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Home Page > Business > Reasons to use voice broadcasting
Reasons to use voice broadcasting
Posted: Aug 18, 2010 |Comments: 0
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Reasons to use voice broadcasting
By: Darrels Gould
About the Author
We offer <a href=”http://voice-broadcasting.net”>High volume voice message broadcasting services for political robocall campaigns as well as overflow capacity and <a href=”http://robocallrebates.com”> robocall rebates.</a>
(ArticlesBase SC #3071182)
Article Source: http://www.articlesbase.com/ – Reasons to use voice broadcasting
The modern telephony landscape is rapidly changing and advancing . Failure to keep up with technology often spells doom for many businesses. One of the most quintessential of these technologies is the “robocall.” At their core, these use computer software to drive a phone system and dial out. However, they can be blended with many, many more powerful features which can solve a wide range of business needs.
With the ability to auto-dial a phone comes a great deal of power over your telephony system. Far from just dialing numbers, these systems are able seriously decrease the amount of man-hours needed to maintain any business communications network. Rather than sit and wait for on the line for people to answer, agents are able to spend their time dealing with live calls, making sales or supporting customers, which is what you’re paying them for. Why waste your skilled agents valuable time waiting for someone to pick up the phone, when the system can do it for them?
Of course many of these systems aren’t just limited to basic automated dialing and connecting agents to calls. Integrating with your existing business backend software can be extremely useful. Feeding the dialer calendar information can make it smartly route calls. “So agent Bob is on vacation this week? No problem, Steve is listed as an alternate contact, connect him instead.” Redirecting connected calls based on time of day or average workload is also possible, leaving you with an amazingly all around flexible business too.
If you’re shopping for an adaptive dialer/robodialer type system, you’ll find a lot of highly specialized niche markets. There are a wide variety of software packages that can turn normal PCs’ into robodailing controllers, while on the high end, many leading edge business phone systems from providers like Avaya or Cisco are capable of performing this task as well, as a side feature to their more robust packages. With such a wide array of offerings, it’s not hard to narrow it down to the niche of functionality you need and still find a few products which can fulfil those needs..
Whatever your choice, you’ll need to integrate it with your existing phone system or upgrade to facilitate use of it. If you’re running a call center, you’ll likely need to prepare for some retrofitting. The good news though is that the increased demand for systems like these has seen to it that the prices for this sort of hardware are all quite reasonable. On the other hand, if you’re looking for more general business oriented PBX integrated robo-dialers, you may not need much upgrade at all to integrate them. These can bring even a wider array of features, though take quite a bit more setup.
In either case, your business will certainly be able to reap the benefits of the extra information and productivity that a robocalling system can bring.
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We offer <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://voice-broadcasting.net”>High volume voice message broadcasting services for political robocall campaigns as well as overflow capacity and <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://robocallrebates.com”> robocall rebates.</a>
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The telephone – century old technology, yet still still so deeply ingrained and ubiquitous in the modern business world. However, not everything has to be quite so antiquated. The man-hours and work wasted while sitting on the phone for hours on end each week can be eliminated. Modern predictive dialer technology can save much of the drudge work involved in repetitive phone tasks, leaving your business running smoothly and at a much higher rate of productivity.
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We offer <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://voice-broadcasting.net”>High volume voice message broadcasting services for political robocall campaigns as well as overflow capacity and <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://robocallrebates.com”> robocall rebates.</a>
Portsmouth Mid Atlantic Business Communications
In business and need to communicate better? Mid Atlantic Business Communications of Portsmouth, Virginia, is an authorized business partner with the top three global telecommunications experts: Cisco, Avaya, and Nortel. Contact these VOIP experts 24/7 for more information about their phone systems. Visit us www.yellowpages.com
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Home Page > Business > 3 Tips For Telecommunications For Your Company
3 Tips For Telecommunications For Your Company
Posted: Oct 21, 2010 |Comments: 0
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3 Tips For Telecommunications For Your Company
By: BuyerZone
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BuyerZone is a leading online service provider that connects buyers and suppliers for a range of services and equipment such as Office Phone Systems.
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Article Source: http://www.articlesbase.com/ – 3 Tips For Telecommunications For Your Company
There are a lot of different aspects to business you will need to figure out in order to be successful. The majority of these aspects will include ways for your business to have better contact with clients. This is important so that you will be able to make important sales calls to clients to get them on board for buying products or services. It is also important to have good communications systems so that you can receive phone calls from important clients. The better your phone systems are, the better your chances are that you will be able impress your clients and remain profitable.
