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Call center professionals, at all levels need access to information, tools and resources to increase their productivity, effectiveness, and skills. www.callcentercafe.com aims to provide a complete system for call center success.

— March 5, 2005 — Working in a Call Center, have you ever wondered how to improve morale, increase profits or improve quality? Call Center Professionals have a new resource for networking, career development and Call Center best practices with the opening of CallCenterCafe.com.

CallCenterCafe.com, which opened today, is a membership web site located at www.callcentercafe.com that offers community, resources and tools dedicated to the needs of Call Center professionals. After years of working in Call Centers the staff of CallCenterCafe.com was chosen to share their methods for success by writing and consulting for the site.

A 15-day test drive is being offered to explore membership. The site features material related to management, training and development and human resources; email and on-line newsletter; and industry news updated daily. Membership services include resume consulting, Call Center Questions and Answers”, discussion forums and discounts on products offered on the sites Shop page.

The Café sites newsletter, the Weekly Grind, is published on-line and sent to members in email every two weeks. Article writers include Call Center professionals with experience all areas of Call Center operations. Upcoming newsletter topics will touch on improving quality through coaching, reducing average handle time and team building.

When asked what makes the Café site special, CallCenterCafe.com staff member, Jenny Kerwin offered, Have you ever tried to decrease call time with no success? Our articles can train you on how to do so. Need a quick link listing and reviewing current titles for building effective teams? This is your spot.”

Greg Meares, founder and CEO of Interactive Quality Solutions, Inc, Call Center experience spans 19 years. Over the last 2 years I.Q.S. Inc. has focused on inbound and outbound Call Center solutions for several Fortune 500 companies. CallCenterCafe.com is one of several websites the company is pursuing as new business ventures.

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