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Cathrin Jacob stellte Herrn Völker im Rahmen der Veranstaltung “Contact Center – Expertentreff”einige Fragen.Er berichtet, welche Erfahrungen er im Bereich Social Media bereits gesammelt hat und welche Rolle die sozialen Medien im Kundenservice spielen werden.
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A+ Sistemas en Red y de Comunicaciones : Avaya – Next Generation Emergency Services A+Sistemas en Red y de Comunicaciones es una moderna compañía especializada en redes y comunicaciones cuyo principal objetivo es aportar soluciones integrales a sus necesidades informáticas y de comunicaciones. Conozca más sobre nosotros y nuestras soluciones en www.comunicaciones.es

Víctor J. Palomo de Avaya, realizó una demostración de la solución Avaya Flare Experience, la cual ofrece capacidades de colaboración de video, voz y texto.
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Avaya Agile Communication Environment™ takes customer service to the next level with high ROI solutions that integrate communications technologies directly with CRM and other business applications. Learn more at www.avaya.com.

Dublin, CA — February 28, 2011

PSS, Inc. (Product Support Solutions), a premier provider of automated customer interaction solutions to the Global 1000, today released CREDboard for Mobile, a mobile application available via the Apple ITunes Store. Android and Windows Mobile versions are also available through PSS. This is one piece of the comprehensive CREDboard package: a Social Media Interaction Platform to help companies better manage and interact with customers on Social Media sites such as Twitter, Facebook, Blogs and YouTube. CREDboard is the first Social Media dashboard focused on the enterprise contact center, providing comprehensive multi-channel management to social customer interactions. The product is designed to help individuals and/or departments not only update and monitor Social Media sites, but also take ?action? when deemed necessary.

The release of CREDboard for Mobile coincides with the release of CREDboard version 2.0 which has been greatly enhanced through feedback provided in both our Beta and initial Production Customer trials. CREDboard?s enhanced GUI and CTI/CRM interaction channels allow for even faster integration into existing customer contact environments within large enterprises.

?CREDboard enables departments to do what they do best,? said Keith Ward, CTO of PSS. ?Marketing teams can watch for brand awareness and competition issues, Contact Center agents can work with customer inquiries and potential issues, and Sales can handle leads and answer industry questions. With this enterprise-wide approach and the addition of cross-platform Mobile applications, more companies can handle more customer interactions across more channels. It?s a great step forward for managing a company?s online reputation ? or street ?cred?.?

About PSS

Product Support Solutions, Inc. (PSS) enables Global 1000 businesses to automate their customer service interactions by providing their end-users the ability to communicate with them using whatever means is most convenient and effective. We develop and support solutions for multiple customer service channels – including the rapidly growing social media and mobile channels. PSS creates highly interoperable, up to date and efficient customer service environments, that help build customer loyalty. We offer a variety of consulting, development and solution life-cycle management/support services that ensure our clients’ comprehensive customer support strategy is cost-effective, as well as a fundamental part of their brand-building and customer retention efforts. PSS works with industry leading vendors including Convergys, Genesys, Voxeo, LoQuendo and Avaya; and is trusted by world-leading customer service companies, such as American Express, AT&T, Cable & Wireless, Kaiser Permanente, Vodafone, US Airways, Sempra and many others to support their customer service center investments. For more information on how PSS can help your organization, please visit http://www.psshelp.com .

All product and company names are registered trademarks of their respective companies.

Press contact only:

Angelique Rocafort

Product Support Solutions, Inc.

(925) 208-2368

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Orlando, FL (Vocus/PRWEB) March 01, 2011

At this week?s Enterprise Connect event in Orlando (February 28 to March 3, 2011), Verba Technologies and Geomant are releasing a compliance recording and contact center quality management solution for Microsoft Lync Server 2010. This launch is the result of strategic market and technology collaboration between the two organizations.

