Archive for the 'Aspect Contact Center' Category
Daycare Tips : Checklist for Starting a Daycare
When starting a daycare, make checklists for equipment, office supplies, start-up costs and every other aspect of the childcare center. Start a daycare, making sure to schedule an orientation with the Department of Family and Protective Services, withadvice from a daycare owner and operator in this free video on childcare. Expert: Veronica Baragas Contact: www.mywigglesandgiggles.com Bio: Veronica Baragas was born and raised in Austin, Texas and has been working with children and families for 10 years. Filmmaker: Todd Green
Video Rating: 5 / 5
www.aeronautics.nasa.gov ATP offers government agencies, corporations and institutions the total package— unmatched basic and applied research and experimental opportunities that reflect four generations of accumulated aerospace skill and experience. ATP is built upon a nationwide team of highly trained and skilled staff whose backgrounds and education encompass every aspect of aerospace testing and engineering. Looking to the future, ATP continues to develop and implement a facility investment and divestment plan to fully support the current and long-term missions of NASA, the Department of Defense and American industry.
Video Rating: 5 / 5
Le Samu 85 fait confiance à NextiraOne pour sa plateforme de régulation des urgences
Tracking des appels abandonnés, glisser-déplacer en temps réel, statistiques et routage intelligent font du Samu 85, lun des centres dappels durgence les plus innovants en la matière. Constituée dun IPBX Alcatel-Lucent OmniPCXEntreprise, et dune suite de routage dappels OmniGenesys, cette solution est totalement redondée. De plus, un bandeau CTI, installé sur chacun de poste de travail permanenciers et régulateurs et dédié Samu, permet la remontée de la fiche de régulation en fonction de lidentité de lappelant et la visualisation, en temps réel, des salles dattente téléphoniques afin de redistribuer ou transférer manuellement les flux si nécessaire. Un simple glisser-déplacer et lappel est redistribué en temps réel sur une autre ressource. La qualification préalable des appels permet en outre la « priorisation » des prises en charge et minimise la perte des appels non décrochés. « Nous ne souhaitions pas sacrifier le côté humain à linnovation technologique. Cest un aspect que NextiraOne a su prendre en compte avec sa conduite du changement, et cest pour cette raison que nous lavons choisi, » confie Dr Pluchon, Directeur du Samu Vendée. « Ces outils nous changent la vie au quotidien et facilite laccès des appelants aux urgences. Nous ne pourrions pas revenir en arrière » concluent Mme Mesnier, cadre infirmier et le Dr Pluchon qui depuis a laissé son service dans les mains du Dr Fradin.
No commentsNashville Digestive Disease Center VTS 02 1
Nashville Digestive Disease Center, PC is a gastroenterology practice involved in both diagnostic and therapeutic aspect of gastrointestinal diseases in a friendly, comfortable outpatient environment. Nashville Digestive Disease Center building also has American Endoscopy Center, PC which is a fully accredited Ambulatory Surgical Center that is licensed by the State of Tennessee, accredited by Medicare and American Association for Accreditation of Ambulatory Surgical Facilities, Inc. The addition of an ambulatory surgical facility to the gastroenterology practice enables patients to have all their diagnostic studies and therapeutic interventions at one point of contact. This is achieved with state of the art equipment that is available at the center. Nashville Digestive Disease Center, PC and American Endoscopy Center, PC maintains excellence in diagnostic and therapeutic gastroenterology through the practice of evidence based medicine in gastroenterology. This mission is driven by the passion for excellence, compassion and love of care in an effort to meet the needs and expectations of patients, physicians, employees, payers and the community. Our Philosophy: (a). Maintain excellence in the course of diagnostic and therapeutic interventions at the center. (b). Recognize and affirm the unique and intrinsic worth of each patient. (c). Treat all patients with compassion, courtesy and kindness in an atmosphere of caring. (d). Maintain absolute honesty, integrity and …
No commentsImportant New Research to be Unveiled at GigaOM Net:Work , Top CIO?s Join Speaker Lineup
San Francisco, CA — November 17, 2011
GigaOM, a leading business and technology media company, today announced new headline speakers for the second-annual GigaOM Net:Work 2011 conference, set to take place December 8, 2011 at the Mission Bay Conference Center in San Francisco. A new research report conducted by the Institute of Work Psychology at The University of Sheffield, titled ?Remote-Workers: Stressed and Alone?, will also be unveiled at the conference ? providing new insights into the realities of a managing a remote workforce.
