also compliance-tested by Avaya for compatibility with Avaya IQ 5.0.1 using the historical interface.

“Our clients trust Inova and Avaya for business-critical operations,” said Inova Solutions CEO Peter Sisti. “Compliance testing eliminates much of the risk associated with integrating technology platforms. For 26 years, our clients have depended on our commitment to interoperability testing to eliminate that risk, and extend the value of technology in their contact centers,” said Sisti.

Inova Solutions is a member of the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure — speeding deployment of new applications and reducing both network complexity and implementation costs.

“Companies like Inova Solutions are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, Developer Relations, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Inova Solutions

Inova Solutions is a leading provider of real-time communication solutions that help contact centers and other organizations instantly communicate vital information. Founded in 1984, Inova Solutions is headquartered in central Virginia with sales and service representation worldwide. For more information, visit www.inovasolutions.com/call-center-reporting and http://www.inovasolutions.com/call-center-reporting/partners/avaya-cms.htm.

Media Inquiries:                        :

Maureen McGrath, Inova Solutions                

434-951-8126                            

mmcgrath(at)inovasolutions(dot)com                

Media Inquiries

Jonathan Varman, Avaya

908-953-6432

ljvarman(at)avaya(dot)com

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Houston, TX — October 24, 2007

Spectrum Corporation, a leading provider of real-time software and display technologies for the contact center, today announced that its neXorce software is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

The neXorce software, a powerful data collection and delivery system, helps businesses communicate actionable information to desktop dashboards, plasma screens, wallboard statistics, web pages, scheduled email or mobile devices. The application now is compliance-tested by Avaya for compatibility with Avaya Call Management System 14.0, an application that helps businesses monitor and analyze contact center performance.

“Over the years Spectrum has built a significant base of customers who use our software and display products in their Avaya contact centers,” said Gary Liddell, vice president of Spectrum. “neXorce allows these customers to deliver contact center intelligence throughout their organization and achieve new levels of performance. Companies can take advantage of today’s open, standards-based platforms and deliver key performance data from multiple sources to specific targets throughout the organization…anywhere in the world.”

Spectrum Corporation is a member of the Avaya DevConnect program–an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Platinum Level member of the program, Spectrum Corporation is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure–speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Spectrum Corporation who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Spectrum Corporation

Headquartered in Houston, Texas, Spectrum Corporation is a global provider of real-time software and display technologies. Since 1971, Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency for the contact center. The company has serviced FORTUNE 100® and FORTUNE 500® companies with software and hardware installations worldwide. Spectrum’s real-time reporting and alerting software delivers database statistics, metrics and critical messages to plasma screens, wallboards, desktop screen pops and more. Award-winning products include software applications, state-of-the-art display devices such as IP wallboards and integration/installation services. For more information, visit www.specorp.com.

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Find More Avaya Contact Center Press Releases

Charlottesville, VA (Vocus) March 18, 2009

Inova Solutions, a leading provider of real-time call center reporting, today announced that its Inova LightLink™ middleware is compliant with Avaya IQ from Avaya, a leading global provider of business communications applications, systems and services.

The LightLink middleware helps contact centers monitor and report key metrics from various sources, including automatic call distributors, workforce management systems and internal databases, in order to streamline operations and improve productivity. LightLink supports visual reporting on LED displays, LCD monitors, web-based dashboards and computer desktops. The application now is compliance-tested by Avaya for compatibility with Avaya IQ.

“Avaya compliance is important to many of our clients,” said Inova Solutions President and CEO Tom Hubbard, who noted that Inova has been serving call centers for 25 years. “By integrating with Avaya, our clients raise awareness of call queue data that empowers agents and managers to act more quickly and deliver superior service,” said Hubbard.

Inova Solutions is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Inova Solutions who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Inova Solutions:

Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help inbound and outbound call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. For details, visit www.inovasolutions.com/call-center-reporting.

Maureen Mcgrath

Inova Solutions, Inc.

434-951-8126

mmcgrath (at) inovasolutions.com

Lynn Newman

908-953-8692

Avaya

lynnnewman (at) avaya.com

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Knoahsoft Announces Pci Compliance For Today’s Ip Contact Centers

HENDERSON, NV–(Marketwire – February 23, 2010) –  KnoahSoft, Inc., the innovative provider of call recording, quality and performance management software for contact centers, today announced that Harmony 3.0 complies with the Payment Card Industry (PCI) Data Security Standards.

“With all of the concerns about security today, particularly after some of the breaches that have compromised the information of so many consumers, it’s important for companies to know that they are working with vendors and suppliers who will safe guard their customers’ information as closely as they would guard their own,” said Sri Myneni, CEO of KnoahSoft, Inc. “We’ve worked diligently to ensure that we have the best safeguards available, including those that meet PCI standards, which is critical for today’s IP contact centers.”

Among the security protections that KnoahSoft has implemented include:

Advanced Encryption Standard 256-bit encryption to protect recorded and archived data. AES 256-bit is the most reliable, efficient and strong encryption algorithm available today.
Ability for clients to move, archive and store end-customer data while also protecting unauthorized access from inside or outside the company.
Tight integration and synchronization with Active Directory for authentication and single sign-on.
Enhanced password policy setting, including automatic expiration, syntax settings and lockouts for unauthorized passwords to protect against computer-generated password attacks and poor password selection/management by employees.
Ability to mute or eliminate personal information from phone conversations and screen captures.
Audit trail information that helps trace and block system intrusion attempts.
Ability to watermark recordings so no tampering of recordings can occur.

“As a company trusted with the personal information of thousands of customers, it is essential that we work with business partners like KnoahSoft that have the same attention to detail in its security precautions as we do,” said Tom Ripley of Agora Marketing.