Call recording availability for the Microsoft Lync platform is vital for Lync adoption in large enterprises. The joint offering from Geomant, a Microsoft Unified Communications Specialist and Microsoft Gold Certified Partner, and Verba Technologies, which develops leading call recording technology and quality management solutions, presents customers with a Lync call recording solution that encompasses key capabilities:

Geomant provides an enterprise-grade, conference-based Lync call recording engine technology with Microsoft Exchange and Microsoft Outlook integration

Verba adds their complete call recording and quality management suite, featuring web-access, rich access control, and auditing and automated media lifecycle management functions

?With the arrival of Lync Server 2010, more organizations are recognizing the opportunities and benefits of using the Microsoft unified communication platform as their strategic enterprise voice platform,? said Kevin Ross, Geomant?s Product Sales and Marketing Director. ?With call recording, many organizations have sophisticated quality and compliance requirements. Both Geomant and Verba recognize the synergies of working together to create a solution designed for Lync Server 2010 with the rich post-recording functionality that Verba offers.?

?This is a great example of two Microsoft partners collaborating to produce a solution that combines Lync?s unique communications and productivity capabilities with a call recording solution for compliance and quality management,? said Yancey Smith, director of product management, Microsoft Lync, Microsoft Corp.

By allowing companies to record Microsoft Lync, Cisco, Avaya, BroadSoft, and SIP standard platforms with the same call recording platform, the solution enables recording in hybrid UC environments and facilitates smooth migrations. “Lync Server 2010 support is an important next step in our call recording product strategy,? emphasized Robert J. Tarantino, Director of Global Business Development at Verba Technologies. ?By working with Geomant, a technology leader in the Microsoft unified communication world, we are adding another world-class recording technology to our enterprise unified recording portfolio.”

Providing on-demand and always-on Lync call recording for internal, external, inbound and outbound Lync-based voice calls, the solution supports Microsoft Office Communicator 2007 R2, Lync and all Lync-compatible phone hardware solutions. Because the automated, always-on call recording mode does not require user intervention to initiate call recording, companies can take advantage of a complete Lync audio compliance solution, while on-demand recording capabilities provide recording functionality across the entire organization.

The Verba Media Repository stores recorded calls and provides secure and auditable search with rich access control and sophisticated archiving policies. Contact center operators can use the Verba Performance and Quality Management module for agent evaluation and scoring. Organizations have the flexibility to deploy the solution on premise, or as a cloud-based, software-as-a-service solution by using the Verba Recording System?s proven, service provider, multi-tenant capabilities.

About Enterprise Connect?

Enterprise Connect? (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect? brings corporate IT decision makers together with the industry?s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect? owns and produces No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com/.

About Geomant

Geomant is a well-established, innovative UC Software Developer and Systems Integrator specializing in Microsoft technologies. A Microsoft Gold Certified Partner, Geomant has offices across Europe, Australia and the Middle-East, and a global reseller network. For more information, visit http://www.geomant.com.

About Verba Technologies

Founded by VoIP industry veterans, Verba Technologies is a leading provider of call recording and contact center quality management solutions for unified communications platforms. The Verba Recording System supports voice, video and telepresence devices. Verba recording systems run in more than 25 countries at more than 500 customer sites and have recorded hundreds of millions of customer calls. For more information, visit http://www.verba.com.

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Find More Avaya Contact Center Press Releases

Toronto, Ontario, Canada — October 14, 2009

Phybridge Inc., a leading innovator in VoIP infrastructure and network solutions, today announced that its UniPhyer is compliant with Enterprise and SMB Telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.

The Phybridge UniPhyer helps businesses by enabling a low-cost, risk free, quick migration path to IP Telephony. The Phybridge UniPhyer leverages existing telephony cabling to provide QOS, PoE and centralized power management; allowing users to realize all the benefits of IP Telephony while retaining the reliability of legacy telephone systems. The Phybridge UniPhyer seamlessly converges with the LAN; allowing for non-disruptive deployment with drastically reduced costs and deployment time.

The application now is compliance-tested by Avaya for compatibility with: Avaya AuraTM Communication Manager 5.2, Avaya AuraTM Communication Manager Branch 2.0, Avaya IP Office 5.0 and all current Avaya IP Telephones.

“The Avaya compliance accreditation assures customers we have been tested with the market leading Telephony provider;’ said Steven Fair, Phybridge EVP. Our solution, in conjunction with Avaya, brings companies a world class transition strategy from TDM to IP Telephony.’