Back for its second year, Net:Work is the only conference to focus on how collaboration and mobile technologies are creating a ?human cloud? ? fundamentally changing the way companies run their businesses and how employees collaborate. Leading speakers include top executives from Box, Citrix, Google, LinkedIn, VMWare, Workday, Quickoffice, iPass, Jive Software, Yammer, and iPass, with more joining weekly.
?By 2013 the number of independent workers in America will grow from the current 16 million to 20 million ? and there are already millions more employees working from home either full- or part-time. The shift to a 24×7 workforce is well under way, based on the proliferation of collaborative, mobile, and cloud technologies,? said Nicole Solis, GigaOM senior writer. ?We created the GigaOm Net:Work conference as a place where top thinkers can come together to discuss the technologies and together we can all shape the future of work.?
GigaOM Net:Work will gather GigaOM editors and GigaOM Pro research analysts alongside leading CEOs, CIOs, entrepreneurs, and investors to debate the technologies impacting enterprise collaboration, HR and recruitment, remote working, operational and office design, training and retention, and other critical aspects of running a business in the networked age.
Top Speakers
Top tier speakers include Tom Conophy, EVP and CIO of InterContinental Hotels Group; Aaron Levie, CEO and Co-Founder of Box; Aneel Bhusri, Co-Founder and Co-CEO, Workday; Bernd Christiansen, VP and CTO of Research at Citrix Online; Gary Swart, CEO of oDesk; Alan Masarek, CEO of Quickoffice; David Gutelius, Chief Social Scientist at Jive Software; Deep Nishar, SVP of Products and User Experience at LinkedIn; Amit Singh, VP of Enterprise at Google; Brian Murray, Head of Implementation Strategy at Yammer; Ariel Seidman, Co-founder and CEO, Gigwalk; Rhonda Lowry, VP of Emerging Social Web Technologies at Turner Broadcasting System; Barbara Nelson, CTO of iPass; and many more.
Turner Broadcasting System, Flextronics and InterContinental Hotels Group will share exclusive case studies illustrating how their organizations have successfully implemented new corporate social networking tools across hundreds of thousands of global workers to support complex workflows and encourage deeper collaboration.
During interactive panel sessions, fireside chats, and keynote presentations, attendees and speakers will engage in an open debate about which innovative web- and cloud-based leaders will become the next giants in the $ 222B enterprise software market. What does the 100% virtual workplace look like, and how can employees and companies thrive in this new environment? How can companies harness mobile and cloud collaboration technologies to become more productive and profitable? Speakers will tackle these questions and more at Net:Work.
Register Now
Spaces at Net:Work are selling quickly and those interested in attending the conference should register as soon as possible. Anyone interested in the way companies must leverage technology to build their workforces, increase productivity, and boost profitability should not miss Net:Work.
Top Sponsors
Headline sponsor Alfresco is joined by leading sponsors such as Korn/Ferry International, MBO Partners, Gist, Box, Citrix, Igloo, Sooner, Moxie Software, Meshin, Quickoffice, and UTest. Net:Work is supported by top-tier media partners, including The Churchill Club, The pariSoma Innovation Loft, StartupDigest, TiE, SfAMA, VC Taskforce, VentureBeat, and the MIT/Stanford Venture Lab. To learn more about sponsorship and exhibition opportunities that connect your brand to the top decision makers in enterprise technology, please visit the Net:Work sponsorship page or contact Mike Sly via email at sly(at)gigaom(dot)com or (415) 235-0358.
About GigaOM
Founded in 2006, GigaOM has grown into the leading provider of online media, events and research for global technology innovators. The company is one of the most credible and insightful voices at the intersection of business and technology, with an online audience of more than 4 million monthly unique visitors; industry-leading events, including Structure, Mobilize, GigaOM RoadMap, Net:Work, and Structure:Data; and a pioneering market research service and digital community, GigaOM Pro, which provides expert analysis and research on emerging technology markets.
