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Call Center Dress Code ? Exhibiting Your Professionalism

Life at a call center has a great glamor which is often reflected with the dress code that the professionals carry. It is always a good feeling to observe an employee who carries their professional attire in a pleasant manner. Especially, organizations that plan will definitely try to have a clear view about the professionalism that a particular contact center is adhering. Therefore, it is extremely vital to follow an ethical dress code that builds the rapport of the organization, you are working for.

The appearance of trusted business professional reflects the work culture of any contact center. In this aspect, a more formal dress code is essential for your employees. For men it is always a best way to dress in a formal way. The formal dress code such as khakis, chinos, dockers or fashion jeans or pants of any kind, long-sleeved button-down shirts or neatly pressed polo shirts, etc. are some of the best options. In addition to this, a belt, pair of formal leather shoes with dark color socks become a better combo with formal dress codes. If an employee holds a senior management position, it is advisable for him to add a tie to his formal attire. This brings more glamor to the working style. Smart casual are also followed by many employees in the BPO industry. It is seen that many call centers have implemented the policy of offering smart casual dress codes to save time that is generally spent on managing a formal dress.

As a call center follows western culture, it is recommended that women prefer to carry out their professional dressing with trousers and pants with shirts without any print upon it. Smart casual include a tailored trousers, jumper, blouse, sweater, cardigan with a smart skirt, dress etc. are some of the best in their category. A good casual dress for ladies is always complimented with shoes, flats, low heel boots, watches, good hairstyle, accessories (watch, bracelet, and earring). Women should avoid exhibiting too much skin and tight clothing for better. In accessories, it is seen that use of plain pendent, simple chain and pearl can add more elegance to a lady who dresses casually.

Normally, a call center industry doesn’t follow much of the hard-core formal dress codes. It is because employees can work better when they are allowed to dress comfortably. But professionally, a dress code develops a presentable atmosphere for corporate employees and helps to create and positive moral for the call center. The ethical dress code for call center services can create goodwill for a client who can visit your organization, surprisingly.

Philadelphia, PA — August 23, 2011

During National Health Center Week, August 7-13, the US Department of Health and Human Services announced $ 28.8 million in grants to 67 community health center programs across the nation, including one that will develop a new health center in Eastern North Philadelphia through a partnership between Public Health Management Corporation (PHMC) and Congreso de Latinos Unidos (Congreso). Through this new venture, PHMC and Congreso will work together to address health care access barriers faced by low-income residents of the area surrounding the new health center, to be located at 216 West Somerset Street in the 19133 zip code of Philadelphia. This is a significant expansion of the services PHMC already provides, including its work as the Health Care for the Homeless grantee in Philadelphia, as well as the services that Congreso has provided this underserved community for more than 34 years. ?We?re thrilled to work with Congreso and PHMC?s affiliate, National Nursing Centers Consortium, to serve a community that faces significant barriers to health care access,? says PHMC president and CEO Richard J. Cohen. ?This new health center will ensure comprehensive, culturally appropriate health care.?

Currently, Congreso serves 15,000 low-income people in the surrounding area through education, employment assistance and health promotion. The area of the new community health center site has been classified a Medically Underserved Area by US Department of Health and Human Services, Health Resources and Services Administration. Twenty percent of the residents are uninsured and 54% live below the poverty line, while 82% have incomes under 200% of the federal poverty level. ?Congreso?s ability to augment our health services by now providing primary care services has a direct impact on our efforts to overcome educational and employment barriers,? says Congreso President and CEO Cynthia Figueroa. ?This was the missing component of our comprehensive health services, which include a family planning clinic, teen pregnancy and parenting programs, nutrition, childhood obesity, HIV/AIDS supportive services, and behavioral health options, amongst others.? Area residents suffer greater than average health disparities compared with those in other Philadelphia neighborhoods, including higher rates of obesity, diabetes, hypertension, teen births, late prenatal care, poor birth outcomes, child and adult asthma and depression.

