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Episode Highlights: Avaya/Nortel Integrated Roadmap, Automagic Phone Trick, Behind the Scenes of The Countdown. Cross Telecom presents an online show hosted by CTO David Lover that focuses on the Communications industry. Each 15 minute episode offers an entertaining look at hot topics, answers to viewer questions, and interviews with industry experts. Have fun and learn in the time it takes for a coffee break!
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Komutel’s Reporting for Contact Center product family provides contact centers with the essential information needed to effectively manage their customer interface. Komutel’s Solution for Integrated Telecommunications (SIT™) PC Console delivers superior voice, data, RFID and IP camera integration to the desktop on the Avaya BCM.

Brea, CA — April 17, 2009

Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced that they have opened a physical office in Nevada and added an additional resource in Los Angeles. Andrew Sherman, Director of Sales & Marketing, made the announcement.

“Having the opportunity to bring Russ Naill (formerly of Avaya) on board in Las Vegas allows us the opportunity to continue to grow our footprint in Nevada and Southern Utah. Based on discussions with Avaya leadership, these areas have needed more support and we see this as a continued investment in our partnership with Avaya.”

Merrill has also added and additional resource in Los Angeles. Renee Flores joins the firm after 10 years at AT&T where she focused on IP-enabled voice, data, and video services.

“Renee is an incredible addition to our team based in Los Angeles, and brings a tremendous amount of experience and contacts within the community,” said Mike Merrill, President and CEO at Merrill & Associates. “The opportunity to bring someone like Renee on board is going to bring real value to our partners in addition to Merrill.”

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

About Merrill & Associates:

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customer’s communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support. For more information, call 800-253-3111 or go to http://www.merrill.biz.

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Parsippany, NJ — June 29, 2007

In a upcoming Webcast, TelecomWeb is partnering with Avaya to discuss the highest-priority IP capabilities contact-center managers have found effective in meeting three key business objectives:

????To improve customer satisfaction,
????To lower costs and
????To improve the rate of resolution on first contact.

A recent survey of contact-center managers asked them to identify the most effective IP capabilities based on their ability to meet their business objectives. These managers also were asked to quantify both their expected and actual progress in achieving those objectives during the past one to two years of use.

Contact center managers will benefit from understanding the level of improvements they can (and cannot) achieve with these capabilities and set their plans and annual objectives accordingly.

What: “Intelligent Migration to the IP-Based Contact Center” Webcast

When: Tuesday, July 17, from 2 PM to 3 PM Eastern time (11 AM to noon Pacific time)

How: To register for this free event, please visit http://www.telecomweb.com/webinar/Avaya. Registrants also will receive a complimentary copy of Fred Reichheld’s revolutionary work “Asking the Right Question: How Firms Can Transform Ordinary Customers into Promoters.”

Ken Dolsky, program director, InfoTrack for Converged Applications, will present the results of the research. Zack Taylor, sales vice president/Global Strategic Solutions at Avaya, will present insights from Avaya customer use of the top rated IP-based capabilities.

About TelecomWeb

TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit http://www.TelecomWeb.com.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site at http://www.avaya.com.

Contacts:

Ken Dolsky, program director, InfoTrack for Converged Applications, 973/602-0149

Debra Wayne, managing editor, 301/354-1801

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Coppell, TX — March 24, 2009

layerX Technologies, a pioneer in providing unified enterprise management solutions, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

layerX Technologies is the developer of Arbitrator? VQM, the only VoIP quality solution available that detects, and automatically isolates and remediates VoIP quality issues within converged networks. As a result, companies can significantly reduce their VoIP operations expense, by automating the process of detecting and remediating critical quality issues.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

“One of the key inhibitors to voice transformation today is how to effectively manage VoIP quality in a converged environment,” said Michael Kay, VP of Business Development for layerX. “Many of the available solutions focus on VoIP quality monitoring, but are unable to automate the remedy process, leaving clients to isolate and resolve problems manually. By having a single tool to detect, isolate, and remedy VoIP problems clients can drive down the time, and cost associated with managing their converged environment.”