One of the biggest pitfalls companies will fall into is paying a lot of money for telephone systems which will not provide you with everything that you need in order to establish better contact with your clients. The great thing about having a VoIP telephone system is that you will be able to accomplish important tasks which will save you a lot of money. This includes the ability to receive phone calls through a virtual secretary, transfer calls immediately even outside of the office, and develop call centers cheaply.
Choosing between any of there for your business telephone systems will allow you to get more from your VoIP service. You will be able to save money while getting more done. Streamlining your office will make the difference between being able to merely keep your head above water and having the ability to get ahead of the competition. Take a look at these different benefits that you can get from VoIP so that you can decide whether it is the right system for you or not. If you are like most businesses these days, you will find that this is the perfect fit for your company.
PBX: The Virtual Secretary
The way that the phones are answered gives people either the right or the wrong impression of your business. This is why many will go through a lot of training by which they will show those answering the phones how to do so. The problem is that even after training, there is no guarantee they will answer the phone the right way every time. There is also no guarantee they will treat every phone call with the importance and respect that they deserve.
When you install a VoIP system in your office, you will be able to install a PBX system. This is a system which will automatically answer the phone and offer clients the ability to choose from a menu of options which will direct their phone call to the right employee. The same system can also take messages which you will never have to worry about whether or not you will receive. Best of all, when you have a virtual secretary, you can save the money having to hire a secretary for the office.
Phones Which Never Go Unanswered
Nothing is more disconcerting than when you lose a client because they were not able to call your company. This can happen from different problems which are beyond your control. Connection problems, problems in the company providing your service and more will cause you to miss important phone calls. There is no reason why your phone number should not ever go to a dead line. With the modern systems available, there is no reason why you should ever have to deal with this.
The key to making sure your phones will always be answered is to make sure that there are two different routes by which the same PBX system can be accessed. This will make sure that the phone calls you receive will always be answered by your company. Another option here is to set up a system by which phone calls will be transferred to a different location if a connection problem in your system is ever detected.
Establishing Better Call Centers
Another great thing about the VoIP phone systems is their ability to handle as many phone calls as possible. This is great for those looking to set up a call center. If you are worried about the cost, you can set up service through companies like Avaya which will allow you to lease the phones and the service. You can install up to 20 lines – which would normally be a ,600 charge – for only 3 per month. This will allow you to spend very little money in order to get the service you desperately need.
Best of all, because the VoIP phones are run through the computers, you will be able to establish a computerized system by which you will be able to make phone calls off of a call list to gain more business. The computer screen can even be set up to go between information known about the clients and any suggestions which will help you to sell the product or service.
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GN Netcom Headset
Posted: May 31, 2010 |Comments: 0
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GN Netcom Headset
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Telecom Superstore offers a great collection of GN headsets for contact center, office & call center at affordable prices.
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Article Source: http://www.articlesbase.com/ – GN Netcom Headset
GN Netcom is a subsidiary of GN Great Nordic, a Denmark based technology conglomerate established in 1869. GN Netcom was established in 1987 as a result of a spin off from GN Danavox. GN Netcom is among the leading suppliers of hands-free communications solutions.
The Stetomike was the first GN Netcom headset. GN Netcom introduced the world’s first noise cancelling microphone, the first multi-purpose amplifier, the first single cord binaural headset, and the first headset with a built-in amplifier. In addition, GN Netcom launched the world’s first commercially available headset using the Bluetooth wireless technology in 2000. In August 2000, GN Netcom acquired Jabra Corporation, San Diego, a leading manufacturer of headset solutions for mobile phones.
Popular GN Netcom Headsets
GN 9120 Wireless Headsets: The GN 9120 wireless headsets are primarily meant for enterprise use. The device is integrated with a secure conference call facility and noise cancelling mechanism. It has up to 150m range and a 12 hour talk time. The variants of the GN 9120 are the GN 9120 midi, GN 9120 micro and GN 9120 flex.
GN 6210 Bluetooth Wireless Headsets: The headset runs on GN Link™ technology. It supports a talk time of up to 8 hours and has Bluetooth range of 10m. The headset features a fashionable, behind-the-ear wearing style.