Since 2009, Congreso has organized a community advisory board whose purpose was to plan the health center, making recommendations on hours of operation, community outreach, and other aspects that would ensure access. Advisory Board Member Jose Gonzalez shared, ?I’m so happy because there are so many people in this community that need to seek medical care and need their medications and can’t get help anywhere…our community will be very happy when Congreso has a health center.”

Presently, the city of Philadelphia?s health centers reach an estimated 49% of the area?s low income residents, leaving more than 116,000 people without access to affordable, quality, timely care. The new center will reach an estimated 3,000 patients per year, provide both primary care and behavioral health care in an integrated model, and ensure patients also benefit from the many education, employment, and other social services already provided by Congreso, PHMC and the agencies? many partners throughout the area.

Currently, PHMC?s Federally Qualified Health Centers serve diverse and often vulnerable populations, including the homeless, persons with HIV/AIDs, and people living in public housing. Three PHMC health centers, PHMC Health Connection, Rising Sun Health Center, and Mary Howard Health Center recently gained national recognition from the National Committee for Quality Assurance by receiving the designation of Patient-Centered Medical Homes.

About PHMC

Public Health Management Corporation (PHMC) is a nonprofit public health institute that creates and sustains healthier communities. PHMC uses best practices to improve community health through direct service, partnership, innovation, policy, research, technical assistance and a prepared workforce. PHMC has served the region since 1972. For more information on PHMC, visit http://www.phmc.org

About Congreso de Latinos Unidos

Founded in 1977, Congreso?s vision is to transform the lives of Latinos in Eastern North Philadelphia, by moving them up the economic ladder and, ultimately, out of poverty. The agency accomplishes this by assisting clients in achieving education credentials and employment, while providing support to remove social and health barriers and emphasizing cultural identity. Congreso served more than 15,000 individuals in FY11 through its education, employment, health and safety programs.

Contact:

Nikki Reen, 267.295.3859 or nreen(at)phmc(dot)org

Yvette Nunez, 267.241.9361 or nunezy(at)congreso(dot)net

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Dentro del marco del Customer ContactForum, Alestra, Aspect y Unigate anunciaron una alianza estratégica para ofrecer al mercado una solución de Contact Center en la “nube”, para maximizar la eficiencia y la efectividad de los procesos de negocio. Escuche de voz de los directivos de estas empresas la propuesta que hacen al mercado de Centros de Contacto en México.

Chelmsford, Mass. (Vocus) November 6, 2007

Aspect Software, Inc., the world?s largest company focused solely on the contact center, today announced the company has continued to improve its ranking on the 2007 Software 500 list of the world?s largest software and services providers. Aspect Software once again placed among the top 100 companies on the list at number 76 overall, moving up from 82 in 2006 and 144 in 2005.

?Competition within the software industry continues to be fierce, and we believe that our ability to listen to our customers and extend our product offerings with the introduction of PerformanceEdge? and Aspect? Unified IP? has helped us differentiate ourselves, which is contributing to our higher ranking,? said Jim Foy, president and chief executive officer at Aspect Software. ?Through our climb up the list, we?ve established ourselves as one of the major players in the contact center market and the greater software industry. As the contact center plays an increasingly larger role in helping companies achieve their business objectives, we expect that our more than 30 years of experience in this space helping companies improve their customer service, collections and telemarketing processes will allow Aspect Software to continue to grow and improve our position on the Software 500 list.?

The Software 500 is a reflection of the overall software and services industry and provides a benchmark of growth by segment in the market.

?The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007, the ranking year,? says John P. Desmond, editor of Software Magazine and Softwaremag.com. ?The Software 500 helps CIOs, senior IT managers and IT staff research and create the short list of business partners. It is a quick reference of vendor viability, which is content of value.?

The Software 500 ranking is based on total worldwide software and service revenue for 2006. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co., as well as from public documents. The Software 500 list is posted at http://www.softwaremag.com.

About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com

Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world?s largest software and services companies, now in its 25th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About Aspect Software

Aspect Software, Inc. founded the contact center industry and is now the world?s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP? Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge?, the industry?s first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company?s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit http://www.aspect.com.

