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Deluxe Financial host site in Phoenix, AZ – July 1, 2009 – CCNG with sponsor Aspect hostbest practice solutions for area contact center professionals. Speaker presentations were followed by an interactive networking session for all attendees and call center site tour. CCNG produces online programs and face-to-face networking events that highlight members Best Practices for contact center and customer care professionals. For details, visit www.ccng.com OR connect with CCNG members at – www.linkedin.com
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Eminence of Call Center Outsourcing

Call Center, itself, has an eminent role to play in such fast-paced business world. It very well offers several businesses and organizations a genuine way to interact with present and prospective customers. The world should be grateful to modern technology, because of which Contact Center Outsourcing is possible and also this has been a reason for the evolution of various Call Center Outsourcing services.

As a matter of fact, every business finds out the ways to lesser down the expenses and increase the chances of profit. So, if you want to save your valuable time and productive resources, then outsourcing your services to a BPO would be your best bet. And by hiring such a service, the business owners would be able to focus on their core competences.

The most vital advantage of offshore contact center outsourcing is the cost advantage which conceals in it the overall expense, that is, the overhead and the labor cost that is needed for setting up a contact center outsourcing. BPO services not only helps the businesses in trimming down the cost of labor and infrastructure cost but also helps to avoid the relative expenses which is confined in it to run an in-house call center.

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It helps in increasing the bottom lines; that is, BPOs services also helps in increasing the profits of a business. In fact, is also possible in raising up a business in all of its aspects – in terms of quality, performance, profitability and productivity.

This contact center outsourcing could also help you in saving your resources, as, by those services, one can save a lot in terms of manpower and infrastructure. No expense on training cost or on expensive software would occur. The resources could get utilized in the core business processes and to experience profits in that area.

When there is a considerable urge to upgrade the essential IT tools, turning to call center is one way to save money. This is because the cost of operations in managing and handling calls is lesser and cheaper. Outsourcing also gives an avenue from testing a plan and learn from it. Call center outsourcing metrics also involves call routing in better handling the clients in the customer service department.

These services offers the eminent businessmen a great opportunity to grow and reach up to a next level in their business. Be it tele sales or telemarketing, query handling or just providing an information, these center can make itself work out in all by fitting in any of the aspect of the company and work accordingly for its benefit and utmost profitability.

Web Enabled Call Centers Services

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Enabling businesses reach high-sky There have been many steps that evolved with the evolution of the call centers service. One of these evolutionary steps include the Web Enabled call centers. The web enabled services are being offered to the customers by the call centers to bring diverse business operations forward. The web enabled contact centers carry a great potential to set new standards for the contentment of the customers.

These are simply the centers where the contact with the customers are made through the Internet. It can happen to be the one which is based on World Wide Web. An access button is provided by the web pages which can be connected to gain access to the calls. The services can be counted on many forms, as, from simple e mail responses to multimedia interaction. These web enabled services are accessible on the Internet and its main purpose is to assure an understanding environment to the people all around the universe and also to provide an easy accessibility.

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As they provide a basic access to the customer service line without disconnecting with the computer, the call buttons that contact a web enabled call centers are conventional enough to be on many online web pages and storefronts. The aim of a contact center is to work with the aspect of meeting the varied needs of the business. There is a persistent way in which people want to carry out their business purposes. These web enabled services enables to be in contact with the targeted customers, that too, very comfortably.

Thus, the business would also function without any obstacle in its forefront. Intranet is the basic preference of the people to connect with one another in a specific group. As they find the access to this facility comfortable. This enables them to get the video-conferencing availed, and they can convey messages and outsource their problematic queries on which they have the confusion. On the intranet, all types of information and queries related to any particular industry can be viewed by anyone belonging to any particular industry. It helps businesspeople the most, as they get to read the queries and information about other people who belong to that group.

It is the most vital aspect of this web enabled service, to get access easily and learn about the variety of services offered from the other parts of the world. The use of a web enabled service can brings to offer many benefits for the company. It depends on how the call center is set up, a web enabled contact center does not need to connect through the telephone to contact the company. The calls from the Internet can directly be sent to the call center representative using the company\’s server. It would result in lessening down the traffic on the phone line. So, the businesses that assure to provide quality customer service, this is the most classic way great workforce performance which would ultimately bring in immense satisfaction in the customers.

Call Center Outsourcing- Saving the Day by Mission Critical Customer Services

No frills, no sparkles and no sequins here. We all know that call center services thrive on customer services and more importantly work for you to achieve the business objectives and goals by valuing their opinions, feedbacks, appreciations and grievances. Taking A to Z care of customer services, inbound call centers cover the most important aspect of your business.  They help you to create better relationship with customers, increasing the loyalty base, and increasing the profitability of your business.