GN Corded Headsets: GN Netcom’s corded headset solutions give professionals and contact centre personnel hands-free productivity along with ergonomic benefits. Variants of the corded type include the GN 2100 series, GN 2200 series and the GN ADDvantage plus
Choosing the Best GN Netcom Headset for Your Needs
A quality noise canceling headset is needed to extract the full potential of today’s speech recognition software in a workplace environment. The headsets are gradient microphones of order one — a technology which originates from the velocity microphones of the 1930s.
The physics of gradient microphones were developed by Harry F. Olsen in 1946. Advances in microphone and headset technology have allowed the development of a single element gradient headset. The noise canceling performance of a single element gradient headset is determined by matching the acoustic impedance to either side of the microphone diaphragm and combining the combining the output signals of both to provide a noise-free signal.
Buying a GN Netcom headset involves due awareness of the various options in the market. It is always better to seek technical guidance on different GN products. Telecom Superstore offers an extensive catalog of different GN Netcom and Jabra. Please visit www.telecomsuperstore.com for more details.
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Telecom Superstore offers a great collection of GN headsets for contact center, office & call center at affordable prices.
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Telecom Superstore offers a great collection of GN headsets for contact center, office & call center at affordable prices.
CrossNet Managed Services Provides Network and Telecom System Monitoring
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CrossNet Managed Services Provides Network and Telecom System Monitoring
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CrossNet Managed Services Provides Network and Telecom System Monitoring
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Brian Reed. avaya maintenance -For award winning customer service on Avaya telecommunication products, contact Cross Telecom to meet your needs.
(ArticlesBase SC #2539381)
Article Source: http://www.articlesbase.com/ – CrossNet Managed Services Provides Network and Telecom System Monitoring
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Network and telecommunications services come in many shapes and sizes. There are many that offer the service, but few that truly excel in delivering service and maintenance. Cross Telecom is an industry leader in providing the best in services and Avaya maintenance to clients. One way they have ensured this continued success is through CrossNet Managed Services. CrossNet Managed Services is a comprehensive and flexible suite of managed services, which utilizes Cross Telecom’s experience and expertise.
CrossNet Managed Services offers a proactive network and telecommunications system monitoring and management platform, which means you get real-time support of your system; remote system backup for business continuance and disaster recovery, enabling your business to move forward no matter the setback. Systems audit and analysis reporting ensures that your valuable data and assets are effectively reaching your company’s goals.
CrossNet Managed Services is one of three pillars that make up CrossNet Services. CrossNet Maintenance and CrossNet Support are the other two pieces. These three components encompass the elements of – ensuring stable, secure, and efficient operation of your network and telecommunication systems. Here are some of the features CrossNet Managed Services delivers.
Storage Services: Cross Remote System Backup services provide customers with a secure encrypted offsite disaster recovery copy of Avaya PBX translations. Cross servers are hosted in a SAS70 Type II certified data center, and data is encrypted both in transit and while at rest. Backup jobs are scheduled for weekly transfers using secure file transfer protocol. Backup files are encrypted by the PBX using an implementation of Open PGP.
Reporting Services: Cross System Audit and Analysis is a service providing system inventory, configuration information, and analysis for Avaya PBX systems. The audit process collects data from the cabinets, carriers, and media gateways down to the individual stations. Once Cross has prepared the analysis from collected data, an Overall Impact Rating is applied to each PBX surveyed. This allows you to quickly identify PBX systems with the most critical upgrade needs and to prepare migration plans before major support and liability issues arise.
Monitoring Services: Visualize, monitor, and pro-actively manage your environment. CrossTrak Monitoring and Management is a secure distributed network management service that will monitor your entire voice and data network infrastructure. CrossTrak can provide you with proactive availability monitoring, statistical measurements, and real-time alerts and notification.
Cross is an Avaya Premier, National Platinum Business Partner and Avaya Business Partner of the Year award winner. By providing a complete portfolio of Voice, Data, IP Telephony, Wireless, CrossNet Maintenance and Support, Professional Services and Cross University, Cross has defined itself as a complete, end-to-end integrator of converged technologies nationwide. Having one of the largest and most experienced technical teams within the industry, Cross delivers business transforming communications solutions that will create a distinct competitive advantage for our customers. For award winning customer service on Avaya telecommunication products, contact Cross Telecom to meet your needs.
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Brian Reed. avaya maintenance -For award winning customer service on Avaya telecommunication products, contact Cross Telecom to meet your needs.