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)– a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

“Development partners like layerX Technologies are helping Avaya dramatically expand the options available to its customers,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We’re able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate.”

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership — Registered, Gold and Platinum — each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. layerX Technologies is a Gold member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at wavaya.com/devconnect.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit avaya.com.

About layerX Technologies

layerX Technologies, a wholly owned subsidiary of Shared Technologies, Inc., delivers unified enterprise management solutions that help organizations gain deeper visibility into, and control over, their existing processes and infrastructure. The foundation of each layerX solution is our Arbitrator? enterprise management system. Arbitrator?, with its unique patented distributed services architecture, is the only management solution today that combines advanced security, compliance, VoIP quality, and systems management into a single solution framework. For more information please find us on the web at layerxtech.com. Arbitrator, and the layerX name are trademarks of layerX technologies. All rights reserved.

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Temecula, CA — June 27, 2011

Emergency communications leader Cassidian Communications, an EADS North America company, announced today that its VESTA? CS 2.2 service pack (SP) 5 call processing solution has completed extensive testing and is now rated compliant with Avaya Communication Server 1000 and Avaya Aura? Contact Center solutions from Avaya, a global provider of business collaboration systems, software and services.

Compatibility testing by Avaya is designed to assist customers in locating third-party solutions that have successfully demonstrated interoperability with Avaya systems in a controlled lab environment. Compliance ensures agencies can confidently add best-in-class capabilities to their network?speeding deployment of new applications and reducing both network complexity and implementation costs.

Cassidian Communications is a member of the Avaya DevConnect program?an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company?s investment in its network.

As a Gold member of the program, Cassidian Communications is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network?speeding deployment of new applications and reducing both network complexity and implementation costs.

The VESTA CS solution is a server-based, full-featured IP PBX specifically designed for emergency call centers. It combines the Cassidian Communications proven computer telephony integration (CTI) solution, VESTA?, with the Avaya Communication Server 1000. The VESTA CS solution also features sophisticated call routing; automatic call distribution (ACD) with options including queue-based, skills-based and Network ACD; and enhanced administrative control capabilities.

?It?s an honor to have our VESTA CS solution verified as compliant with Avaya,? said Jeff Wittek, vice president of business development, Cassidian Communications. ?With this testing complete, we are the first emergency communications vendor in the 9-1-1 industry offering this robust, next generation solution using enterprise-class Avaya technology.?

The VESTA CS solution centralizes call center functionality, allowing call takers to easily control a variety of critical communications applications from a single, consolidated desktop. Its advanced client/server architecture supports an unprecedented level of integration with the Cassidian Communications ORION? ARIES? computer-aided dispatch (CAD) solution and the Aurora? MIS solution, along with radios and other third-party technologies.

?Cassidian Communications membership in the Avaya DevConnect program will accelerate the creation of tailored and robust emergency communications solutions that meet the demanding requirements of public safety call centers,? said Mark Fletcher, ENP, E911 product manager, Avaya. ?The resulting solutions will expand the delivery of innovative and reliable public safety communication solutions.?

Cassidian Communications continues to serve clients ranging from public safety operations to Fortune 1000 corporations to federal agencies. Collectively, the company has more than 40 years of experience deploying 9-1-1 call processing solutions, notification solutions and first-responder digital trunked radio networks.

About Avaya (http://www.avaya.com)

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About Cassidian Communications (http://www.CassidianCommunications.com)

As the largest and most trusted source of mission critical communications solutions, Cassidian Communications, an EADS North America company, is leading the way in standards-based NG9-1-1 call center applications, notification solutions and services and P25 land mobile radio systems. Headquartered in Temecula, California.

About EADS North America (http://www.eadsnorthamerica.com)

EADS North America is the North American operation of EADS, a global leader in aerospace, defense and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $ 11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.

Media Contacts:

Tami Timperio

Vice President, Marketing

Cassidian Communications, an EADS North America Company

Tel: 951.719.2423

tami.timperio(at)CassidianCommunications.com

Avaya DevConnect PR

Tel: 908.953.6432

devconnectpr(at)avaya.com

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Brea, CA — October 30, 2008

Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced that they are adding to their network engineering teams and increasing their efforts around unified communications and applications. Mike Merrill, President and CEO, made the announcement.