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Fighters Edge MMA Fitness Center Commercial – Mixed Martial Arts Gym – Fort Lauderdale MMA
FightersEdgeAmerica.com Only a Month! 4580 N. University Dr. Lauderhill, Fl 33351 Fighters Edge MMA Fitness Center Commercial – Mixed Martial Arts Gym – Fort Lauderdale BRAZILLIAN JIU JIT SU (GI and NO-GI) – It’s great for beginners all the way up to advanced and professional. No experience is necessary. Learn BJJ today! POWER KICK – Kick boxing taken to the next level. Learn the art while using your entire body to burn calories. This workout will leave you breathless, guaranteed! BOXING BASICS – You will learn the sweet science from the ground up! Correct punches, footwork, how to work the heavy bag and speed bag as well as professional combinations. If you want to learn then this class is for you! UFC – This class is it if you want to learn every aspect of MMA! Boxing, Kick Boxing, Muay Thai, Submission Wrestling and Brazillian Jiu Jit Su. It’s all here in one class! You will learn how to transition from striking to the ground and will develop a well rounded game. This is the ultimate workout! MUAY THAI – Muay Thai is referred to as “The Art of the Eight Limbs”, as the hands, shins, elbows, and knees are all used extensively in this art. A practitioner of Muay Thai has the ability to execute strikes using eight “points of contact,” as opposed to “two points” (fists) in Western boxing and “four points” (fists, feet) used in the primarily sport-oriented forms of martial arts. You will learn it all. JUDO/SAMBO – You will learn Judo and Russian Sambo from our world …
No commentsHow to Cope with Holiday Depression : The Biological Aspects of Depression
Learn about the biological aspects of depression in this free home health video. Expert: Rachel Blackston MA, M.Ed. Bio: Rachel Blackston is a private practice mental health counselor in Orlando, FL. Filmmaker: Angela Pugh
Video Rating: 1 / 5
dialPROS “Your message… Our voice!” 866.506.3548
dialPROS tMarketing or telemarketing service 866.506.3548. Headquartered in Milwaukee, Wisconsin, dialPROS is a dynamic, multi-faceted, lead generation and telemarketing outsource company. We specialize in inbound, outbound and e-bound campaigns with a focus on cold calling the right people in the organization so clients have the best possible reach into their sought after prospect pool. Over the last 10 years, we have successfully managed our growth without sacrificing quality or attention to detail. As a result, dialPROS has helped our clients grow their businesses exponentially and has a reputation for providing the highest quality lead generation, telemarketing, and appointment setting services in the industry. In fact, new clients come our way every day who share experiences of less than successful telemarketing campaigns with less reputable firms. Our clients stay because we achieve results that drive their increased revenue. dialPROS is a premier provider of telemarketing and call center solutions to many industries and vertical market segments. We have offices across the united states supplying inbound, outbound and call center outsource services for all types of businesses, organizations, and industries. tMarketing – dialPROS answer to telemarketing is a whole new way of looking at lead generation by telephone. This is “not your father’s Telemarketing service…..”. tMarketing employs a conversational, prospect friendly and client focused approach to the tried …
Video Rating: 5 / 5
onlinetools.biz. Was created to make email marketing easy. It’s a robust autoresponder and bulk email tool. With eresponderpro you can create, send and track your email messages. Are you tired of web hosting company’s that can’t get your bulk email delivered? Or perhaps, like most hosting company’s, they shut you down when you try to email your contact list? Here at GVO, not only do we welcome responsible bulk mailing, we actually provide you the tools to do it absolutely FREE! Although we may be a Premier Web Hosting Company with over 12 years experience, that owns our own data center, please understand this. We are internet marketers first and we know that the money is in your legitimate double opt in contact list. In fact; GVO was born because our president Joel Therien was a successful internet marketer first. We are not talking spam here. We are talking legitimate email marketing and list building. Every time Joel would send an email to his list His email would not get delivered properly Or his web host would shut him down So welcome to GVO, an internet marketing firm that owns every aspect of their data center, filled with a staff that understands how to help you make an AMAZING income with your web site! We provide the tools to assist you with building a massive contact list. We have amazing relationships with, and have been white listed with, all the blacklist companies out there like Spamhaus and Spamcop.
Video Rating: 4 / 5
CCNG networking event attendee Progressive Insurance
Deluxe Financial host site in Phoenix, AZ – July 1, 2009 – CCNG with sponsor Aspect hostbest practice solutions for area contact center professionals. Speaker presentations were followed by an interactive networking session for all attendees and call center site tour. CCNG produces online programs and face-to-face networking events that highlight members Best Practices for contact center and customer care professionals. For details, visit www.ccng.com OR connect with CCNG members at – www.linkedin.com
No commentsGlobal Interactive Voice Response (IVR) Systems Market to Reach US$2.78 Billion by 2017, According to New Report by Global Industry Analysts, Inc.