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Cross Telecom Announces Partnerships with Datalink and Worldstone
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Home Page > Computers > Computer Forensics > Cross Telecom Announces Partnerships with Datalink and Worldstone
Cross Telecom Announces Partnerships with Datalink and Worldstone
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Cross Telecom Announces Partnerships with Datalink and Worldstone
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Brian Reed. Avaya business partner – Cross Telecom Announces Partnerships with Datalink and Worldstone.
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Article Source: http://www.articlesbase.com/ – Cross Telecom Announces Partnerships with Datalink and Worldstone
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The telecom industry is constantly evolving, and in order to stay competitive in the growing, ever-changing market, companies have to be equally flexible in authorizing changes. Cross Telecom has recently undergone some big changes recently that move it ahead as the telecom industry continually evolves. Cross Telecom, based in Bloomington, Minnesota, is ahead of the curve with some recent changes they have made to their company.
Cross is moving into the international realm of telecom through a partnership with London-based Worldstone to deliver communication solutions and Telephony infrastructure globally. This addition means that Cross can better serve customers from an international perspective with seamless collaboration, integration, and service in every major country throughout the world.
“The alliance between Cross and Worldstone helps ensure multinational companies have a consistent Avaya experience in every country. This partnership brings together two of Avaya’s Platinum-certified channel partners and delivers a compelling Avaya story,” said Carol Giles Neslund, Vice President, North America Channels for Avaya.
“Cross is excited to continue to expand our portfolio globally, and bring our unique value proposition to the marketplace”, said John Delozier, Executive Vice President, Cross Telecom. “The ability to adequately address the global marketplace is becoming increasingly important within our industry. Companies that do not have these types of capabilities will not last. We are confident that we have aligned ourselves with the best of the best.”
Worldstone International Sales Director Peter Hanson endorsed the strategic importance of the partnership by adding, “Worldstone is delighted to be joining forces with Cross Telecom to enable the delivery of best in class global solutions to Cross Telecom’s international customer base.”
Cross Telecom has also entered into an alliance with Chanhassen, Minnesota -based Datalink. This alliance will integrate Cross’ Network Solutions practice with Datalink’s industry-leading data center and storage solution capabilities.
As a Cisco Certified partner, Datalink’s network solutions will be combined with Cross’ advanced business communication solutions, to provide co-delivery of industry unique, end-to-end solution offerings. These offerings will utilize the experience and leadership in communication, server, storage and networking technologies of both partners.
As Vice President of Customer Services, Wade Hoffman held responsibility for the network solutions practice at Cross. He now takes his team to Datalink, where they will continue their leadership role in converged network solutions for communication solutions, as well as Datalink’s data center and storage infrastructure offerings.
“Now Cross has an alliance with a close partner that provides customers with a single source and point of contact for complex application and systems needs,” said Hoffman. “Those solutions, such as messaging, voice recording or work-force management, drive large demand for data storage, servers and networking technologies. With this alliance, Cross can now address customer needs regarding better server and storage strategies, new virtualization technologies and networking those elements together. It represents true data center convergence.”
Cross is an Avaya Premier, National Platinum Business Partner and Avaya Business Partner of the Year award winner. By providing a complete portfolio of Voice, Data, IP Telephony, Wireless, CrossNet Maintenance and Support, Professional Services and Cross University, Cross has defined itself as a complete end-to-end integrator of converged technologies nationwide. Having one of the largest and most experienced technical teams within the industry, Cross delivers business transforming communications solutions that will create a distinct competitive advantage for our customers. For award winning customer service on Avaya telecommunication products, contact Cross Telecom to meet your needs.
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Brian Reed. Avaya business partner – Cross Telecom Announces Partnerships with Datalink and Worldstone.
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Home Page > Business > Small Business > How Can VoIP Support Small Business Growth
How Can VoIP Support Small Business Growth
Posted: Sep 03, 2008 |Comments: 0
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How Can VoIP Support Small Business Growth
By: Michael Lemm
About the Author
Michael is the owner of FreedomFire Communications….including Small Business Resources Cafe. Michael also authors Broadband Nation where you’re always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.
(ArticlesBase SC #547720)
Article Source: http://www.articlesbase.com/ – How Can VoIP Support Small Business Growth
Here’s the question …. how can you convince your management that a VoIP solution will support your small business?