Aspect, PerformanceEdge, Unified IP, and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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SAN JOSE, CA; MOUNTAIN VIEW, CA — July 1, 2005

Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, and eGain Communications Corp. (OTC: EGAN.OB), provider of the industry?s top-rated* software suite for eService, today announced that Aspect has validated eGain? Mail, an integral part of eGain Service? version 7, on Aspect® Uniphi Suite version 6.1, the latest release of Aspect?s applications convergence platform for contact centers. Customers can use eGain?s solution in an Aspect Uniphi Suite environment to integrate e-mail-based customer care into their contact centers.

?Contact centers using eGain Mail with Aspect Uniphi Suite can provide a consistent quality of customer service across e-mail, voice, Web and other Aspect-supported communication channels, ? said Brian Gentile, senior vice president and chief marketing officer at Aspect. ?Open standards-based solutions, such as these products from Aspect and eGain, offer businesses flexibility by enabling them to add multichannel capabilities to improve their customer interactions.?

?Our combined technologies can help companies differentiate themselves with the ability to respond promptly and professionally to customer inquiries, every time?regardless of media channel,? said Ashu Roy, chief executive officer of eGain. ?eGain Mail and Aspect Uniphi Suite together produce a blended multichannel environment that ensures all communications are routed to the agents most appropriately skilled to resolve them satisfactorily.?

Aspect Uniphi Suite provides businesses with the tools for managing multiple channels of customer communications in an integrated, more effective, less-labor intensive manner. The software offers the flexibility and functionality of ACD, CTI and IVR applications on a single, centrally administered, switch-agnostic platform.

eGain Mail helps companies manage large volumes of customer communications swiftly and effectively by automatically acknowledging and responding to e-mails received and recommending optimal answers for agents to use in replying to customer inquiries.

The integration of Aspect Uniphi Suite and eGain Mail is based on industry-standard Web Services interfaces supported by both Aspect and eGain. The integration allows multichannel agents using Aspect Uniphi Suite to access eGain?s centralized knowledge base and offers easy-to-use administrative features.

About eGain Communications

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and Web customer service operations into multichannel customer interaction hubs and to extend their service-based competitive advantage.

eGain Service? 7, the company?s software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, Calif., eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company?s offices: United States: 800-821-4358; London: 1753-464646.

About Aspect Communications

Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect’s global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company’s leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group bull?s eye report on customer service

eGain, the eGain logo and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

Contacts:

Jennifer Stroud????

Aspect Communications????

(615) 221-6842????????????????

jennifer.stroud@aspect.com

Karen Thrash

eGain Communications Corp.

(650) 230-7528 ????

pr@egain.com

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More Aspect Contact Center Press Releases

Deluxe Financial host site in Phoenix, AZ – July 1, 2009 – CCNG with sponsor Aspect hostbest practice solutions for area contact center professionals. Speaker presentations were followed by an interactive networking session for all attendees and call center site tour. CCNG produces online programs and face-to-face networking events that highlight members Best Practices for contact center and customer care professionals. For details, visit www.ccng.com OR connect with CCNG members at – www.linkedin.com

Created on November 14, 2010 using FlipShare.
Video Rating: 5 / 5

Does Your Call Center Ensure Customer Loyalty?

Copyright (c) 2009 Randy Harmat

Ensuring customer loyalty has been the mantra of all successful businesses. As call centers become an integral part of a complete customer service strategy in businesses ensuring loyalty has become more of a challenge. Modern call centers are sophisticated and multi-person operations are supported by telephone and computer technology. There is no personalization or a continuous name that a customer can relate to. Though telephone strategies and great scripts often lead to effective customer conversions, loyalty can never be ensured. Moreover, conducting business over the phone has never been as personalized as face-to-face interaction. Call centers have this big challenge on their hands ever since their inception.

Ways to Ensure Customer Loyalty

For better business you need to know more about your customers. The better you know them the better you can meet their needs. In fact, the more conversant the customer becomes the better feedback you get. Create opportunities for feedback. Ask your customers why they chose you over the competition. Encourage your customers with a concern to contact you without hesitation. Carry out customer satisfaction surveys to see if the call center you’ve hired is doing it’s job properly.