“The future of this industry is in unified communications and IP-enabled applications,” said Mike Merrill, President and CEO. “Adding to our engineering resources will allow us to remain strong in TDM-based areas, while growing our company through network integration solutions including CRM and Security Solutions.”

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

“We truly believe that our partnership with Avaya will help us to add tremendous value to our customers through unified communications and contact center solutions,” said Lenin Rodriguez, CTO. “However, our ability to provide other solutions such as Microsoft integration to telephony services, video, and data is what our customers are looking for. They want a true end-to-end provider that can design, implement, and support their network as a whole.”

About Merrill & Associates:

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customers communications.

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Wheat Ridge, CO — October 20, 2008

WestNet Learning, a leading provider of Managed Learning Services and hosted learning, announced today that Avaya Inc., has renewed the WestNet eLearning Catalog license for all Avaya associates globally.

WestNet Learning and Avaya have worked together on the Avaya core certification training since 2000. WestNet provides Avaya with eCourses, Instructor-led training and Virtual Instructor-led training (Mentored ILT). WestNet was named the ‘Worldwide Preferred Training Partner’ by Avaya in 2006.

“Education and certification on Avaya unified communications and contact center solutions are critical to customer satisfaction as well as our success. WestNet continues to be an excellent supplier to Avaya, and we’re pleased to renew our licenses with them,” said Frauke Vossebein, Avaya, Global Learning and Information Solutions Professional Certification Manager.

WestNet’s eLearning products will provide Avaya users with several industry leading features including eLearning with lesson level check points and automatic remediation as well leveraging prior knowledge with “Pathways”, from WestNet. In addition, the online Prescriptive learning tool generates individual custom learning plans based on skill gap analysis, to allow focused learning where skill gaps exist and not in areas already mastered, therein saving time and money.

Additionally, WestNet Learning provides hosting, data migration, security and maintenance services, and Help Desk support for Avaya associates utilizing the WestNet Learning products.

The WestNet solutions are hosted and delivered entirely over the Internet, eliminating the stress, hassles, and risks associated with traditional hardware and software implementations. The Internet-hosted learning systems enable organizations to improve their workforce productivity, accelerate business processes, and drive performance. WestNet’s managed learning centralizes and automates the entire learning process, making administration of enterprise wide learning and development both effective and efficient.

About WestNet Learning:

Founded in 1996 and located in Wheat Ridge, CO, WestNet Learning is a leading global provider of learning products to corporate enterprises, academic institutions, associations, government agencies, and training suppliers. Learning products include: Hosted Learning Management System (LMS), e-Learning courses and systems, textbooks, e-books, prescriptive assessments, plus e-Learning and classroom delivery tools. The company launched its hosted LMS product “MLP” in 2003, after continuously receiving requests from existing clientele, who were dissatisfied with the available products in the marketplace. Today, organizations large and small from around the world have adopted the WestNet Hosted Learning LMS to provide “affordable” world-class e-Learning and classroom training registration to learners worldwide. The WestNet Hosted Managed Learning products allow organizations to rapidly create, deliver, and measure interactive learning over the Internet and intranets. WestNet Learning is a privately held, self-funded, “S” corporation, which has progressively scaled since 1996.

Point of Difference

“Don’t pay for Feature after Feature”–One Price, fully Enabled!

Additional information is available at http://www.westnetlearning.com.

About Avaya Inc:

Avaya: Global Leader in the Communications Industry

Avaya designs, builds, and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500?. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services. Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results.

For more information, please visit http://www.avaya.com.

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Brea, CA — April 5, 2010

Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced that they have become an authorized Nortel Partner. Andy Sherman, Director of Sales & Marketing, made the announcement.

“It is important for us to be able to serve the existing Nortel base of customers now that they are a part of the Avaya mix. We see this as an exciting addition to our portfolio and a critical part of our business strategy,” said Andy Sherman, Director of Sales & Marketing. “As Avaya continues to define its product roadmap and vision, we want to be able to help both legacy Avaya and legacy Nortel clients with their technology needs.”