Partners can confidently transition their clients to their chosen Avaya VoIP solution using the risk free, low cost, fast, reliable Phybridge UniPhyer.

One of the companies that sees the benefits from the interoperability of Phybridge and Avaya solutions is DJJ Technologies, a successful Platinum Avaya Business Partner that specializes in the design, sales and install of Converged Telephony and Data Networks.

“At DJJ, we are always challenged with implementing IPT on the existing LAN and cabling infrastructure as both are complex and costly to replace. With the addition of Phybridge to the DJJ AdvantEdge solutions Portfolio, we now provide an alternative that is simply plug and play. It yields tremendous cost savings to our clients while reducing deployment time for our implementation team. It is truly remarkable.” said Rich Darress, CTO of DJJ Technologies.

Another company that will gain from the compatibility of Phybridge’s UniPhyer and Avaya solutions is TriNET Systems, an Avaya Partner that focuses on supporting organizations to yield lower operational costs, improved customer service, improved employee efficiency, productivity and job satisfaction.

“Today, our customers are being asked to do more with less, so it’s up to us to identify and provide solutions that help them accomplish that goal”, said Ken Archer, COO of TriNET Systems. “The Phybridge UniPhyer is one of those solutions. This product eliminates many of the deployment barriers, challenges and costs associated with upgrading and integrating communication systems between IP Telephony and traditional analog environments. The partnership with Phybridge will allow our customers to optimize their Unified Communications experience while maximizing their return on investment”.

Phybridge Inc. is a member of the Avaya DevConnect program–an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Phybridge Inc. is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure–speeding deployment of new applications and reducing both network complexity and implementation costs.

“Companies like Phybridge, Inc. are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, Developer Relations and Technical Alliances, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About Phybridge Inc.

Phybridge is a provider of risk-free IP telephony and networking infrastructure solutions. Phybridge brings practical innovations to market that provide organizations with an easier way to deploy and manage their VOIP installs. The Phybridge UniPhyer enables a risk-free, plug-and-play installation on CAT3 wiring with significantly lower costs than traditional deployments. This methodology offers guaranteed QOS with POE all over a single twisted pair resulting in less complexity, cost and time requirements. For more information on Phybridge, visit http://www.phybridge.com.

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Managing director Stefano Wosz introduces Empix evolve solutions for Avaya systems. www.empixevolve.com http www.twitter.com
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A+ Sistemas en Red y de Comunicaciones : Construya unas bases sólidas con Avaya A+ Sistemas en Red y de Comunicaciones es una moderna compañía especializada en redes y comunicaciones cuyo principal objetivo es aportar soluciones integrales a sus necesidades informáticas y de comunicaciones. Conozca más sobre nosotros y nuestras soluciones en www.comunicaciones.es

Bethpage, New York — August 24, 2011

Cablevision Systems Corp. (NYSE: CVC) today announced that Optimum Business has selected Strategic Products and Services (SPS), based in Parsippany, New Jersey, for the distribution of Optimum Voice Session Initiation Protocol (SIP) Trunking to small businesses. The next-generation voice product is a high-quality, reliable service delivered over a converged voice and data network that can scale to serve up to 100 employees.

SPS specializes in unified communications, contact center, network convergence, Voice over IP (VoIP), telecom expense management, video, consultative planning and monitoring services and is a Platinum certified Avaya Connect channel partner. The systems integrator is the latest addition to the growing number of partners working with Optimum Business to deploy an affordable, easy-to-manage communications system.

?We are thrilled to work with SPS as an added channel for our small and midsized business customers,? said Stephanie Anderson, Cablevision?s vice president of marketing for commercial services. ?As one of the major suppliers in the New York Metropolitan area, SPS has a broad reach across our service area and is offering Optimum Voice SIP Trunking with Avaya IP Office for a converged voice solution. This strategic relationship helps to extend the reach of Cablevision?s direct sales channels and additional third-party resellers.?

?Optimum Voice SIP Trunking is an ideal solution for small and mid-sized customers looking to consolidate separate T-1s currently operated across multiple locations,? said Jim Maynard, SPS vice president of sales. ?As a systems integrator, we build relationships with our customers and provide a total communications solution. We package Optimum Voice SIP Trunking with Avaya IP Office and offer enterprise-grade communication services at an affordable price.?