As businesses have expanded beyond the boundaries, it can be really difficult for your in-house team to listen and mind the needs of varied customers coming from different continents and speaking different languages.  At that time, call centers can be that cost managed and effective way, you may looking for.

Their multi-lingual adeptness, neutral free accent, market know-how and sales driven approach is capable to give any business the jump of glee, it has been deprived for long. They help you to generate revenue from customers by resolving their issues quickly and giving them what they want.  No wonder, if you listen to your customers, they look for you in market. In addition of gaining new customers along the way, their services can convert your existing customer base into more loyal and committed ones.

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In inbound call centers, where the main focus of the services is customer support, you cannot afford to mess with that. Working to create a strong bond between customers and company, call center outsourcing service offers end to end quality services at affordable costs and within timely deliveries.

Offshore call center services providers help you to create a framework that consists of customer oriented marketing strategy and a package of the requisite outsourcing services, you can deploy for the betterment of your customer services.

With the help of services like help desk support, remote receptionists and technical support, inbound contact center can be a profitable option for you. Customers do not come back to a business or services, if the owners or associated employers are indifferent to their needs, demands and expectations. Thanks to the support and aid given by offshore call center centers that, businesses have become fail-safe to the ever-changing interests of customers and know beforehand what appease to them and what not.

Conoce un perfil diferente de los principales actores de la industria. En este video toca el turno de Antonio Baez, Sales Director México and Caribbean de Aspect.
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Ricardo Pardo, Director del Programa de Canales de Telefonía de Microsoft Latinoamérica nos habla sobre la inversión en conjunto con Aspect para integrar el portafolio de Comunicaciones Unificadas de ambas compañías. Productos como Microsoft Office Communication Server 2007 (OCS2007) y Exchange 2010 están siendo desarrollados junto con Aspect para lograr evolucionar los Centros de Contacto de hoy en día a lo que se conocerá como los Centros de Colaboración dentro de poco tiempo.

Canton, GA — August 30, 2011

Inc. magazine has ranked Classroom Essentials Online as Number 92 on its 2011 Inc. 500 List, an exclusive ranking of America’s fastest-growing privately held companies. The list represents a comprehensive look at the achievements of independent entrepreneurs across the United States. A three-year growth rate of over 2700% also helped Classroom Essentials Online to achieve the No. 3 ranking for Atlanta-area companies overall, and the No. 5 ranking for the Business Product & Services group.

Classroom Essentials Online is a family-owned and operated business with two generations of the family involved in all aspects of the business, from logistics to personally answering each customer’s call or e-mail. The company retails church chairs, school and nursery furniture, folding tables and chairs, and banquet furniture to businesses and institutions around the country. Their customer base includes churches, public and private educational institutions, hotels, convention centers, party rental centers, and the military. Their warehouse in Canton, GA, just north of Atlanta, enables them to continue to provide local delivery to business customers in the greater Atlanta area, in addition to shipping nationwide daily.

Many of the products carried by Classroom Essentials Online are custom-manufactured to their demanding specifications. All aspects of logistics management, from manufacturing to sales to order fulfillment are handled in-house by family members and warehouse employees, which streamlines inventory management and keeps overhead low. Savings are then passed on to the customer, allowing Classroom Essentials Online to maintain pricing levels at or below many of their competitors, as well as enabling them to offer additional quantity discounts on many of their church chairs, banquet chairs and other popular products like childcare cribs. One of the primary goals of the company is to continue to provide person-to-person, individualized attention to its customers while it continues to grow and expand.

About Classroom Essentials Online:

Company owners the Washabaugh family began in the church and school furniture business in 1985 via traditional catalog sales to Atlanta area customers. In 2007 they launched the Classroom Essentials Online website and began selling to a national customer base. The company strives to aggressively manage overhead which in turn allows them to maintain retail pricing at extremely competitive levels. Their church chairs, banquet furniture and folding tables and chairs are custom-manufactured to their exacting specifications. Maintaining a high level of quality combined with personalized customer service continue to be high priorities at Classroom Essentials Online.

For more information, please contact Tamara Meier via e-mail at: promo(at)CliXelerate(dot)com, or at: (678) 777-1907

or visit: ClassroomEssentialsOnline.com

Classroom Essentials Online on Twitter: @Chairs4Church

Classroom Essentials Online on Facebook: http://www.facebook.com/ClassroomEssentialsOnline

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Call Center Services Pay If They Are Right

Technology has both the negative as well as positive aspects. How one brings that technology in usage is most important point in this context. Different businesses have different domains and hence have different business problems. So, different problems have different solutions. Before one go for some solution to a specific problem, s/he needs to research whether this solution fits to the problem. Take the example of call center services. They’re good to create sound revenues for lots of businesses; however, what call center services you use is a basic point of consideration in this regard. Though call center industry has evolved recently on the horizon of world business, however, you can find a long list of these services by a single search at some search engine. So, there are some points to be remembered while you want to avail these services for your business.