Merrill & Associates will be able to design, sell, and implement the former Nortel product line including IP Telephony, Contact Center, and the full suite of data products. In addition, Merrill will also be able to support legacy Nortel clients with their day-to-day needs including on-going maintenance and services.

About Merrill & Associates:

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customers communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support.

Merrill & Associates won the 2009 Catalyst Telecom Enterprise Growth Award for its achievement in growth

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Houston, TX — August 6, 2006

Spectrum Corporation, a leading global organization specializing in real-time analytics and reporting solutions, today announced that its Ultra-Link? software is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

Ultra-Link helps businesses collect real-time and historical data, which can be displayed on plasma screens, wallboards, desktops and other devices. The application now is compliance-tested by Avaya for compatibility with the Avaya Call Management System, which provides the information and management tools businesses need to monitor and analyze the performance of their contact center operations.

?Compliance testing assures that our innovative products and services are easy to integrate, easy to operate and cost-effective,? said Dan Boehm, VP of marketing and sales, Spectrum Corporation. ?With the extensive resources they make available to us, Avaya allows us to deliver a tested and reliable product to an extensive customer base.?

Spectrum Corporation is a member of the Avaya DeveloperConnection Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company?s investment in its network.

As a member of the program, Spectrum Corporation is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-breed capabilities to their network without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.

?By offering compliance testing to the many innovative companies like Spectrum Corporation who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,? said Eric Rossman, vice president, developer relations and technical alliances, Avaya. ?They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available — getting more out of their multivendor network and delivering new value to their bottom line.?

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500?. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit http://www.devconnectprogram.com.

About Spectrum Corporation

Headquartered in Houston, Texas, Spectrum Corporation is a global sales organization specializing in real-time display technologies to the telecommunications industry. Since 1971, Spectrum has consistently been an innovative leader offering a ?total solution? that maximizes performance and increases efficiency for the contact center. The company has serviced Fortune 100 & 500 companies with software and hardware installations worldwide. Spectrum?s real-time reporting and alerting software delivers database statistics, metrics and critical messages to plasma screens, wallboards, desktop screen pops and more. Award-winning products include software applications, state-of-the-art display devices such as IP wallboards and integration/installation services. For more information, visit http://www.specorp.com.

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Brea, CA — February 5, 2009

Merrill & Associates a national, Platinum Avaya Business Partner and Solutions Provider today announced that they earned platinum certification for the 5th straight year. Damion Merrill, Vice-President made the announcement.

“Earning the highest level of certification 5 years in a row shows the dedication and hard work that Merrill & Associates puts into every Avaya project,” said Damion Merrill. “As our company has grown, we have been able to provide solutions to more customers on a national scale.”

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

As Avaya’s highest level of certification, only a select number of Business Partners reach Platinum status. Many factors are considered by Avaya, including Avaya sales revenue, product certifications, implementation and service capabilities, and customer satisfaction ratings.

“Merrill & Associates should be very proud of the year that they had in 2008,” said Sean Byrnes, Avaya Channel Account Manager. “While some companies in the Business Partner community have seen their sales decrease, Merrill & Associates saw a substantial increase in the amount of Avaya revenue they produced.”

In addition to sales, Merrill & Associates has a Services Organization that provides technical support for customers, as well as customers of other Avaya Business Partners. This includes remote support, technicians on-site, Move-Add-Change fulfillment, software updates, and complex network configuration troubleshooting. They have extensive experience with customers of all sizes including Enterprise, Healthcare, Insurance, Pharmaceutical, and Small Business.

“While 2008 was a successful year, we are looking to do even more in 2009 as our company grows on a National level,” said Andrew Sherman, Director of Sales & Marketing.” In addition to providing top level service to our customers, we are looking to grow our business with other Business Partners through the newly created BP Services Organization at Merrill & Associates. As Avaya continues to pull back from implementation and services, we are ready to help fill the gap.”

About Merrill & Associates

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customer’s communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support. For more information, call 800-253-3111 or go to http://www.merrill.biz

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