With unbeatable flat-rate value pricing, Optimum Voice SIP Trunking offers significant savings over traditional T-1 solutions. Specifically, each simultaneous inbound/outbound call session is priced at $ 29.95 per month, and business customers can select to purchase anywhere from four to 24 sessions. The first block of 10 DIDs is included. Up to 90 additional DIDs are available per customer and are sold in blocks of 10 for $ 1.95 per block, per month. The flat rate calling area includes the U.S., Canada and Puerto Rico. SIP Trunking is exclusive to Optimum Online customers and is available for $ 29.95 per month for the first year.

The complete list of partners and configuration guides are available online at http://www.optimumbusiness.com/sip.

About Cablevision

Cablevision Systems Corporation (NYSE: CVC) is one of the nation’s leading media and telecommunications companies. Its cable television operations provide a full suite of advanced communications services that include iO TV? digital television, Optimum Online? high-speed Internet, and Optimum Voice? digital voice, all over state-of-the-art cable systems that pass nearly 6 million households and businesses across the New York tri-state area and throughout four Western states. Cablevision?s telecommunications properties also include its Optimum WiFi? wireless Internet, and its Optimum Lightpath? integrated business communications solutions. Cablevision serves the New York area with compelling local content through News 12 Networks, a local news leader; MSG Varsity, a suite of television and online services covering high school activities; and, Newsday Media Group, a business unit that includes Newsday, Long Island’s leading daily newspaper, and amNewYork, the nation’s most widely circulated free daily serving New York City. The company also owns and operates Clearview Cinemas throughout the New York tri-state area including the famed Ziegfeld Theatre, a frequent and historic venue for film premieres and events. Additional information about Cablevision is available on the Web at http://www.cablevision.com.

About SPS

As a systems integrator, Strategic Products and Services (SPS) has helped companies across the globe boost revenues, overcome business obstacles and gain an edge on the competition. With over 20 years of profitable growth and offices in more than 25 North American cities, SPS designs and implements technology solutions to help customers be more efficient and competitive in their markets. SPS is a Platinum Certified Avaya Connect channel partner with the prestigious Services Delivery Specialization (SDS) for both implementation and support.

SPS specializes in Voice over IP (VoIP), contact center, network convergence, messaging, telecom expense management, consultative planning, and monitoring services. In addition to Avaya, Microsoft, HP, Extreme Networks and Juniper Networks, SPS holds many authorizations and certifications with the partners that enable SPS to provide powerful solutions to businesses. (For a full partner listing, please visit http://www.spscom.com.)

To support multi-nationals, SPS is a founding partner of the Intelligent Communications Alliance. The Alliance provides a consistent global approach to pricing, design, installation and support of Avaya and Avaya DevConnect Partner solutions. Alliance founding members serve over 9000 customers across more than 60 countries. As a specialized systems integrator, the Alliance holds over 336 Avaya certifications with expertise in IP telephony, contact center, messaging and unified communications.

For the past five consecutive years, SPS was ranked in the top 300 of the VAR500, a listing of the largest information technology solution providers, integrators and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners and suppliers.

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More Avaya Contact Center Press Releases

A+ Sistemas en Red y de Comunicaciones : Construya unas bases sólidas con Avaya A+ Sistemas en Red y de Comunicaciones es una moderna compañía especializada en redes y comunicaciones cuyo principal objetivo es aportar soluciones integrales a sus necesidades informáticas y de comunicaciones. Conozca más sobre nosotros y nuestras soluciones en www.comunicaciones.es

Avaya Aura Session Manager enables new distributed SIP-based system solutions featuring multi-vendor integration, centralized dial plans and user profiles, easier centralized SIP trunking, much easier “on-net” call routing, and greatly enhanced SIP scalability and security. This enhanced architectural flexibility allows enterprises to significantly reduce telecommunications and management costs, lower their TCO, and increase business agility by being able to more rapidly deploy appropriate Unified Communications capabilities to different user groups wherever they are.
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