The most important point in choosing a call center representative for your business is that of cost. Big business owners can afford establishing their own in-house call centers but for medium or small businesses; price is a basic factor for choosing some contact center representative. So first and foremost thing you have to note is the price of a call center service.

Once you’ve coped with price factor, next point is what you’re going to have for this amount for you business. A good call center provides tailored solutions in a cost effective way. Definitely, a call center with low prices yet inefficient services will not help you hit the ground.

After having made sure that your call center partner will best represent you by providing your customers with tailored solutions, you still need to confirm what your future partner has promised. It’s all about the future of your business so you need to secure all sides before taking any step further. Good call center services always keep references record in the form of testimonials at their website. A look at that part may help you secure your deal.

There might be some other points as well which can affect your decision with respect to call center services, yet these are the most common and of basic importance points in this regard. Covering these points may help you take a better decision.

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Houston, Texas — August 23, 2011

Houston maritime attorneys Kurt Arnold and Jason Itkin today applauded an initiative to reduce deaths and injuries in the commercial shrimping industry by providing customized safety classes and training for Gulf shrimpers.

The program is the result of a partnership between the University of Texas Southwest Center for Agricultural Health, Injury Prevention and Education and the U.S. Coast Guard.

?We were gratified to learn of this partnership that is aimed at seeking ways to stem the tide of accidents and injuries among Gulf shrimp boat workers,? said Arnold, a founding partner of Arnold & Itkin LLP and an experienced Houston maritime accident attorney.

?We hope all Gulf shrimping firms will seek out this additional education and training for their working crews and managers,? Arnold said.

A study by the Southwest Center found that shrimping is the most dangerous job in commercial fishing. The Southwest Center?s director, Dr. Jeffrey Levin, reported drowning and becoming caught in machinery as the top two causes of commercial fishing deaths.

The program has reached about 500 of the several thousand Gulf shrimp fishermen as of late July, according to the Associated Press.

?As maritime attorneys, we see the disabling injuries that are all too common among shrimpers and commercial fishermen of all kinds, as well as among other maritime crews,? said Itkin, a veteran Houston maritime injury lawyer and Arnold & Itkin LLP founding partner.

?Clearer communication and additional training is certain to be helpful. We applaud the partnership of the Southwest Center and the Coast Guard, and the initiative of those shrimpers who have already participated in the new program,? Itkin said.

Unfortunately, too many injuries and deaths on fishing boats are not the result of employee conduct but, rather, the result of boat owners? and employers? recklessness and negligence, Arnold said.

?When workers are injured because of negligence or recklessness, they or their families need to act quickly to contact attorneys who are well versed in maritime law, the Jones Act and other avenues for securing proper compensation for the costs, pain and suffering that catastrophic injuries entail,? Arnold said.

About Arnold & Itkin LLP

The maritime lawyers at Arnold & Itkin LLP, a Houston personal injury law firm, understand the complexities and legalities of maritime law and have a successful track record of verdicts and settlements in favor of maritime workers.

The law firm provides legal guidance on all aspects of maritime law and the benefits that offshore workers are entitled to under the Jones Act, the Death on the High Seas Act, the principle of maintenance and cure, or the Longshore and Harbor Workers? Compensation Act. Additionally, the firm features accident lawyers, investigators and financial advisors to assist Texas offshore workers, Gulf Coast commercial fishermen or other persons and businesses impact by the Gulf Coast oil spill.

Arnold & Itkin LLP handles maritime claims at port cities along the Gulf Coast in Texas, Louisiana, Mississippi and Alabama. The firm can be contacted toll free at (877) 398-4972 or through its online form.

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2nd Global ContactForum 2011 Kelly Burke, Directora de Procesos de Negocio de Aspect.

CCNG Summer Social event in Tampa, FL – June 18, 2009 CCNG with sponsors Verint and Aspect Software along with local association chapters SOCAP, ATA, HDI and ICSA collaborate to bring out over 200 Atlanta area contact center / customer care professionals for a fun social evening of peer networking.CCNG produces online programs and face-to-face networking events that highlight members Best Practices for contact center and customer care professionals. For details, visit www.ccng.com OR connect with CCNG members at – www.linkedin.com
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