San Jose, California — November 10, 2011
Follow us on LinkedIn – Factors such as globalization, cutthroat competition and ever-changing customer demands are forcing companies worldwide to adopt new and improved process strategies in wide ranging areas of business operations. Customer Relationship Management (CRM) is one such area that has gained utmost importance over the years. Companies have been focusing their efforts on improving various aspects associated with CRM in order to provide better customer services. Against this backdrop, the importance of interactive voice response (IVR), an integral part of the customer service strategies, comes to the forefront. With an intention to cut down costs and improve system functionality and efficiency, these companies have started strategic value assessment of their IVR systems. Given that most of the legacy IVR systems are expensive to maintain, highly rigid and largely incapable of addressing the fast changing customer service requirements of large enterprises, several companies are deploying new, open-standard IVR technologies such as VoiceXML. These new technologies enable companies to customize phone-based customer services to suite their requirements and are therefore fast growing in prominence.
Although growth in new orders slowed down during 2009 due to recession induced cutbacks on technology spending and investments, the global Interactive Voice Response (IVR) Systems market staged a quick comeback in the year 2010. The resurgence in market was primarily led by companies re-focusing on customer retention, new customer acquisition, and customer satisfaction ratings. Contact centers especially have a compelling need to strategically invest in technologies and tools that help differentiate themselves, ever more so in challenging times like the economic recession. Growing focus on benchmarking customer experience and the ensuing emphasis on IVR optimization also helped bring in fresh opportunities for product replacements and upgradations. Additionally, contact centers cannot afford to scale back investments on customer service for long as prolonged deeper cuts can raise the risk of loss of customers as fickle loyalty during challenging economic times leads to migration to competitors who favor their patronage. The disproportionately higher costs associated with loss of clients and loss in productivity/performance, and significant costs associated with new client acquisition, additionally discourages prolonged investment cutbacks. Therefore scaling back customer service budgets is a perilous, high-risk high-wire act for companies, which can result in high customer churn rates, and dissolve brand equity, in the medium to long term.
The market in the future will be driven by growing prominence of outbound IVR as a cost effective solution. Outbound IVR is changing the traditional image of organization-customer interaction and will continue to evolve as IVR capabilities are extended to handle newer channels, such as SMS and video. With outbound IVR technology, enterprises are empowered with the ability to deliver important notifications, provide proactive and personalized customer service, and expedite collections. Companies, which earlier shied away from hosted/managed service IVR offerings as a result of disadvantages such as, issues related to confidentiality of crucial customer information and difficulty in accurately monitoring efficient handling of customer calls, are now investing in these solutions. As hosted IVR services storm into the limelight by virtue of their numerous benefits, such as, rapid, less expensive and affordable deployments, influx of new hosted/managed service providers is expected to translate into increased demand for IVR systems.
The market will also be driven by the demand from the financial services industry, which is forecast to increase especially after the recession triggered consolidation leaves a need for standards-based interactive voice response and customer interaction solutions in the newly merged, acquired and established companies. Another key factor for growth is QM/Recording solutions that play an important role in helping boost productivity. QM/Recording solutions are now made available on Software-as-a-Service (SaaS) or a hosted basis instead of conventional, premise-based licensed product delivery model. In their effort to tackle the IT budgetary issues, companies are displaying greater keenness on SaaS subscription based model. With this hosted/SaaS arrangement call centers can implement new solutions without significant capital investments in installation and license fees.
As stated by the new research report on Interactive Voice Response (IVR) Systems, the US continues to represent the largest and one of the fastest growing regional markets for IVR systems, waxing at a CAGR of about 10.32% over the analysis period. Growth in the US IVR Systems market will be especially driven by robust demand from domestic financial services industry, which is undergoing significant restructuring post recession, and the presence of several leading players with advanced proprietary technologies. Although large enterprise segment (65+ IVR ports) has been the traditional revenue contributor for the IVR systems market, future growth will largely stem from small and medium business opportunities. 25 to 46 Ports market represents the fastest growing product segment.