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Keep a record of customer feedback to help you identify problem areas. In a short term, customer loyalty benefits your business through revenue growth because of repeat and referral business. In a long term, closer relationship with customers gives your business a window of insight into your customers’ needs and preferences and more importantly even product ideas. The cost to acquire new customers is typically much greater than the cost of retaining the existing ones.

Customer satisfaction does not equate with continued sales. What a business needs instead is customer retention and repeated purchases, otherwise known as customer loyalty. Call centers offers customer convenience through their services. Without having to trot off to a retail location, a customer can place orders, make reservations, check balances, register complaints, and ask questions about the product and services. So the call center to which the customer service is outsourced must have representatives that are trained in all these aspects.

Call centers representative should adopt the following techniques for ensuring customer loyalty.

1.Build rapport with customers through warm and friendly approach. However make sure that the agent does not act too friendly. This put the customer instantaneously on the guard.

2.Listen actively- Through active listening, call center agents can create a conversational connection that reassures the caller that someone cares.

3.Solve customer problems effectively. Customers contact call centers for solving their problems, which they can’t do for themselves. Problems encountered by the customers negatively impact their loyalty. If they are disappointed with the service, they may start looking for alternatives.

4.Train your representatives to be an optimist. Listening day in and day out to people’s grievances and complains can be emotionally corrosive. Be proactive, listen to their problems carefully, and put yourself in customer’s shoes.

The customer contact center has a significant impact on customer loyalty. In many businesses, the call center has more contact with the customer than any other part of the business.

For companies in any industry, a good proactive, outbound customer communications program can be a tremendous competitive advantage. It increases customer loyalty and retention. However, before outsourcing your customer service to any call center interact with the representatives and at time even call up as a customer to see the kind of services that they provide.

Call Center Outsourcing Fosters Business Growth

Five 9 is a call center management software all set to be used in the virtual or cloud platform for its fine operational capabilities. The software has plenty of user friendly features; making it a useful tool to function in the customer care services. Its innovative features make it suitable for agents to carry out different functions in the outbound and inbound call centers, contact centers and others to function in a convenient manner.

It is Five 9 that has come up with innovative solutions especially marked for delivering excellent performance without any further rise in cost. The virtual software has been designed to serve various aspects of call center operations including customer care, technical support, collections, data recovery, telemarketing and lead generation. It includes predictive dialing and auto dialing features that further simplifies the entire process. Some other features offered include campaign management, voice over internet protocol or VoIP, DNC compliance, ACD and skills based routing.

Many outbound call centre service providers are now looking forward to own this product in their arsenal as it is capable of offering comprehensive campaign management. Another important feature that is predictive dialing plays a leading role in boosting both profitability and productivity. This software also ensures that the cost per lead is reduced to a great extent and that too without building any negative impact on the lead.

Technical or tech support is another aspect of the call center industry. Here, technical issues regarding diverse products or services can be easily resolved over the telephone. Some of the benefits that technical support service providers can reap include increased first call resolution rates, improved customer satisfaction and shorter average handling time. This virtual call center tool is even capable of delivering improved customer satisfaction and loyalty.

The new software tool invented can also be used by the inbound customer service providers. In fact, using Five 9 virtual call center application can help operators to manage all the incoming calls from the customers as effectively as possible. With Five 9’s innovative customer service solutions, a customer service provider can enjoy greater productivity and profitability for a long time.

Call centers engaged in offering debt collection services can enjoy this unique technology as well. This tool is known for eliminating the hassles of high cost that is normally incurred for safeguarding the age old hardware based dialing system. As a result, the service providers can focus on their work. Some of the advantages that Five 9 and debt collection recovery software brings forth are reduction in the infrastructure costs, speedy communication with the debtors and rise in the recovery rates.

Today, the call center companies have every reason to rejoice. This revolutionary new technology is capable of offering them huge advantages. This can help their business to operate in the right way without any further rise in the expenditure. Due to the varied advantages that this software brings forth, most call center firms are now eager to lay their hands on this new technology to ensure operational excellence.