The best argument for VOIP is lower communication costs … but it’s not the only reason.
I would suggest using hybrid solutions. Where the bulk of communication, voice, and video are done through VOIP …. and emergency services “fall back” in case of Internet fail is done with minimal classical PSTN solutions.
When I say VOIP from now on I mean 90 % VOIP and some minimal PSTN add-ons.
Why VOIP?
1- Lower communication costs ….
While this is basically clear it still needs to be demonstrated. Assume you have a company that most of its calls are from “overseas” to the USA and vice versa.
You need to get the cost of all such calls currently on one side …. and then compute what would be the cost in case all Intercontinental calls went through a VOIP system.
Now you have the number of calls * local call quantity* local call cost.
You can compare the costs in both situations.
a. I would take the worst case scenario where none of the calls in either side ends in a VOIP end station like Packet8. To make the comparison complete you should add all static costs as well: equipment cost, support cost etc.
b. Simply compare the price of adding a 2MBPS PRI line to increasing your company’s Internet connection BW by 2 MBPS. That will show a lot to VOIP’s favor.
c. Long distance calls are severely affected by duration of the call. While local calls and VOIP goes into the PSTN, are much less affected by the duration. In some places in state calls are not charged individually but a monthly payment is done.
d. Equipment cost per end station is lower. While this is almost always true you need to prove that too by talking to a VOIP equipment provider, for example AVAYA, Cisco, NORTEL. And comparing the prices in both instances.
2. Adding new features to an existing PBX is messy most of the time …. while adding new features, capabilities and capacity is easy in VOIP.
3. A unified communication that has VOIP and IP running on the same enterprise infrastructure is easier to manage …. but of course needs more expertise.
4. You can have ‘local’ numbers anywhere a VOIP provider has a presence. Want to establish a presence in another state or country – start with a VOIP number in the new location that is answered by an existing office.
5. It allows you to virtualize your office. For example, a company provides after hours customer support by employing people to work from home in four time zones. VOIP allows the company’s PABX to be extended cheaply and easily into their home … even though they are in different countries and serviced by different telcos/ISPs.
6. Besides lower costs in contrast to PSTN, VoIP services provide better roaming, a possibility to quicker office relocation and total independence from local telephone companies (meaning that in theory you can buy VoIP services from any service provider on the globe). With VoIP services you can build a PBX which serves the same voice services to all employees around the globe thus making it possible to build virtual offices. You can also easily integrate voice, e-mail and presence services with VoIP technologies.
7. More advantages include …. Ubiquity through Unified Messaging, phone mobility, geographic growth through MPLS networks using centralized services, 50% less cabling in LAN, use a portable with VoIP Client plus headsets and digital/voip phones cease to be necessary, corporate voice can go through a data MPLS network, you can receive calls over the internet on your contact center.
Keep in mind that while trying to convince your company to favor a VOIP solution … it is also important to be open and explain all the pros and cons, everything.
* Quality of voice is similar to regular PSTN solutions but not exactly the same as POTS. It might be undiscernibly but still some difference exists. How close the quality of VOIP depends on how well your company’s infrastructure is ready for VOIP, how good an SLA (Service Level Agreement) you have with you Internet Service Provider.
* When the Internet is attacked intentionally or unintentionally all VOIP equipment, end points, VOIP phones will be affected. It is very rare that a PSTN system is brought down except when a catastrophe happens and everyone is trying to call everyone.
* Voip gained such a bad reputation over the last few years, as everyone still keeps talking about low call costs and free calls. VoIP is a reasonable cost installation but not Cheap at least if you use decent kit. If you try and do everything on the cheap then you get bad call quality etc and loads of hate mail from management.
There you go … most everything you need to develop a strong argument for implementing a VoIP solution in your company. For additional assistance to work through all the specifics …. and find the most cost effective providers (hardware and services) …. I suggest using Business-Voip-Solution.com. Their help is NO COST to you …. another advantage.
Retrieved from “http://www.articlesbase.com/small-business-articles/how-can-voip-support-small-business-growth-547720.html”
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Michael Lemm –
About the Author:
Michael is the owner of FreedomFire Communications….including Small Business Resources Cafe. Michael also authors Broadband Nation where you’re always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.
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Michael is the owner of FreedomFire Communications….including Small Business Resources Cafe. Michael also authors Broadband Nation where you’re always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.
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