Major players in the marketplace include Aspect Software Inc, AT&T Inc, Avaya Inc, BCE Inc, Cisco Systems Inc, Convergys Corp, Dialogic Corporation, Enghouse Systems Limited, Syntellect Inc, Genesys Telecommunications Laboratories Inc, Healthcare Technology Systems, IBM, Mitel Networks Corporation, Nuance Communications Inc, Philips Speech Processing, Verizon Communications Inc, Voxeo Corporation, West Corporation, Holly Connects, among others.
The research report titled ?Interactive Voice Response (IVR) Systems: A Global Strategic Business Report?, announced by Global Industry Analysts, Inc., provides a comprehensive review of market trends, issues, drivers, company profiles, mergers, acquisitions and other strategic industry activities. The report provides market estimates and projections (in US$ Million) for major geographic markets including the United States, Canada, Europe and Rest of World. Product segments analyzed include Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 and Above Ports. Additionally, the US IVR Market is analyzed by following end-use sectors ? Banking/Finance, Telecom, Insurance, Travel/Hospitality, Healthcare, and Others.
For more details about this comprehensive market research report, please visit ? http://www.strategyr.com/Interactive_Voice_Response_IVR_Systems_Market_Report.asp
About Global Industry Analysts, Inc.
Global Industry Analysts, Inc., (GIA) is a leading publisher of off-the-shelf market research. Founded in 1987, the company currently employs over 800 people worldwide. Annually, GIA publishes more than 1300 full-scale research reports and analyzes 40,000+ market and technology trends while monitoring more than 126,000 Companies worldwide. Serving over 9500 clients in 27 countries, GIA is recognized today, as one of the world’s largest and reputed market research firms.
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Global Industry Analysts, Inc.
Telephone: 408-528-9966
Fax: 408-528-9977
Email: press(at)StrategyR(dot)com
Web Site: http://www.StrategyR.com/
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Last Challenge And The Best Call – Ahmed Deedat (6/12)
Part (7/12): www.youtube.com Last Challenge And The Best Call – a lecture by Sheikh Ahmed Deedat in Jubail Industrial City, Saudi Arabia on July 24, 1991. Sheikh Ahmed Deedat: In 1986, the King Faisal Foundation awarded the King Faisal International Prize for SERVICE TO ISLAM, to a South African who is more or better known than many dignitaries in their own countries. This was the first time that this prestigious award has been awarded to a South African. The recipient of this award was a man totally dedicated to his faith and its propagation and who was not afraid to challenge any one to a debate to settle once and for all the matter, who has the good news right? He was none other than Sheikh Ahmed Deedat, reverently known and called UNCLE by those who hold him in high esteem and admiration. The award came after a lifetime of struggle to propagate Islam and to defend Islam against the onslaught of the missionaries. Finally, he was given recognition by the international Muslim community that he deserved and focused more sharply the attention of the Muslim world on the most important aspect of his work, the challenge to propagate Islam. This was his life long ambition to focus the Muslim world’s attention and resources on the propagation of Islam, and at last he succeeded. What a moment of jubilation, achievement and personal gratification for Sheikh Deedat the award was, a turning point in his life. Sheikh Deedat did not have much formal schooling, but he was self-taught …
Ayurvedic massage – a holistic therapeutic methodology used in India for centuries. Website www.kairali.com Address 120 Andheria Modh, Mehrauli, New Delhi. Phone/Contact Info 91 11 26802106 Ayurvedic Spa – See how ayurveda massage is performed in an ayurvedic resort in New Delhi, India. Kairali Resorts, just outside Delhi, provides ayurvedic services to its customers. “Ayurveda is an Indian traditional science, it is a science where it treats the body. It does not treat the disease, it treats the body as a whole. It has two aspects in it, the wellness, that is the preventive aspect of Ayurveda, and the curative aspect.” Ayurveda is a form of an alternative medicine that has been used in parts of India for over centuries now. The emphasis is on physical, mental and spiritual harmony. I am now going to start the treatments and the first one they are going to begin with is Abhyangam, followed by the two that is bundle massage and Shirodhara. “Simple treatment like Abhyangam which is a general body massage. It starts from top to toe massaging the body with two people synchronizingly massaging the body for a period of 45 minutes. Followed by Shirodhara. That is a popular treatment.” And now I will be going for my head massage which is basically very imperative even for any treatment, be it Abhyangam, be it the Bundle massage or be it Shirodhara. “The next of it Shirodhara, which is pouring of the oil on the forehead continuously and your body is take care of.” You do not know …
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