Find More Aspect Contact Center Articles

It’s a short 3D video “trailer” from this event. The entire available 34 minutes 3D video is to be added soon. Keep contact 🙂 Your interest and kind attention are really encouraging. Thanks ! The Hustle dance competition entitled “The Champions’ Cup 2011” was held on February 6, 2011 at the International Dancing Center in Moscow

Alexandria, VA — March 6, 2008

Kathie Drayton, Director of Workforce Planning with VIPdesk and an expert on the homeshoring revolution, will be presenting an educational session at the Aspect Customer Experience 2008 Conference, March 11 in Atlanta, GA. Drayton?s session, ?Preference Based Scheduling ? Aspect? eWorkforce Management? Empower for At-Home Agents?, will address one of the most pressing issues involved in successful management of a home-based workforce?management of resources, including effective scheduling of home-based agents.

In tight economic times, many businesses look for the best ways to cut costs while still maintaining the integrity of their brand. The use of a home-based workforce, also known as ?homeshoring?, is quickly becoming the business solution of choice for corporations that wish to manage costs while still maintaining specific attributes of their brand that their customers have come to expect?such as stellar customer service.

?Homeshoring of customer service jobs is a great way for businesses to cut costs while simultaneously increasing customer satisfaction,? says Drayton. ?However, management of home-based call center agents can be quite a challenge, especially when it comes to scheduling a team of home-based agents. I look forward to speaking at Aspect Customer Experience 2008, and sharing my experiences managing VIPdesk?s home-based workforce.?

VIPdesk, a pioneer of premium home-based contact center solutions and Concierge Services, is at the forefront of the ?homeshoring? revolution. There are estimated to be over 150,000 home-based customer service agents in the U.S. today, a number which is predicted to grow exponentially in the near term.

In her session, ?Preference Based Scheduling ? Aspect? eWorkforce Management? Empower for At-Home Agents?, Drayton will address the challenges and successes in utilizing preference based scheduling for agent contractors who can only be scheduled based upon the times they are available to work. Attendees will see how to use Aspect eWorkforce Management Empower to facilitate agents being able to view their schedules from home, update their availability to work, add or delete scheduled hours based upon intra-day staffing.

About ACE 2008

Aspect Customer Experience (ACE) 2008, taking place at the Hyatt Regency in Atlanta, Georgia from 9-12 March 2008, is the preeminent conference for users of Aspect Software solutions. The event is hosted by Aspect Software and the Aspect Software User Group Association (ASUGA). ACE has become a leading international forum to discuss strategies for bringing change to the contact center, and addresses topics that affect an organization?s collections, customer service, and sales and telemarketing operations on a daily basis. The annual event attracts executives from Aspect Software customers, ranging from small, medium and large enterprises seeking ways to balance customers? demands with the realities of the bottom line, reduce complexity, and maximize their contact center investments.

About VIPdesk

VIPdesk is the award-winning pioneer of home-based virtual contact center solutions for global brand leaders committed to enhancing their brand experience. Our best-in-class Brand Ambassador? and Concierge screening and certification processes ensure that the most highly educated, experienced representatives serve as a seamless extension of their brand. Our proprietary quality assurance tools and processes ensure continually improving results; our stringent industry standard and PCI Compliant technologies ensure the most secure environment possible for client interactions. As a result, VIPdesk’s prestigious clients experience higher customer satisfaction scores, increased average order size and overall financial performance, while realizing an unmatched economic value.

VIPdesk is proud to serve more than 60 clients in the retail, financial services, travel, consumer goods and automotive industries. Founded in 1997, VIPdesk has been continuously recognized for its growth and innovation as a multi-year recipient of the Inc. 500, Deloitte & Touche “Fast 500” and the Stevie Award for Women in Business.

For more information, visit http://www.vipdesk.com .

Media Contact:

Linda Dickerhoof

VIPdesk

703-837-3507

ldickerhoof @ vipdesk.com

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