About KnoahSoft

KnoahSoft delivers innovative, web-based, and affordable VoIP and contact center performance management and analytic solutions. Built using the latest technologies and design techniques, KnoahSoft products are tested, continuously enhanced, and architected for easy implementation, maintenance, and use. KnoahSoft is an Avaya DevConnect Gold member and a Cisco Technolo

Geben Sie Ihren Kunden die Antworten, die sie benötigen und Ihren Agenten die Freiheit von überall arbeiten zu können. Mehr Informationen unter www.avaya.com/de Unser Ziel besteht darin, qualitativ hervorragende Kommunikationslösungen anzubieten, durch die Unternehmen leichter ihr Potenzial freisetzen können. Avaya ist ein weltweit führender Anbieter von Kommunikationssystemen für Unternehmen jeder Größenordnung. Dazu gehören Unified Communications- und Contact Center-Lösungen sowie Dienstleistungen, die sowohl über Avaya direkt als auch über Vertriebspartner erhältlich sind. Kunden setzen Avaya-Lösungen und -Services ein, um die Effizienz ihrer Geschäftsprozesse zu steigern, die Zusammenarbeit von Mitarbeitern, Kunden und Partnern zu optimieren, den Kundenservice zu verbessern und ihre Wettbewerbsfähigkeit zu erhöhen. Für die Branchen Fertigung, Finanzdienstleistung, Gesundheitswesen, Hotellerie und öffentlicher Dienst stehen spezifische Lösungen zur Verfügung.

Join us on a virtual tour of Avaya’s booth at VoiceCon 2010 and learn about Avaya Contact Center 7.0 with Scott Hanwell.

Parsippany, NJ — May 3, 2007

TelecomWeb’s “The Next Generation Contact Center Report” (www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP contact-center environment.

This week’s briefs include:

Envision Receives ‘Positive’ Rating
Envision Telephony Inc. is ranked “Positive” in Gartner’s latest “MarketScope” study…

PSS IVR A-OK With Avaya
Product Support Solutions says its FlexxGate Media Gateway is compliant with key Avaya contact-center solutions…

UEI Adds Another Cableco Customer                    
NewWave Communications will use UEI’s Active Support service to handle overflow inbound repair calls …

White Paper Talks Up Hosted IVR Services
Retailers increasingly are looking to speech-enabled IVR solutions to improve business performance …

Should Call Centers Receive Tax Abatements?
The San Antonio City Council may revise its tax phase-in guidelines to include call centers …

Featured articles on the “The Next-Generation Contact Center Report” include:

Survey Sez: More C-Level Support Needed For Contact Centers

Are contact centers perceived by senior enterprise management as strategic assets to their businesses and a high priority when it comes to investment in growth and capabilities upgrades?

Save Your Center (and Job) from Offshore Outsourcing

During the past few years, a number of businesses have made the decision to outsource their contact center operations overseas. However, if your company is only looking at wages when considering outsourcing, then it risks making a dangerously short-sighted decision.

Top Ten Leverage Points for Improving Contact Center Performance

Why do some contact centers achieve quantum leaps in performance while others just chug along?

To read articles, news briefs and white papers, please visit “The Next Generation Contact Center Report” at www.telecomweb.com/ccr.

About “The Next Generation Contact Center Report”

“The Next Generation Contact Center Report” microsite is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP contact-center environment.

About TelecomWeb

TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit www.TelecomWeb.com.

Contacts:

Sharon Valencik, research & marketing director, 800/610-3109, telecom @ telecomweb.com

Debra Wayne, managing editor, 301/354-1801, telecom @ telecomweb.com

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Avaya Facephone is only a sampling of how businesses can leverage the power of Social Media and Unified Communications.

Houston, TX — April 5, 2007

Spectrum Corporation, a leading a solutions-based sales organization specializing in contact center applications, today announced that its VectraView™ Suite software is compliant with key contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

VectraView Suite software creates dynamic graphical displays that can be distributed to a single screen or globally, empowering viewers with current information to make better decisions. Data from multiple sources can be combined to create colorful charts, gauges, messages, video or other graphical content displayed in real time. Businesses can feature real-time statistics or metrics, training videos, presentations, Web pages, corporate employee communications and news or financial information on plasma screens, flat panels, LCDs or large displays. Multilevel thresholds and automatic color schemes are additional features that add power and a very professional look to this easy to manage product. The application now is compliance-tested by Avaya for compatibility with the Avaya Call Management System, a solution that provides businesses with the tools they need to analyze and improve the performance of their contact center operations.

Spectrum Corporation is a member of the Avaya DeveloperConnection Program–an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

“Integration with the Avaya’s open, standards-based platform of products was a natural for us and has been well-received worldwide,” said Gary Liddell, vice president of Spectrum Corporation. “Bringing the VectraView Suite to market and getting it in front of so many so quickly could not have been done without Avaya’s DeveloperConnection program. Compliance testing from Avaya was a crucial step in our development and ensures that our customers around the world get an innovative and reliable product that is compatible with their Avaya contact center operations.”

As a Platinum member of the DeveloperConnection program, Spectrum Corporation is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure–speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Spectrum Corporation who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications – and distinguished by comprehensive worldwide services – Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

About Spectrum Corporation

Headquartered in Houston, Texas, Spectrum Corporation is a global sales organization specializing in real-time display technologies for the telecommunications industry. Since 1971, Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency for the contact center. The company has serviced Fortune 100® and Fortune 500® companies with software and hardware installations worldwide. Spectrum’s real-time reporting and alerting software delivers database statistics, metrics and critical messages to plasma screens, wallboards, desktop screen pops and more. Award-winning products include software applications, state-of-the-art display devices such as IP wallboards and integration/installation services. For more information, visit www.specorp.com.

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